
54
Osmo1
®
Single-Sample Micro-Osmometer User Guide
Chapter 8
Maintenance & troubleshooting
This chapter describes basic maintenance and
troubleshooting procedures that you can perform.
If you need assistance with service procedures after
reading this chapter, contact Hot-Line Technical Service
(see “Contacting Advanced Instruments” on
page 5). For efficiency, have the model and serial
number from the bottom of the instrument available
when you speak to a technician.
If you need to send your Osmo1 for servicing, a
Hot-Line™ Technical Service representative will provide
you with an RMA number. Units are not accepted for
service without an RMA number.
CAUTION:
Do not open or remove the instrument
covers unless you are advised to do so by a service
engineer.
If you are advised to open or remove the
instrument covers, always unplug the power cord first.
You could be exposed to electric shock, excessive
temperatures, or mechanical hazards
8.1 Who should perform service
Operators of the Osmo1 should not undertake any
service or maintenance procedure that is not detailed in
this User Guide.
Service or maintenance procedures that are not included
in this User Guide should be performed only by a
qualified service technician.
Service or maintenance procedures that are detailed in a
Service Manual should be performed only by a qualified
service technician.
8.2 Issues that require a service technician
If the product requires service for any of the following
reasons, unplug the product from the electrical outlet
and refer service to a qualified service technician:
•
The power cord, extension cord, power strip, or power
input module is damaged.
•
Liquid has spilled into the interior of the product.
•
A foreign object has fallen into the product.
•
The product has been dropped or damaged by a
falling object.
•
There are noticeable signs of overheating or a burning
odor.
•
The product does not operate normally when you
follow the operating procedures.
•
The main supply fuse(s) or any internal fuse(s)
continually fail.
8.3 ESD precautions
A discharge of static electricity from contact with the
human body or other conductor can damage system
boards or static-sensitive devices. Never perform internal
maintenance without following recommended
electrostatic discharge (ESD) protection procedures.