3 Using UC Server Features
18
Objectworld Unified Communications Server
3.2 Parking Calls and Picking up Parked Calls
You can park an active call, and then have the parked call picked up on another
phone. This feature is useful if you want to change phones during a call.
There are two methods of parking calls. In one method, UC Server selects the next
available park number. Alternatively, you can select your own park number. Having
UC Server select the park number is useful if you are uncertain whether a call is
already parked at a particular number.
If more than one identity (for example, more than one extension number) is assigned
to your phone, then transfer the call rather than putting the active call on hold.
To park a call at the next available park number
1
Put the current call on hold.
2
Dial
*99
.
3
Note the
hold position
that plays over the telephone.
The hold position is used by the person who answers the parked call. UC Server
selects the park number for the caller starting at 1, or the next available higher
number.
4
Press
DIAL
.
The call is removed from the hold position, and put in the system park position.
To park a call at a selected park number
1
Put the current call on hold.
2
Dial
*99
.
NOTE:
Call park/pickup is a feature that must be enabled by your
system administrator for use on your phone.
NOTE:
If a person whose call has been parked then puts the call on
hold, the person retrieving the parked call will hear dead air or silence
until the other party resumes the call.
NOTE:
If your phone has more than one identity assigned to it, then
Transfer
the call instead of putting it on hold.
NOTE:
If your phone has more than one identity assigned to it, then
Transfer
the call instead of putting it on hold.
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