ABB Terra 360 CE, Руководство по эксплуатации и установке

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9 Troubleshooting
9.1 Troubleshooting procedure
1. Try to find a solution for the problem with the aid of the information in this
document.
2. If you cannot find a solution for the problem, contact your local representative of
the manufacturer. Refer to section 1.11 .
9.2 Troubleshooting table
Problem Possible cause Possible solution
The touchscreen is black
and it does not light up
when you touch it.
There is a problem with
the AC input power supply.
1. De-energize the EVSE.
Refer to section 7.5 .
2. Energize the EVSE. Re-
fer to section 6.3 .
The touchscreen is white
and it does not show any
message.
The EVSE is in continuous
operation for more than 24
hours.
1. De-energize the EVSE.
Refer to section 7.5 .
2. Energize the EVSE. Re-
fer to section 6.3 .
The touchscreen shows
this message: Unable to
lock the connector.
The EV charge cable is not
connected correctly to the
EV.
Connect the EV charge ca-
ble to the EV correctly.
You are not authorized for
the charge session.
Make sure that you have
authorization to charge
the EV.
The touchscreen shows
this message:
Unable to
unlock the connector from
car.
A dangerous voltage is
present on the EV charge
cable.
1. Wait 5 minutes.
2. Start the charge ses-
sion again. Refer to
section 6.2 .
The touchscreen shows
this message:
Insulation
detection error.
There is an insulation
problem on the EV or the
EVSE.
1. Try another EVSE to
charge the EV.
2. Contact your local rep-
resentative of the man-
ufacturer. Refer to sec-
tion 1.11 .
The touchscreen shows
this message:
The vehicle
misbehaved.
There is a communication
problem between the EV
and the EVSE.
Contact your local repre-
sentative of the manufac-
turer. Refer to section 1.11 .
Troubleshooting
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