Troubleshooting
This section lists problems or observations that you may have, the
possible cause(s), and recommended actions . If the Reader experiences
an error, a message will appear on the screen with directions to resolve
the error .
Reader Does Not Power On
Problem
What It May Mean
What To Do
Reader does not
power on after
you press the
Home Button or
insert a test strip .
Reader battery is
too low .
Charge the Reader .
Reader is outside
of its operating
temperature range .
Move the Reader to a
temperature between
10 °C and 45 °C and then
try to power it on .
If the Reader still does not power on after trying these steps, contact
Customer Service .
Disposal
Reader, Sensor, USB Cable, and Power Adapter
:
These devices must not be disposed of via municipal waste collection .
Separate collection for electrical and electronic equipment waste per
Directive 2012/19/EC in the European Union is required . Contact the
manufacturer for details . As Readers and Sensors may have been exposed
to bodily fluids, you may wipe prior to disposing, such as by using a cloth
dampened with a mixture of one part household bleach and nine parts
water .
Note:
Readers and Sensors contain non-removeable batteries and must
not be incinerated . Batteries may explode upon incineration .
Sensor Applicator
:
Please consult your local waste management authority for instructions on
how to dispose Sensor Applicators at a designated sharps collection site .
Ensure the cap is on the Sensor Applicator as it contains a needle .
Sensor Pack
:
Used Sensor Packs may be disposed of via municipal waste collection .
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