Possible reason
The USIM card has
been incorrectly
inserted.
The phone has been
set to Airplane Mode.
Solution
Refer to the USIM card
insertion method.
Change the setting
when it is safe to
do so.
Possible reason
The battery is worn
out and the charging
time takes too long.
The battery doesn’t
connect well to
the mobile.
Solution
Charge when the
mobile prompts
low battery.
Ensure the battery
has been inserted
correctly.
The battery can’t be charged
Possible reason
The memory card has
been incorrectly
inserted.
The memory card
has been damaged.
Solution
Insert the memory
card correctly
according to
instructions in the
user manual.
Replace the
memory card.
The mobile does not recognise the
memory card
Can’t display network
Troubleshooting.
Having problems with your mobile? See below for a list of common questions. If we can’t
answer your questions here, then just call us on
333
from your mobile or
0870 7330 333
from another mobile.
Possible reason
You are not holding
down for long
enough.
The battery power is
used up.
Incorrect battery
insertion.
Solution
Press and hold.
Charge the battery.
Check and insert the
battery correctly.
The mobile can’t be switched on
Possible reason
The mobile has been
set to silent mode.
The ring volume has
been set too low.
The call diverting
option has been set.
Solution
Reset the ring type
in
Profiles
to
Normal
or
Loud
.
Increase the volume
in Profiles.
Cancel call diverting
in Settings.
The incoming call doesn’t ring
Possible reason
Call status has been set
to mute.
The microphone is too
far from the sound
source.
Solution
Turn off the mute
function on the call
menu.
Put the mobile’s
microphone closer
to your mouth.
The person you are calling cannot hear your voice
Possible reason
Low battery power.
Solution
Charge the battery.
The mobile is switched off automatically
Possible reason
The call volume has
been set too low.
Solution
Increase the call
volume.
The call volume is too low
12.
1
User guide
12.
2
User guide
12
T
roubleshooting, handset s
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