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Chapter 4

139

Troubleshooting

Common Problems

Use the following procedure as a guide for computer problems.

NOTE:

The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or

modified options can give false errors and invalid system responses.

Obtain the failing symptoms in as much detail as possible.

Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating
the same operation.

Use the following table with the verified symptom to determine which page to go to.

If the Issue is still not resolved, see “Online Support Information” on page 201.

Symptoms (Verified)

Go To

Power On Issue

Page 140

No Display Issue

Page 141

LCD Failure

Page 143

Internal Keyboard Failure

Page 143

TouchPad Failure

Page 144

Internal Speaker Failure

Page 144

Internal Microphone Failure

Page 146

ODD Failure

Page 148

Rightside USB Failure

Page 151

Modem Failure

Page 151

WLAN Failure

Page 152

Acer EasyLaunch Button Failure

Page 152

Acer MediaTouch Failure

Page 153

Fingerprint Reader Failure

Page 153

Thermal Unit Failure

Page 154

HDTV Switch Failure

Page 154

Other Functions Failure

Page 155

Intermittent Failures

Page 156

Undermined Failures

Page 156

Chapter 4

Содержание eMachines E720 Series

Страница 1: ...eMachines E720 E520 Series Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw...

Страница 2: ...II Revision History Please refer to the table below for the updates made on eMachines E720 E520 Series service guide Date Chapter Updates...

Страница 3: ...ect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or license...

Страница 4: ...bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures...

Страница 5: ...NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN OR...

Страница 6: ...VI...

Страница 7: ...ty 28 Power 31 Boot 33 Exit 34 BIOS Flash Utilities 35 DOS Flash Utility 36 WinFlash Utility 37 Remove HDD BIOS Password Utilities 38 Miscellaneous Utilities 41 Machine Disassembly and Replacement 43...

Страница 8: ...ule 94 LCD Module Disassembly Process 95 LCD Module Disassembly Flowchart 95 Removing the LCD Bezel 96 Removing the Inverter Board 97 Removing the Camera Module 99 Removing the LCD Panel 101 Removing...

Страница 9: ...Pad Failure 144 Internal Speaker Failure 144 Internal Microphone Failure 146 HDD Not Operating Correctly 147 ODD Failure 148 USB Failure Rightside 151 Modem Function Failure 151 Wireless Function Fail...

Страница 10: ...able of Contents Model Definition and Configuration 178 eMachines E720 E520 Series 179 Test Compatible Components 197 Microsoft Windows Vista Environment Test 198 Online Support Information 201 Index...

Страница 11: ...el GL40 Express Chipset IEEE 802 11b g System Memory Dual Channel DDR2 support Up to 2 GB of DDR2 667 MHz memory upgradeable to 4 GB using two soDIMM modules Display and graphics 15 4 WXGA 1280 x 800...

Страница 12: ...er subsystem ACPI 3 0 48 8 W 4400 mAh 3 pin 65 90 W AC adapter Energy Star 4 0 Special keys and controls 88 89 key keyboard TouchPad pointing device I O interface USB 2 0 port External display VGA por...

Страница 13: ...ackage 200pin DDRII SO DIMM X2 Intel Cantiga BIOS 1 8V DDRII 533 667 HDA Codec Memory BUS DDRII BGA 676 HD Audio Intel ICH9 M Thermal Sensor ENE KB926 Audio AMP LCD Conn Bluetooth Conn 3 3V 24 576MHz...

Страница 14: ...und recording 2 Integrated Webcam Web camera for video communication selected models only 3 Display screen Also called Liquid Crystal Display LCD displays computer output 4 Power button Turns the comp...

Страница 15: ...left and right buttons function like the left and right mouse buttons 11 Power Indicates the computer s power status Battery Indicates the computer s battery status 1 Charging The light shows amber w...

Страница 16: ...odels are also available 2 DC IN jack Connects to an AC adapter 3 Ethernet RJ 45 port Connects to an Ethernet 10 100 1000 based network 4 External display VGA port Connects to a display device e g ext...

Страница 17: ...rive is active 3 Optical drive eject button Ejects the optical disk from the drive 4 Emergency eject hole Ejects the optical drive tray when the computer is turned off Note Insert a paper clip into th...

Страница 18: ...battery for removal 3 Memory compartment Houses the computer s main memory 4 Hard disk bay Houses the computer s hard disk secured with screws 5 Battery lock Locks the battery in position 6 Ventilatio...

Страница 19: ...chPad keep it and your fingers dry and clean The TouchPad is sensitive to finger movement hence the lighter the touch the better the response Tapping too hard will not increase the TouchPad s responsi...

Страница 20: ...ercase Num Lock Fn F11 When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot o...

Страница 21: ...k domain M Minimizes all windows R Open the Run dialog box T Cycle through programs on the taskbar U Open Ease of Access Center X Open Windows Mobility Center BREAK Display the System Properties dialo...

Страница 22: ...ement Launches Acer ePower Management in Acer Empowering Technology Fn F4 Sleep Puts the computer in Sleep mode Fn F5 Display toggle Switches display output between the display screen external monitor...

Страница 23: ...t Gr and then press the 5 key at the upper center of the keyboard NOTE Note Some fonts and software do not support the Euro symbol Please refer to www microsoft com typography faq faq12 htm for more i...

Страница 24: ...erNav With Acer Bio Protection Fingerprint Solution you can now enjoy an extra layer of protection for your personal computer as well as the convenience of accessing your daily tasks with a simple swi...

Страница 25: ...ible allowing two displays to be partitioned independently AcerGridVista is simple to set up 1 Run Acer GridVista and select your preferred screen configuration for each display from the task bar 2 Dr...

Страница 26: ...vel dBA 35 53 3100 31 50 65 3400 34 60 79 3700 37 75 100 4200 40 85 105 4200 40 Item Specification BIOS ROM type Flash BIOS ROM size 1 MB Supported protocols Support ISIPP Support Acer UI Support mult...

Страница 27: ...th two 2GB SODIMM Supports DIMM type DDR II 667 800 SDRAM Memory module combinations You can install memory modules in any combinations as long as they match the above specifications Slot 1 Slot 2 Tot...

Страница 28: ...Bytes per sector 512 512 512 512 Data heads 4 4 or 3 2 2 4 2 2 4 2 Drive Format Disks 2 2 1 1 2 1 1 2 1 Spindle speed RPM 5400 5400 5400 5400 Performance Specifications Buffer size 8 MB 8 MB 8 MB 8 MB...

Страница 29: ...pplicable disc format Applicable media types Writing Confirms to DVD R Version 1 2 and DVD RW Version 1 3 DVD R DL Version 1 0 DVD R Version 2 0 DVD RW Version 1 2 DVD R DL Version 3 0 Reading DVD sin...

Страница 30: ...AV at DVD ROM SL DVD R R RW RW DVD ROM DL DVD R DL R DL 5X Zone CLV at DVD RAM 24X CAV at CD ROM CD R RW Format Compatibility KODAK Photo CD Single and Multi session CD Extra CD PLUS Video CD CD text...

Страница 31: ...us Blue Book Audio Text Video Video CD White Book MPEG1 Video CD R Orange Book Part U CD RW HSRW Orange Book Part V Volume1 Volume2 Super Audio CD SACD Hybrid type US US RW DVD DVD ROM Book 1 02 DVD D...

Страница 32: ...Total number of keypads 88 89 93 key Windows logo key Yes Internal external keyboard work simultaneously Plug USB keyboard to the USB port directly Yes Item Specification Vendor model name Sanyo AS200...

Страница 33: ...l Input Voltage VDD 3 3 typ Typical Power Consumption watt 6 0 max without inverter Weight without inverter 500 typ 525 max Physical Size mm 344 0 typ x 222 0 typ x 6 1 max Electrical Interface 1 chan...

Страница 34: ...ned off completely Working G0 S0 Individual devices such as the CPU and hard disc may be power managed in this state S3 Sleeping State CPU set power down VGA Suspend PCMCIA Suspend Audio Power Down Ha...

Страница 35: ...nge boot device without entering BIOS SETUP Utility Navigating the BIOS Utility There are six menu options Information Main Advanced Security Boot and Exit Follow these instructions To choose a menu u...

Страница 36: ...this unit Asset Tag Number This field displays the asset tag number of the system Product Name This field shows product name of the system Manufacturer Name This field displays the manufacturer of thi...

Страница 37: ...he boot sequence to skip some processes to boot up more quickly Option Enabled or Disabled Network Boot Enables disables the system boot from LAN remote server Option Enabled or Disabled D2D Recovery...

Страница 38: ...t User Password Press Enter to set the user password When user password is set this password protects the BIOS Setup Utility from unauthorized access The user can enter Setup menu only and cannot chan...

Страница 39: ...Enter After setting the password the computer sets the User Password parameter to Set 4 If desired you can opt to enable the Password on boot parameter 5 When you are done press F10 to save the change...

Страница 40: ...ng the password the computer sets the User Password parameter to Set 5 If desired you can enable the Password on boot parameter 6 When you are done press F10 to save the changes and exit the BIOS Setu...

Страница 41: ...p Up Mode C State Pop Down Mode C4 Exit Timing Mode DeepC4 Hard C4E Enable C6 EMTTM Bi directional PROCHOT Dynamic FSB Switching Turbo Mode ACPI 3 0 T States DTS DTS Calibration Thermal Trip Points Se...

Страница 42: ...le or Disable wake up when the system power is off and a PCI Power Management Enable wake up event occurs N A Wake on Modem Ring Enable or Disable wake up when the system power is off and a modem atta...

Страница 43: ...Information Main Security Power Boot Exit Item Specific Help Boot priority order Use or to select a device then press 1 IDE0 WDC WD1200BEVS 22UST0 F5 to move it down the 2 IDE1 TSSTcorp CDWDVD TS L463...

Страница 44: ...o CMOS Load Setup Default Load default values for all SETUP item Discard Changes Load previous values from CMOS for all SETUP items Save Changes Save Setup Data to CMOS InsydeH20 Setup Utility Informa...

Страница 45: ...Diskette before you use the Phlash utility NOTE Do not install memory related drivers XMS EMS DPMI when you use the Phlash NOTE Please use the AC adaptor power supply when you run the Phlash utility...

Страница 46: ...S The flash process begins as shown InsydeH20 Setup Utility Information Main Security Power Boot Exit Item Specific Help Boot priority order Use or to select a device then press 1 IDE0 WDC WD1200BEVS...

Страница 47: ...in the AC power to continue 5 Flash is complete when the message Flash programming complete displays WinFlash Utility Perform the following steps to use the WinFlash Utility 1 Double click the WinFla...

Страница 48: ...ssword displays 3 Make a note of the key 76943488 in the example 4 Boot up the system and open a DOS prompt 5 Enter the UnlockHD EXE command and input the key to create an unlock code Make a note of t...

Страница 49: ...ords If you key in the wrong Supervisor Password three times System Disabled displays on the screen See the image below To reset the BIOS password run BIOS_PW EXE as follows 1 Key in bios_pw 14452 0 2...

Страница 50: ...tc for the BIOS user password Cleaning BIOS Passwords To clear the password perform the following steps 1 From a DOS prompt Execute clnpwd exe 2 Press 1 or 2 to clean the desired password shown on the...

Страница 51: ...perating system Windows etc To update the DMI Pool perform the following steps 1 Enter into DOS 2 Execute dmitools The following messages show dmitools usage dmitools r Read dmi string from memory dmi...

Страница 52: ...ct Name to EEPROM Input dmitools wp Acer Example 3 Write Serial Number to EEPROM Input dmitools ws 01234567890123456789 Example 4 Write UUID to EEPROM Input dmitools wu Example 5 Write Asset Tag to EE...

Страница 53: ...oting Disassembly Requirements To disassemble the computer you need the following tools Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat screwdriver Philips screwdr...

Страница 54: ...xternal module disassembly Main unit disassembly LCD module disassembly The flowcharts provided in the succeeding disassembly sections illustrate the entire disassembly sequence Observe the order of t...

Страница 55: ...ssemble the inside assembly frame in that order Screw List Step Screw Quantity Part No Memory Cover M2 5 8 NL 1 86 ATA02 003 WLAN Cover M2 5 8 NL 1 86 ATA02 003 WLAN Module M2 3 NL 2 86 ATA02 005 WLAN...

Страница 56: ...he Battery Pack 1 Turn computer over 2 Slide the battery lock unlock latch to the unlock position 3 Slide and hold the battery release latch to the release position 1 then slide out the battery pack f...

Страница 57: ...Chapter 3 47 Removing the SD dummy card 1 Push the SD dummy card in to eject it 2 Grasp the card and pull it out from the slot...

Страница 58: ...48 Chapter 3 Removing the ExpressCard dummy card 1 Push the ExpressCard dummy card in to eject it 2 Grasp the card and pull it out from the slot...

Страница 59: ...card on page 47 3 See Removing the ExpressCard dummy card on page 48 4 Remove the two screws from the Memory and WLAN bays and loosen the two captive HDD bay screws 5 Carefully open the memory cover S...

Страница 60: ...50 Chapter 3 6 Remove the HDD cover as shown 7 Remove the WLAN cover as shown...

Страница 61: ...ing the Battery Pack on page 46 2 Remove the Memory Module cover See Removing the Lower Covers on page 49 3 Push out the release latches on both sides of the DIMM socket to release the DIMM module 4 R...

Страница 62: ...ge 46 2 Remove the WLAN cover See Removing the Lower Covers on page 49 3 Disconnect the antenna cables from the WLAN board 4 Move the antenna cables away and remove the two screws on the WLAN board to...

Страница 63: ...Chapter 3 53 5 Detach the WLAN board from the WLAN socket NOTE When re attaching the antenna to the WLAN board make sure the cables are arranged under the WLAN bracket...

Страница 64: ...ated on the WLAN bracket and remove the bracket NOTE Move the antenna cables out of the way to allow for easier access 2 Remove the adhesive strip to release the cable NOTE Do not throw away the adhes...

Страница 65: ...Chapter 3 55 3 Disconnect the cable from the TV tuner module 4 Remove the two securing screws 5 Remove the tv tuner module Step Size Quantity Screw Type TV Tuner Module M2 3 NL 2...

Страница 66: ...he Battery Pack on page 46 2 Remove the HDD cover See Removing the Lower Covers on page 49 3 Use the mylar tab to slide and lift up the hard disk drive module to remove NOTE To prevent damage to devic...

Страница 67: ...Chapter 3 57 4 Remove the four screws securing the hard disk to the carrier 5 Remove the HDD from the carrier Step Size Quantity Screw Type HDD Carrier M3 3 NL 4...

Страница 68: ...e Removing the Battery Pack on page 46 2 Remove the Memory cover See Removing the Lower Covers on page 49 3 Remove the screw securing the ODD module 4 Grasp the front panel of the ODD and pull to remo...

Страница 69: ...racket and remove the ODD bracket from the optical disk drive module 6 Insert a pin in the eject hole of the ODD to eject the ODD tray 7 Press down on the locking catch to release the ODD cover and re...

Страница 70: ...e VGA Module Remove External Modules before proceeding Remove Thermal Module Remove TouchPad Bracket Remove Mainboard Remove Switch Board Remove Fingerprint Reader Remove Left Speaker Module Remove Sw...

Страница 71: ...A02 005 eKey Board M2 3 NL 1 86 ATA02 005 Switch Board M2 5 4 NL 1 86 ATA02 001 Right Speaker Module M2 5 4 NL 2 86 ATA02 001 TV Board M2 5 4 NL 2 86 ATA02 001 USB Board M2 5 4 NL 2 86 ATA02 001 Modem...

Страница 72: ...re used to remove the Switch Cover 1 See Removing the Battery Pack on page 46 2 Locate and remove the three securing screws as shown 3 Turn the computer over and open the LCD module fully to expose th...

Страница 73: ...Removing the Keyboard 1 See Removing the Battery Pack on page 46 2 Push down on the two latches securing the keyboard to the upper case 3 Turn the keyboard over and pull back the securing latch to rel...

Страница 74: ...N bracket to prevent stripping of the cable 1 See Removing the WLAN Module on page 52 2 Remove the securing screw located on the WLAN bracket and remove the bracket NOTE Move the antenna cables out of...

Страница 75: ...65 4 Using one hand pull the cables completely through the battery housing NOTE Do not remove the adhesive tape 5 Push the cables through the chassis then turn over the computer and pull them complete...

Страница 76: ...ee Removing the Antenna on page 64 2 Remove the two securing screws from the bottom of the chassis 3 Turn the computer over Disconnect the LCD MIC and back light cables from the top panel Step Size Qu...

Страница 77: ...the four securing screws two on each side connecting the LCD module 5 Carefully remove the LCD module from the chassis Step Size Quantity Screw Type LCD Hinges Red call out M2 5 6 NL 2 LCD Hinges Blue...

Страница 78: ...ing the LCD Module on page 66 2 Turn the computer over Remove the nine screws on the bottom panel 3 Turn the computer over Remove the five screws on the top panel Step Size Quantity Screw Type Upper C...

Страница 79: ...cables from the mainboard as shown Disconnect A as shown Release the securing latches and disconnect B as shown Release the securing latches and disconnect C as shown Release the securing latches and...

Страница 80: ...pper cover by lifting upward from the chassis rear edge first Release the securing latches and disconnect E as shown Release the securing latches and disconnect F as shown Release the securing latches...

Страница 81: ...Chapter 3 71 6 Turn the upper cover over The upper cover appears as follows...

Страница 82: ...ve the securing screw from the Finger Print Reader board and ensure the FFC is free of the upper cover 3 Remove the board bracket from the Upper Cover 4 Using your fingers gently lift the Finger Print...

Страница 83: ...e Upper Right Saddle 1 See Removing the Upper Cover on page 68 2 Remove the two securing screws from the upper saddle 3 Grasp the upper saddle and lift up to remove Step Size Quantity Screw Type Upper...

Страница 84: ...he two securing screws from the left speaker 3 Grasp both ends of the mylar cover and carefully pull back to expose the speaker cable 4 While holding the cover with one hand pull back the speaker cabl...

Страница 85: ...r Left Saddle 1 See Removing the Upper Cover on page 68 2 Pull back the mylar cover to expose the top securing screw 3 Remove the bottom securing screw 4 While holding the cover back remove the top se...

Страница 86: ...ng attention to the securing clip Removing the TouchPad Bracket 1 See Removing the Upper Cover on page 68 2 Disconnect the TouchPad FFC from the TouchPad board 3 Move the Finger Print Reader FFC cable...

Страница 87: ...ring screws from the TouchPad bracket 5 Remove the TouchPad bracket IMPORTANT The TouchPad cannot be removed individually To replace the TouchPad replace the entire Upper Cover Step Size Quantity Scre...

Страница 88: ...ch Board and lift up to remove from the Upper Cover Removing the Media Board 1 See Removing the Upper Left Saddle on page 75 2 Pull the FFC out of the chassis 3 Insert the FFC flush with the connector...

Страница 89: ...ess on components to prevent damage Removing the eKey Board 1 See Removing the Upper Right Saddle on page 73 2 Turn the Upper Cover over and remove the FFC 3 Remove the single screw Step Size Quantity...

Страница 90: ...80 Chapter 3 4 Pry the eKey board off the Upper Cover 5 Grasp the board and gently pull the FFC through the Upper Cover...

Страница 91: ...ing the Switch Board 1 See Removing the Upper Cover on page 68 2 Remove the single securing screw 3 Lift the switch board and FFC up and away from the upper cover Step Size Quantity Screw Type Switch...

Страница 92: ...ee Removing the Upper Cover on page 68 2 Remove the two securing screws from the speaker module 3 Disconnect the speaker cable from the mainboard 4 Pull the cable completely through the housing and re...

Страница 93: ...1 See Removing the Upper Cover on page 68 2 Disconnect the antenna and cable from the board 3 Remove the two securing screws from the TV board 4 Remove the TV board from the lower base Step Size Quant...

Страница 94: ...ter 3 Removing the Bluetooth Module 1 See Removing the Upper Cover on page 68 2 Grasp the Bluetooth module and lift to remove 3 Lift the Bluetooth module away from the base and disconnect the bluetoot...

Страница 95: ...ving the Upper Cover on page 68 2 See Removing the Bluetooth Module on page 84 3 Remove cable from the USB board 4 Remove the two securing screws from the USB board and lift clear of the chassis Step...

Страница 96: ...Module 1 See Removing the Upper Cover on page 68 2 Remove securing screw from the modem module 3 Lift the module and disconnect the modem cable as shown in the following images Step Size Quantity Scr...

Страница 97: ...le 1 See Removing the Upper Cover on page 68 2 Disconnect the subwoofer cable as shown 3 Remove the two securing screws from the subwoofer module and lift the subwoofer clear of the chassis Step Size...

Страница 98: ...46 2 See Removing the Keyboard on page 63 3 See Removing the LCD Module on page 66 4 See Removing the Upper Cover on page 68 5 Disconnect the three cables from the bottom right of the mainboard as sh...

Страница 99: ...7 Remove the two securing screws from the Mainboard 8 Remove the main board rightside first as shown 9 Lift the power jack clear of power port on the Lower Cover Step Size Quantity Screw Type Mainboar...

Страница 100: ...ng the Right Speaker Module on page 82 3 See Removing the Main Board on page 88 4 Remove the RJ 11 cable from its housing 5 Using the tweezers to grasp the end of the cable to detach from the base 6 I...

Страница 101: ...on page 66 3 See Removing the Upper Cover on page 68 4 See Removing the Main Board on page 88 5 Remove the eight securing screws from the Thermal Modules 6 Disconnect the fan module cable from mainbo...

Страница 102: ...92 Chapter 3 7 Lift the Thermal Module clear of the Mainboard...

Страница 103: ...age 46 2 See Removing the Upper Cover on page 68 3 See Removing the Main Board on page 88 4 See Removing the Thermal Module on page 91 5 Using a flat screwdriver turn the CPU socket latch counter cloc...

Страница 104: ...46 2 See Removing the Upper Cover on page 68 3 See Removing the Main Board on page 88 4 Remove the two securing screws from the VGA Module 5 The VGA module lifts automatically from the mainboard Remov...

Страница 105: ...5 6 NL 4 86 ATA02 002 Inverter Board M2 5 6 NL 2 86 ATA02 002 Camera Module M2 3 NL 2 86 ATA02 005 Camera Board M2 3 NL 1 86 ATA02 005 LCD Panel M2 5 6 NL 2 86 ATA02 002 LCD Brackets M2 3 NL 8 86 ATA0...

Страница 106: ...ge 46 2 See Removing the LCD Module on page 66 3 Remove the two upper and two lower bezel screw caps Remove the four securing screws from the LCD module 4 Lift up the bezel topside first and remove it...

Страница 107: ...D Module on page 66 3 See Removing the LCD Bezel on page 96 4 Remove the securing tapes from the left and right sides of the Inverter board as shown 5 Remove the two securing screws from the Inverter...

Страница 108: ...98 Chapter 3 6 Disconnect the left and right Inverter board cables as shown...

Страница 109: ...e Removing the WLAN Module on page 52 4 See Removing the Keyboard on page 63 5 See Removing the LCD Module on page 66 6 See Removing the LCD Bezel on page 96 7 Disconnect the Camera Module cable as sh...

Страница 110: ...hapter 3 9 Lift the Camera Module clear of the LCD Module 10 Remove the securing screw from the camera board 11 Remove the camera board from the bracket Step Size Quantity Screw Type Camera Board M2 3...

Страница 111: ...ge 49 3 See Removing the WLAN Module on page 52 4 See Removing the Keyboard on page 63 5 See Removing the LCD Module on page 66 6 See Removing the LCD Bezel on page 96 7 Remove the two securing screws...

Страница 112: ...ge 63 5 See Removing the LCD Panel on page 101 6 Turn the LCD panel over to expose the rear Disconnect the cable from the LCD Panel using the tab provided 7 Grip the FPC cable and lift upward to detac...

Страница 113: ...9 3 See Removing the WLAN Module on page 52 4 See Removing the LCD Panel on page 101 5 Remove the strips holding the antenna cables in place Ensure the cables are free from obstructions 6 Remove the t...

Страница 114: ...2 See Removing the Lower Covers on page 49 3 See Removing the WLAN Module on page 52 4 See Removing the LCD Panel on page 101 5 Remove the strips holding the MIC Module cable in place Ensure the cable...

Страница 115: ...re Replacing the LCD Panel 1 Align the LCD brackets with the eight screw holes four on each side on the LCD Panel as shown 2 Secure the LCD brackets to the LCD panel 3 Turn the panel over Insert the L...

Страница 116: ...MIC as shown Secure the cable by pressing down on the strips 5 Replace the antenna cables and assembly 6 Replace the tabs securing the left and right antennas to the LCD module 7 Replace the strips h...

Страница 117: ...strip 9 Replace the two securing screws on the LCD Module 10 Replace the camera board in the bracket 11 Replace the securing screw on the camera board 12 Replace the Camera Module in the bottom cover...

Страница 118: ...the Camera Module cable as shown 15 Connect the left and right Inverter board cables as shown 16 Connect the left and right Inverter board cables as shown 17 Replace the inverter board and secure with...

Страница 119: ...ides of the Inverter board as shown NOTE Tuck the cables securely to prevent damage to the cables or module 1 Align the edge of the bezel with the bottom cover and replace the LCD Module 2 Replace the...

Страница 120: ...lacing the CPU 1 Insert the VGA Module as shown 2 Replace the two securing screws on the VGA Module 1 Carefully turn the mainboard upside down CPU side up and insert the CPU into the CPU bracket as sh...

Страница 121: ...the Thermal Module in the mounting as shown 2 Connect the fan module cable to the mainboard 3 Replace the eight securing screws from the Thermal Module 1 Insert the RJ 11 port into the base as shown 2...

Страница 122: ...112 Chapter 3 3 Replace the RJ 11 cable in its housing...

Страница 123: ...atsink and CPU are not visible Place the Mainboard in the chassis rear edge first and press down to install Replace the two securing screws as shown NOTE Make sure the I O ports are positioned correct...

Страница 124: ...le Replacing the Modem Module 6 Locate the Subwoofer on the lower cover and replace the two securing screws 7 Connect the subwoofer cable as shown 1 Connect the modem cable and locate it over the scre...

Страница 125: ...g the USB Board 1 Angle the right side of the USB board into the lower base Align the screw sockets and replace the two securing screws 2 Replace the cable on the USB board 3 Replace the securing scre...

Страница 126: ...board into the lower base and lower into position 2 Replace the two securing screws on the TV board 3 Connect the antenna and single cable to the board 1 While holding the Bluetooth module connect th...

Страница 127: ...Chapter 3 117 Replacing the Right Speaker Module 1 Replace the speaker module and insert the cable completely through the housing as shown 2 Connect the speaker cable to the mainboard...

Страница 128: ...the two securing screws on the speaker module Replacing the Switch Board Replacing the eKey Board 1 Insert the FFC through the Upper Cover 1 Position the Switch Board over the screw socket 2 Replace t...

Страница 129: ...Chapter 3 119 2 Insert the eKey board at an angle and press down to situate 3 Replace the single screw 4 Turn the Upper Cover over and press the FFC down to secure in place...

Страница 130: ...a Board into the lower cover If necessary use a pry to press the board in place IMPORTANT Do not press on components to prevent damage 2 Insert the FFC flush with the connector and press the locking l...

Страница 131: ...Chapter 3 121 Replacing the Upper Right Saddle 1 Insert the left edge into position and pivot the upper saddle in place 2 Replace the two securing screws on the upper saddle...

Страница 132: ...ft edge of the Launch Board into place and pivot the board down in place 2 Insert the saddle in place taking care to locate it over the alignment pins 3 Replace the two securing screws 4 Replace the m...

Страница 133: ...Chapter 3 123 2 Replace the bracket as shown 3 Replace the single securing screw...

Страница 134: ...removed individually To replace the TouchPad replace the entire Upper Cover 1 Replace the TouchPad bracket 2 Replace the two securing screws from the TouchPad bracket 3 Replace the Finger Print reade...

Страница 135: ...force in place 1 Align and replace the Speaker Module in the upper case 2 Grasp both ends of the mylar cover to expose the housing 3 Replace the speaker cable as shown 4 While holding the mylar cover...

Страница 136: ...126 Chapter 3 2 Connect the seven cables on the mainboard as shown B C D E F G A...

Страница 137: ...e the five screws on the top panel 4 Turn the computer over Replace the nine screws on the bottom panel Replacing the LCD Module 1 Carefully align the LCD module over the hinge sockets and lower the m...

Страница 138: ...128 Chapter 3 2 Replace the four securing screws two on each side securing the LCD module 3 Connect the LCD MIC and back light cables LCD cable MIC cable Back light cable...

Страница 139: ...Ensure that the three Antenna cables pass through the Mainboard and are accessible from the underside of lower cover 1 Insert the Antenna Cables through the Upper Cover Make sure they are accessible f...

Страница 140: ...onnector and press the latch down to secure 2 Turn the keyboard over and press down to secure 1 Insert the left side of the switch cover and angle down in place 2 Starting from the left press down on...

Страница 141: ...Chapter 3 131 Replacing the TV Tuner Module 4 Replace the tv tuner module 5 Replace the two securing screws 6 Connect the cable to the TV tuner module...

Страница 142: ...132 Chapter 3 7 Replace the adhesive strip to secure the cable 8 Replace bracket and secure with provided screw...

Страница 143: ...the Hard Disk Drive Module 1 Insert the WLAN board into the WLAN socket 2 Replace the two screws to secure the module 3 Connect the two antenna cables to the module 1 Place the HDD in the HDD carrier...

Страница 144: ...replace DIMM Module 2 first remove DIMM Module 1 In this procedure only DIMM Module 1 is shown 3 Insert the HDD interface side first until HDD firmly slides in place 1 Insert the DIMM Module flush wi...

Страница 145: ...replace the ODD cover on the new ODD Module 2 Press the cover into the tray bottom edge first to secure 3 Turn the ODD over and replace the three securing screws 4 Slide Module in chassis and press un...

Страница 146: ...ng the Lower Covers 1 Replace the Memory Cover 2 Replace the single screw to secure in place 3 Replace the WLAN Cover 4 Replace the screw to secure in place 5 Replace HDD Cover 6 Replace the two screw...

Страница 147: ...3 137 Replacing the Express and SD Card Trays 1 Insert the Express Card and push into the slot until flush with the chassis cover 2 Insert the SD Card and push into the slot until flush with the chass...

Страница 148: ...138 Chapter 3...

Страница 149: ...ptom to determine which page to go to 4 If the Issue is still not resolved see Online Support Information on page 201 Symptoms Verified Go To Power On Issue Page 140 No Display Issue Page 141 LCD Fail...

Страница 150: ...ve any surge protectors between the computer and the electrical outlet Plug the computer directly into a known good electrical outlet 4 Disconnect the power and open the casing to check the Thermal Un...

Страница 151: ...power see Power On Issue on page 140 3 Drain any stored power by removing the power cable and battery and holding down the power button for 10 seconds Reconnect the power and reboot the computer 4 Con...

Страница 152: ...e Resolution slider to the desired resolution e Click Apply and check the display Readjust if necessary 6 Roll back the video driver to the previous version if updated 7 Remove and reinstall the video...

Страница 153: ...e following actions one at a time to correct the problem Do not replace a non defective FRUs Built In Keyboard Failure If the built in Keyboard fails perform the following actions one at a time to cor...

Страница 154: ...perform the following actions one at a time to correct the problem Do not replace a non defective FRUs Internal Speaker Failure If the internal Speakers fail perform the following actions one at a tim...

Страница 155: ...g the slider to 50 Ensure that the volume is not muted b Click Mixer to verify that other audio applications are set to 50 and not muted 6 Navigate to Start Control Panel Hardware and Sound Sound Ensu...

Страница 156: ...select the Recording tab 2 Right click on the Recording tab and select Show Disabled Devices clear by default 3 The microphone appears on the Recording tab 4 Right click on the microphone and select...

Страница 157: ...o locate and resolve issues with the computer i When complete click Finish If an issue is discovered follow the onscreen information to resolve the problem 4 Run the Windows Memory Diagnostic Tool For...

Страница 158: ...h when the computer starts up The tray does not eject Access failure screen displays The ODD is noisy Perform the following general solutions one at a time to correct the problem 1 Reboot the computer...

Страница 159: ...emaining reaches zero the region cannot be changed even Windows is reinstalled or the drive is moved to another computer a Navigate to Start Control Panel System and Maintenance System Device Manager...

Страница 160: ...the new cable the original cable should be replaced 4 Reseat the drive ensuring and all cables are connected correctly 5 Replace the ODD See Disassembly Process on page 44 Drive Read Failure If discs...

Страница 161: ...fails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs Modem Function Failure If the internal Modem fails perform the following actions one at a t...

Страница 162: ...orm the following actions one at a time to correct the problem Do not replace a non defective FRUs EasyTouch Button Failure If the Acer EasyTouch buttons fail perform the following actions one at a ti...

Страница 163: ...fail perform the following actions one at a time to correct the problem Do not replace a non defective FRUs Fingerprint Reader Failure If the Fingerprint Reader fails perform the following actions on...

Страница 164: ...ails perform the following actions one at a time to correct the problem Do not replace a non defective FRUs HDTV Switch Failure If the HDTV Switch fails perform the following actions one at a time to...

Страница 165: ...is not fixed repeat the preceding steps and select an earlier time and date 9 Run the Event Viewer to check the events log for errors For more information see Windows Help and Support 10 Roll back th...

Страница 166: ...er a short circuit is suspected or whether the system is inoperative Follow these procedures to isolate the failing FRU do not isolate non defective FRU NOTE Verify that all attached devices are suppo...

Страница 167: ...usArpDisabled 0E TpmDriver AE ClockGen 12 TcgSmm AE OpPresence 13 PhysicalPresenceReadyToBoot AE TcgPei 14 DataHubRecordPolicy AD FindFv 15 Undi 86 DxeIpl 2F SNP 90 LightMemoryInit 10 BC 91 S3ResumeSo...

Страница 168: ...tform 53 SmmControl C1 DataHub 5F Ich7MSmmDispatcher C8 DataHubStdErr 7B IsaAcpiDriver 4C GenericMemoryTest 61 Fwh 52 DiskIo 60 SmmFwh CE Fat 7C PciHotPlug 54 Partition 7D BootOptionPolicy 51 PciPlatf...

Страница 169: ...Utility Press F12 go to Boot Manager Press PXE HOT KEY go to PXE Setup Menu After pressing a function key If user pressed F2 CPUID XXXXXX F2 is pressed Go to Setup Utility If user pressed F12 CPUID XX...

Страница 170: ...160 Chapter 4...

Страница 171: ...11 Connector LED1 Power LED JP1 Microphone Connector LED2 Battery LED JP2 Hall Switch Connector SW2 Left TouchPad Button JP3 Speaker Connector SW3 Right TouchPad Button JP4 Keyboard Connector SW8 WLA...

Страница 172: ...t JCRT1 CRT Port JSATA1 ODD Connector JDIMM1 DDRII Socket JSATA2 HDD Connector JDIMM2 DDRII Socket JUSB1 USB1 Port JHP1 Headphone Jack JUSB2 USB2 Port JLINE1 LINE IN Jack PJP2 Battery Connector JMIC1...

Страница 173: ...once it is necessary to bypass the password check users need to short the HW Gap to clear the password by the following steps Power Off a system and remove HDD AC and Battery from the machine Open th...

Страница 174: ...is strongly recommended to have the AC adapter and Battery present If this function is enabled the system will force the BIOS to enter a special BIOS block called Boot Block Steps for BIOS Recovery b...

Страница 175: ...failed system 10 In the power off state press and hold Fn Esc then press the Power button The system powers on and the Crisis BIOS Recovery process begins BIOS Boot Block begins restoring the BIOS co...

Страница 176: ...then exit 5 Copy JAT10X64 fd to USB flash disk root directory IMPORTANT Do not place any other fd files in the USB flash disk root directory 6 In the power off state press and hold Fn Esc then press...

Страница 177: ...tever reasons a part number change is made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those giv...

Страница 178: ...ard 55 N0502 003 3 Upper Case 60 N0502 002 4 Mainboard MB N0502 001 5 Lower Case 60 N0502 003 6 CPU Fan 23 N0502 001 7 Function Board 55 N0502 002 8 HDD Cover 42 N0502 003 9 Minicard Cover 42 N0502 00...

Страница 179: ...A 3S2P BT 00607 016 BATTERY LI ION 6CELL 4 4KAH PANASONIC PA PA 3S2P BT 00605 021 BATTERY LI ION 8CELL 4 8KAH SANYO SA SA 4S2P BT 00803 024 BATTERY LI ION 8CELL 4 8KAH PANASONIC PA PA 4S2P BT 00805 01...

Страница 180: ...P 3 PIN 27 TAVV5 009 POWER CORD SOUTH AFRICA 3 PIN 27 TAVV5 010 POWER CORD KOERA 3 PIN 27 TAVV5 011 POWER CORD ISRAEL 3 PIN 27 TAVV5 012 POWER CORD INDIA 3 PIN 27 TAVV5 013 POWER CORD TWN 3 PIN 27 TAV...

Страница 181: ...75 Combo Drive DVD CDRW COMBO DRIVE MODULE 6M N0502 001 DVD CDRW COMBO DRIVE TOSHIBA TS L463A 0FA KO 02401 006 DVD CDRW COMBO DRIVE SONY CRX890S 0FA KO 0240E 009 ODD BEZEL COMBO 42 N0502 004 ODD BRACK...

Страница 182: ...00RPM SEAGATE ST9160310AS Crockett KH 16001 034 HDD SATA 160G 5400RPM WD WD1600BEVS 22ZCT0 KH 16008 022 HDD SATA 250G 5400RPM HGST HTS543225L9A300 0FA KH 25007 013 HDD SATA 250G 5400RPM SEAGATE ST9250...

Страница 183: ...400 050 KEYBOARD CZ SK CZECH SLOVAKIAN KB I1400 080 KEYBOARD SW SWITZERLAND KB I1400 048 KEYBOARD TI THAILAND KB I1400 047 KEYBOARD TR TURKISH KB I1400 046 KEYBOARD UK KB I1400 045 KEYBOARD HB HEBREW...

Страница 184: ...WXGA GLARE W ANTENNA 6M N0502 003 LCD PANEL G 15 4 WXGAG AUO B154EW08 V1 3A LK 15405 029 LCD PANEL G 15 4 WXGAG AUO B154EW08 V1 3A S01 w o bracket HW 3A LF TBD LCD PANEL G 15 4 WXGAG CMO N154I3 L03 L...

Страница 185: ...CD BEZEL FOR W O CCD 60 N0502 006 LCD BRACKET R 33 N0502 004 LCD BRACKET L 33 N0502 005 WIRELESS ANTENNA R 50 N0502 003 WIRELESS ANTENNA L 50 N0502 004 Mainboard MAINBOARD E520 E720 INTEL GL40 ICH9 81...

Страница 186: ...1GB04 001 RAM 1G DDRII 667 ELPIDA EBE11UE6ACUA 6E E 1GB 667 KN 1GB09 008 RAM 2G DDRII 667 HYNIX HYMP125S64CP8 Y5 2GB 667 KN 2GB0G 004 RAM 2G DDRII 667 MICRON MT16HTF25664HY 667E1 2G 66 KN 2GB04 001 RA...

Страница 187: ...ry Description Part Number SCREW M2 5X4 NL 86 ATA02 001 SCREW M2 5X6 NL 86 ATA02 002 SCREW M2 5X8 NL 86 ATA02 003 SCREW M2X5 NL 86 ATA02 004 SCREW M2X3 NL 86 ATA02 005 SCREW M3X3 NI 86 ATA02 006 SCREW...

Страница 188: ...Appendix A 178 Model Definition and Configuration Appendix A...

Страница 189: ..._ES21 CM575 eME520 573G16i AAP Australia New Zealand LX N050C 005 eME520 573G16i LINPUSeAU1 UMA 2G 1G 160 6L CB_bg_AN_EN11 CM575 eME520 571G12Mi AAP Japan LX N050X 003 eME520 571G12Mi VHP32eJP1 UMA 1...

Страница 190: ...Russia LX N070X 072 eME520 162G12Mi VHP32eTRU1 UMAC 1 2G 120 6L CB_bg_0 3D_AN_RU11 CMT1600 eME520 162G12Mi EMEA Denmark LX N070X 074 eME520 162G12Mi VHP32eTDK1 UMAC 1 2G 120 6L CB_bg_0 3D_AN_NO11 CMT...

Страница 191: ...3D_AN_IT41 CM575 eME520 572G12Mi EMEA Norway LX N070Y 027 eME520 572G12Mi VHB32eTNO1 UMAC 1 2G 120 6L CB_bg_0 3D_AN_NO11 CM575 eME520 572G12Mi EMEA Russia LX N070Y 026 eME520 572G12Mi VHB32eTRU1 UMAC...

Страница 192: ...Mi EM VHB32eTTR1 UMAC 1 2G 120 6L CB_bg_0 3D_AN_TR41 CM575 eME520 572G12Mi EMEA Turkey LX N070Y 008 eME520 572G12Mi EM VHB32eTTR1 UMAC 1 2G 120 6L CB_bg_0 3D_AN_TR11 CM575 eME520 572G12Mi EMEA Middle...

Страница 193: ...600 eME520 162G12Mi EMEA Czech LX N070Y 058 eME520 162G12Mi VHB32eTCZ2 UMAC 1 2G 120 6L CB_bg_0 3D_AN_SK11 CMT1600 eME520 162G12Mi EMEA Eastern Europe LX N070Y 060 eME520 162G12Mi VHB32eTEU4 UMAC 1 2G...

Страница 194: ...N_AR21 CMT1600 eME520 162G12Mi EMEA Middle East LX N070Y 040 eME520 162G12Mi EM VHB32eTME6 UMAC 1 2G 120 6L CB_bg_0 3D_AN_EN11 CMT1600 eME520 162G12Mi EMEA Middle East LX N070Y 039 eME520 162G12Mi EM...

Страница 195: ...CM575 eME520 572G12Mi EMEA Sweden Finland LX N070X 026 eME520 572G12Mi VHP32eTSE1 UMAC 1 2G 120 6L CB_bg_0 3D_AN_FI11 CM575 eME520 572G12Mi EMEA Czech LX N070X 027 eME520 572G12Mi VHP32eTCZ2 UMAC 1 2G...

Страница 196: ...ME520 572G12Mi EM VHP32eTME4 UMAC 1 2G 120 6L CB_bg_0 3D_AN_EN11 CM575 eME520 572G12Mi EMEA Middle East LX N070X 006 eME520 572G12Mi EM VHP32eTME2 UMAC 1 2G 120 6L CB_bg_0 3D_AN_EN11 CM575 eME520 572G...

Страница 197: ...MEA Spain LX N070X 058 eME520 162G12Mi VHP32eTES1 UMAC 1 2G 120 6L CB_bg_0 3D_AN_ES21 CMT1600 eME520 162G12Mi EMEA Greece LX N070X 048 eME520 162G12Mi VHP32eTGR1 UMAC 1 2G 120 6L CB_bg_0 3D_AN_EL31 CM...

Страница 198: ...i PA ACLA Spanish LX N070C 006 eME520 571G12i LINPUSeEA3 UMAC 1 1G 120 6L CB_bg_0 3D_AN_EN61 CM575 eME520 572G16Mi EMEA France LX N070Y 071 eME520 572G16Mi VHB32eTFR1 UMAC 1 2G 160 6L CB_bg_0 3D_AN_FR...

Страница 199: ...AG8 SO1GBII6 N N120GB5 4KS NSM8XS 3rd WiFi BG eME720 321G12Mi N15 4WXGAG8 SO1GBII6 N N120GB5 4KS NSM8XS 3rd WiFi BG eME720 321G12Mi N15 4WXGAG8 SO1GBII6 N N120GB5 4KS NSM8XS 3rd WiFi BG eME720 323G32M...

Страница 200: ...8 SO2GBII6 N N120GB5 4KS NSM8XS 3rd WiFi BG eME520 572G12Mi N15 4WXGAG8 SO2GBII6 N N120GB5 4KS NSM8XS 3rd WiFi BG eME520 572G12Mi N15 4WXGAG8 SO2GBII6 N N120GB5 4KS NSM8XS 3rd WiFi BG eME520 572G12Mi...

Страница 201: ...WXGAG8 SO2GBII6 N N120GB5 4KS NSM8XS 3rd WiFi BG eME520 162G12Mi N15 4WXGAG8 SO2GBII6 N N120GB5 4KS NSM8XS 3rd WiFi BG eME520 162G12Mi N15 4WXGAG8 SO2GBII6 N N120GB5 4KS NSM8XS 3rd WiFi BG eME520 162G...

Страница 202: ...AG8 SO2GBII6 N N120GB5 4KS NSM8XS 3rd WiFi BG eME520 162G12Mi N15 4WXGAG8 SO2GBII6 N N120GB5 4KS NSM8XS 3rd WiFi BG eME520 162G12Mi N15 4WXGAG8 SO2GBII6 N N120GB5 4KS NSM8XS 3rd WiFi BG eME520 162G12M...

Страница 203: ...AG8 SO2GBII6 N N120GB5 4KS NSM8XS 3rd WiFi BG eME520 572G12Mi N15 4WXGAG8 SO2GBII6 N N120GB5 4KS NSM8XS 3rd WiFi BG eME520 572G12Mi N15 4WXGAG8 SO2GBII6 N N120GB5 4KS NSM8XS 3rd WiFi BG eME520 572G12M...

Страница 204: ...4WXGAG8 SO2GBII6 N N120GB5 4KS NSM8XS 3rd WiFi BG eME520 162G12Mi N15 4WXGAG8 SO2GBII6 N N120GB5 4KS NSM8XS 3rd WiFi BG eME520 162G12Mi N15 4WXGAG8 SO2GBII6 N N120GB5 4KS NSM8XS 3rd WiFi BG eME520 162...

Страница 205: ...3rd WiFi BG eME520 572G16Mi N15 4WXGAG8 SO1GBII6 SO1GBII6 N160GB5 4KS NSM8XS 3rd WiFi BG eME520 572G25Mi N15 4WXGAG8 SO1GBII6 SO1GBII6 N250GB5 4KS NSM8XS 3rd WiFi BG eME520 162G25Mi N15 4WXGAG8 SO1GB...

Страница 206: ...Appendix A 196...

Страница 207: ...s are tested under Windows XP Home Windows XP Pro environment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combinatio...

Страница 208: ...Y 8CELL2 4 Battery SONY AS 2007B Li Ion 4S2P SONY 8 cell 4800mAh Main COMMON 60001535 PANASONIC 8CELL2 4 Battery PANASONIC AS 2007B Li Ion 4S2P PANASONIC 8 cell 4800mAh Main COMMON CPU Test 10001067 I...

Страница 209: ...67E1 LF 60002215 SAMSUNG SO2GBII6 Memory SAMSUNG SO DIMM DDRII 667 2GB M470T5663QZ3 CE6 LF 60002045 HYNIX SO2GBII6 Memory HYNIX SO DIMM DDRII 667 2GB HYMP125S64CP8 Y5 LF ODD Test 60001922 TOSHIBA DIGI...

Страница 210: ...Camellia_2 9999995 ONE TIME VENDER 0 3M DV Chicony 0 3M DV Calla_2 Software Test 10000981 MISC NIS Antivirus application NIS WLAN Test 23707801 FOXCONN TW 3rd WiFi BG Foxconn FOX_ATH_XB63 Foxconn Ath...

Страница 211: ...ormation on all of Acer s Notebook Desktop and Server models including Service guides for all models User s manuals Training materials Bios updates Software utilities Spare parts lists TABs Technical...

Страница 212: ...202 Appendix C...

Страница 213: ...computer on indicator 9 CPU 93 D DIMM Module 51 Display 3 display hotkeys 12 E EasyTouch Failure 152 Ekey Board 79 eKey Board 79 Euro 13 External Module Disassembly Flowchart 45 F Features 1 Fingerpri...

Страница 214: ...Failure 140 R Right Speaker Module 82 S speakers hotkey 12 System Block Diagram 3 T Test Compatible Components 197 Thermal Unit Failure 154 Top 161 TouchPad hotkey 12 TouchPad Bracket 76 TouchPad Fai...

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