Page 28 09/2021
User Manual Wallbox home, home plus,
home plus with charging socket and business
7.7. ERROR HANDLING AND MAINTENANCE
7.1. Error Handling (Troubleshooting)
The charging station is automatically protected in the event of the error.
The error information and handling methods are as follows.
Error information
Error
Handling Method
Both the LED
indicator lights and
screen (if any) are
not on
Error light flash
slowly once and
fast once
Error light flash slowly
once and fast twice
Error light flash
slowly once and
fast 3 times
Error light flash
slowly once and
fast 4 times
Error light flash
slowly once and
fast 5 times
CP voltage
anomaly
Emergency stop
Input under
voltage
Input over
voltage
Over-
temperature
protection
• Check whether the branch breaker is
tripped, and close the breaker after
troubleshooting.
• Check whether the connection is correct,
if the cable comes off, should be properly
connected to tighten the cable
• Check if the branch fuse is fused, and
replace it after troubleshooting.
Error code 11:
• Check that the adapter is properly
connected to the electric vehicle, pull and
plug the adapter and try charging again.
Error code 12:
• The E-stop button is pressed, after
troubleshooting, rotary the button and reset
it, the Error state will exit
Error code 13:
• Check that the input cable is
reliablyconnected, that the parent grid is
properly connected, and that the grid voltage
is abnormal
Error code 14:
• Check whether the input cable is connected
correctly; Whether the grid voltage is abnormal.
Error code 15:
• Check whether the charging station is
covered or installed in a high temperature
environment.