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Warranty and Field Service ASR1100 Rotary Stage User's Manual
On-site Warranty
Repair
If an Aerotech product cannot be made functional by telephone assistance or by
sending and having the customer install replacement parts, and cannot be returned
to the Aerotech service center for repair, and if Aerotech determines the problem
could be warranty-related, then the following policy applies:
Aerotech will provide an on-site field service representative in a reasonable amount
of time, provided that the customer issues a valid purchase order to Aerotech cov-
ering all transportation and subsistence costs. For warranty field repairs, the cus-
tomer will not be charged for the cost of labor and material. If service is rendered at
times other than normal work periods, then special service rates apply.
If during the on-site repair it is determined the problem is not warranty related, then
the terms and conditions stated in the following "On-Site Non-Warranty Repair"
section apply.
On-site Non-warranty
Repair
If any Aerotech product cannot be made functional by telephone assistance or pur-
chased replacement parts, and cannot be returned to the Aerotech service center
for repair, then the following field service policy applies:
Aerotech will provide an on-site field service representative in a reasonable amount
of time, provided that the customer issues a valid purchase order to Aerotech cov-
ering all transportation and subsistence costs and the prevailing labor cost, includ-
ing travel time, necessary to complete the repair.
Company Address Aerotech, Inc.
101 Zeta Drive
Pittsburgh, PA
15238-2897 Phone: (412) 963-7470
Fax: (412) 963-7459
26 Appendix A www.aerotech.com