Advantech EPC-R3710NO-XAA100, Руководство пользователя

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EPC-R3710 User Manual 34
4.3.2.3 Service Charges
The product will be excluded from warranty if:
– The product is repaired after expiry of the warranty period.
– The product is tested or calibrated after expiry of the warranty period, and a
No Problem Found (NPF) result is found.
– The product, though repaired within the warranty period, has been misused,
abused, or subjected to unauthorized disassembly/modification; placed in an
unsuitable physical or operating environment; improperly maintained by the
customer; or failure caused which Advantech is not responsible whether by
accident or other cause. Such conditions will be determined by Advantech at
its sole unfettered discretion.
– The product is damaged beyond repair due to a natural disaster such as a
lighting strike, flood, earthquake, etc.
– Product updates and tests upon the request of customers who are without
warranty.
If a product has been repaired by Advantech, and within three months after such a
repair the product requires another repair for the same problem, Advantech will do
this repair free of charge. However, such free repairs do not apply to products which
have been misused, abused, or subjected to unauthorized disassembly/modification;
placed in an unsuitable physical or operating environment; improperly maintained by
the customer; or failure caused which Advantech is not responsible whether by acci -
dent or other cause.
Please contact your nearest regional service center for detail service quotation.
Before we start out-of-warranty repairs, we will send you a pro forma invoice (P/I) that
lists repair charges. When you remit the funds, please reference the P/I number listed
under “Our Ref”. Advantech reserves the right to deny repair services to customers
that do not return the DOA unit or sign the P/I. Advantech will scrap defective prod -
ucts without prior notice if customers do not return the signed P/I within 3 months.
4.3.2.4 Repair Report
Advantech returns each product with a "Repair Report" which details the result of the
repair. A "Repair Analysis Report" is also provided to customers upon request. If the
defect is not caused by Advantech design or manufacturing, customers will be
charged US$60 or US$120 for in-warranty or out-of-warranty repair analysis reports
respectively.
4.3.2.5 Custody of Products Submitted for Repair
Advantech will retain custody of a product submitted for repair for one month while it
is awaiting the return of a signed P/I or payment (A/R). If the customer fails to
respond within this period, Advantech will close the case automatically. Advantech
will take reasonable measures to stay in proper contact with the customers during
this one month period.
4.3.2.6 Return Shipping to the Customer
The forwarding company for RMA returns from Advantech to customers is selected
by Advantech. Per customer requirement, other express services can be adopted,
such as UPS or FedEx. The customer must bear the extra costs accrued by alterna -
tive shipment. If you require any special arrangements, please indicate this when
shipping the product to us.