Table 3. Troubleshooting charging issues
Problem
Possible Solution
Reposition the charger, aligning the bottom of the charger
with the bottom edge of the generator.
Ensure the charging apparel is centered over the
generator.
Tighten the charging apparel to ensure the charger is
positioned correctly over the generator.
If you can feel the generator close to your skin, try adding
a thin material on your skin over the implant site.
Consider recharging more frequently for less time.
If the temperature continues to be uncomfortable,
contact your physician.
The charger is not charging. Ensure the charging cable is fully inserted and USB
‑
IF
certified. To determine if a cable is USB-IF certified, look
for markings such as the following:
Ensure the power adapter is fully inserted and has one or
more of the following certification markings:
The charger is not making
sounds.
The charger volume may be set too low. Turn the volume
up. See your patient controller user’s guide for
instructions.
The charger volume may be turned off. Turn the volume
on. See your patient controller user’s guide for
instructions.
The charger is too loud.
The charger volume may be set too high. Turn the volume
down. See your patient controller user’s guide for
instructions.
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