Problems Starting Your Sensor or Receiving Sensor
Readings
Display
What It May Mean
What To Do
New Sensor
Starting Up
Sensor is not ready
to read glucose .
Wait until the 60 minute Sensor
start-up period has completed .
Scan
Timeout
The Reader is not
held close enough
to the Sensor .
Hold the Reader within
4 cm (1 .5 inches) of the Sensor .
Bring the screen of the Reader
close to the Sensor .
Sensor
Ended
The Sensor life has
ended .
Apply and start a new Sensor .
Signal Loss
Alarm
Sensor has not
automatically
communicated with
the Reader in the
last 20 minutes .
Make sure the Reader is within
6 metres (20 ft) of the Sensor .
Try scanning the Sensor to get
a glucose reading . If the Signal
Loss Alarm shows again after
scanning your Sensor, contact
Customer Service .
Problems at the Sensor Application Site
Problem
What It May Mean
What To Do
The Sensor is
not sticking
to your skin .
The site is not free
of dirt, oil, hair, or
sweat .
1 . Remove the Sensor .
2 . Clean the site with a plain
soap and water and consider
shaving .
3 . Follow the instructions in
Applying Your Sensor
and
Starting Your Sensor
sections .
Skin irritation
at the Sensor
application
site .
Seams or other
constrictive clothing
or accessories
causing friction at
the site .
Ensure that nothing rubs
on the site .
You may be sensitive
to the adhesive
material .
If the irritation is where the
adhesive touches skin, contact
your health care professional to
identify the best solution .
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