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18  |  3MWTS Series Water Softeners – Installation Instructions

3MWTS Series Water Softeners – Installation Instructions  |  19

Problem

Possible Cause

Solution

Hard water (unit not using salt; liquid level in 

brine tank not too high)

Electrical service to unit interrupted

Assure permanent electrical service is working 

properly (check fuse, plug, pull chain, or switch)

Timer not working

Replace timer assembly

Timer improperly set

Check programming function

Safety brine valve not opening

Replace safety brine valve

Salt “bridged” in brine tank

Breakup salt

Meter not functioning

Clean or replace as necessary

Hard water (unit using salt; liquid level in brine 

tank not too high)

Bypass open

Close bypass (replace if necessary)

Timer improperly set

Increase frequency of regeneration

No salt in brine tank

Add salt; maintain above water level

Excessive water usage

Increase frequency of regeneration and/or salt 

setting (See HOW TO SET TIME OF DAY)

Unit installed backwards

Reinstall unit

Unit undersized

Replace with larger unit

Liquid level in brine tank too high

Brine valve not closing

Replace brine valve

Salt setting too high

Reset timer

Injector or Injector screen plugged

Clean injector and screen

Drain line frozen, plugged or restricted

Free drain

Salt “mushed” or sand from salt plugging bottom 

of brine tank

Clean out brine tank (see instructions on page 14)

Incorrect brine line flow control (BLFC)

Replace with correct flow control valve (see 

component part list on page 21)

System regenerates at wrong time of day

Timer improperly set

Reset timer

Water continuously flows to drain

Foreign material in control valve

Remove piston assembly and inspect bore: 

remove foreign material and check control in 

various regeneration positions

Internal control leak

Replace seals and/or piston assembly

Control valve jammed in brine or backwash 

position

Replace piston, seals and spacers

Water tastes salty

Salt setting too high

Reset program cycle

Distributor tube too short

Replace

White spots on glassware and dark surfaces

Sodium residual resulting from water having very 

high hardness or total dissolved solids (TDS)

Installation of additional water treatment 

equipment such as reverse osmosis or 

demineralization

Low water pressure (low flow rate)

Iron build-up in line to water softener

Clean line to water softener

Iron build-up in water softener

Clean control and add Iron Reduction Media to 

resin bed: increase frequency of regeneration

Well pumping sand

Install sand trap

Pump losing capacity

Contact pump repair service

“Rotten egg” smell (from hot water only)

Magnesium rod in water heater

Replace with aluminium rod or remove

“Rotten egg” smell (from both hot and cold water Hydrogen sulfide (“sulfur”) in water supply

Install CSX Sulfur Reduction System

Bacterial iron in water supply

Install APIF or APPM Iron Reduction System

Algae in water supply

Pour approximately 1/2 cup unscented laundry 

bleach into brine well just before regeneration as 

frequently as necessary

Loss of resin through drain

Air in water system

Assure that well system has proper air eliminator 

control: check for dry well condition

SECTION 6: SYSTEM TROUBLESHOOTING GUIDE

Содержание 3MWTS Series

Страница 1: ...Models 3MWTS100 3MWTS150 3MWTS200 Homeowner Please retain for operation and future maintenance instructions Installation and Operating Instructions for 3MWTS Series Water Softeners ...

Страница 2: ...n these instructions for future reference Failure to follow installation operation and maintenance instructions may result in property damage and will void warranty Intended use The 3MWTS Series Water Softener is intended for use in softening water in homes and has not been evaluated for other uses The system must be installed indoors near the point of entry of a home water line and be installed b...

Страница 3: ...install if water pressure exceeds 125 psi If your water pressure exceeds 552 kPa you must install a pressure limiting valve Contact a plumbing professional if you are uncertain how to check your water pressure Do not install where water hammer conditions may occur If water hammer conditions exist you must install a water hammer arrester Contact a plumbing professional if you are uncertain how to c...

Страница 4: ...o be a very wise choice When properly installed operated and maintained your new water softener will provide years of dependable service Before starting the installation please read this entire manual for an overview and then follow the installation instructions Failure to follow the instructions will void the warranty Inspecting and handling your softener Inspect shipping carton and the equipment...

Страница 5: ... install the water softener in a location where freezing temperatures occur Freezing may cause permanent damage and will also void the factory warranty 6 Allow sufficient space around the installation for easy servicing 7 Provide a non switched 110V 60Hz 220V 50Hz for specified systems power source for the control valve WARNING To reduce the risk associated with ingestion of contaminants Do not us...

Страница 6: ...TE DRAIN WASTE DRAIN CAUTION To reduce the risk associated with property damage due to water leakage Read and follow Use instructions before installation and use of this water treatment system Installation and use must comply with existing state or local plumbing codes To reduce the risk associated with property damage due to plugged water lines Pay particular attention to correct orientation of c...

Страница 7: ... 1300 345 837 Remove the packing from unit and discard according to local state and federal regulations Locate the parts package and install the bypass and adapter fittings on the control valve to facilitate the connection to the customer s water supply STEP 2 NOTE Extension legs should be installed only whenever a salt dosage on any model softener is more than 6 kg Models utilizing 381 mm x 381 m...

Страница 8: ...not use pliers or wrenches to tighten as damage may occur and will void the manufacturer s warranty STEP 10 Install the overflow line to the brine tank overflow fitting fig 2 The overflow discharge must be lower than the overflow fitting Do not interconnect overflow line with valve drain line STEP 11 Make certain the bypass valve inlet and outlet knobs are in bypass position After all plumbing con...

Страница 9: ...ers Treated Water Exits NORMAL OPERATION BYPASS OPERATION SPECIAL SERVICE INSTRUCTIONS Under normal circumstances removal of the valve should not be required However if it must be removed disconnect the plumbing attached to the bypass valve first Then rotate the valve head assembly to the left or counter clockwise Before attempting any disassembly pressure should be relieved by shutting off water ...

Страница 10: ...ess REGEN to return to previous step STEP 5 Next Regeneration Time hour Set the hour of day for regeneration using or buttons AM PM toggles after 12 The default time is 2 00 a m Press NEXT to go to Step 5 Press REGEN to return to previous step STEP 6 Next Regeneration Time minutes Set the minutes of day for regeneration using or buttons Press NEXT to exit Installer Display Settings Press REGEN to ...

Страница 11: ...ed on that day Continue to press the button to show the maximum number of gallons treated for the last 63 days This display will show dashes if a water meter is not installed Press the NEXT button at any time Press REGEN to return to previous step STEP 6 Current flow rate Turn the water on at one or more taps in the building The flow rate in gallons per minute will be displayed If flow stops the v...

Страница 12: ...urn to previous step STEP 4 Total gallons used since start up This display shows the total gallons This display shows the total days since start up Press the NEXT button to go to the next step Press REGEN to return to previous step STEP 5 Total days since start up This display shows the total days since start up Press the NEXT button to go to the next step Press REGEN to return to previous step ST...

Страница 13: ...ed to as manual regeneration There may be a period of heavy water usage because of guests or a heavy laundry day To initiate a manual regeneration at the present delayed regeneration time press and release REGEN The words REGEN TODAY will flash on the display to indicate that the system will regenerate at the pre set delayed regeneration time NOTE If you pressed the REGEN button in error pressing ...

Страница 14: ...n fouled resulting in reduced softening capacity and rust stained fixtures Mixing one to two ounces of Iron Reduction Media with every 36 kg of salt added to brine tank will help minimize these problems from occurring Please contact our Technical Service at 1300 345 837 for additional information Periodically Check Time of Day Setting Please contact your Dealer Installer or our Technical Service a...

Страница 15: ... piston not in home position seconds Press NEXT and REGEN for 3 seconds or unplug power source jack black wire and plug back in to reset control valve Motor not inserted fully to engage pinion motor wires broken or disconnected motor damaged Check motor and wiring Replace motor if necessary Drive gear label dirty or damaged missing or broken gear Replace or clean drive gear Drive bracket incorrect...

Страница 16: ...es are vertical up down before gently pulling on the wire connectors to remove the motor Pulling directly on the wires without rotating the motor may break the wires off the motor Replace the motor if necessary Do not lubricate the motor or the gears To reinstall the motor move the spring clip loop to the right and hold Gently turn the motor while inserting so that the gear on the motor meshes wit...

Страница 17: ...lip Do not use petroleum jelly oils or other unacceptable lubricants on o rings A silicone lubricant may be used on the o ring on the elbow or the white retainer Water Meter or Meter Plug The water meter assembly is connected to the PC board by a wire If the entire water meter assembly is to be replaced remove the control valve cover and disconnect the power source and water meter plugs from the P...

Страница 18: ...ime of day Timer improperly set Reset timer Water continuously flows to drain Foreign material in control valve Remove piston assembly and inspect bore remove foreign material and check control in various regeneration positions Internal control leak Replace seals and or piston assembly Control valve jammed in brine or backwash position Replace piston seals and spacers Water tastes salty Salt setti...

Страница 19: ...NPT 1 NPT Media tank Dia x Ht in 8 x 44 10 x 44 10 x 54 Overall D H w Valve in Width Including Brine Tank 33 35 35 Depth 15 15 15 Height Including Valve 53 53 63 Brine Tank W x D x H in 15 x 15 x 34 15 x 15 x 34 15 x 15 x 34 Salt settings below 6 require removal of the salt grid Salt settings above 24 require optional 18 x 33 brine tank Brine Tank Capacity Without Salt Grid Leg Extensions 180 180 ...

Страница 20: ...cific performance specifications intended to minimize the amount of regenerant brine and water used in their operation These softeners have a rated softener efficiency of not less than 3350 grains of total hardness exchange per pound of salt based on sodium chloride and shall not deliver more salt than their listed ratings The rated salt efficiency is measured by laboratory tests described in NSF ...

Страница 21: ...0095439 3 70020095439 4 6 Brine Tank Complete Brine Tank Complete w Extension Kit optional BT1534X BT1534X BT1534X EXT Description Part Number Wrench 70020120914 Retaining Clip 70020190826 Drain Line Insert 70020182971 Drain Line Elbow Nut 70020120906 Drain Line Elbow 70020225549 1 NPT to 1 BSP cross over nipple 316SS AK200118581 1 NPT female socket 316SS NPTCFC025A AK200118573 12VAC 500MA power s...

Страница 22: ......

Страница 23: ...an approved pressure limiting device preceding the filter and the pressure and temperature do not exceed the limits stated herein This warranty does not extend to mechanical damage caused during installation or use To claim under this warranty contact 3M on 1300 345 837 This warranty only applies to 3M Customers who purchase the 3M WTS Water Softener Series sold by 3M This warranty is provided in ...

Страница 24: ...ation Sciences Division Bldg A 1 Rivett Road North Ryde NSW 2113 Phone 1300 367 362 Fax 1800 671 599 Web www 3Mpurification com au 3M New Zealand Ltd Separation and Purification Sciences Division 94 Apollo Drive Rosedale Auckland 0632 Phone 0800 362 886 Fax 0800 362 880 Web www 3M com nz ...

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