WARRANTY INFORMATION
LIMITED 3 YEAR WARRANTY
Customer should not repackage and ship the PureCloud
unit due to possibility of irreparable damage. For warranty
service, please contact your activTek Distributor for the
address of the nearest service center or call Customer
Service at 866-736-0503.
WHAT IS COVERED BY THIS WARRANTY
We warrant the PureCloud (excluding filters) to the
Customer, subject to the conditions below, against defects
in workmanship or material, provided that the products are
returned to a service location within the following
time periods:
• PureCloud within three (3) years of date of purchase.
• ActivePure Cell and Lamp within one (1) year from the
date of purchase.
INSTALLATION AND MAINTENANCE REQUIREMENTS
This warranty is expressly conditioned upon proper
installation, operation, cleaning and maintence, all in
accordance with the Owner’s Manual. Failure to meet any
of these requirements will void this warranty. Servicing
of your PureCloud by parties other than our authorized
representatives and/or using parts other than genuine
parts will also void this warranty.
HOW TO OBTAIN WARRANTY SERVICE
Customer must contact their activTek Distributor and
provide proof of purchase within the above time periods.
We will repair or replace and return the product, without
charge and within a reasonable period of time, subject
to the conditions herein, if its examination shall disclose
any part to be defective in workmanship or material. If we,
in our discretion, are unable to repair the product after a
reasonable number of attempts, we will provide either a
refund of the purchase price or a replacement unit, at the
company’s option.
WHAT IS NOT COVERED BY THIS WARRANTY
Ordinary wear and tear shall not be considered a defect in
workmanship or material. These warranties do not apply
to filters nor for loss or damage caused by accident, fire,
abuse, misuse, improper installation, leaking, modification,
misapplication, or by any repairs other than those provided
by our authorized Service Center. This warranty is non-
transferable.
MISSING SERIAL NUMBERS AND UNAUTHORIZED
CHANNELS
If a valid serial number is missing from the product, the
warranty will be voided. activTek products are authorized
for sale through activTek Distributors only. Warranties are
voided if a product is purchased through unauthorized
channels; this includes websites that are not authorized
to use activTek’s trademarked names, images and logos as
well as Internet auction sites (e.g. eBay and craigslist). To
confirm warranty coverage prior to purchasing a product,
contact activTek at 866-736-0503 with the serial number
located on the back of the unit.
EXCLUSION OF OTHER WARRANTIES AND CONDITIONS
EXCEPT AS PROVIDED HEREIN, WE MAKE NO
REPRESENTATION OR WARRANTY OF ANY KIND. ALL
OTHER WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED,
ARE HEREBY EXPRESSLY DISCLAIMED, INCLUDING ANY
IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE.
LIMITATION OF LIABILITY FOR SPECIAL, INCIDENTAL,
OR CONSEQUENTIAL DAMAGES
WE SHALL NOT IN ANY CASE BE LIABLE FOR SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING
FROM BREACH OF EXPRESSED OR IMPLIED WARRANTIES,
CONDITIONS, GUARANTEES OR REPRESENTATIONS,
BREACH OF CONTRACT, NEGLIGENCE OR ANY OTHER
LEGAL THEORY. Such excluded damages include, but are
not limited to, loss of profits or revenue, and loss of the
use of the products, and any loss caused by leaks or other
water damage.
FOR U.S. APPLICATION ONLY
This warranty gives you specific legal rights, and you
may also have other rights which vary from state to state.
Some states do not allow limitations on warranties, or on
remedies for breach. In such states, the above limitations
may not apply to you.
FOR CANADIAN APPLICATION ONLY
Exclusion of Subsequent Owners: Except as otherwise
required by applicable legislation, this warranty is not
transferable. This warranty gives you specific legal rights
and you may also have other rights which vary from
province to province. Some provinces and territories
do not allow limitations on warranties, or on remedies
for breach. In such provinces or territories, the above
limitations may not apply to you. If any provision of this
warranty or part thereof is held by a court of competent
jurisdiction to be invalid, illegal, or unenforceable, the
validity, legality and enforceability of the remaining
provisions or parts thereof will not in any way be affected
or impaired within the jurisdiction of that court. This entire
warranty shall continue to be valid, legal and enforceable
in any jurisdiction where a similar determination has not
been made.
This warranty is provided by
DBG Group Investments, LLC
300 East Valley Dr., Bristol, VA 24201
SERVICE
Every effort is made to ensure customers receive an up-to-
date instructions manual on the use of our products;
however, from time to time, modifications to our products
may without notice make the information contained herein
subject to alteration. For the latest information, please visit
our website.
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