GB & IE
AGA Ellesmere Standard Gas Stove
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5.2 Warranty Details
AGA Stoves - Balanced Flue Gas Stove
– 2 Year Warranty
It’s important to know what requirements need to be met in order to qualify for our 2 year warranty, as
well as being aware of exactly what it covers. This warranty only applies to our gas balanced flue stoves.
If you have purchased your stove from an authorised stockist within our Premium Retailer Network, then
automatically your product will carry a 2 year warranty. The start date for the warranty period is the date
of purchase. You do not need to register your stove for the warranty to apply, but you must retain your
proof of purchase from the AGA retailer, which must have your name, address and the date of the
purchase. Then from the serial number on your stove we can then action your warranty, you must have
the stove serviced every 12 months and keep the service receipt for the warranty to be valid. Any
product purchased outside of our Premium Retailer Network will carry a standard 12 month, non-
extendable warranty.
It is a condition of the Warranty that the installation complies with relevant Building Regulations and the
rules in force, and is carried out by a suitably trained and qualified individual Gas Safe registered in the
United Kingdom (or equivalent in other countries) with a certificate of installation and the appropriate
commissioning report completed and retained by the end-user. Please refer to Appendix 1 & 2 overleaf
It is also a condition of the Warranty that your AGA Stove is regularly serviced (every 12 months) by a
suitably trained and qualified individual, Gas Safe registered in the United Kingdom (or equivalent in
other countries). Records and receipts of annual services will be required in the event of a warranty
claim during the period of the warranty.
This warranty is not transferable, and solely for, the benefit of the original purchaser of the stove. Please
retain your dated sales receipt as a proof of purchase.
During your warranty period, only genuine AGA spare parts must be used in the servicing and
maintenance of your stove, these spare parts can be ordered via the Premium Retailer directly.
Consumable items such as glass, paint, grate parts, log retainers, thermocouples, pilots lights, igniters,
ceramic fuel effects, internal linings, batteries and rope seals which are either subject to normal wear
and tear or parts that require replacement in connection with normal maintenance are not covered,
either by the Warranty. The Flue system is not covered by any warranty from AGA Stoves.
Should you experience problems with your stove, any claim must be submitted first to the Premium
Retailer from where the stove was purchased. Your Premium Retailer will either be able to offer
immediate assistance or make contact with AGA Stoves on your behalf.
Warranty Exclusions and Limitations
No Warranty is extended to consumable service parts. Repair or replacement of parts which are subject
to normal wear and tear during the warranty period or parts that will require replacement in connection
with normal maintenance. Such parts include but are not limited to glass, paint, rope seals, grate parts,
log retainers, thermocouples, pilots lights, igniters, ceramic fuel effects, batteries and internal linings.
The AGA Stoves Warranty does not cover:
a) In normal usage the paint finish of your AGA Stove may change colour slightly. As these
circumstances are considered normal, they are not covered by the warranty. The stove paint must be
cured as detailed in this manual
b) Enamelled components where these parts are subjected to abnormally high temperatures, chemical
abrasion or thermal shocks, resulting in chipping, cracking, bubbling or discolouration and crazing of the
enamelled finish.
