●
3
Adaptec by PMC Product Support
If you have questions about installing or using your Adaptec by PMC product, check this document first—you will find answers to
most of your questions. If you need further assistance, use the support options listed below. To expedite your service, have your
computer in front of you.
Technical Support Identification (TSID) Number
●
Before contacting Technical Support, you need your product unique TSID number. The TSID number identifies your product
and support status.
●
The TSID number is included on a white, bar-coded label, like this example:
●
It's recommended that you register your product so that you have easy access to your TSID when contacting product support.
Note:
The phone numbers below are subject to change. Please visit the Support section of
www.adaptec.com
for the
most up to date contact information.
North America
●
Visit our Web site at
www.adaptec.com
.
●
Search the Adaptec Support Knowledgebase (ASK) at
ask.adaptec.com
for articles, troubleshooting tips, and frequently asked
questions for your product.
●
For information about Adaptec by PMC support options, call +1 408-957-2550, 24 hours per day, 7 days per week.
To speak with a Technical Support Specialist, call +1 408-934-7274.
●
For support via e-mail, submit your question at
ask.adaptec.com
.
●
You can order Adaptec by PMC products, including accessories and cables, by c1 408-957-7274. Or, you can order cables
online at
www.adaptec.com/
en-us/products/cables
.
Europe
●
Visit our Web site at
www.adaptec-europe.com
.
●
German:
Call +49 89 43 66 55 22. For support via e-mail, submit your question at
ask-de.adaptec.com
.
●
French:
Call +49 89 43 66 55 33. For support via e-mail, submit your question at
ask-fr.adaptec.com
.
●
English:
Call +49 89 43 66 55 44. For support via e-mail, submit your question at
ask.adaptec.com
.
●
You can order Adaptec cables online at
www.adaptec.com/
en-us/products/cables
.
Japan
●
Visit our Web site at
www.adaptec.co.jp
.
●
Call +0066-3313-2601.
Australia
●
Call +61-2-9503-1555.
