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8.2 Troubleshooting the ACCU‑CHEK Aviva Expert Meter
Display Shows Possible Cause(s)
Possible Solution(s)
The display is
blank or the meter
will not turn on.
j
Batteries are dead.
j
Install new batteries. See chapter 7, “care and
Maintenance.”
j
Display is damaged.
j
contact Accu-chek customer care Service center
at 1-800-688-4578.
j
Meter is defective.
j
contact Accu-chek customer care Service center
at 1-800-688-4578.
j
extreme temperature – the
temperature is outside the
meter operating range.
j
Move the meter to an area with proper temperature.
Wait five minutes before turning on the meter. Do
not artificially heat or cool the meter.
Above hyper
Warning Limit
j
Your test result is above the
hyper warning limit set in the
meter.
j
Treat your high blood sugar as recommended by
your healthcare professional.
j
Consider checking bG, ketones, and insulin.
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