Graphics contained within this publication are for representation only.
Troubleshooting
Many problems you encounter with your MediaBridge can be
resolved by consulting the following troubleshooting list.
Network problems
no connection to the wireless network.
Check to make sure the wireless antenna is properly attached to
the back of the MediaBridge.
Also, check the “link” indicator on the front panel of the
MediaBridge. If the “link” indicator is not lit, the MediaBridge
has not obtained an IP address. Check your router and network
settings.
The MediaBridge displays duplicate wireless network names.
Wireless access points come configured with a default wireless
network name. For example, wireless routers and access points
made by Linksys default to “linksys” as the network name. If
the MediaBridge is displaying duplicate names, it is receiving a
wireless signal from two different routers which happen to use
identical names. Change the name of your wireless network, or try
both networks.
Unsure which wireless network is yours.
Your wireless access point or wireless router determines the name
of your wireless network. Refer to the manual of your access point
or router to determine the network name (also called the SSID).
The MediaBridge can’t find one of the computers in my
network.
If VPN (Virtual Private Network) software is installed on a
computer in your network, the MediaBridge may not be able to
see that computer. The MediaBridge is not designed to work with
VPN software.
Firewall problems
all of the MediaBridge media libraries are empty.
If you have firewall software installed on your network, you
may need to reconfigure that firewall software to allow the
MediaBridge to access your network computers.
The MediaBridge software setup installs a background program on
your computer(s) called “MediaStreamer.exe.” It is safe to allow this
program to operate on the network. If the MediaStreamer program
is blocked, the MediaBridge will not see any computers on the
network, so the MediaBridge’s media libraries will be empty.
If you’re still having problems getting the MediaBridge to work
with your firewall software, try making the following adjustments
to your firewall settings:
• Port 6070 must be open for UDP-type network traffic.
• Port 40001 must be open for TCP-type network traffic.
• Port 40002 must be open for TCP-type network traffic.
1662616C_01.indd 29
12/14/05 3:57:12 PM
