31
Trouble Shooting
Activ8rlives
App Crashes
Close other Apps open on your Smartphone or Tablet, as
these may be using too much memory to allow the
Activ8rlives
4
Wellness App
to function fully.
Stops Monitoring
This may be caused by:
1.
You may be
moving slightly during the reading
period of 15 seconds and your pulse traceline will be
lost temporarily until you stop moving.
Remain still
throughout
the rest period and when the
countdown disappears and then your
Reading Today
will show on the
Activ8rlives
4
Wellness App.
2.
You may have to
adjust the screen lock function
(usually found in Settings) on your Smartphone or
Tablet to be
longer
than 2 minutes to allow the
Activ8rlives
Pulse Oximeter2
time to sync with your
device. Short times of less than 2 minutes cause
frequent loss of connectivity and sometimes loss of
new data.
3.
Remove nail polish, false nails or other coatings on
fingernails that obstruct the light waves going
through the finger.
4.
If you find that your SpO
2
reading defaults to 97
-
97%
but your normal SpO
2
reading is lower than this,
follow the instructions on
Page 19
to improve the
accuracy and consistency of your reading.
Sometimes swapping fingers may help.
Help Videos
in
App
, follow this
?
Website
www.Activ8rlives.com
YouTube
Still Need Help
We are here to help you 7
-
days
-
a
-
week, so
please call us to help you set
-
up your device
on UK 01480 352821.
