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36
ENGLISH
Message
What It Means
What To Do
The blood glucose level may
be too high to be read by the
system
or
There may be a problem with
the test strip
1. Repeat the test using a new test strip.
2. If the error reappears, contact the prescribing
physician immediately.
Blood was applied to the test
strip too soon
1. Review the testing instructions.
2. Repeat the test using a new test strip.
3. If the error reappears, contact Customer Service.
Calibration error
or
Test strip error
1. Check the date setting on the meter.
2. Check the expiration date on the test strip foil
packet.
3. Repeat the calibration using the calibrator that
came with the test strip you are using.
4. If the error reappears, contact Customer Service.
Test strip may be damaged,
used, or the meter does not
recognize it
1. Check that you are using the correct test strip for
this meter. (See test strip instructions for use to
verify the strip is compatible with this meter.)
2. Repeat the test using a test strip for use with the
meter.
3. If the error reappears, contact Customer Service.