Model Venture IP 480i System Guide
19
Troubleshooting
Troubleshooting
Music on hold is not working
Ensure that a music source is plugged into the MOH port and that the
volume is set to 50%. Verify that the source is working by connecting a
headset to the source's output. Check the Venture IP Gateway configuration
menu to ensure that this feature is enabled.
The external page attached to Venture IP Gateway is not working
Check the Venture IP Gateway configuration menu to ensure that this
feature is enabled.
AutoAttendant doesn’t answer incoming calls
Check the Venture IP Gateway configuration menu to ensure that the correct
calling parameters are configured.
There’s a fast busy signal when trying to make external calls
A fast busy indicates that all lines of the Venture IP Gateway are currently in
use. Wait and try your call later.
All the phones in a paging zone are not receiving pages
Ensure that all phones are on-hook and that the Do Not Disturb feature is
disabled.
Groups are defined, but they weren’t added
Ensure the Primary DN is 300 or higher.
There's no dial tone on the phone when plugged into the Bypass port
An analog telephone connected to the Bypass port works only when power
is removed from the Venture IP Gateway. Ensure that power is removed from
Venture IP Gateway. Also ensure that a phone line is connected to LINE 4 of
the Venture IP Gateway.
Voicemail messages don’t forward to email
Ensure that the SMTP IP Address is setup.
Acknowledgements
• This product includes software developed by the OpenSSL Project
for use in the OpenSSL Toolkit (http://www.openssl.org/).
• This product includes cryptographic software written by Eric Young
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