23
FREQUENTLY ASKED QUESTIONS
1.
How do I start the Hand CE\JayReader program on the handheld?
Answer/Solution:
The program may be launched three ways. 1) Double click on the Shortcut
to Hand CE\JayReader. 2) Highlight the Shortcut to Hand CE\JayReader icon and push
Enter
on the keyboard. 3) Hold the Shortcut to Handheld CE\JayReader down with the stylus until a
circle of dots appears. A popup window will appear, select
Open
. 3) Press the
F3
key on the
keypad(not everyone may have this functionality). An hourglass will appear signifying to wait.
2.
How do I enter readings in the handheld?
Answer/Solution:
See page 15, Step 4 on preparing the handheld for transfer.
2. When do I know I am at the last customer on the handheld?
Answer/Solution:
Press
L
for last meter on the handheld.
3.
How do I scroll through the customers on the handheld?
Answer/Solution:
Use the directional pad with the 4 arrows. The
up
arrow goes to the next
customer,
down
arrow goes the previous customer.
4. What do I do if I have 2 handhelds?
Answer/Solution:
If you have 2 (or more) handhelds you may want to split your routes into
two (or more) different groups. One group for the first handheld, and one for the second. You
can do this by simply renaming the JayHH.jin file that is being exported. When you export the
readings from the handheld into JUS, use specific names such as “JayHH-1.jin” and “JayHH-
2.jin” to show which handheld’s readings are saved in the file.
5. What is JayHH.jot?
Answer/Solution:
JayHH.jot is the default filename used when transferring an empty reading
file from JUS to the Handheld. For example, if there is only one handheld that is used, and the
premise information is being transferred to the handheld for the meter readers, the default name
of the file will be called “JayHH.jot”. The default location should be
“C:\Jayhawk_Software_Data\DAP\From PC”
6. What is JayHH.jin?
Answer/Solution:
JayHH.jin is the default filename used when transferring the full reading file
from the Handheld. For example, if there is only one handheld that is used, and the new
readings are being transferred to the handheld for the clerk to calculate bills from, the default
name of the file will be called JayHH.jin. The default location should be
“C:\Jayhawk_Software_Data\DAP\From HH”
