16
Troubleshooting
Problem
Possible Solution
Cannot access data
online or on the
AcuRite mobile app
Verify that the status in the AcuRite Connect software
on your PC indicates that the data was received from
the display.
Verify that you created an account or logged into
an existing account at www.acu-link.com or in the
AcuRite
app,
and
that
you
input
the
display’s
MAC
ADDRESS as a part of the account setup.
Verify that the USB cable is securely connected to the
display AND to the PC.
Verify the display is powered ON.
Verify the PC that the display is connected to is
always powered ON.
Verify the PC that the display is connected to is
always connected to the internet.
•
Verify
that
the
display’s
MAC
ADDRESS
is
entered
correctly in the AcuRite Connect software on your PC.
Verify that “Streaming” is enabled in the AcuRite
Connect software on your PC.
•
Verify
that
the
display’s
MAC
ADDRESS
is
correct
in
your www.acu-link.com and/or AcuRite mobile app
account.
Follow on-screen troubleshooting steps in the AcuRite
Connect software.
AcuRite Connect data
is different than the
display’s data
Check that the USB cable is securely connected to the
display
AND
to
the
PC’s
USB
port.
Restart the AcuRite Connect software.
Unplug the USB cable from the PC for 1 minute, and
then plug the cable back in again.
USB port may be malfunctioning, try using another
USB port.
