www.addonics.com
Technical Support (M-F 8:30am - 6:00pm PST)
Phone: 408-453-6212
Email: www.addonics.com/support/query/
Basic Troubleshooting
LCD
If the LCD blank after the device is turned on, check that the power cable is properly c
onnected
and that the power supply is on.
Error Message
When the system is running a copy
operation or hardware diagnostics, if the operation is manually
terminated by pressing ESC an error message will be shown by the LCD. This may le
ad to an
illegal operation and cause the device
to stop reminding. If this happens, the device must be
restarted.
Hard Disk
If unable to read the hard disk please check that the data and power cables are properly
connected.
Keys
If pressing the keys on the front panel produces no response from the system, the keys may have
malfunctioned. Please check the control
panel to see if the wiring has come loose.
Firmware Upgrade
The device can be updated to new version
hrough CD/DVD-ROM. If unable to
update t
that t
downloaded correctly. A fail
ade
may cause the duplicator to become inoperable. If the system is working normally, do not attempt
this operation. If the system is alr
eady experiencing problems, please contact your distributor for
repairs.
Startup/Shutdown
Do not suddenly t
the power while the system is performing an operation. After shutting
down normally, wait a moment (usually around 2 seconds)before starting the system again so it
can run its self-diagnostics.
About Copy HPA
The HPA (Hos
t Protected Area) is a hi
dden data region de ned in ATA/ATAPI-4. This area is
not
usually accessible to software. The SATA
HDD Duplicate Controller supports the copying of data
from this hidden area.
Drive is locked
(cannot be initialized after the SECURE ERASE or OVERWRITE)
1. Place drive in the source slot
2. Execute "PreScan" function for 1 minute
3. Press "ESC" key until you see "User Abort" on the LCD screen
4. Now remove the drive from the duplicator and connect it to your system, the HDD should be
recognized and be able to initialize again
