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8
Technical Information
Non-Warranty Service Policy
Roche Non-Warranty Service Policy applies to meters where the above warranty has not become effective, has become
inapplicable, or has expired. Roche will replace, at its option, meters returned to it for a service charge (not to exceed $35).
Replacement will be with the same or similar product. Replacement meters will be warranted for a period of 90 days from
shipment under a limited warranty providing for replacement of parts and labor at no charge.
Warranty and Service Instructions
All requests for return of ACCU-CHEK Nano meters under the above warranty or service policy must be made to the ACCU-CHEK
Customer Care Service Center. You will be mailed a return authorization label, which must be affixed to your carton for shipping
the system to Roche. Cartons received without this label will be returned to you at your expense.
Customers experiencing difficulties should review the troubleshooting information in Chapter 7 of this booklet. Further inquiries
should be directed to the ACCU-CHEK Customer Care Service Center.
Be sure to fill out and mail the Warranty Card that comes with the ACCU-CHEK Nano SmartView system.
Limited License
WArNINg
CAUTION – A RESTRICTED LICENSE LIMITS USE OF THE ACCU-CHEK NANO SMARTVIEW SYSTEM – READ CAREFULLY THE
LIMITATIONS RECITED BELOW.
The ACCU-CHEK Nano SmartView system (meter and test strips) and its use are protected by U.S. Patent Nos. 6,645,368
(expires 22-December-2017); 5,352,351 (expires 8-June-2013); 7,276,146 (expires 4-October-2022); 7,276,147 (expires
4-October-2022); 7,407,811 (expires 9-May-2020); 7,452,457 (expires 2-May-2026); 7,488,601 (expires 1-February-2026);
7,494,816 (expires 29-December-2019); 7,569,126 (expires 28-December-2026); and 7,604,721 (expires 12-August-2026). A
license to use the ACCU-CHEK Nano SmartView system is required until the last-to-expire patent listed above and is only
granted when the ACCU-CHEK Nano meter is used with the ACCU-CHEK SmartView test strips.
ACCU-CHEK SmartView test strips are specifically manufactured for operation with the ACCU-CHEK Nano meter. Use of other
test strips supplied by another manufacturer may prevent or impair the proper function of the ACCU-CHEK Nano SmartView
system.
Using the ACCU-CHEK Nano SmartView system indicates your acceptance of the restricted license to use the ACCU-CHEK Nano
meter only with ACCU-CHEK SmartView test strips. Further, if you have purchased an ACCU-CHEK Nano SmartView blood
glucose monitoring kit or an ACCU-CHEK Nano meter that includes this restricted license, then this restricted license applies
regardless of any additional offers found in ACCU-CHEK SmartView test strip packages. If you do not agree to the terms and
conditions of the restricted license, you may return, at the place of purchase, the unused ACCU-CHEK Nano SmartView system
for a full refund. If you have any questions, contact the ACCU-CHEK Customer Care Services Center at 1-800-858-8072.
Except where prohibited by statute, all warranties covering the ACCU-CHEK Nano SmartView system are voided by use of the
ACCU-CHEK Nano meter with any test strips other than ACCU-CHEK SmartView test strips.
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