Troubleshooting
Battery Troubleshooting
There is a slight risk of explosion if you replace the batteries with an incorrect type
.
Call the PRC Service Department before replacing the batteries: (800) 262-1990. Outside the
United States, call your local distributor.
Use only the battery charger that came with your device
. Other chargers may damage
the batteries in your device.
If the batteries die
You will hear the low battery warning when the batteries are getting low; you will hear a more
urgent sound when the batteries are critically low.
If NuVoice is running, you will also see the yellow NuVoice warning boxes instructing you to
plug in your battery charger.
If NuVoice is not running, you will see the Windows “low battery” and “shutting down”
warnings.
Plug in your battery charger to continue using your device. If you do not plug in your battery
charger, NuVoice and/or Windows will shut down and your device will turn off. To restart your
device, plug in your battery charger and press the power button. If the batteries were
completely dead, you may want to let them charge for awhile before you turn your device on.
General Troubleshooting
You Select a Key but Get the Wrong Response
If you are selecting keys on the keyboard but not getting the correct responses, thoroughly
clean the display screen as described in “Cleaning and Disinfecting” on page 29. Then try again.
High-Efficiency Fluorescent Lights and the Use of Infrared
There is often a compatibility problem between many infrared controls and high-efficiency
fluorescent lights.
If you are using your device in a room that has high-efficiency fluorescent lighting, the infrared,
including headpointing, computer access, remote control commands, etc., may not work. Turn
the lights off and the IR will work fine.
Accent 800 Hardware Manual
Page 31