For service assistance, please call your authorized ActiveCare dealer.
Prowler 3310/3410 Owner’s Manual
18
Troubleshooting
This table is only a guide to aid you in getting your scooter operating, should you have any
problems. If you are unable to get your scooter operating, please contact your Authorized
ervice Center.
S
Table 1: Basic Troubleshooting
Symptom
Possible Cause
Solution
1. Key switch is not “ON”
1. Turn key switch to “ON”.
2. Main circuit breaker tripped
2. Reset circuit breaker in trunk area.
3. Brake release lever in
‘Freewheel Mode’
3. Place lever to ‘Drive Mode’.
4. Charger connected to outlet
4. Disconnect charger.
5. Battery power low
5. Recharge battery.
6. Scooter shuts down to conserve
battery
6. Cycle key switch “OFF”, then “ON”.
Scooter does
not move
7. Controller error
7.
Check diagnostic light for Flash
Code (See Table 2 to get solution).
1. Seat is loose
1. Check seat for loose hardware or
damage. Ensure seat in locked
position.
Scooter feels
wobbly when
driven
2. Bearing in tiller worn
2. Replace bearings.
1. Charging too infrequently
1. Charge scooter more often.
2. Defective or worn out battery
2. Load test batteries. If necessary,
replace.
3. Cold weather reduces battery
life
3. Allow batteries to reach room
temperature and then fully
recharge.
Range less than
expected
4. Defective charger
4. Contact your Authorized Service
Center.
Erratic behavior
when engager
is operated
1. Faulty engager
1. Contact your Authorized Service
Center.
Brake squeals 1. Dirt in brake pad
1. Blow dirt out with air pressure hose.
Brake release
lever sticks
1. Rust and corrosion
1. Spray ball detent area with
lubrication oil.
Stiffness in
steering
1. Possible grime build-up
1. Lubricate rod end joints.
The diagnostic flash codes for your scooter are designed to help you perform basic
troubleshooting quickly and easily. A diagnostic flash code flashes from the diagnostic light in
the event one of the conditions listed below develops.
