Chapter 8 FAQs
Behavior Reason
Solution
The writing is not within the effective
writing area.
Write within the effective writing
area (A4 size paper or 17 inch
screen).
The battery voltage is too low.
Replace the battery.
The system hardware & software is
not properly connected.
Connect correctly according to this
user manual.
The relevant application is not
installed.
Install the application.
The indicator is not lighting, but the
operation is normal.
Please contact the dealer or ABI
service center
1. The computer
does not display the
writing (the green
indicator is not
lighting)
The signal emitter on digital pen
malfunctions
Please contact the dealer or
Returnstar service centre
There are obstacles between the pen
and receiver.
Make sure that there is no obstacle
between the pen and receiver.
The pen is held too low, so the finger
blocks the signal emitter in the pen
tip.
Hold the pen in right position, so
that the finger won’t block the
signal emitter in the pen tip.
The battery voltage is too low.
Replace the battery.
2. The handwriting
on computer is
messy or
intermittent
The optical mouse is so close to the
digital pen that it affects the
operation.
Move the optical mouse away
from the screen a little bit, or use
non-optical mouse.
The writing is not within the effective
writing area.
Write within the effective writing
area (A4 size paper or 17 inch
screen).
The battery voltage is too low.
Replace the battery.
The
digital
pen
is
not
started.
Select Start > Programs >
Returnstar Notes Genius > Start to
start the digital pen.
The system hardware & software is
not properly connected.
Connect properly according to this
user manual.
The signal receiver or the signal
emitter in digital pen malfunctions
Please contact the dealer or ABI
service centre
The USB cable needs to be altered.
Please contact the dealer or ABI
service centre
3. The mouse does
not move
The USB port on the computer
malfunctions.
Use another USB port.
4. The mouse is The battery voltage is too low.
Replace the battery.