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Troubleshooting

3Dlabs Graphics Accelerator Card User's Guide

Reinstalling the video driver

1. Log on using an account that has administrative privileges.
2. From the operating system Start menu in Windows NT and Windows 2000, go to Settings,

Control Panel, System. In Windows XP, go to Start, Control Panel, Performance and
Maintenance, System

3. Under System, click the Hardware tab.
4. Click Device Manager, click Display Adapters, then select Wildcat III 6210 or Wildcat III

6110.

5. Right click on Wildcat III 6210 or Wildcat III 6110, select Properties, then click Update

Driver.

6. The Upgrade Device Drivers Wizard displays. Click Next.
7. Under Install Hardware Device Drivers, click “Search for a suitable driver for my device

(recommended),” then click Next.

8. Under Locate Driver Files, make sure the appropriate search location is selected, and that

Disk 1 of the driver media is loaded in the appropriate drive; then, click Next. The Wizard
locates the driver installation files

9.  Under Driver Files Search Results, click Next to start the installation.
10.  Insert Disk 2 when prompted then click OK to continue with the installation.
11.  Once the driver successfully installs, click Finish to dismiss the Install Hardware Device

Drivers Wizard.

12. Remove the delivery media from the disk drive and restart the workstation.

Online Information

If you cannot find the problem you are experiencing, or the solution to a problem, listed in this chapter,
check the Troubleshooting section of the 3Dlabs web site at:
http://www.3dlabs.com/support/troubleshooting/index.htm, or contact your vendor for additional help.

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Содержание Wildcat III 6110

Страница 1: ...3Dlabs Inc Wildcat III 6210 and Wildcat III 6110 Graphics Accelerator Card User s Guide 3Dlabs Inc 480 Potrero Avenue Sunnyvale CA 94086 408 530 4700 www 3dlabs com ...

Страница 2: ...articular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Re orient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment to a...

Страница 3: ...under Windows NT 14 Removing an existing driver under Windows 2000 14 Removing an existing driver under Windows XP 14 Installing your Wildcat III 6210 or Wildcat III 6110 driver 15 Heidi Drivers for AutoDesk Applications 15 Verify the Default Video Display Driver 15 Verifying under Windows NT 16 Verifying under Windows 2000 16 Verifying under Windows XP 16 Verify the System Startup Version 17 Veri...

Страница 4: ...leshooting 31 Monitors and Display Resolutions 31 Diagnostics 31 Obtaining a Usable Video Resolution 32 Using the Last Known Good option in Windows NT 32 Booting into Safe Mode 32 Determining a defective unit 32 Reinstalling the Video Driver 33 Removing the existing driver under Windows NT 33 Removing an existing driver under Windows 2000 33 Removing an existing driver under Windows XP 33 Reinstal...

Страница 5: ...3Dlabs Graphics Accelerator Card User s Guide CHAPTER 1 INTRODUCTION ...

Страница 6: ...iple frequency monitor VGA or a Digital Video Interface DVI I compliant digital display device 3 MB of free space on the computer s primary system disk for the video display driver software NOTE If you purchased your Wildcat III 6210 or Wildcat III 6110 Graphics Accelerator Card as part of a system it was preconfigured to operate in your system prior to shipment No other modifications are necessar...

Страница 7: ...ULTISAMPLING SELECTED AND IF YOU ARE USING SINGLE OR DUAL MONITORS SEE Appendix A Specifications FOR A LIST OF SUPPORTED RESOLUTIONS AND REFRESH RATES TO DISPLAY AT A SPECIFIC RESOLUTION WITH THE DESIRED REFRESH RATE BOTH THE VIDEO CARD AND MONITOR MUST SUPPORT THAT REFRESH RATE REFER TO THE DOCUMENTATION THAT CAME WITH YOUR MONITOR FOR A LIST OF SUPPORTED VIDEO RESOLUTIONS Power Management Suppor...

Страница 8: ...ction separate Subtract Transpose Matrix Fog Extensions Fog function Fog offset Occlusion culling Texture Extensions 3D textures edge border and LOD clamps Mipmap generation Color table Color masking LOD 4D Video Extensions Interlace Interlace read 422 pixels Swap Control Extensions Swap control Swap frame lock Swap usage Pixel texture and 3D texturing Pbuffer Image buffer Gamma Stencil operation ...

Страница 9: ...blend modulate decal replace add subtract interpolate dot3 Stencil Operations Dithering Rich set of blending operations Depth buffering 24 and 32 bit Additional Features SuperScene full scene multisampled anti aliasing Point sampled with sixteen samples Sample location jittering Dynamic sample allocation Dynamic sample backoff Two video look up tables Eight stencil planes Eight double buffered ove...

Страница 10: ...3Dlabs Graphics Accelerator Card User s Guide CHAPTER 2 SETUP ...

Страница 11: ...a static free area such as on a tile floor rather than carpet Touch the metal chassis of the computer to drain off any static electricity before touching the card Do not wear wool or polyester clothing Work in an area with a relative humidity of at least 50 percent Keep the card in the anti static bag until you are ready to install it Handle the card as little as possible and only by the edges NOT...

Страница 12: ...h you are installing your Wildcat III 6210 or Wildcat III 6110 Graphics Accelerator Card using a Phillips head screwdriver 6 If an anti static wrist strap was included in your box attach it to your wrist and attach the other end to a bare metal as opposed to painted or sticker covered surface on your system s chassis 7 Remove your Wildcat III 6210 or Wildcat III 6110 Graphics Accelerator Card from...

Страница 13: ...nd seat firmly See your system documentation for instructions on securing the card to the chassis Loose cards and connections can cause grounding and operating problems 9 Remove the anti static wrist strap if used and replace the cover on your system 10 Reconnect the power cord Wildcat III 6210 Wildcat III 6110 ...

Страница 14: ...lerator Card see the hardware installation instructions 3 Install the Wildcat III 6210 or Wildcat III 6110 Graphics Accelerator Card driver software see Installing the Driver Software later in this chapter Connecting the Monitor The Wildcat III 6210 supports six standard external connectors 1 Primary and Secondary DVI I output ports also support analog monitors with additional adapter 2 One Genloc...

Страница 15: ... connector is labeled 1 in the picture above and on the I O panel of your card 4 Turn on power to the workstation If the monitor s Power On LED does not illuminate or the monitor does not display the startup sequence consult Chapter 4 Troubleshooting CAUTION If you are connecting only one monitor to the Wildcat III 6210 or Wildcat III 6110 you must plug that monitor into the Primary DVI I port lab...

Страница 16: ... must connect the VGA monitor to the primary DVI I port labeled 1 3 Turn on power to the workstation If the monitor s Power On LED does not illuminate or the monitor does not display the startup sequence consult Chapter 4 Troubleshooting NOTE If your monitor does not have a built in video cable use a shielded video cable with either a DVI I receptacle or a 15 pin VGA video connector with adapter a...

Страница 17: ...ur Wildcat III 6210 or Wildcat III 6110 as an upgrade are reinstalling the driver or are updating the operating system Make sure your computer is ready Make sure your workstation has the following before installing Wildcat III 6210 or Wildcat III 6110 driver software Microsoft Windows NT Service Pack 5 or greater Windows 2000 or Windows XP 32 or 64 bit operating system software installed 3 MB of f...

Страница 18: ...User s Manual for more information on Administrator privileges 2 From the Start menu go to Settings Control Panel and click Add Remove Programs 3 Under Change or Remove Programs highlight the current Display Driver and click Change Remove 4 Click Yes when prompted to confirm the driver removal and follow the prompts to complete the driver removal 5 Click OK when notified that the driver removal is...

Страница 19: ...pplications as well as hardware acceleration of the Wildcat III 6210 or Wildcat III 6110 through the use of OpenGL To install the Heidi driver and to activate full screen multisampling consult the README TXT located under the Heidi directory of the Wildcat III 6210 or Wildcat III 6110 delivery media The SETUP EXE file under the same directory will initiate the install program NOTE If setup is not ...

Страница 20: ...isplay Adapters verify that two Wildcat devices are listed This indicates that the appropriate driver is installed NOTE If only one Wildcat III 6210 device is listed you may not have completed installation Refer to Installing the Driver Software for instructions 3 Click Cancel to close the Display Properties dialog box Verifying under Windows XP 1 From the Windows Start menu go to Control Panel Pe...

Страница 21: ...g system Start menu go to Settings Control Panel System Advanced 2 Click Startup and Recovery 3 On the Startup and Recovery dialog box verify that Microsoft Windows 2000 Professional is the listed as the Default operating system It is IMPORTANT that your operating system matches the driver you installed Click OK 4 Click OK again to close the System Properties dialog box Verifying under Windows XP ...

Страница 22: ...ware updates Qualify for technical support You can complete the registration card and return it to us in the mail or register on line once your hardware and software installations are complete You must have Internet access to register on line 1 Open your Internet browser 2 Go to http www 3dlabs com support product_registration htm 3 Fill out the registration form that appears on your screen and cl...

Страница 23: ...3Dlabs Graphics Accelerator Card User s Guide CHAPTER 3 SOFTWARE CONFIGURATION ...

Страница 24: ...ows documentation or online Help for instructions if necessary 2 Close any open applications 3 Right click on the Windows desktop or left click if you ve altered the default mouse setup and choose Properties from the menu Click the Settings tab then click Advanced 4 Click the Wildcat Configuration tab if it is not already displayed On the Wildcat Configuration tab Click Hardware Info to view the c...

Страница 25: ...Software Configuration 3Dlabs Graphics Accelerator Card User s Guide ...

Страница 26: ...you need instructions on opening the Display Properties dialog box 2 Click Color Calibration to modify the color settings Make modifications to the Color Calibration dialog box then check the Apply Gamma Color Calibration to 3D Windows Only box if you don t want the desktop affected Click OK to accept the changes and dismiss the Color Calibration dialog box or click Cancel to close the Color Calib...

Страница 27: ...og box or Cancel to reset to the default settings You are returned to the Wildcat Monitor Display Properties dialog box 4 Click OK on the Display Properties dialog box to accept the changes Reboot the workstation if you are prompted to do so Most changes will take effect without rebooting NOTE See Appendix A Specifications for a list of available monitor resolutions See Enabling Stereo Display in ...

Страница 28: ...ing these changes click OK then select a resolution from the list of available resolutions 4 Click OK if the display is correct and you wish to keep the new settings The Display Properties dialog box is dismissed 5 Click OK to accept the new display mode and dismiss the Display Properties dialog box NOTE You must disable stereo mode when you no longer wish to view in stereo Follow the steps above ...

Страница 29: ...e Multiview enabled connect the external timing source to the Genlock In port of the Master workstation 2 Turn your on system and log on to Windows using an account that has administrative privileges 3 Right click on the Windows desktop or left click if you ve altered the default mouse setup and choose Properties from the menu Click Settings Advanced Wildcat III Monitor tab then click Configure Mo...

Страница 30: ...he directions below for your operating system Windows 2000 go to the Start menu and choose Shutdown then choose Shutdown from the displayed menu Windows XP go to the Start menu and select Turn off computer 5 If you have not already done so connect the second monitor then turn on power to the workstation The primary monitor will display the startup sequence If either monitor s Power On LED does not...

Страница 31: ...from the pulldown menu under Display 2 With the monitor to adjust selected click Advanced Select Wildcat Monitor and make changes to the Colors or Screen area Click OK 3 Select the other monitor icon or select from the pulldown menu under Display to change the color or resolution of the other monitor NOTE Any changes made under Wildcat Configuration will affect both monitors ...

Страница 32: ...cation specific configuration 4 Click Finish to save your configuration and dismiss the Wizard or click Cancel to close the Wizard without accepting any changes NOTE You cannot alter the application manufacturer s pre set configuration If you want some but not all features of the application manufacturer s configuration you must create a customized configuration See Creating a custom optimization ...

Страница 33: ...der the Wildcat Configuration tab select Configuration Wizard Click Next to continue 3 Select New Configuration on the pulldown menu then click Next 4 Enter a name for the new configuration then select the configuration you want to use as a model for your customized configuration 5 The Wizard will step you through driver optimization When you are finished click Finish to view the Configuration Sum...

Страница 34: ...3Dlabs Graphics Accelerator Card User s Guide CHAPTER 4 TROUBLESHOOTING ...

Страница 35: ...ed resolution and refresh rate See Obtaining a Usable Video Resolution later in this chapter for instructions Solution Reboot into VGA Safe Mode to verify the display properties are configured correctly for the monitor type If the software setup is correct use a similar type monitor if available and functioning properly to determine if the workstation is defective See Obtaining a Usable Video Reso...

Страница 36: ...dows NT again in non VGA mode Booting into Safe Mode Press CTRL ALT DEL but do not log on to the Windows 2000 or Windows XP operating system Instead shut down then boot into Safe Mode to choose another resolution or reinstall the video driver 1 Restart the system 2 At the boot screen hit F8 to enter the advanced options menu 3 Choose Safe Mode then hit ENTER to return to the boot screen NOTE If th...

Страница 37: ...w the prompts Removing an existing driver under Windows 2000 1 Log on to Windows 2000 using an account that has administrative privileges Please consult your system administrator or Microsoft Windows 2000 User s Manual for more information on Administrator privileges 2 From the Start menu go to Settings Control Panel and click Add Remove Programs 3 Under Change or Remove Programs highlight the cur...

Страница 38: ...le driver for my device recommended then click Next 8 Under Locate Driver Files make sure the appropriate search location is selected and that Disk 1 of the driver media is loaded in the appropriate drive then click Next The Wizard locates the driver installation files 9 Under Driver Files Search Results click Next to start the installation 10 Insert Disk 2 when prompted then click OK to continue ...

Страница 39: ...3Dlabs Graphics Accelerator Card User s Guide APPENDIX A SPECIFICATIONS ...

Страница 40: ...ts PCI assigned Interrupt A for Wildcat III 6210 or Wildcat III 6110 DMA channels AGP 4X or 2X Video memory Wildcat III 6210 Frame Buffer 128 MB Texture Buffer 256 MB DirectBurst 32MB Wildcat III 6110 Frame Buffer 64 MB Texture Buffer 128 MB DirectBurst 16 MB 3D Performance NOTE PERFORMANCE NUMBERS REFLECT MAXIMUM HARDWARE RATE NUMBERS MAY VARY DEPENDING ON APPLICATION 3D Gourad shaded triangles Z...

Страница 41: ...en Resolutions true color double buffered Resolution Max Refresh Rate Hz SuperScene Antialiasing Supported Stereo Available At Hz 2048 x 1152 1920 x 1440 1920 x 1200 1920 x 1080 1856 x 1392 1824 x 1368 1824 x 1128 1792 x 1344 1792 x 1120 1600 x 1200 1600 x 1024 1600 x 900 1520 x 856 1440 x 900 1360 x 766 1280 x 1024 1280 x 960 1280 x 800 1280 x 720 1152 x 864 1024 x 768 856 x 480 800 x 600 640 x 4...

Страница 42: ...reen Resolutions true color double buffered Resolution Max Refresh Rate Hz SuperScene Antialiasing Supported Stereo Available At Hz 2048 x 1152 1920 x 1440 1920 x 1200 1920 x 1080 1856 x 1392 1824 x 1368 1824 x 1128 1792 x 1344 1792 x 1120 1600 x 1200 1600 x 1024 1600 x 900 1520 x 856 1440 x 900 1360 x 766 1280 x 1024 1280 x 960 1280 x 800 1280 x 720 1152 x 864 1024 x 768 856 x 480 800 x 600 640 x...

Страница 43: ...3Dlabs Graphics Accelerator Card User s Guide APPENDIX B SOFTWARE LICENSE ...

Страница 44: ...ich recorded FEATURES all copies thereof and all intellectual property rights therein No title to the SOFTWARE FEATURES any copies thereof or any intellectual property rights therein are transferred to you You are hereby granted for your own internal use only a nontransferable nonexclusive perpetual revocable license to use one 1 copy of the SOFTWARE and FEATURES on the computer on which the SOFTW...

Страница 45: ...E EXCLUSION OF IMPLIED WARRANTIES OR CONDITIONS SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU Limited Liability NOTWITHSTANDING ANY PROVISION IN THIS LICENSE TO THE CONTRARY NEITHER 3DLABS INC NOR ITS LICENSORS OR SUPPLIERS WILL BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES HOWEVER CAUSED OR ANY THEORY OF LIABILITY WHETHER OR NOT 3DLABS INC ITS LICENSORS OR SUPPLIERS HAS BEE...

Страница 46: ...d 3Dlabs Inc with respect to the use and licensing of the SOFTWARE provided with this AGREEMENT and supersedes all proposals warranties prior agreements or any other communications between the parties relating to the subject matter hereof General This AGREEMENT will be governed by and construed in accordance with the laws of California without regard to conflicts of law principles or the UN Conven...

Страница 47: ...3Dlabs Graphics Accelerator Card User s Guide APPENDIX C REGULATORY STATEMENTS ...

Страница 48: ...000 4 2 1995 Electrostatic Discharge Immunity EN 55024 1998 EN 61000 4 4 1995 Electrical Fast Transient Burst Immunity EN 55024 1998 EN 61000 4 6 1996 Conducted Disturbance Immunity EN 55024 1998 EN 61000 4 11 1994 Voltage Dips and Sags Immunity EN 55024 1998 EN 61000 4 5 1995 Surge Immunity Date of Declaration Issued by Principal Production Engineer 3Dlabs Ltd 44 0 1784 476646 This product compli...

Страница 49: ...3Dlabs Graphics Accelerator Card User s Guide APPENDIX D TERMS AND DEFINITIONS ...

Страница 50: ...ates the instructions from the application program into device commands that are specific to the screen s display controller the graphics board Atmospheric Effects The effect derived from adding one or more layers around an object Bilinear Sampling The process whereby texture mapping is done through filtering Bit Depth Bit depth is another way of expressing the numbers of colors available A color ...

Страница 51: ...between the application program the device i e graphics peripheral and the operating system EVGA Extended Video Graphics Array EVGA runs at 1024 x 768 Flat Shading The simplest method of shading Each triangle is assigned one single color resulting in a faceted appearance of the surface Frame Buffer A 24 bit true color frame buffer provides 8 bits for each red green and blue primary display color T...

Страница 52: ...c hardware tool for accelerating processes Pixel The smallest addressable element of a cathode ray tube display More simply put the individual dots that make up the screen image Point Sampling The basic method of adding texture to an object Point sampling does not include any filtering of textures RAMDAC The final component in the graphics subsystem that translates a digital image into an analog r...

Страница 53: ... of the 3D pipeline where the object is described by a set of triangles Texture Mapping A technique that enables 2D graphic images to be wrapped around or pasted on to a 3D primitive Perspective correction and lighting calculations allow for added realism Transformation The change in rotation size position and perspective of an object in 3D space Transparency A function that refers to the renderin...

Страница 54: ...3Dlabs Graphics Accelerator Card User s Guide INDEX ...

Страница 55: ...oscopic display 24 Multiview and Genlock Enabling 24 Online Information 34 OpenGL ii 50 Registration 18 Reinstalling the video driver 33 Removing existing drivers 14 33 Safe Mode 32 Serial number location 8 Setup Attaching a stereo device 13 Driver requirements 13 Dual monitor feature 26 Installing drivers 13 Installing Heidi drivers 15 Locating the seiral number 8 Preparing for installation 7 Rem...

Страница 56: ...3Dlabs Graphics Accelerator Card User s Guide ...

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