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5 Troubleshooting

AA G320_UG_EN.book Page 71 Tuesday, August 30, 2005 2:34 PM

Содержание Altos G320 Series

Страница 1: ...Acer Altos G320 Series User s Guide ...

Страница 2: ...e serial number and model number are recorded on the label affixed to your computer All correspondence concerning your unit should include the serial number model number and purchase information No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopy recording or otherwise without the prior written permis...

Страница 3: ...e at personal expense Class B equipment This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This device generates uses and can radiate radio frequency energy and if not installed and used in accordance wi...

Страница 4: ...ranted by the Federal Communications Commission to operate this server Use conditions This part complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Notice Canadian users This Class A Class B digita...

Страница 5: ...arking label If you are not sure of the type of power available consult your dealer or local power company 7 Do not allow anything to rest on the power cord Do not locate this product where persons will walk on the cord 8 If an extension cord is used with this product make sure that the total ampere rating of the equipment plugged into the extension cord does not exceed the extension cord ampere r...

Страница 6: ...e indicating a need for service 12 Replace the battery with the same type as the product s battery we recommend Use of another battery may present a risk of fire or explosion Refer battery replacement to a qualified service technician 13 Warning Batteries may explode if not handled properly Do not disassemble or dispose of them in fire Keep them away from children and dispose of used batteries pro...

Страница 7: ...onnecting peripherals 18 Turning on the system 19 Power on problems 20 Turning off the system 21 3 System upgrade 23 Installation precautions 25 ESD precautions 25 Pre installation instructions 25 Post installation instructions 26 Opening the server 27 Removing the left side panel 27 Unlocking the front bezel 28 Removing the front bezel 28 Installing and removing storage devices 29 Installing and ...

Страница 8: ...SB Configuration 62 Security 63 Setting the Supervisor User password 64 Power 65 Boot 67 Exit 69 5 Troubleshooting 71 Troubleshooting 73 Resetting the system 73 Problems following initial system installation 73 First steps checklist 74 Hardware diagnostic testing 74 Verifying proper operation of key system lights 75 Specific problems and corrective actions 76 BIOS POST error beep codes 84 Troubles...

Страница 9: ...d logical drives 104 Configuration guidelines 104 Quick configuration 105 Detailed configuration 106 Initializing logical drives 109 Rebuilding failed disks 111 Checking data consistency 112 Troubleshooting 113 Problems and suggested solutions 113 Appendix C SCSI RAID configuration 115 Configuring the SCSI SCSI RAID HBA 117 Using the SCSI HBA setup utility 117 Using the MegaRAID configuration util...

Страница 10: ...x ...

Страница 11: ...1 System tour ...

Страница 12: ...The Acer Altos G320 server is an entry level single processor general purpose system The system offers a new standard for flexible productivity ideal for small business or workgroup applications ...

Страница 13: ...d Memory 64 Technology 3 Chipset Intel E7230 MCH Memory Controller Hub Intel ICH7R I O controller Memory Supports up to four DIMM sockets for a maximum memory capacity of 8 GB Supports 512 MB 1 GB and 2 GB DDR2 533 667 MHz ECC unbuffered memory modules Supports dual channel interleave operation Note Dual channel memory requires installation of DIMM modules with identical type banking stacking tech...

Страница 14: ...to 3 0 Gbps Supports software RAID 0 1 and 10 for onboard SATA ports Networking LAN 1 Intel 82541Pl Gigabit Ethernet controller LAN 2 Intel 82573V Gigabit Ethernet controller PCI I O Five PCI bus slots with three separate bus segments Two PCI bus slots 32 bit 33 MHz 3 3 V One x4 PCI Express bus slot with x1 throughput One x8 PCI Express bus slot One x8 PCI Express bus slot with x4 throughput Graph...

Страница 15: ...Server 2003 Novell NetWare 6 5 Red Hat Enterprise Linux 4 0 EM64T Red Hat Enterprise Linux 4 0 SCO Openserver 5 0 7 SCO Unixware 7 1 4 SUSE Linux Enterprise Server 9 0 SUSE Linux Enterprise Server 9 0 EM64T ASM Acer Server Manager EasyBUILD includes SATA SCSI RAID Configuration Utility Power supply 400 watt ATX12 auto switching power supply ...

Страница 16: ...re Front panel No Component 1 DVD ROM or Combo drive 2 Volume control 3 Headphone Earphone port 4 DVD ROM or Combo drive activity indicator 5 Stop Eject button 6 FDD Floppy disk drive 7 FDD activity indicator 8 FDD eject button 9 Security keylock ...

Страница 17: ...indicator 2 12 Power button 13 USB 2 0 ports 14 5 25 inch drive bays 1 and 2 For more information about the status of the LED indicators see Front panel LED indicators table LED Color Status Description Power Green On Power on Blinking System in ACPI sleep mode HDD Green Blinking HDD activity Off No HDD activity No Component ...

Страница 18: ... 2 keyboard port 3 PS 2 mouse port 4 Serial port 5 VGA monitor port 6 Gigabit LAN 1 and 2 ports 10 100 1000 Mbps 1 1 and 2 For more information about the status of the LED indicators on the LAN ports see LAN LED indicators table 7 USB ports 8 Expansion slots 9 Rear system fan ...

Страница 19: ...ts the LED states on the LAN ports LED Color LED State Condition Left Green LAN 1 Yellow LAN 2 Off LAN link is not established On LAN link is established Blinking Receive or transmit activity is detected Right N A Off 10 Mbps data rate is selected Yellow On 100 Mbps data rate is selected Green On 1000 Mbps data rate is selected ...

Страница 20: ...1 System tour 10 Internal components No Component 1 Power supply unit 2 CPU and HSFD heat sink fan duct assembly 3 Mainboard 4 PCI slot 5 HDD bays 6 5 25 inch device bays ...

Страница 21: ...inboard becomes accessible once you open the system It should look like the figure shown below No Description 1 System fan connector 2 4V power supply connector 3 CPU fan connector 4 DIMM 1B to 2B sockets 5 DIMM 1A to 2A sockets ...

Страница 22: ...ctor 14 SATA port 0 and 1 connectors 15 External USB connector 16 Clear CMOS jumper 17 Chassis intrusion connector 18 PCI slots 32 bit 33 MHz 3 3 V 19 PCI Express x4 slot with x1 throughput 20 PCI Express x8 slot with x4 throughput 21 PCI Express x8 slot 22 USB ports 23 Gigabit LAN 1 port RJ 45 Gigabit LAN 2 port RJ 45 24 VGA monitor port 25 Serial A port 26 PS 2 keyboard and mouse port No Descrip...

Страница 23: ...sts each jumper option Pin no Pin function Description 1 2 1 1 If the jumper block is removed the system will attempt to recover the BIOS by loading the BIOS code into the flash device from a disk This is typically used when the BIOS becomes corrupted Normal boot default Allows normal system operation 2 3 Config Maintenance Maintenance mode overrides incorrect BIOS settings ...

Страница 24: ...o perform clearing of NVRAM and system BIOS recovery options The table below lists each jumper option Pin no Pin function Description 1 2 Normal boot default Allows normal system operation 2 3 Clear CMOS NVRAM Clear of NVRAM following POST CMOS settings will be cleared in on the next reset ...

Страница 25: ...2 System setup ...

Страница 26: ...This chapter gives you instructions on how to set up the system Procedures on how to connect peripherals are also explained ...

Страница 27: ...dust free Stable surface free from vibration Well ventilated and away from sources of heat Secluded from electromagnetic fields produced by electrical devices such as air conditioners radio and TV transmitters etc Checking the package contents Check the following items from the package Acer Altos G320 system Acer Altos G320 accessory box System keys If any of the above items are damaged or missing...

Страница 28: ... peripherals Refer to the illustration below for specific connection instructions on the peripherals you want to connect to the system Note Consult the operating system manual for information on how to configure the network setup ...

Страница 29: ... series of POST power on self test messages appears The POST messages indicate if the system is running well or not Note If the system does not turn on or boot after pressing the power button go to the next section for the possible causes of the boot failure Aside from the POST messages you can determine if the system is in good condition by checking if the following occurred Power indicator on th...

Страница 30: ...the power source and to the power cable socket No power comes from the grounded power outlet Have an electrician check your power outlet Loose or improperly connected internal power cables Check the internal cable connections If you are not confident to perform this step ask a qualified technician to assist you Warning Make sure all power cords are disconnected from the electrical outlet before pe...

Страница 31: ...rt button point to Shut Down select Shut down from the drop down window then click on OK You can then turn off all peripherals connected to your server If you cannot shut down the server press and hold the power button for at least four seconds to force quit all applications and shut down Quickly pressing the button may put the server in a Suspend mode only ...

Страница 32: ...2 System setup 22 ...

Страница 33: ...3 System upgrade ...

Страница 34: ...This chapter discusses the precautionary measures and installation procedures you need to know when upgrading the system ...

Страница 35: ...l part of the server before handling components If a wrist strap is not available maintain contact with the server throughout any procedure requiring ESD protection Pre installation instructions Perform the steps below before you open the server or before your remove or replace any component 1 Turn off the system and all the peripherals connected to it 2 Unplug all cables from the power outlets 3 ...

Страница 36: ...nless you are a qualified service technician Post installation instructions Perform the steps below after installing a server component 1 See to it that all components are installed according to the described step by step instructions 2 Reinstall any expansion board s or peripheral s that you have previously removed 3 Reinstall the chassis panels 4 Connect the necessary cables 5 Turn on the system...

Страница 37: ...vable to allow access to the system s internal components Refer to the following sections for instructions Removing the left side panel 1 Observe the ESD precautions and pre installation instructions described on page 25 2 Remove the left side panel 1 Loosen the two thumbscrews located on the rear edge of the left side panel 1 2 Move the left side panel release slider all the way to the down to un...

Страница 38: ...ccess Insert the key into the lock and turn it counterclockwise until it points to the unlock icon Removing the front bezel 1 Remove the left side panel See page 27 2 With your finger slightly bend the plastic retention tabs to release the latches 1 3 Gently pull the bezel away from the front panel then detach it from the chassis 2 ...

Страница 39: ...allow you to install additional drives such as another DVD drive or a tape drive To remove a 5 25 inch storage device 1 Observe the ESD precautions and pre installation procedures described on page 25 2 Disconnect the IDE power 1 and data 2 cables from the old drive 3 Push the lever in the direction of the unlock icon 3 then pull the drive out of the chassis 4 4 Observe the post installation instr...

Страница 40: ...alling a device on an empty 5 25 inch drive bay you must remove the bay cover first If not then go to step 3 To remove the bay cover Remove the two screws that secure the cover to the empty bay then detach the cover 3 Push the lever in the direction of the unlock icon 1 4 Install a new 5 25 inch drive into the bay 2 then push the lever in the direction of the lock icon 3 5 Connect the IDE data 4 a...

Страница 41: ...l HDDs such as another SATA or SCSI HDD To remove a hard disk 1 Observe the ESD precautions and pre installation procedures described on page 25 2 Disconnect the power 1 and data 2 cables from the old drive 3 Push the lever in the direction of the unlock icon 3 then pull the drive out of the chassis 4 4 Observe the post installation instructions described on page 26 ...

Страница 42: ...lever in the direction of the unlock icon 1 3 Insert the drive into an empty HDD bay 2 4 Make sure that the drive is properly inserted before closing the lever then push the lever in the direction of the lock icon 3 5 Connect the data 4 and power 5 cables to the new drive 6 Observe the post installation instructions described on page 26 ...

Страница 43: ... data 1 Observe the ESD precautions and pre installation instructions described on page 25 Warning The heat sink becomes very hot when the system is on NEVER touch the heat sink with any metal or with your hands 2 Disconnect the CPU fan cable from its mainboard connector Refer to Mainboard layout on page 11 for the location of the CPU fan connector 3 Loosen the four screws that hold the HSFD assem...

Страница 44: ... open upright position 1 2 Lift the load plate 2 3 Pull out the CPU from the socket 3 Installing the CPU The mainboard has a 775 pin processor socket that support Intel Pentium D Pentium 4 or Celeron D processors 1 Observe the ESD precautions and pre installation instructions described on page 25 2 Locate the CPU socket on the mainboard 3 Push the CPU socket retainer lever down and away from the s...

Страница 45: ...ocket 6 Remove the CPU from its protective packaging 7 Align the CPU with the socket making sure that pin 1 indicated by the notched corner of the CPU connects to hole 1 of the socket on the bottom right corner then insert the CPU into the socket 1 8 Close the load plate 2 then press the retainer lever down to lock the load plate in place 3 Installing the HSFD assembly 1 Apply thermal grease Apply...

Страница 46: ...wdriver tighten the heatsink s four screws to secure it to the mainboard 2 3 Connect the CPU fan cable to its mainboard connector Refer to Mainboard layout on page 11 for the location of the CPU fan connector 3 Observe the post installation instructions described on page 26 ...

Страница 47: ...iming parameters etc DIMMs on channel A DIMM 1A and 2A are paired with DIMMs on channel B DIMM 1B and 2B to enable 2 way interleaving When only two DIMMs are being used the population order must be DIMM 1A and DIMM 1B to ensure dual channel operating mode Refer to the suggested DDR population table below Note Refer to Mainboard layout on page 11 for the location of the DIMM sockets for each proces...

Страница 48: ...the supported memory installation based on the memory interleave configuration Bank 1 Bank 2 Memory Interleave DIMM 1A DIMM 2A DIMM 1B DIMM 2B 512 MB 1 way 1 GB 1 way 2 GB 1 way 512 MB 512 MB 2 way 1 GB 1 GB 2 way 2 GB 2 GB 2 way 512 MB 512 MB 512 MB 512 MB 2 way 1 GB 1 GB 1 GB 1 GB 2 way 2 GB 2 GB 2 GB 2 GB 2 way ...

Страница 49: ...on page 25 2 Locate the DIMM sockets on the mainboard 3 Press the holding clips on both sides of the socket outward to release the DIMM 1 4 Gently pull the DIMM upward to remove it from the socket 2 Installing a DIMM 1 Observe the ESD precautions and pre installation instructions described on page 25 2 Locate the DIMM sockets on the mainboard Note For dual channel interleave operation a minimum of...

Страница 50: ...llation If you insert a DIMM but it does not fit easily into the socket you may have inserted it incorrectly Reverse the orientation of the DIMM and insert it again 6 Observe the post installation instructions described on page 26 To reconfigure the system memory The system automatically detects the amount of memory installed Run the BIOS setup to view the new value for total system memory and mak...

Страница 51: ... dealer for qualified PCI Express card vendors To install an expansion card 1 Observe the ESD precautions and pre installation instructions described on page 25 2 Locate an empty expansion slot on the mainboard 3 Pull the tool less card bracket lock release latch slightly upward 1 then pull it away from the chassis 2 4 Pull out the slot cover 3 Store it for reassembly later 5 Remove the expansion ...

Страница 52: ...the bracket lock 6 10 Observe the post installation instructions described on page 26 Note When you turn on the system the BIOS setup automatically detects and assigns resources to the new device applicable only to plug and play expansion cards ...

Страница 53: ...4 BIOS setup ...

Страница 54: ...This chapter gives information about the system BIOS and discusses how to configure the system by changing the settings of the BIOS parameters ...

Страница 55: ...etup messages the battery may be bad In this case the system cannot retain configuration values in CMOS Ask a qualified technician for assistance When redefining the communication ports to prevent any conflicts When making changes to the Power Management configuration When changing the password or making other changes to the security setup BIOS setup loads the configuration values in a battery bac...

Страница 56: ...y default system values These values may not be the same as those in the system Note the following reminders when moving around the setup screen Use the Left and Right arrow keys to move to the next page or to return to the previous screen Use the Up and Down arrow keys to select an item Use the and keys to select an option Note You can configure a parameter that is enclosed in square brackets Gra...

Страница 57: ...se the BIOS setup Press Esc to close the BIOS setup In the descriptive table following each of the screen illustrations settings in boldface are the default and suggested parameter settings Note The BIOS screens shown in the following pages may vary depending on the system configuration ...

Страница 58: ...tem s date and time settings The real time clock keeps the system date and time After setting the date and time you do not need to enter them every time you turn on the system As long as the internal battery remains good and connected the clock continues to keep the date and time accurately even when the power is off Parameter Description Option BIOS Version Version of the BIOS setup utility Proce...

Страница 59: ...bus speed System Memory Speed Indicates the system memory speed L2 cache RAM Total amount of second level cache memory that comes with the CPU Total Memory Indicates the total amount of onboard memory Memory Mode Indicates the memory mode Memory Channel A B slot 0 or 1 Indicates the total amount of memory on DIMM 1A 1B 2A or 2B slots Additional System Information Displays basic information about t...

Страница 60: ...4 BIOS setup 50 System Time Sets the time following the hour minute second format Valid values for hour minute and second are Hour 00 to 23 Minute 00 to 59 Second 00 to 59 Parameter Description Option ...

Страница 61: ...that define how the system behaves on startup Warning Be cautious in setting parameter values in the Advanced menu as any incorrect value may cause the system to malfunction Press Enter to enter the submenu screen of the parameters shown in the screen below ...

Страница 62: ...ock function upon booting On Off CPU Fan Control Enables or disables the CPU fan control function Enable Disable System Fan Control Enables or disables the system fan control function Enable Disable Lowest Fan Speed When set to Slow the fan will continue to run at a slow speed when system temperature is low When set to Off the fan will turn off when system temperature is low Slow Off ...

Страница 63: ...ld be enabled in order to boot legacy operating systems that cannot support CPUs with extended CPUID functions Disable Enable Display Setup Prompt When this parameter is enabled you will be prompted to press F2 to run BIOS during boot up On Off Parameter Description Option Serial Port Enables or disables the onboard serial port Enable Disable Parameter Description Option ...

Страница 64: ...ngs related to the hard disk s PCI Express On board LAN Enables or disables the PCI Express Gigabit Ethernet controller Enable Disable PCI On board LAN Enables or disables the onboard LAN device Enable Disable Parameter Description Option Use Automatic Mode N A Enable Disable Parameter Description Option ...

Страница 65: ...Monitoring Analysis and Reporting Technology function Enable Disable SATA Port 0 1 2 and 3 Displays the SATA HDD connected on the SATA port Primary Master Specifies the current configuration of the IDE device connected to the master port of the primary IDE channel Primary Slave Specifies the current configuration of the the IDE device connected to the slave port of the primary IDE channel Hard Dis...

Страница 66: ... floppy drive installed in the server Parameter Description Option Diskette Controller Enables or disables the floppy controller Automatic Enable Disable Diskette Write Protect Enables or disables the floppy disk drive FDD write protection Disable Enable Floppy Type FDD type 1 44 MB 2 88 MB ...

Страница 67: ...events that occur in the system e g system temperature changes fan stops etc Parameter Description Option View Event Log Opens the system Event log file for viewing This submenu displays the time and type of event and system event log file Clear Event Logs Discards all events in the Event log Disable Enable Event Logging Enables or disables the event logging function of the system Enable Disable ...

Страница 68: ... or disables the ECC Error Correcting Code event logging function of the system Enable Disable Mark Event as Read Press Enter to mark all events in the Event log as read Parameter Description Option Primary Video Adaptor Select a parameter for the active video adapter when the system boots Auto Ext PCIE Graphics PEG Ext PCI Graphics Parameter Description Option ...

Страница 69: ... Hardware Monitoring The Hardware Monitoring submenu displays the current speed status of the system fans temperature level of a specified component and voltage levels and status of the monitored voltage ...

Страница 70: ...specify settings that are related to the onboard controllers Parameter Description Option Memory Configuration Offers memory correction and memory timing adjustments It also provides information about the DIMMs installed in DIMM slots 1A 1B 2A and 2B PCI Express Configuration Specify settings that are related to the onboard controllers ...

Страница 71: ...61 PCI Latency Timer Set the latency timer for the PCI bus 32 64 96 128 160 192 224 248 Parameter Description Option ...

Страница 72: ...nfiguration The USB Configuration submenu lets you specify settings for USB devices Parameter Description Option USB 2 0 Enables the USB 2 0 controller When set to Disable other USB options will be grayed out Enable Disable ...

Страница 73: ...ss to the BIOS setup utility Not Installed Installed User Password Secures the system against unauthorized use Once you set this password you have to type it whenever you boot the system User password is available only when a Supervisor password is set Not Installed Installed Set Supervisor Password Press Enter to change the Administrator password Set User Password Press Enter to change the User p...

Страница 74: ...ssword parameter to Installed Removing the User password 1 Use the up down keys to highlight the Clear User Password parameter then press Enter 2 Enter the current password then press Enter 3 Press Enter twice without entering anything in the new and confirm password fields After doing this the system automatically sets the User password parameter to Not Installed Expansion Card Text N A Disable E...

Страница 75: ...he power state to resume to after a system shutdown that is due to an interruption in AC power When set to Stay off the system remains off after power shutdown When set to Last state the system will return to active power state prior to shutdown When set to Power on the system will be turned on from a power failure Stay off Last state Power on ...

Страница 76: ...en set to Power on the system will resume from an S5 state when a PME Power Management Event is asserted When set to Stay off the system will not resume from an S5 state when a PME is asserted Stay off Power on Parameter Description Option ...

Страница 77: ...t Menu Type N A Normal Advance Boot Device Priority Specify the boot search sequence during the POST process Varies Hard Drive Order Specify the devices that will be considered as the primary and secondary hard drives CD ROM Drive Order Displays the type of ATAPI CD ROM installed in the system Removable Drive Order Displays the type of removable devices installed in the system ...

Страница 78: ...boot from a removable device installed in the system Enable Disable Boot to Network Enables or disables the system to invoke the boot ROM of the onboard network chip Enable Disable USB Boot Enables or disables the system to boot from a USB device Enable Disable ZIP Emulation Type Sets the emulation type for USB mass storage devices Floppy Hard Disk Parameter Description Option ...

Страница 79: ...m setup without saving any changes The Esc key can also be used for this operation Load Optimal Defaults Loads the default settings for all BIOS setup parameters Setup Defaults are quite demanding in terms of resources consumption If you are using low speed memory chips or other kinds of low performance components and you choose to load these settings the system might not function properly The F9 ...

Страница 80: ...etup 70 Save Custom Defaults Saves the custom settings for all BIOS setup parameters Discard Changes Discards changes made in the BIOS setup The F7 key can also be used for this operation Parameter Description ...

Страница 81: ...5 Troubleshooting ...

Страница 82: ...This chapter provides possible solutions for specific problems If you cannot correct the problem contact your local Acer representative or authorized dealer for assistance ...

Страница 83: ...oting attempt first to perform reset the system using one of the methods below Problems following initial system installation Problems that occur at initial system startup are usually caused by an incorrect installation or configuration Hardware failure is a less frequent cause If the problem you are experiencing is with a specific software application see There is problem with the application sof...

Страница 84: ...ng the same interrupt Are all peripheral devices installed correctly If the system has a hard disk drive is it properly formatted or configured Are all device drivers properly installed Are the configuration settings made in BIOS setup correct Is the operating system properly loaded Refer to the operating system documentation Did you press the system power button on the front panel to turn the ser...

Страница 85: ...ay monitor 4 If the operating system normally loads from the hard disk drive make sure there is no diskette in drive A and no disc in the DVD CD drive 5 If the power indicator does light attempt to boot from a floppy diskette or from a disc 6 Turn on the system If the power indicator does not light see Power indicator does not light on page 76 Verifying proper operation of key system lights As POS...

Страница 86: ...en each addition Make sure the memory modules comply with the system requirements Make sure the memory modules have been populated according to the system requirements Remove the memory modules and reseat them Make sure the CPU comply with the system requirements Make sure the CPU is populated according to the system requirements Remove and reseat the CPU Make sure the chassis standoffs are instal...

Страница 87: ...ave settings If using SCSI drives make sure that each SCSI ID number is unique on the SCSI bus See your drive documentation for details on setting the SCSI ID for your drives If using a RAID configuration with SATA or SCSI drives make sure the RAID card is installed correctly HDD activity indicator does not light If you have installed one or more hard drives in the system do the following Make sur...

Страница 88: ...Make sure the disc is unscratched Make sure all cables are connected to the DVD CD drive Hard drives are not recognized Make sure the drive is not disabled in the BIOS setup Make sure the drive is connected correctly and the power cable is plugged to the power supply Make sure the drive is compatible Make sure that you have not exceeded the power budget for the server If using SCSI drives verify t...

Страница 89: ...e memory modules comply with the system requirements Make sure the memory modules have been populated according to the system requirements External device connected to a USB connector does not work Do the following Reduce the number of external devices connected to a USB hub Refer to the documentation that came with the device Cannot connect to a server Make sure the network cable is securely atta...

Страница 90: ...he correct frame type in the NET CFG file The controller stopped working when an add in adapter was installed Make sure the cable is connected to the port from the onboard network controller Make sure the BIOS is current Make sure the other adapter supports shared interrupts and your OS supports shared interrupts Try reseating the add in adapter The add in adapter stopped working without apparent ...

Страница 91: ...n on the front panel If you install a PCI card with the AC power cord plugged in a signal may be sent to command the system to boot Before installing a PCI card you should always Power off the server Unplug the AC power cord s from the server There is problem with the application software Do the following Verify that the software is properly configured for the system Refer to the software installa...

Страница 92: ...dules comply with the system requirements Make sure the memory modules have been populated according to the system requirements Remove the memory modules and reseat them Make sure the CPU comply with the system requirements Make sure the CPU is populated according to the system requirements If you are using an add in video controller board do the following 1 Verify that the video works using the o...

Страница 93: ...ollowing Is the power indicator lit If not see Power indicator does not light on page 76 Are any other front panel LEDs lit Have any of the fan motors stopped Use the server management subsystem to check the fan status Have your fans speeded up in response to an overheating situation Have your fans speeded up in response to a fan that has failed Is the fan s power connector properly connected to t...

Страница 94: ...oubleshooting BIOS POST error beep codes The following table lists the possible beep codes thay may occur while using the system and is followed by solutions to the situation Number of beeps Description 1 2 or 3 Memory error 4 7 or 9 11 Fatal error indicating a possible serious system problem 8 Video error Number of beeps Troubleshooting action 1 2 or 3 Make sure the memory modules are properly se...

Страница 95: ... If beep codes are not generated when all add in cards are absent one of the add in cards is causing the malfunction Insert the cards back into the system booting the system between each card addition until the beeps occur again to reveal the malfunctioning card 8 Make sure the video adapter is properly seated on the expansion slot If the video adapter is an integrated part of the mainboard the bo...

Страница 96: ...5 Troubleshooting 86 ...

Страница 97: ...Appendix A System management utility ...

Страница 98: ...This appendix shows you how to install the ASM software package and gives information about the software program and utilities bundled with your server ...

Страница 99: ... utility allows you to spot errors or potential trouble spots in the network servers through a single management station For details go to page 90 RAID configuration utility The system may be bundled with a utility for changing the RAID configuration of your SATA or SCSI hard disk For details go to page 93 ...

Страница 100: ...dows based monitoring station that communicates with the ASM Agents and can be installed on any agent s workstation on the network System requirements ASM requires TCP IP connectivity between the ASM Agent and the ASM Console ASM Agent Intel Pentium 4 800 MHz Intel Xeon 800 MHz AMD Opteron 1000 MHz or higher processor 512 MB of RAM SATA SCSI hard drive with at least 100 MB free hard disk space Mic...

Страница 101: ...tions to complete the installation For detailed instructions on installing ASM Agent refer to the ASM User s manual To launch the program on the Windows taskbar click on the Start button point to Programs select Acer Server Management Suite then click ASM Agent Installing ASM Console Follow the steps below 1 Log in to the target Windows based PC using the Administrator account 2 Insert the EasyBUI...

Страница 102: ...Appendix A System management utility 92 To launch the program on the Windows taskbar click on the Start button point to Programs select Acer Server Management Suite then click ASM Console ...

Страница 103: ...dependent of the OS With the configuration utility you can Select a configuration method for physical arrays and logical drives Initialize logical drives Rebuild failed drives Check data consistency For detailed information on how to use this utility refer to Appendix B SATA RAID configuration on page 95 SCSI RAID configuration utility The SCSI RAID configuration utility allows you to change the d...

Страница 104: ...Appendix A System management utility 94 ...

Страница 105: ...Appendix B SATA RAID configuration ...

Страница 106: ...This appendix provides a description of the features of the embedded server technology for ICH7R controller and explains how to use the utility for configuring and managing RAID systems ...

Страница 107: ...isk Drive Specification Support for RAID levels 0 1 and 10 Special handling of error log and rebuilding ROM option size of 64 KB Automatic resume of rebuilding and check consistency Support for BBS BIOS Boot Specification If available in system BIOS this allows the user to select the adaptor from which to boot Specification v1 01 January 11 1996 Co existence with SCSI and CD devices 48 bit LBA sup...

Страница 108: ...ogging in the operating system event log and on disks Support for online mirror rebuilding Support for check consistency for mirrored disks Bootable RAID 0 1 and 10 Customized messages specific for OEM original equipment manufacturer Soft bad block management Manageability Disk console The features you can use to manage the logical and physical disks in the system include Configuration information...

Страница 109: ...ble stripe size options from 8 to 128 KB Configuring arrays Configure the physical disk drives in arrays An array can consist of one to four physical disk drives depending on the RAID level A RAID 0 array can consist of one to four physical drives while a RAID 1 array consists of two A RAID 10 array consists of four drives Configuration strategies You have two choices when creating a RAID array Ma...

Страница 110: ...ur Level Description and use Pros Cons No of Drives Fault Tolerant 0 Data divided in blocks and distributed sequentially purestriping Note Use for non critical data that requires high performance High data throughput for large files No fault tolerance Data is lost if a drive fails One to four No 1 Data duplicated on another disk mirroring Note Use for read intensive fault tolerant systems 100 perc...

Страница 111: ...egree of fault tolerance and moderate to medium capacity Provides both high data transfer rates and complete data redundancy More disk space required Reduces usable disk space to the size of the smallest drive Reduced performance during rebuilds Four Yes Level Description and use Pros Cons No of Drives Fault Tolerant ...

Страница 112: ...ld failed drives Check data consistency Using the RAID configuration utility Starting RAID CU 1 Before attempting to use the RAID configuration utility make sure you set the Configure SATA as parameter in the BIOS setup to RAID To set the SATA channels as RAID do the following 1 During bootup press F2 to enter the BIOS setup screen 2 Select the Advanced menu then press Enter 3 In the Advanced menu...

Страница 113: ...Mode is not set to Enhanced mode 5 Save settings and exit the BIOS setup utility The system reboots automatically 2 During bootup press Ctrl E to run the RAID configuration utility Hold down the Ctrl key while you press E The Management menu appears Exiting RAID CU Press Esc when in the utility s Management menu to exit the utility ...

Страница 114: ...olicy in the physical drives but not the logical drives Logical drive parameters For the logical drive you can change the RAID level and stripe size The table below contains descriptions of the logical drive parameters Parameter Description RAID level The number of physical drives in a specific array determines the RAID levels that can be implemented with the array RAID 0 requires one or two physi...

Страница 115: ... Performing quick configuration The quick installation steps for configuring arrays and logical drives 1 Boot the system 2 Press Ctrl E to enter the CU screen 3 Select a configuration method 4 Create arrays using the available physical drives 5 Define the logical drive s using the space in the arrays 6 Initialize the new logical drive s Refer to Performing detailed configuration section for detail...

Страница 116: ...n configured the CU does not change their configuration To create arrays using Easy configuration 1 In the Management menu select Configure Easy Configuration then press Enter The Configuration menu appears 2 Use the arrow keys to select a specific drive then press the spacebar to associate the selected drive with the current array In the menu the selected drive s indicator will change from READY ...

Страница 117: ...ion associate logical drives with partial and or multiple physical arrays New Configuration deletes the existing configuration and replaces it with the configuration that you specify View Add Configuration lets you display or modify an existing configuration Caution The New Configuration option erases the existing configuration data when you save the new array configuration If you do not want to d...

Страница 118: ...s Enter A list of the available RAID levels for the current logical drive appears 6 Select a RAID level then press Enter 7 Set the logical drive size by selecting Size then press Enter By default the logical drive size associates the available space in the array s with the current logical drive 8 Set the stripe size 9 After defining the current logical drive select Accept then press Enter 10 Save ...

Страница 119: ...til it is complete 5 After the initialization is completed press Esc to return to the previous menu When you press Esc while initialization is in progress the following options appear Stop The CU stores the percentage of the initialization already completed When you restart initialization it continues from the last percentage completed rather than from zero percent Continue Initialization continue...

Страница 120: ...ion 110 5 After the initialization is completed press Esc to return to the previous menu When you press Esc while initialization is in progress the options Stop Continue and Abort appears See previous section for detailed explanation ...

Страница 121: ...build 3 Press F10 then select Yes at the confirmation prompt The selected drives indicators will change to REBLD 4 After the rebuild is completed press Esc to return to the Management menu To rebuild an individual drive 1 In the Management menu select Objects then Physical Drive 2 Use the arrow keys to select a specific drive then press Enter 3 Select the Rebuild option from the menu then respond ...

Страница 122: ...ce bar to select a logical drive Note A consistency check can only be perfomed in logical drives that supports RAID level 1 If you select a RAID 0 logical drive a check consistency cannot be performed message appears To de select a logical drive press the space bar again 3 Press F10 4 Select Yes to start consistency check then press Enter 5 After the consistency check is completed press Esc to ret...

Страница 123: ...ake sure some interrupts are assigned for PCI Make sure that you have properly selected the Boot Device Priority in the BIOS setup See Boot on page 67 for more information An error occurs while reading the configuration data on a drive The drive has failed and needs to be replaced There is no existing RAID configuration on any of the drives connected to the system and the message Intel Embedded Se...

Страница 124: ...t of a mirrored RAID 1 array Run the RAID configuration utility to configure the new drive Mark the drive as one of the following Failed If the AutoRebuild option is disabled in the CU Rebuilding If the AutoRebuild option is enabled in the CU A new drive with no configuration is installed into the bay which is already part or not part is by itself of a striped RAID 0 array Run the RAID configurati...

Страница 125: ...Appendix C SCSI RAID configuration ...

Страница 126: ...This appendix explains how to use the SCSI RAID configuration utility for creating a RAID volume in SCSI drives ...

Страница 127: ...lect 53C1020 53C1030 then press Enter 5 Select Restore Defaults then press Enter 6 Press Esc then select Save changes then exit this menu Creating a RAID 1 volume with a hot spare disk 1 In the LSI Logic MPT SCSI setup screen select 53C1020 53C1030 then press Enter 2 Select RAID Properties then press Enter 3 In the Array Disk field press the spacebar If you change the settings in the Array Disk fi...

Страница 128: ...ow 1 Press Esc then select Exit the Configuration Utility The Global properties saved Hit any key to reboot message appears 2 Press any key to reboot the server RAID volume initialization After you create the RAID volume and saved the changes the disk controller will automatically initialize the RAID volume LSI Logic 53C1030 supports background initialization there s no need to wait for the initia...

Страница 129: ...ndow displays the devices connected to the current controller 4 Use the arrow keys to select a specific drive then press the spacebar to associate the selected drive with the current array In the menu the selected drive s indicator will change from READY to ONLINE A array number drive number For example ONLINE A1 2 means disk drive 2 in array 1 5 Add two drives to the current array then press Ente...

Страница 130: ...2 Select Initialize All logical drives will appear under Logical Drives 3 Using the spacebar select the drive that you want to initialize The selected drive becomes yellow 4 Press F10 then select YES to start initialization 5 When initialization is complete press any key to continue 6 Press Esc to return to the Management menu 7 To exit the utility and reboot the server follow the steps below a In...

Страница 131: ...106 embedded server RAID technology 97 features 97 BIOS 97 driver 98 manageability disk console 98 expansion card 41 installing 41 F front panel 6 LED indicators 7 H hard disk 31 installing 31 removing 31 HSFD assembly 33 installing 35 removing 33 I initialize drive 109 internal components 10 J jumper settings 13 clear CMOS 14 maintenance mode 13 L logical drive size 108 M mainboard 11 MegaRAID co...

Страница 132: ...storage 4 memory subsystem 3 networking 4 OS 5 PCI I O 4 power supply 5 processor 3 SATA controller 4 SCSI controller 4 storage device 29 install 30 remove 29 stripe size 104 system management utility 90 Acer Server Manager ASM 90 RAID configuration utility 93 SATA 93 SCSI 93 system memory 40 reconfiguring 40 system upgrade 23 ESD precautions 25 installation precautions 25 post installation instru...

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