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ASR1100 Rotary Stage User's Manual Warranty and Field Service
Appendix A: Warranty and Field Service
Aerotech, Inc. warrants its products to be free from defects caused by faulty mate-
rials or poor workmanship for a minimum period of one year from date of shipment
from Aerotech. Aerotech's liability is limited to replacing, repairing or issuing credit,
at its option, for any products that are returned by the original purchaser during the
warranty period. Aerotech makes no warranty that its products are fit for the use or
purpose to which they may be put by the buyer, where or not such use or purpose
has been disclosed to Aerotech in specifications or drawings previously or sub-
sequently provided, or whether or not Aerotech's products are specifically
designed and/or manufactured for buyer's use or purpose. Aerotech's liability or
any claim for loss or damage arising out of the sale, resale or use of any of its prod-
ucts shall in no event exceed the selling price of the unit.
Aerotech, Inc. warrants its laser products to the original purchaser for a minimum
period of one year from date of shipment. This warranty covers defects in work-
manship and material and is voided for all laser power supplies, plasma tubes and
laser systems subject to electrical or physical abuse, tampering (such as opening
the housing or removal of the serial tag) or improper operation as determined by
Aerotech. This warranty is also voided for failure to comply with Aerotech's return
procedures. Laser Products
Claims for shipment damage (evident or concealed) must be filed with the carrier
by the buyer. Aerotech must be notified within (30) days of shipment of incorrect
materials. No product may be returned, whether in warranty or out of warranty, with-
out first obtaining approval from Aerotech. No credit will be given nor repairs made
for products returned without such approval. Any returned product(s) must be
accompanied by a return authorization number. The return authorization number
may be obtained by calling an Aerotech service center. Products must be returned,
prepaid, to an Aerotech service center (no C.O.D. or Collect Freight accepted).
The status of any product returned later than (30) days after the issuance of a
return authorization number will be subject to review. Return Procedure
After Aerotech's examination, warranty or out-of-warranty status will be deter-
mined. If upon Aerotech's examination a warranted defect exists, then the prod-
uct(s) will be repaired at no charge and shipped, prepaid, back to the buyer. If the
buyer desires an airfreight return, the product(s) will be shipped collect. Warranty
repairs do not extend the original warranty period. Returned Product War-
ranty Determination
After Aerotech's examination, the buyer shall be notified of the repair cost. At such
time, the buyer must issue a valid purchase order to cover the cost of the repair and
freight, or authorize the product(s) to be shipped back as is, at the buyer's
expense. Failure to obtain a purchase order number or approval within (30) days of
notification will result in the product(s) being returned as is, at the buyer's expense.
Repair work is warranted for (90) days from date of shipment. Replacement com-
ponents are warranted for one year from date of shipment. Returned Product
Non-warranty Deter-
mination
At times, the buyer may desire to expedite a repair. Regardless of warranty or out-
of-warranty status, the buyer must issue a valid purchase order to cover the added
rush service cost. Rush service is subject to Aerotech's approval. Rush Service
www.aerotech.com Appendix A 25