Problem Solving
PROBLEM
POSSIBLE PROBLEM
POSSIBLE SOLUTION
Indicator light
1. What does the
indicator light mean
1. The power indicator light on the main body of the
steam unit illuminates red to show that the unit is plugged
in and the steam dial is turned past the ‘ON’ position. This
means that the water is heating and the unit will stay on.
The light will not change colour.
There is a
‘clicking/bubbling/rat
tle’ noise coming
from the steam mop
when in use
1. This is a normal occurrence due to the construction of
the product and its operational functionality.
There is a peculiar
smell coming from
the unit
1. First time using
product.
1. If this is the first time you are using the cleaner,
continue using the product. The smell may be due to new
parts being heated up for the first time.
2. This is not the first
time the product has
been used.
2. Discontinue use if problem persists and contact
Customer Services using the details on the bottom of this
page.
Parts have
broken/need
replacing
1. An attachment has
broken or been lost.
1. Page 24 of the instruction manual provided details
which attachments can be replaced. Call customer services
or visit the website detailed at the bottom of this page.
2. None of the above
have broken but another
part has.
2. Discontinue use and contact customer services using the
details on the bottom of this page.
I have lost the
instruction manual
provided
1. The instruction manual
has been lost or
misplaced.
1. It is important to have a copy of the instruction manual.
Visit www.productcareuk.com or contact customer
services using the details provided on the bottom of this
page.
We’re here should you need us.
For Customer Services & Spare Parts please call 0845 209 7461
Opening times: Monday - Friday 8am – 6pm & Saturday 9am – 1pm
Or visit us at www.productcareuk.com
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Содержание pro A21SM3001
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