18 | 3MWTS Series Water Softeners – Installation Instructions
3MWTS Series Water Softeners – Installation Instructions | 19
Problem
Possible Cause
Solution
Hard water (unit not using salt; liquid level in
brine tank not too high)
Electrical service to unit interrupted
Assure permanent electrical service is working
properly (check fuse, plug, pull chain, or switch)
Timer not working
Replace timer assembly
Timer improperly set
Check programming function
Safety brine valve not opening
Replace safety brine valve
Salt “bridged” in brine tank
Breakup salt
Meter not functioning
Clean or replace as necessary
Hard water (unit using salt; liquid level in brine
tank not too high)
Bypass open
Close bypass (replace if necessary)
Timer improperly set
Increase frequency of regeneration
No salt in brine tank
Add salt; maintain above water level
Excessive water usage
Increase frequency of regeneration and/or salt
setting (See HOW TO SET TIME OF DAY)
Unit installed backwards
Reinstall unit
Unit undersized
Replace with larger unit
Liquid level in brine tank too high
Brine valve not closing
Replace brine valve
Salt setting too high
Reset timer
Injector or Injector screen plugged
Clean injector and screen
Drain line frozen, plugged or restricted
Free drain
Salt “mushed” or sand from salt plugging bottom
of brine tank
Clean out brine tank (see instructions on page 14)
Incorrect brine line flow control (BLFC)
Replace with correct flow control valve (see
component part list on page 21)
System regenerates at wrong time of day
Timer improperly set
Reset timer
Water continuously flows to drain
Foreign material in control valve
Remove piston assembly and inspect bore:
remove foreign material and check control in
various regeneration positions
Internal control leak
Replace seals and/or piston assembly
Control valve jammed in brine or backwash
position
Replace piston, seals and spacers
Water tastes salty
Salt setting too high
Reset program cycle
Distributor tube too short
Replace
White spots on glassware and dark surfaces
Sodium residual resulting from water having very
high hardness or total dissolved solids (TDS)
Installation of additional water treatment
equipment such as reverse osmosis or
demineralization
Low water pressure (low flow rate)
Iron build-up in line to water softener
Clean line to water softener
Iron build-up in water softener
Clean control and add Iron Reduction Media to
resin bed: increase frequency of regeneration
Well pumping sand
Install sand trap
Pump losing capacity
Contact pump repair service
“Rotten egg” smell (from hot water only)
Magnesium rod in water heater
Replace with aluminium rod or remove
“Rotten egg” smell (from both hot and cold water Hydrogen sulfide (“sulfur”) in water supply
Install CSX Sulfur Reduction System
Bacterial iron in water supply
Install APIF or APPM Iron Reduction System
Algae in water supply
Pour approximately 1/2 cup unscented laundry
bleach into brine well just before regeneration as
frequently as necessary
Loss of resin through drain
Air in water system
Assure that well system has proper air eliminator
control: check for dry well condition
SECTION 6: SYSTEM TROUBLESHOOTING GUIDE
Содержание 3MWTS Series
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