STANDARD BASIC LIMITED WARRANTY
ON LIGHT
DUTY COMMERCIAL GAS WATER
HEATERS
GENERAL
The manufacturer warrants that, subject to verification of a warranty claim within the warranty period as described below, it will take the necessary corrective action to either repair or replace a water heater or component part which is determined to be defective in material or workmanship subject to the terms and conditions outlined in this document. Further, any replacement water heater or component part supplied under warranty will carry only the unexpired portion of the original water heater’s warranty. The number of replacement water heaters
is
limited
to
one
(1)
per
original
unit
purchased.
If
due
to
some
extremely
unusual
circumstance,
a
replacement
water
heater
or
component
part
is
found
by
our
inspection
&
testing
department
to be defective, another heater or component part will be supplied to fulfill the obligation of the warranty of the original heater.
THE INNER TANK
If the inner tank fails within SIX (6)* years after the date of the origi
-
nal installation, a replacement water heater will be provided to the party from whom the unit was originally purchased. If an exact replacement is not available, the manufacturer reserves the right to furnish
a comparable
model
water
heater
; however,
a
surcharge
will
be applied for any additional component(s) incorporated in the replacement water heater
. The warranty reply card must be com
-
pleted
and
sent
back
to
the
manufacturer
within
forty-five
(45)
days
of
the
installation
date.
If said
warranty
card
is
not
returned,
the
date
indicated on the model serial plate will prevail.
COMPONENT PARTS
If any component part is found to be defective within ONE (1) year from the date of original installation, provided said defective part is an in-house factory made piece or an original factory approved OEM piece, the manufacturer will furnish a replacement part after the receipt and testing of the part claimed to be defective.
THIS WARRANTY WILL NOT APPLY
1)
To defects or malfunctions resulting from failure to properly install, operate, or maintain the unit in accordance with the printed instructions.
2)
If the installation does not conform to CSA &/or ETL Standards as well as any applicable national or local building codes.
3)
To any damage or failure caused by abuse, accident, fire, floods, freezing, or other acts of God.
4)
To
any damage or failure
caused by operating
the heater without
an
approved
temperature
and
pressure-relief
valve
having
been
installed.
5)
To any damage or failure caused by operating the heater with an empty
or
partially
empty
inner
tank
or
sediment
build-up
result
-
ing in dry firing of the heating elements.
6)
To any damage or failure caused by utilizing the heater in con
-
junction with any other energy saving device or other source(s) of energy not approved by the manufacturer; or for other than use with potable water without any additives such as salt, chlo
-
rine, or chemicals other than those added for the purpose of rendering the water fit to drink.
7)
To any
damage or failure caused by the removal of the anode &/
or by not assuring that there is a working anode in the tank at all times. All anodes must be checked at least once every two (2) years & replaced, if necessary
8)
To any damages or failure caused by having affixed to the heater any non-factory made or factory approved replacement part(s) such as elements, controls, dip tubes, relief valves, etc.
9)
To
any damage caused
by not
having
the
water heater
installed
adjacent to a free-flowing drain in the event of water leakage.
10)
If the heater is operated at water temperatures exceeding the maximum setting of the operating &/or high limit control or the heater is not supplied with potable water, free to circulate at all times.
11)
If the heater has experienced the effect of thermal expansion due
to excessive pressure (exceeding 300PSI). The result of
excessive
pressure
usually
reverses
the
bottom
of
the
inner
tank
and
can
occur
with
the
addition
of
a
pressure
reducing
valve
&/
or a check valve in the municipal water supply system in a single family dwelling.
12)
If the heater is installed outside of Canada or the United States.
SERVICE LABOUR RESPONSIBILITY
This warranty does not cover any labour expense for service, removal, or re-installation of a replacement heater. All such expens
-
es are your responsibility.
SHIPPING COSTS
If
a
water
heater
or
component
part
is
deemed
to
be
replaced,
the
manufacturer will pay the transportation costs of the replacement unit
to
a
convenient
authorized
distributor
or
retailer
as
selected
by
us.
You
must
pay
any
local
cartage
including
the
cost
of
returning
the
replaced item to the authorized distributor or retailer from whom the replacement is coming from.
HOW TO MAKE A CLAIM
Any claim for warranty service should be made to your contractor, wholesaler, or retailer from whom the water heater was purchased. In turn, said contractor, wholesaler, or retailer will contact the manu
-
facturer from whom they purchased the heater. If this procedure cannot be followed, contact any other local contractor, wholesaler, or retailer
handling
our
water
heaters.
Also,
for
warranty
information
you may call the manufacturer’s customer service department at (514) 645-8893 or 1-800-363-9354, ext. 240. We suggest that prior to
calling
the factory,
that
you make
sure to
have the model
&
serial
number
that
is
found
on
the
outside
casing
of
the
heater.
Proof
of
purchase showing the date, name, and place of the business from whom the water heater was purchased is essential to settle any war
-
ranty claim dispute over the length of the period of installation.
If an exact replacement is not available, a current model water heater or component part with comparable operating features will be provided by the manufacturer. If government regulations or industry standards require the replacement model water heater or compo
-
nent part to have features not found on the defective model water heater or component part, you will be charged the difference in price associated with these required features. If you pay the difference in price for these required features, you will receive a complete new Standard Basic Limited Warranty for the replacement water heater.
MISCELLANEOUS
No
one
is
authorized
to
make
any
other
warranties
on
the
manufac
-
turer’s behalf. Any implied warranties of any nature offered by a third party other than what is stated in this Standard Basic Limited Warranty will not be honoured. No claims for incidental or conse
-
quential damages (including damages from leakage) will be accept
-
ed.
If
you
do
not
return
the
warranty
card,
a
proof
of
purchase
showing the name, date, and location of the original source of pur
-
chase
is a
necessity
to
process a
warranty
claim.
Failure
to
produce
this documentation will result in the lesser or
the warranty periods
being offered. In order to avoid any confusion &/or disputes, we sug
-
gest that the warranty card be completed and mailed back no later than forty-five (45) days after installation.
EXTENDED WARRANTIES
For information on some premium quality residential gas & electric water heaters, contact your local licensed plumber, or look for them at selected retailers.
*SIX (6) years for residential use, THREE (3) years for light-duty commercial use and ONE (1) year for commercial use.
