Advanced Operational Features
6-18
41-001160-04 Rev 02, Release 2.5
IP Phone Administrator Guide
When you press the DND, CFWD, or ACD key, only one attempt is made to
enable/disable the “as-feature-event” feature on the server. The message “
Trying
”
displays on the phone’s LCD after pressing the key. If the attempt is successful,
the idle screen displays. If the attempt is unsuccessful, the message “
Failed
”
displays. The user can press the softkey again to re-attempt the feature if required.
The following screen displays on the IP Phone UI for server-side call forwarding:
For server-side ACD, when you press the ACD softkey, the screen that displays is
dependant on the state of the ACD subscription. Possible state for ACD are::
•
Logged Out
- User has the option of logging in.
•
Logged In
- User has the option of logging out or making the phone
unavailable.
•
Unavailable
- User has the option of logging out or making the phone
available.
ACD Screen For 3-Line LCD Displays:
ACD Screen for 8 and 11-Line LCD Phones
Call Forward
Mode: CFA
Done
Next
Log In
ACD
Logged Out
Log Out
ACD
Logged In
Unavail
Log Out
ACD
Unavailable
Avail
Logged Out
ACD
- Log In
Cancel -
Logged In
ACD
- Log Out
- Unavailable
Cancel -
Unavailable
ACD
- Log Out
- Available
Cancel -
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