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Appendix I
Glossary
Glossary
Term
Definition
Access Code
A one or two digit number that must be dialed before an
outside call can be made.
Account Code
A billing number for long distance calls that may be
assigned as a part of a user's dialing procedure.
Alphabetic Keypad
A QWERTY keyboard located under the cover at the
bottom of the phone.
Authorization Code
A unique number that may be assigned to a user or a
directory number which, when dialed, permits authorized
usage of system features.
Centergy Reporting
Centergy
®
is a call center management tool that
integrates with the Pointspan system.
Code (Abbreviated Dial)
The single or double-digit number that a user assigns to a
phone number when setting up Abbreviated Dial feature.
This code number is used in place of the complete phone
number.
Extension/Directory Number
A number assigned to an individual telephone set which,
when dialed, allows access to that telephone set; an
internal phone number.
External (call or number)
A call to a number that is outside of the phone system.
Feature Codes
A combination of the star (*) or the pound (#) symbol
plus a single digit of the pad. Each code accesses a
specific system feature.
Example: Feature Code "*3" activates the Call Forward
feature. See
Feature Codes
in Chapter 4.
Or
A Numeric Feature Code (two to four digits) is used to
access features on rotary phones that do not have a * or a
# symbol.
Features
Capabilities of a phone other than placing and receiving
calls. For example, Hold, Transfer, Call Forward, Call
Back Queuing, etc.
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