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System-level Troubleshooting

401

System-level
Troubleshooting

For each symptom listed in Table 73, perform the suggested actions in the
order listed.

WARNING:

Before you remove any component, shut down THE system

software and then turn off the power to the chassis by removing the
chassis power cord. If the system has two power supplies, remove both
power cords.

Table 73

Troubleshooting Actions

Symptom

Possible Cause

Suggested Action

Date/time display
on telephones is
wrong, either
incorrect date or
just random
characters.

A power surge has
corrupted the system
time.

If the display shows incorrect date, use the
NBX NetSet utility to reset the system
time. If the display shows random
characters, for example, 00; 0 #, you
must:

1

Disconnect power to the chassis that
holds the Call Processor.

2

Wait 60 seconds.

3

Reconnect power to the system.

4

Use the NBX NetSet utility to enter the
correct date and time.

Problem with
Network Call
Processor battery.

Contact your 3Com NBX Voice
Authorized Partner.

Your browser
cannot find the
NBX NetSet
utility.

No IP connectivity

Verify that the computer you are using to
run the browser has network connectivity.
See “Establishing IP Connectivity” in the

NBX Installation Guide.

Routing problems

If your local IP environment includes a
proxy server, you might need to
reconfigure your browser parameters to
ignore the proxy server. See the online
help for your browser.

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Содержание SuperStack 3 NBX

Страница 1: ...http www 3com com NBX Administrator s Guide Release 4 1 SuperStack 3 NBX NBX 100 Part No 900 0093 01 Published January 2003...

Страница 2: ...OVERNMENT LEGEND If you are a United States government agency then this documentation and the software described herein are provided to you subject to the following All technical data and computer sof...

Страница 3: ...ftware 20 Auto Attendant 20 Auto Discovery and Auto Relocation 20 Virtual Tie Lines 20 Integrated Voice Mail and Messaging Features 20 Redialing From Call Logs 21 Call Recording 21 NBX NetSet Administ...

Страница 4: ...ned Dial Plan 47 Exporting Saving a Dial Plan Configuration File 48 Testing a Dial Plan 49 Generating a Dial Plan Report 51 Modifying a Dial Plan Configuration File 53 Outdialing Prefix Settings 55 Ma...

Страница 5: ...dating the Extension List 96 Adding VTL Devices to the Pretranslators Optional 97 Verification of the Virtual Tie Line 97 Call Rerouting for Virtual Tie Lines 101 Example Dial Plan Entries 101 Managin...

Страница 6: ...2 Creating and Managing Telephone Groups 162 Creating a New Telephone Group 163 Modifying a Telephone Group 164 Removing a Telephone Group 165 Viewing Telephone Group Membership 166 Recording and Moni...

Страница 7: ...TA 224 Modifying an Analog Terminal Port 227 Removing an Analog Terminal Adapter 230 Viewing The Status of an Analog Terminal Adapter 230 Advanced Settings 232 Configuring and Managing BRI ST Digital...

Страница 8: ...d Channels 315 Modifying IP Settings for a T1 Card 319 Removing a T1 Digital Line Card 321 4 USER CONFIGURATION Users 323 Phantom Mailboxes 323 Call Pickup 324 Group Numbers 324 Hunt Groups 325 Hunt G...

Страница 9: ...Mail Passwords 350 IMAP for Integrated Voice Mail 350 Off Site Notification 351 Status 353 Port Usage 353 User Usage 357 Auto Attendant 358 Overview of Auto Attendant Features 358 Adding an Auto Atten...

Страница 10: ...censes 383 Obtaining Details of License History 384 Regional Software 384 Install 384 Remove 385 Details 385 Third Party Drivers 386 NBX Software Upgrades 386 Third Party Telephone Groups 386 8 REPORT...

Страница 11: ...NBX Digital Line Cards 406 Configuration and Status Reports 407 Connecting a Computer to a Serial Port 410 Servicing the Network Call Processor Battery 411 Getting Service and Support 411 A CONNEXTIO...

Страница 12: ...34 Firewall Security 434 Gateway Load 436 Remote Access 436 PBX Connections 437 Class of Service 440 IP Type of Service and Differentiated Services 440 Alternate Gatekeepers 441 Checking Connections 4...

Страница 13: ...rview 459 Assumptions 459 Configuring Option 184 459 Creating Option 184 459 Editing Option 184 Values 460 Activating Option 184 461 GLOSSARY INDEX FCC CLASS A VERIFICATION STATEMENT INDUSTRY CANADA N...

Страница 14: ......

Страница 15: ...e and configure the dial plan Chapter 2 How to configure devices Chapter 3 How to configure user settings Chapter 4 How to configure system settings Chapter 5 How to configure NBX Voice Messaging voic...

Страница 16: ...on more useful to you Please send your e mail comments about this guide or any of the 3Com NBX documentation and Help systems to NBX_Techpubs_comments 3com com Table 2 Notice Icons Icon Notice Type De...

Страница 17: ...Document title Document part number found on the front or back page Page number Example NBX Administrator s Guide Part Number 900 0093 01 Page 25 As always please address all questions regarding the N...

Страница 18: ...18 ABOUT THIS GUIDE...

Страница 19: ...on You can also dial speed dial numbers from either telephone model Inside the NBX Telephone is an Ethernet device that can communicate over the LAN using Ethernet frames or optionally IP packets with...

Страница 20: ...ation When you connect a new telephone the system discovers it and adds it to the configuration database The communication between devices means that if telephone users move their telephones to a new...

Страница 21: ...re such as proprietary cards The NBX system works with TAPI 2 X compliant CTI applications Call Recording You can integrate a third party call recording system into your NBX system so that selected ca...

Страница 22: ...which appears when you log on to the NBX NetSet utility Figure 1 NBX NetSet Main Menu Window NBX systems present the NBX NetSet utility through an embedded web server NBX NetSet passwords grant syste...

Страница 23: ...les Virtual Tie Lines Configure and manage your system Dial Plan Download install configure and manage additional system features such as Optional NBX software such as NBX Call Reports and TAPI softwa...

Страница 24: ...ttings System wide Speed Dials Business Identity Security TAPI Settings Configure settings for TAPI Telephony Applications Programming Interface Can also be configured from the System Configuration ic...

Страница 25: ...dow to go directly to that tab s interface The Tab to It icon also appears on most dialog boxes throughout the NBX NetSet utility If you install a license for NBX Unified Communications or a third par...

Страница 26: ...26 CHAPTER 1 INTRODUCTION...

Страница 27: ...rs Managing the Dial Plan Configuration File Outdialing Prefix Settings Managing Extensions Managing Extension Lists Managing Dial Plan Tables Managing Dial Plan Pretranslators Configuring the Dial Pl...

Страница 28: ...sending or receiving those digits For more information on the Internal Incoming and Least Cost Routing dial plan tables see Dial Plan Tables later in this chapter Usually you access the dial plan conf...

Страница 29: ...ion on the dialed digits For incoming calls if the DID DDI range matches the internal extensions the dial plan requires no pretranslator However you can use pretranslators to map nonmatching dialed nu...

Страница 30: ...gs for the NBX Telephones Call group definitions Software license information User profiles NBX System Dial Plan You can import a dial plan configuration file to provide the system with a set of opera...

Страница 31: ...dial plan table for subsequent routing You can set the dial plan to perform pretranslation on incoming or outgoing calls For more information see Dial Plan Pretranslators later in this chapter Routing...

Страница 32: ...ion File Commands later in this chapter System Features Affected by the Dial Plan Configuration The dial plan configuration affects several system features Keyset Mode Operation Using the Dial Plan Hy...

Страница 33: ...800 555 3751 and the system wide prefix digit is 9 the system dials 98005553751 to send a call to the user s pager To tell the system to dial a single Line Card port or a restricted number of Line Ca...

Страница 34: ...ost Routing table exists it takes precedence over the Internal table If the system cannot find a Least Cost Routing table it attempts to find a corresponding entry in the Internal table If you have en...

Страница 35: ...gDistance 0 10 Command Table ID Number Leading Digits to Collect Table Entry ID Number Call Classification Used with Class of Service Priority Not Used Table Name Number of the route dial tone facilit...

Страница 36: ...tion file Digits One or more digits that begin the dial sequence Either single or multiple entries can start with the same digit The system uses this field in conjunction with Min and Max to determine...

Страница 37: ...aller to reach a telephone company operator 9 to get an outside line and then 0 to get the operator The Max value is 64 because the caller can continue to dial after the zero entering a number to call...

Страница 38: ...3 as their long distance routing table Incoming Dial Plan Table The Incoming dial plan table table ID 2 defines how calls arriving from outside the NBX system are routed to extensions Incoming calls...

Страница 39: ...he Least Cost and Internal tables for the same purpose the behavior of the dial plan can be confusing Therefore 3Com recommends that you accomplish least cost routing using Internal Table entries See...

Страница 40: ...digit sequences of incoming or outgoing calls On incoming calls pretranslators can map the entire dialed number including area code to an internal extension number For example an external party dials...

Страница 41: ...number such as 4567 89 3210 to extension 2210 This strategy requires two pretranslation operations The first operation performs a stripLead operation to remove the initial 7 digits leaving 210 The se...

Страница 42: ...ed number before it is passed to the Internal dial plan table Table ID 1 or possibly the Least Cost Routing table Table ID 3 For more information see Internal Dial Plan Table and Least Cost Routing Di...

Страница 43: ...rate To tell the system which outgoing pretranslations you want to perform you define digit manipulation operations append prepend replace stripLead or stripTrail in the Routes section of the dial pla...

Страница 44: ...n list 3 Click Open to open the file in your browser 4 Click Save As and save the dial plan as a new file You can now edit the file with an ASCII editor After you customize the new dial plan Import it...

Страница 45: ...International Dial Plan This section concludes with a discussion of International Dial Plan Issues When you export the working dial plan the NBX system constructs a new configuration file from the val...

Страница 46: ...ial Plan To change the default North American dial plan to a country specific dial plan 1 In the NBX NetSet Main Menu window click Dial Plan The Dial Plan window appears displaying the Operations tab...

Страница 47: ...or 1000 However for some countries internal telephones begin at a higher number to allow you to directly dial numbers of national importance Auto Discovery allocates telephone extensions numbers with...

Страница 48: ...m creates a new dial plan configuration file from the current database You save the new text file using a name that you choose This example refers to Internet Explorer If you use another browser you m...

Страница 49: ...ine prefix is 9 such as in the United States this situation would obtain an outside line 9 and then dial the numbers 123 You can specify a day of the week and a time by selecting entries from the Day...

Страница 50: ...Test Dial Plan Dialog Box 3 To set up the simulated call from the Device to dial from list box select the number from which you want to dial 4 In Number to dial enter the number that you want the sys...

Страница 51: ...le entries point to valid routes which in turn point to valid extensions The report also identifies how many devices are using each dial plan table and each pretranslator Consider these common dial pl...

Страница 52: ...ration file it ignores that line and continues to process all remaining lines in the file This precaution minimizes the impact of errors on the dial plan To generate a dial plan report 1 In the NBX Ne...

Страница 53: ...rrect Each time that the system imports a dial plan configuration file it verifies the file for errors and displays the results To avoid typing mistakes 3Com suggests that you start with an existing d...

Страница 54: ...lan entry anywhere in the file 4 Click OK The Import Confirmation dialog box prompts you to confirm the changes 5 Click Yes The system imports the modified dial plan The Dial Plan Consistency dialog b...

Страница 55: ...covery Assigns Extensions Modifying Extensions Extension Settings Overview The NBX system establishes connections between extension numbers The concept of an extension applies to more than just teleph...

Страница 56: ...all Park 600 799 external Auto Discovery starts at 750 6000 7999 external Auto Discovery starts at 7250 Call Park must fall within External Extension range NBX 100 601 609 SuperStack 3 NBX 6000 6099 N...

Страница 57: ...Discovery process assigns this extension The system must direct each call coming in on an external line to an extension During the Auto Discovery of external lines analog lines and Digital Line Card...

Страница 58: ...extensions from 600 799 in a 3 digit dial plan or from 6000 7999 in a 4 digit dial plan Default SuperStack 3 NBX 7250 NBX 100 750 External Keyset Prefix In Keyset mode when a button on an NBX Business...

Страница 59: ...tension settings Table 9 describes each field 3 Click OK to enable your changes and exit the dialog box Planning Extension Ranges By planning extension range on your system you can accommodate your pr...

Страница 60: ...nstructions on using the Auto Discovery process or manually adding and configuring a new telephone see the section on Adding a New Telephone in Chapter 3 You can define a user in the system database w...

Страница 61: ...st Table 10 lists and describes the operations 4 Make the appropriate entry in the text box to the right of the Operation list The system uses this number in conjunction with the operation that you se...

Страница 62: ...ntains NBX extension numbers that are assigned and dedicated to specific dial tone facilities or to specific NBX applications such as voice mail Auto Attendant and so on or both You can add an extensi...

Страница 63: ...tension numbers assigned to voice mail SuperStack 3 NBX 6400 6499 See Note 1 NBX 100 651 662 See Note 2 Route 3 uses this list 0004 Contains the extension for the attendant that is the person who moni...

Страница 64: ...o any specific Analog Line Card port or Digital Line Card port To directly dial the extension number that is associated with one of these devices you must have diagnostic privileges In addition you ca...

Страница 65: ...hat is currently in use by the system as either an extension or as the number of an extension list You may use the default extension number 4 Type an asterisk preceding the extension number By convent...

Страница 66: ...ist scroll list b Enter a priority number in the text box below the list from a high of 1 through a low of 99 c Click the Change Priority in List button The new priority appears as the number to the l...

Страница 67: ...changes using an editor as opposed to modifying the dial plan from within the NBX NetSet utility you must reimport the dial plan 4 If you want calls to cycle through the extensions in the list check t...

Страница 68: ...ove an extension list that the dial plan is using even if that extension list is empty You must remove the extension list from the dial plan before you can delete the extension list To remove an exten...

Страница 69: ...rations tab Figure 3 2 Click the Tables tab Figure 14 Figure 14 Tables Tab 3 From the list select a dial plan table for which you want to list associated devices To list devices not assigned to any ta...

Страница 70: ...a device to the Devices Not Using Table list select it in the Devices Using Table list and click 8 Click Close Table 12 Devices Using Dial Plan Table Fields Field Purpose Dial Plan Table ID The ident...

Страница 71: ...A dialog box prompts you to confirm the removal 5 Click Yes Managing Dial Plan Pretranslators Pretranslators are tables in the dial plan configuration file Each entry in a pretranslator table contain...

Страница 72: ...vices that do not use a pretranslator Table 13 describes each field The fields are the same for the Devices Using Pretranlator for CLI dialog box Figure 17 Devices Using Pretranslator Dialog Box 5 To...

Страница 73: ...Devices Using Pretranslator for CLI dialog box appears Figure 18 If you selected none in step 3 you see a list of devices that do not use a pretranslator for Calling Line ID 4 To move a device to the...

Страница 74: ...to those outlined in Configuring the Dial Plan for Software Defined Network Calls later in this section If you want to make long distance calls or international long distance calls using the 4ESS prot...

Страница 75: ...Plan Entries for North American Long Distance Configuring the Dial Plan for International Long Distance In the NBX system dial plan if you are using the 4ESS protocol and you want to make internationa...

Страница 76: ...his is easier but requires that each site use a unique extension range for telephones A user who knows the IP address of a VPIM compliant voice mail system and the extension of a person who uses that...

Страница 77: ...teEntry Create 533 1 0003 Route Entry OperId Operation Value DestinationRouteOperation Create 532 1 1 stripLead 3 DestinationRouteOperation Create 532 1 2 prepend 10 234 101 222 DestinationRouteOperat...

Страница 78: ...32 In this example the VPIM connection to the other NBX system uses route 532 The route number must be unique in the dial plan and in the range of 1 32768 DestinationRoute Create 532 Atlanta VPIM Conn...

Страница 79: ...trol Parameters To set the VPIM control parameters 1 In the NBX NetSet Main Menu window click NBX Messaging 2 Click the VPIM tab See Figure 23 Table 15 describes the fields Figure 23 VPIM Tab Table 15...

Страница 80: ...t system on the first attempt If so the NBX system attempts to contact the target system later To change the time between attempts change this number Default 15 minutes Minimum 1 minute Maximum 60 min...

Страница 81: ...Select a voice mail message in the scroll list and click this button to remove the message from the queue The NBX system prompts you to confirm that you want to delete the selected message Use Shift C...

Страница 82: ...tics Window Table 17 Statistics Window Fields Field Purpose Incoming Messages Total messages received by system The number of messages received by this NBX system from voice mailboxes on other systems...

Страница 83: ...tempts The number of attempts that the NBX system has made to send each message Sender The person on the local NBX system who created and sent the voice mail message Destination The defined target for...

Страница 84: ...ings dialog box Figure 26 Set the parameters to control the behavior of SMTP Table 18 describes the fields Figure 26 Advanced Settings Dialog Box Table 18 VPIM Advanced Settings Dialog Box Field Purpo...

Страница 85: ...self The other site then responds with an acknowledgement of that message Minimum None defined Default 5 minutes SMTP MAIL response Definition The amount of time that the local system waits for an ack...

Страница 86: ...acceptance of the message Minimum 10 minutes Default 10 minutes SMTP RSET response Definition The time that the local system waits for an acknowledgement of a RSET command Detail Since the RSET comman...

Страница 87: ...third entries if the first or second cannot be reached To configure DNS information in the NBX NetSet utility 1 In the NBX NetSet Main Menu window click System Configuration 2 Click the System Settin...

Страница 88: ...at fail to reach their destination on the first attempt For details see Call Rerouting for Virtual Tie Lines later in this chapter You must implement either IP On the Fly or Standard IP on an NBX syst...

Страница 89: ...sets up a VTL connection to the appropriate site To make a call to a user in Dallas a user in Chicago dials a Dallas extension 3000 through 3999 The dial plan on the Chicago NBX system is configured t...

Страница 90: ...one on another NBX system a user must dial a site code 61 62 or 63 in this example followed by an extension Figure 29 Virtual Tie Lines Using Site Codes To call someone in Atlanta a user in Chicago mu...

Страница 91: ...irst extension in Atlanta 2 After the user answers press Conference and dial the second extension in Atlanta 3 When the second user answers press Conference again to connect all three users 4 Press Co...

Страница 92: ...ference again to connect all four users How to Configure a Virtual Tie Line Configuring a working VTL connection between two systems involves License Installation Dial Plan Configuration Verification...

Страница 93: ...nta extensions or the 3000 through 3999 range Dallas extensions respectively The dial plans for the Atlanta and Dallas NBX systems would contain similar but not identical entries An explanation of eac...

Страница 94: ...commands specify the extension list for routes 522 and 523 Extension list 0006 is reserved for VTLs Two DestinationRouteOperation Create commands prepend the IP Address of the destination NBX system t...

Страница 95: ...523 The Description field contains any text you want to use to describe each route Two DestinationRouteEntry Create commands specify the extension list for routes 522 and 523 Extension list 0006 is t...

Страница 96: ...nsion list 1 In the NBX NetSet Main Menu window click Dial Plan 2 Click the Extension Lists tab 3 Select the Virtual Tie Lines extension list 0006 4 Click Modify 5 In Extensions not in List scroll dow...

Страница 97: ...until you can see all of the VTL device extensions 8 Simultaneously press the Shift key and click the last VTL device extension to select the entire block of VTL device extensions 9 To move all VTL d...

Страница 98: ...Menu window click Device Configuration 2 Click the Virtual Tie Lines tab 3 Verify that all of VTLs you have configured appear in the list In our example if you perform this verification test on the Ch...

Страница 99: ...three systems are Chicago 192 168 15 100 Atlanta 192 168 25 100 Dallas 192 168 35 100 If you perform the Query Remote operation from the Chicago system to the Atlanta system the results might look lik...

Страница 100: ...sing the IP address you specified To remedy the problem 1 Verify that you specified the correct IP address for the remote system 2 Verify that the remote NBX system is running properly 3 Verify that t...

Страница 101: ...stem when all trunks are busy on the other system Dialing an invalid telephone number If you normally connect calls from site A to site B using VTL connections you can define an alternate route to sit...

Страница 102: ...here are four DestinationRouteOperation lines The first two lines specify the primary way to handle the call using VTL methods The last two lines specify the backup way to handle the call if the first...

Страница 103: ...nalog telephone line Managing Existing Virtual Tie Lines After VTLs are installed and you have verified that they are working properly you can manage them using the NBX NetSet utility There are NBX Ne...

Страница 104: ...a VTL from the list 4 Click Modify The Modify dialog box appears Figure 37 Figure 37 Modify Virtual Tie Line Dialog Box 5 In the New VTL name text box type the name you want to assign to this VTL Clic...

Страница 105: ...ow click Device Configuration 2 Click the Virtual Tie Lines tab 3 From the list select the VTL 4 Click the Statistics button The Statistics dialog box Figure 38 appears The fields are described in Tab...

Страница 106: ...mber of active VTL calls The number of calls currently active on all VTLs Maximum number of concurrently active VTL calls The maximum number of VTL calls that have been active at the same time on this...

Страница 107: ...L software attempts to use audio compression on all VTL calls If the NBX system on the other end of the VTL call is not configured to support audio compression the local VTL software attempts to find...

Страница 108: ...silence suppression on all VTL calls If the other NBX system is not configured to support silence suppression the local VTL software attempts to find a compatible communications mode To enable silenc...

Страница 109: ...of VTL calls with and without passwords you can permit or disallow hop off To enable an NBX system to handle incoming hop off calls use the NBX NetSet utility to create or modify a VTL password See H...

Страница 110: ...mbers Upper and lower case letters are permitted 6 Retype the new VTL password in the Re enter New Password text box 7 Click OK Configuring VTL Passwords in the Dial Plan For each remote NBX system th...

Страница 111: ...inationRoute Create 522 Atlanta VTL Connection DestinationRoute Create 523 Dallas VTL Connection DestinationRoute Create 524 Atlanta VTL Connection with password DestinationRoute Create 525 Dallas VTL...

Страница 112: ...e code and a maximum of 32 digits for example if the caller is calling a long distance or international number preceded by the site code The first two DestinationRoute Create commands create routes 52...

Страница 113: ...gh the Atlanta system a user on a remote system would dial 72919035551212 The 72 code sets up a VTL connection to Atlanta that incudes the Atlanta system s VTL password and the remaining digits are us...

Страница 114: ...there is at least one idle VTL connection After you finish dialing a VTL call you get a busy signal and the message Invalid Number appears in the telephone display panel 1 Local dial plan is not prop...

Страница 115: ...dial plan See List of Dial Plan Commands for a complete list and description of each dial plan command including syntax and arguments Command syntax is case insensitive In the sample dial plans suppl...

Страница 116: ...fying either a time of day or system mode day of the week criteria and the destination route to use if that criteria are met TimedRouteOperation Create Creates a digit manipulation operation for a tim...

Страница 117: ...e DestinationRoute Create Syntax DestinationRoute Create nRouteId szDescription Description Creates a route that specifies the primary and alternative destination device of a call for example which CO...

Страница 118: ...the system does not dial this extension that is it neither checks the extension against a dial plan nor subjects it to Class of Service restrictions digit manipulation or routing but instead uses the...

Страница 119: ...ring of digits to prepend append replace with or the number of digits to strip Example This example command creates for destination route 3 entry 1 an operation numbered 1 with the associated function...

Страница 120: ...s in the system Arguments szExtensionType One of these Telephone Park Auto Attendant Hunt Group External szLowestExtension The lowest desired extension for this device type szHighestExtension The high...

Страница 121: ...call Class of Service szFirstAutoDiscoverExtension The first extension used when autodiscovering external devices This must be in the specified range of lowest highest external extensions The system...

Страница 122: ...anslator PreTranslatorEntry Create Syntax PreTranslatorEntry Create nPreTranslatorId nEntryId szDigits Description Creates a pretranslator entry and specifies a string of digits that are compared to t...

Страница 123: ...g new dial plan entries on top of an existing dial plan For instructions on how to edit the dial plan configuration file to delete existing tables routes and pretranslators see Creating Dial Plan Conf...

Страница 124: ...tion applies nOperId An integer in the range 1 through 32768 The system processes the list of operations in ascending nOperId order nOperId 1 first szOperation The name of the digit manipulation opera...

Страница 125: ...ity nRouteId Description Creates an entry in a dial plan table that specifies a string of digits that are compared to the dialed digits If the dial plan table entry already exists this command overwri...

Страница 126: ...xample This example command creates in table ID 1 table entry 1 which looks for 3 as the first digit in a 4 digit string minimum and maximum number of characters are both specified as 4 classifies the...

Страница 127: ...ied timed route entry already exists this command overwrites it with the new information During routing the system checks the list of timed route entries in ascending nEntryId order nEntryId 1 first T...

Страница 128: ...ystem excludes any day if a dot character appears in that day s position As a convention you place the first letter of each day in the appropriate character position to indicate that the day is includ...

Страница 129: ...in the system routes table Because this route applies to the business closed hours route 3 could connect the incoming call to an Auto Attendant menu that tells the caller that the company is closed an...

Страница 130: ...planation follows each step in the solution For a detailed explanation of each command see Dial Plan Configuration File Commands earlier in this chapter Customer Requirement 1 Assume that the telephon...

Страница 131: ...ion within the extension range These entries in a dial plan configuration file would accomplish the pretranslation PreTranslator Create 1 10 to 3 digit T1 DID DDI Pretranslator Explanation Create pret...

Страница 132: ...equence 6111 with 5502 In this example 5502 connects you to the Auto Attendant menu for customer service PreTranslatorEntry Create 1 2 6 Explanation Creates the second entry in Pretranslator 1 this en...

Страница 133: ...o obtain a long distance carrier 3 digits to specify the area code and 7 digits to specify the telephone number To ensure that long distance calls are handled in the least cost way you want you place...

Страница 134: ...value the system leaves 0 zero as the value and assigns the call to route 1 the route that uses the 4 port card TableEntry Create 1 50 91781 12 12 LongDistance 0 1 Explanation In table ID 1 the Inter...

Страница 135: ...entry 1 operation number 1 This is a stripLead operation which removes the first digit from the dialed string then and passes the remaining digits to the carrier Customer Requirement 5 Assume that you...

Страница 136: ...ue the system leaves 0 zero as the value and assigns the call to route 27 If Table 1 already contains an entry with 91 in the digits column delete it and substitute the above TableEntry Create line Ti...

Страница 137: ...ich strips 2 digits 9 and 1 from the beginning of the dialed string DestinationRouteOperation Create 28 1 2 prepend 1010220 Explanation For DestinationRoute 28 entry 1 create operation 2 which prepend...

Страница 138: ...138 CHAPTER 2 DIAL PLAN...

Страница 139: ...lephone Calls Creating and Managing Button Mappings Configuring Call Park Changing Device IP Settings Configuring the NBX 1105 Attendant Console Configuring and Managing Analog Line Card Ports Connect...

Страница 140: ...his section Manual method You can disable Auto Discovery and configure telephones manually using the NBX NetSet utility However if you have many telephones to configure manual configuration can be a t...

Страница 141: ...the NBX Telephone the display panel shows several messages After the initialization is completed the display panel shows the current system date and time and the telephone s extension Connecting a Com...

Страница 142: ...elephone serves as an Ethernet hub Model 1102 or switch Models 2102 and 2102 IR connecting the computer to the LAN If you are using a 10 Mbps telephone Model 1102 your transfer speed is limited to 10...

Страница 143: ...nected Tabs for the mounting bracket When you initialize the NBX Basic Telephone the display panel shows several messages After the initialization is completed the display panel shows the current syst...

Страница 144: ...the Network Call Processor and that you have specified a starting extension See the NBX Installation Guide To add a new telephone using Auto Discovery 1 In the NBX NetSet Main Menu window Figure 46 cl...

Страница 145: ...ring devices 4 Enable Auto Discover Telephones and then click Apply 5 Optionally enable the Auto Add Phones to Call Pickup Group 0 check box Regardless of whether you select this check box you can cha...

Страница 146: ...ing box f Disconnect the telephone from the LAN g Disconnect power from the telephone h Place the telephone back in its shipping box The telephone can now be placed in the appropriate location based o...

Страница 147: ...phone When you type the address use the format XX XX XX XX XX where each X represents a hexadecimal digit 0 f If you are configuring a pcXset client the MAC address is the address of the network inter...

Страница 148: ...ear in this list Class of Service Sets calling permissions Select the Default User Group the Super User Group or any group you have added Telephone Type Indicates the device type NBX Business Phone Id...

Страница 149: ...les recording for all calls to or from this telephone Group Default Uses the setting either On or Off for the telephone group to which this telephone belongs Both the Off and the Group Default setting...

Страница 150: ...ut Disabled Prevents this telephone from playing NBX system pages Extension Number The telephone s dialing extension By default the system automatically assigns the lowest unused Extension You can cha...

Страница 151: ...ply to make your changes 6 Click OK Checking a Telephone s Status To check the status of a telephone 1 In the Device Configuration main dialog box click the Telephones tab The Device Configuration dia...

Страница 152: ...identifies the telephone s user Extension The extension assigned to this telephone Dialog Refresh Specifies how often to renew the information that appears in the Status dialog box The selections are...

Страница 153: ...status for different conditions Software Version Identifies the telephone s software version Note that the telephone software version may be different than the system software version Time Last Seen A...

Страница 154: ...a call CAUTION Do not configure more than 400 bridged extensions on a SuperStack 3 NBX system or more than 50 bridged extensions on an NBX 100 system CAUTION You can not map the bottom button in the r...

Страница 155: ...ions have been defined See Viewing Bridged Extension Information later in this chapter When you define bridged extension appearances on a primary telephone Incoming calls appear on the bridged extensi...

Страница 156: ...ged extension buttons Two other NBX Business Telephones extensions 1088 and 1099 are defined as secondary telephones on which extension 1077 is to appear On the 1088 telephone buttons 8 9 10 11 and 12...

Страница 157: ...The process of defining bridged extensions involves Defining Bridged Extensions on a Primary Telephone Defining Bridged Extensions on a Secondary Telephone Defining Bridged Extensions on a Primary Te...

Страница 158: ...dged extension appearances for the extension 1006 on the primary telephone 7 Click OK Defining Bridged Extensions on a Secondary Telephone After you have defined the bridged extension buttons on the p...

Страница 159: ...Button Mappings dialog box Figure 54 appears Figure 54 Telephone Button Mappings Dialog Box 6 For each button that you want to include in the group of bridged extension buttons a Select Bridged Exten...

Страница 160: ...imary and a secondary telephone Sample Calling Situations Using Bridged Extensions This sections describes typical telephone call situations involving bridged extensions on primary and secondary telep...

Страница 161: ...only after it is placed on hold by Bradley Similarly after Alicia picks up the call neither Bradley nor Connie can access the call If Alicia wants to include either Bradley or Connie in the call she c...

Страница 162: ...telephones and which are secondary telephones To view the bridged extensions information 1 In the NBX NetSet Main Menu window click Device Configuration 2 Click the Telephones tab 3 Click Bridged Exte...

Страница 163: ...that person s telephone This section covers these topics Creating a New Telephone Group Modifying a Telephone Group Removing a Telephone Group Viewing Telephone Group Membership Creating a New Teleph...

Страница 164: ...oup list box Modifying a Telephone Group You may want to change the name of a telephone group to reflect a change in your organization or you may want to change whether the group is configured for cal...

Страница 165: ...ox You must have installed a call recording license before you can enable the Call Record Monitor check box 7 Click OK Removing a Telephone Group You can remove a telephone group if it is no longer ne...

Страница 166: ...oup The report also includes membership information about Class of Service Groups To view the membership report click Membership You do not need to select a telephone group first The report includes i...

Страница 167: ...ephone on page 150 Telephone Groups For instructions on enabling these features see Creating a New Telephone Group on page 163 Modifying a Telephone Group on page 164 Recording Calls Between Telephone...

Страница 168: ...BX telephones or analog telephones attached to ATC ports or to ATAs that both normally have recording disabled if either person puts the call on hold the NBX system enables recording while music on ho...

Страница 169: ...system outside lines are pooled and arbitrated by the Call Processor To call an outside number a user must dial the line pool access number typically 9 and the Call Processor assigns the next availab...

Страница 170: ...105 Attendant Console Creating a Busy Lamp Speed Dial Button Mapping A Busy Lamp Speed Dial button is an Access button with a light that is mapped so that it can function as a speed dial to another ex...

Страница 171: ...elephone in a delayed ringing pattern continue to ring until the call is answered or transferred to the Auto Attendant Telephones belonging to a delayed ringing pattern do not need to belong to the sa...

Страница 172: ...lephone Groups tab The Telephone Groups dialog box appears Figure 56 2 Click Add type a Group Name and click OK 3 Click the Group that you want to apply mappings to 4 Click Button Mappings For large A...

Страница 173: ...field enter an extension from the personal speed dial extension range Personal speed dial 11 corresponds to extension 610 Account Code Allows you to map the account code function to this button Accou...

Страница 174: ...ls from lines not mapped to specific buttons ring on a System button To call an outside number from a System line you must access a line pool by dialing either 9 or 8 depending on your line pool confi...

Страница 175: ...a 3 digit plan manually specify any 3 digit extension ranges that are not set by the imported plan NBX 100 601 609 Note The NBX 100 system is shipped with a 3 digit dial plan If you import a 4 digit p...

Страница 176: ...ll Park extension NBX 100 601 609 Note The NBX 100 is shipped with a factory default 3 digit dial plan If you import any 4 digit plan you must manually specify any 4 digit extension ranges that are no...

Страница 177: ...p Do Not Disturb to a button on an NBX telephone It does not matter whether you do this for the individual telephone or for the telephone group to which the telephone belongs The user presses the mapp...

Страница 178: ...ty Priority Not used CLIR Next Normally when an ISDN call is made the identity of the caller is provided to the PSTN and may be seen by the called party if they subscribe to the Caller ID service CLIR...

Страница 179: ...be programmed by the administrator NBX NetSet System Configuration Speed Dials On the NBX 100 map the first 10 system speed dials using the Button Mappings window To map the remaining 90 system speed...

Страница 180: ...ed Call Pickup extensions to this button Directed Call Pickup allows you to pick up a call that is ringing on a particular extension Your telephone and the ringing telephone must be part of the same c...

Страница 181: ...the Help for NBX NetSet System Configuration System Settings System Wide for more information on IP network protocols To change the IP settings of a telephone 1 Log on to the NBX NetSet utility using...

Страница 182: ...gs that you entered are now reported by the device CAUTION If you have configured an NBX telephone for operation on a subnetwork other than the Call Processor s subnetwork and if you access the Modify...

Страница 183: ...that are not set by the imported plan NBX 100 601 through 609 The NBX 100 is shipped with a factory default 3 digit dial plan If you import any 4 digit plan you must manually specify any 4 digit exte...

Страница 184: ...he Extension field 5 Enter a name for the extension in the Name field 6 Click OK Changing the Name of a Call Park Extension You can change the name of any Call Park extension To change the name of an...

Страница 185: ...on You can remove a Call Park extension at any time To remove a Call Park extension 1 In the NBX NetSet Main Menu window click Device Configuration The Device Configuration dialog box appears Figure 4...

Страница 186: ...h the extension The device name of the Attendant Console This section describes how to configure the Attendant Console manually Alternatively you can use Auto Discovery to add and configure the device...

Страница 187: ...m you can associated at most 3 Attendant Consoles with any one telephone To add a new NBX 1105 Attendant Console 1 In the NBX NetSet Main Menu window click Device Configuration The Device Configuratio...

Страница 188: ...on to associate with this Attendant Console Each Attendant Console must be associated with a single NBX Business Telephone Auto Assign Button Mappings Based on what is in the database maps all existin...

Страница 189: ...Figure 49 2 Click the Attendant Console tab The Attendant Console dialog box appears Figure 63 3 Select the Attendant Console that you want to modify and click Modify The Modify dialog box appears Fig...

Страница 190: ...Configuration dialog box appears Figure 49 2 Click the Attendant Console tab The Attendant Console dialog box appears Figure 63 3 Select the Attendant Console for which you want to view the status and...

Страница 191: ...ole to receive a new download of its operating software CAUTION If the device has an active call then Reset Device disconnects the call Status The state of the device as of the last Dialog Refresh Onl...

Страница 192: ...g Attendant Console Buttons This section describes how to configure the buttons on the NBX 1105 Attendant Console The Attendant Console buttons include 50 Access buttons You can assign each button two...

Страница 193: ...6 Click Apply to implement the new mappings 7 Click OK Table 30 Feature Button Mappings Function Description Default Indicates that this button has no mapping Account Code Allows you to map the accoun...

Страница 194: ...the same way as the Transfer button on an NBX Business Telephone or an NBX Basic Telephone See the NBX Telephone Guide for details Conference Makes this button behave in the same way as the Conference...

Страница 195: ...u to withhold this information from the called user Switch to DTMF Enables this button to switch the currently active call from pulse dialing to DTMF NOTE This feature applies only to calls made using...

Страница 196: ...SuperStack 3 NBX and PG 500 531 NBX 100 described later in this table DP 540 589 SuperStack 3 NBX DP 540 549 NBX 100 Maps one of the Directed Call Pickup extensions to this button Directed Call Pickup...

Страница 197: ...Main Menu window click Device Configuration The Device Configuration dialog box appears Figure 49 2 Click the Attendant Console tab The Attendant Console dialog box appears Figure 63 3 Select the Atte...

Страница 198: ...s a hunt group login button but the user no longer wants to use the button this way You select Default for the button and click Apply If the normal setting for the button defined for the corresponding...

Страница 199: ...Call Park enter a Call Park extension When you want to park a call you must first press the Call Park button by default the third button below the PROGRAM button on an NBX Business Telephone and then...

Страница 200: ...Messaging System Open Assigns the System Open feature to the button This allows the user to implement the System Open Business Hours setting by pressing this button Number Not used Prty Priority Not u...

Страница 201: ...imported plan SuperStack 3 NBX 6000 6099 Note The Superstack 3 NBX is shipped with a 4 digit dial plan If you import any 3 digit plan you must manually specify any 3 digit extension ranges that are n...

Страница 202: ...es users must use Feature Code 446 to disable Do Not Disturb on the telephone Example You map Do Not Disturb to a button on an NBX telephone It does not matter whether you do this for the individual t...

Страница 203: ...ot used Prty Priority Not used CLIR Next Assigns Calling Line Identity Restriction to this button When you press the button the next ISDN call made from this telephone does not contain calling party i...

Страница 204: ...BX NetSet System Configuration Speed Dials For the NBX 100 you can map the first 10 system speed dials using the Button Mappings window To map the remaining 90 system speed dials use the Other button...

Страница 205: ...00 Maps one of the Directed Call Pickup extensions to this button Directed Call Pickup allows you to pick up a call that is ringing on a particular extension Your telephone and the ringing telephone m...

Страница 206: ...other devices To set Attendant Console Feature IP settings 1 Log on to the NBX NetSet utility using the administrator ID and password 2 In the NBX NetSet Main Menu window click Device Configuration 3...

Страница 207: ...st Line Card port You typically configure 4 Port Line Cards during installation See the NBX Installation Guide for more information If you remove a line card from the system the port information remai...

Страница 208: ...configure a line card port automatically 1 In the NBX NetSet Main Menu window click System Configuration The System Configuration dialog box appears Figure 70 Figure 70 System Configuration System Se...

Страница 209: ...st organizations use Auto Discovery to automatically configure line card ports However you can configure a line card port manually and select all settings To configure a line card port manually 1 In t...

Страница 210: ...210 CHAPTER 3 DEVICE CONFIGURATION Figure 72 Line Card Ports Tab 3 Click Add The Add Line Card Ports dialog box appears Figure 73 Figure 73 Add Line Card Port Dialog Box...

Страница 211: ...ss for H 323 Gateway For more about installing line cards and determining the port MAC address see the NBX Installation Guide When you type a MAC Address use the format XX XX XX XX XX XX where each X...

Страница 212: ...ide the system wide setting With Silence Suppression enabled the line card port detects silence in the audio stream such as a pause in conversation and sends no packets This reduces network traffic du...

Страница 213: ...ther for the Analog Line Card port are not used Device Configuration Line Card Ports Modify Not mapped to any telephone 500 Calls go directly to the Automated Attendant without ringing any telephone M...

Страница 214: ...guration Line Card Ports Modify Mapped to a button on a user telephone or to a button on an Attendant Console associated with the user s telephone Extension of the Receptionist User telephone rings If...

Страница 215: ...ove a line card port that is already configured you remove the port information from the database To remove a line card port 1 In the NBX NetSet Main Menu window click Device Configuration The Device...

Страница 216: ...ure 75 Device Status Dialog Box Table 34 describes the fields in the Device Status dialog box Table 34 Device Status Dialog Box Fields Field Purpose MAC Address The hardware address of the port assign...

Страница 217: ...fresh Specifies how often to renew the information that appears in the Status dialog box Device Refresh Forces the port to send a status message to the Call Processor A port sends a status message to...

Страница 218: ...any of these ports are disrupted Advanced Settings The Advanced Settings button enables you to set the audio gain and timing controls on each port of an Analog Line Card To set these parameters 1 In t...

Страница 219: ...n the country in which the NBX system is operating When you load a regional pack Operations Regional Software and select the tones and cadences appropriate for your location System Configuration Syste...

Страница 220: ...nt the CO from falsely detecting Flash Hook events Default Depends on the country in which the NBX system is operating When you load a regional pack Operations Regional Software and select the tones a...

Страница 221: ...s operating When you load a regional pack Operations Regional Software and select the tones and cadences appropriate for your location System Configuration System Settings Regional Settings Advanced t...

Страница 222: ...nalog Terminal Port Removing an Analog Terminal Adapter Viewing The Status of an Analog Terminal Adapter Adding a 4 Port Analog Terminal Card To add a 4 Port Analog Terminal Card to the NBX system usi...

Страница 223: ...rt look for the ATC port with a MAC address that is two hexadecimal digits higher than the MAC address of the board The extension of the port is in the first column Ext After you have added the Analog...

Страница 224: ...e added the Analog Terminal Card you can configure the parameters for each of the four ports See Modifying an Analog Terminal Port later in this chapter Adding a Single Port Analog Terminal Adapter AT...

Страница 225: ...Connecting and Managing Analog Devices 225 Figure 76 ATA Tab 3 Click Add The Add ATA dialog box appears Figure 77 Figure 77 Add ATA Dialog Box...

Страница 226: ...or ATC port Fwd to Auto Attendant Redirects unanswered calls to the Auto Attendant instead of voice mail Extension Number The extension number assigned to the device connected to this ATA First Name L...

Страница 227: ...nalog Terminal Adapters ATAs 3 Select the analog device that you want to modify Return busy tone when device is in use Returns a busy tone to the caller if the telephone attached to this ATC port or A...

Страница 228: ...are address of this ATA You cannot modify it Channel Number The number of the port or channel on the Analog Terminal Card The 3C10117C Analog Terminal Card uses a single MAC address there was one MAC...

Страница 229: ...ow Bandwidth Configures the device to operate over a low bandwidth link as a convenience for telecommuters at remote sites ADPCM Audio Only Restricts the ATA to support ADPCM audio only NOTE Fax devic...

Страница 230: ...er 3 Select the Single Port ATA or the port on a 4 Port Analog Terminal Card you want to remove 4 Click Remove A dialog box prompts you to confirm the removal 5 Click Yes The system removes the item y...

Страница 231: ...l MAC addresses The ports on a 3C10114C 4 Port Analog Terminal Card have the same MAC address and a Virtual Device Number VDN in square brackets after it provides a unique identifying number to each p...

Страница 232: ...of an Analog Terminal Card or on a single port Analog Terminal Adapter To set these parameters 1 In the NBX NetSet Main Menu window click Device Configuration 2 Click the ATA tab Dialog Refresh How o...

Страница 233: ...ettings The Advanced Settings dialog box Figure 80 appears If you change any of the values in the Advanced Settings dialog box the settings you change persist if you later upgrade the NBX system softw...

Страница 234: ...d to this ATA or ATC port Default Depends on the country in which the NBX system is operating When you load a regional pack Operations Regional Software and select the tones and cadences appropriate f...

Страница 235: ...the NBX system is operating When you load a regional pack Operations Regional Software and select the tones and cadences appropriate for your location System Configuration System Settings Regional Se...

Страница 236: ...uration System Settings Regional Settings Advanced the default value is set on your NBX system Minimum 0 msec Maximum 2000 msec Supervisory Disconnect Pulse msec Set this value to define the duration...

Страница 237: ...t is busy Use this setting to select the congestion signal associated with the Regional Pack that is being used on the NBX system US Dial Tone Use this setting to select the dial tone used in the Unit...

Страница 238: ...r ID generator Default Depends on the country in which the NBX system is operating When you load a regional pack Operations Regional Software and select the tones and cadences appropriate for your loc...

Страница 239: ...This section covers these topics Adding an ISDN BRI ST Digital Line Card Configuring the ISDN BRI ST Digital Line Card BRI ST Card Status Lights Modifying a BRI ST Card Adding or Modifying a BRI Group...

Страница 240: ...y choice In either situation you need to know how many digits the carrier passes Example Carriers commonly pass either the last three digits or last four digits of the number for each incoming call So...

Страница 241: ...g in to the NBX NetSet utility using the administrator login ID and password 2 In the NBX NetSet Main Menu window click System Configuration 3 In the System Configuration window click the System Setti...

Страница 242: ...Card These sections tell you how to use the NBX NetSet utility to set up your BRI ST Digital Line Card parameters Configuring for ISDN BRI Signaling Configuring BRI Groups Verifying BRI Group Membersh...

Страница 243: ...e dash indicates channel number 4 5 To change the name of the BRI ST board edit the contents of the Board Name field to help you to identify the BRI ST board in device lists 6 Enable the On Line check...

Страница 244: ...nfig Status Report and Export Report Both of these buttons generate configuration and status information for the selected Digital Line Card Because this information is used for troubleshooting purpose...

Страница 245: ...boxes 7 Click OK Verifying BRI Group Membership To verify that all channels are in the member list 1 On the Digital Line Cards tab from the Select Device Type list select BRI Group List and then clic...

Страница 246: ...spans on a BRI ST card has status lights that indicate the status of the span Table 42 Modifying a BRI ST Card These sections tell you how to modify a BRI card that is already installed in the system...

Страница 247: ...Make the changes that you want Table 43 lists all span parameters The ISDN BRI ST Digital Line Card supports two channels per span Table 43 Span Parameters Parameter ISDN BRI Options Span Name A name...

Страница 248: ...udio Controls settings unless you are instructed to do so by a qualified support representative Adding or Modifying a BRI Group A BRI ST Digital Line Card group is one or more BRI channels that are as...

Страница 249: ...odify a group the changes affect all of the Digital Line Cards assigned to that group CAUTION Modifying a BRI group disconnects any active calls on any channels that are associated with the group To m...

Страница 250: ...ction N A Start Type N A Digit Collection N A Called Party Digits N A Calling Party Digits N A Auto Extension The Auto Extension number to handle this group for any of the Business Hours Extension 500...

Страница 251: ...you want to change membership 3 Click Membership The Manage Group Membership dialog box Figure 87 appears Figure 87 Manage Group Membership Dialog Box BRI 4 To add a channel to the Member List select...

Страница 252: ...ch the channel was most recently a member Example By default the system creates two groups Group 1 and Group 2 and places all channels in Group 1 If you try to move a channel to the non member list of...

Страница 253: ...less a 3Com Technical Support representative advises you to do so Modifying an ISDN channel disconnects any existing calls on that channel To modify a channel on an installed BRI ST card 1 On the Digi...

Страница 254: ...tate The state of the board and channel Span ID Device The span number and device number Group Name A name that helps you identify this group in a list Channel Name Enter a unique name for the channel...

Страница 255: ...s information 4 Click Status The BRI Channel Status dialog box Figure 90 appears Figure 90 Channel Status Dialog Box BRI 5 View the status of the channel 6 Refresh the Channel Status dialog box To man...

Страница 256: ...I board you want and click Status 4 In the Board Status dialog box select a DSP from the DSP List and click Details The DSP Status window Figure 91 appears Figure 91 DSP Status Window BRI 5 Click Clos...

Страница 257: ...ist select T1 ISDN Board List 4 Click Apply 5 Select the BRI board for which you want to change the IP settings 6 Click IP Settings Figure 92 If there is no IP Settings button in the dialog box you ha...

Страница 258: ...gital Line Card IP Settings Dialog Box BRI 2 Enter the desired IP addresses for the channels You must have IP licenses installed before you can enter addresses 3 Enter the mask number appropriate for...

Страница 259: ...Line Card you want to remove from the list 5 Click Remove A dialog box prompts you to confirm the removal 6 Click Yes Configuring and Managing E1 Digital Line Cards This section describes how to add a...

Страница 260: ...her situation you need to know how many digits the carrier passes Example Carriers commonly pass either the last three digits or last four digits of the number for each incoming call Sometimes the las...

Страница 261: ...etSet utility using the administrator login ID and password 2 In the NBX NetSet Main Menu window click System Configuration 3 In the System Configuration window click the System Settings tab Other che...

Страница 262: ...PRI Signaling Configuring E1 Groups Verifying E1 Group Membership Completing the E1 Configuration Before you configure an E1 card you must configure the Dial Plan as described in Chapter 2 Configurin...

Страница 263: ...appears as 1 00 e0 bb 04 4e a5 4 Trunk The 4 after the dash indicates channel number 4 6 To change the name of the E1 board edit the contents of the Board Name field This name helps you identify the...

Страница 264: ...ice Type list select ISDN PRI Group List 3 Click Apply 4 From the ISDN PRI Group List select PRI Group 1 5 Click Modify The Modify Group dialog box Figure 95 appears Figure 95 Modify Group Dialog Box...

Страница 265: ...Completing the E1 Configuration To complete the E1 configuration perform these steps 1 Return to the Digital Line Cards tab 2 In the Select Device Type list select ISDN PRI Channel List click Apply 3...

Страница 266: ...tell you how to modify a E1 card that is already installed in the system Modifying the E1 Card Name Modifying an E1 Span Configuring Partial E1 Lines Modifying Audio Controls Modifying the E1 Card Na...

Страница 267: ...E1 Digital Line Cards 267 2 Select Device Configuration Digital Line Cards Figure 98 Figure 98 Digital Line Cards Tab 3 Select the board in the T1 ISDN Board List and click Modify Figure 99 Figure 99...

Страница 268: ...you enter helps you to identify the board in device lists Modifying an E1 Span To modify an E1 span 1 Return to the Digital Line Cards tab 2 From the Select Device Type pull down list select ISDN PRI...

Страница 269: ...than the maximum number of channels implemented This is called a Fractional Partial or Subequipped E1 Example To reduce near term costs you may decide to purchase 15 channels now and implement more l...

Страница 270: ...ice represents the number of active provisioned channels in the Partial E1 4 Create two groups Put all of the active channels in one group and all of the inactive channels in the other Mark the active...

Страница 271: ...Add Group Dialog Box E1 ISDN PRI To modify ISDN PRI group parameters 1 Type a name for the new group in the Group Name field 2 To enable the transfer of incoming calls to another line card port select...

Страница 272: ...102 shows the ISDN PRI Modify Group dialog box Figure 102 Modify Group Dialog Box E1 ISDN PRI 5 Make the changes that you want to the group parameters Table 47 describes each parameter Table 47 Group...

Страница 273: ...ommodate changing needs To change group membership 1 Return to the Digital Line Cards tab 2 From the Select Device Type pull down list select ISDN PRI Group List 3 Click Apply 4 Select the group for w...

Страница 274: ...group at a time You cannot move a channel from the members list to the non members list of a group unless the system can assign the channel to another group If a channel has never been a member of ano...

Страница 275: ...2 9 Click Close Removing an E1 Group You may want to remove groups if you no longer need them To remove a group 1 Return to the Digital Line Cards tab 2 From the Select Device Type pull down list sel...

Страница 276: ...hat channel If you use Auto Discovery to add channels on an E1 PRI line note that the 30 channels discovered are numbered 1 through 15 and 17 through 31 This reflects the physical channel mapping on t...

Страница 277: ...ould enable Trunk to Trunk transfers if you plan to connect a Voice Over IP VOIP gateway to a line card port and let callers use the system to access the telephone system from a remote location and us...

Страница 278: ...for which you want status information 3 Click Status A Channel Status dialog box Figure 106 appears Figure 106 Channel Status Dialog Box E1 ISDN PRI 4 View the status of the channel and then refresh t...

Страница 279: ...the DSP List and click Details Figure 107 Figure 107 DSP Status Window 5 Click Close to close the DSP Status window Modifying IP Settings for an E1 Card You can modify the IP settings for an E1 card t...

Страница 280: ...ure 108 If there is no IP Settings button in the dialog box you have not yet installed the IP licenses You must install them before you can proceed Figure 108 Digital Line Card IP Settings Dialog Box...

Страница 281: ...re 109 Modify Digital Line Card IP Settings Dialog Box 2 Enter the desired IP addresses for the channels You must have IP licenses installed before you can enter addresses 3 Enter the mask number for...

Страница 282: ...from the list 5 Click Remove A dialog box prompts you to confirm the removal 6 Click Yes Configuring and Managing T1 Digital Line Cards These sections describe how to add and configure a T1 Digital L...

Страница 283: ...es for T1 Enabling Auto Discovery for Digital Line Cards Inserting the T1 Digital Line Card Preparing the NBX System for T1 Cards Before you insert the T1 Digital Line Card into the chassis order a T1...

Страница 284: ...nge A unique set of entries handles incoming digit sequences from 3500 through 3599 from 3600 through 3699 and each of the other sequences in which the first two digits are unique in the range from 37...

Страница 285: ...gital Line Cards 285 Figure 110 NBX NetSet Main Menu Window The System Configuration window appears Figure 111 Figure 111 System Configuration System Settings Tab 3 In the System Configuration window...

Страница 286: ...ne Cards check box may already be selected Other check boxes may be selected based on previous Auto Discoveries You do not need to clear these check boxes to install the T1 Digital Line Card However i...

Страница 287: ...ten the left and right screws on the front of the T1 card to secure it to the chassis CAUTION Wait 3 minutes for the T1 card to initialize and for the system to update its database You must wait this...

Страница 288: ...process If you attach a console cable to the COM1 port on the T1 card and use Hyperterm software to view the text output from the card you see status messages associated with the two reboot processes...

Страница 289: ...ystem has discovered appear in the list By default the NBX system autodiscovers a T1 Digital Line Card as a T1 DS1 card and displays it in the list as T1 not PRI 4 From the list select the new T1 Digi...

Страница 290: ...the MAC address column appears as 00 e0 bb 00 bd f0 4 New Trunk The 4 after the hyphen indicates channel number 4 7 To change the name of the T1 Digital Line Card enter a new name in the Board Name f...

Страница 291: ...Line check box 8 Click Apply 9 Click OK 10 In the T1 ISDN Board List verify that the entry for this card in the Status column changes from Offline to Online You may need to wait a minute or two and t...

Страница 292: ...es are assumed for Called Party Digits or Calling Party Digits 6 Modify the Wink Wait value a Select Wink Wait from Time Values list b Type 3000 in the New Value text box c Click Apply d Ask your tele...

Страница 293: ...ght turns on Verifying T1 Group Membership DS1 To verify that all channels are in the Member List of a T1 Digital Line Card 1 Return to the Digital Line Cards tab Figure 113 2 From the Select Device T...

Страница 294: ...telephone company for assistance with the T1 line If the Nominal light does not turn on contact 3Com Technical Support Enabling and Disabling Echo Cancellation There are two situations in which it ma...

Страница 295: ...list select T1 Span List 4 Click Apply 5 Select the span for which you want to set echo cancellation 6 Click the Audio Controls button See Figure 117 Figure 117 Audio Controls for a T1 Digital Line C...

Страница 296: ...e two reboot processes See Connecting a Computer to a Serial Port in Chapter 10 Another way that you can be sure that it is safe to proceed is to examine the status lights on the front panel of the T1...

Страница 297: ...aracters 6 From the Card Type pull down list select ISDN PRI 7 Click OK The Digital Line Cards tab Figure 113 reappears 8 Wait until the entry for this Digital Line Card in the Type column changes to...

Страница 298: ...cting the T1 Line and Activating the Span To connect the T1 line and activate the span 1 Plug the T1 line into the T1 Digital Line Card 2 Return to the Digital Line Cards tab Figure 113 3 From the Sel...

Страница 299: ...ne You may need to wait a minute or two and then refresh your browser window to see this change Verifying the Change in Span Status To verify that the Span status changes from Offline to Ready 1 Retur...

Страница 300: ...dialog box Figure 121 appears Figure 121 Modify Group Dialog Box T1 ISDN PRI 6 To modify the name of the group enter a new name in the Group Name field You can use alphanumeric characters dashes and u...

Страница 301: ...Membership Dialog Box 6 Scroll through the Member List to verify that all 23 channels are present 7 To change the membership of a group you must move channels from the Non Member List to the Member L...

Страница 302: ...tor to the T1 card the Nominal status light on the front panel of the T1 board should now turn on solid green If the Nominal status light does not turn on and you have the telephone company s T1 line...

Страница 303: ...iguring Partial T1 Lines Modifying Audio Controls Modifying the T1 Card Name or Type You can change the name of a Digital Line Card at any time You can also set the type to T1 or ISDN PRI To modify a...

Страница 304: ...HAPTER 3 DEVICE CONFIGURATION Figure 124 Digital Line Cards Tab 3 Select the board in the T1 ISDN Board List 4 Click Modify The Modify Board dialog box Figure 125 appears Figure 125 Modify Board Dialo...

Страница 305: ...PRI for T1 ISDN PRI 7 Click OK Modifying a T1 Span To modify a span 1 Return to the Digital Line Cards tab 2 From the Select Device Type pull down list select either T1 Span List for T1 DS1 or ISDN PR...

Страница 306: ...supports 23 channels See Support of AT T s 4ESS Switch Protocol later in this section for details on configuring the NBX system for this protocol Table 49 Span Parameters Parameter T1 DS1 Options ISDN...

Страница 307: ...long distance carrier has a unique Carrier Identification Code CIC Obtain the code up to 4 digits from your carrier Default Outbound Service N A Determines the type of outbound call if no type is spe...

Страница 308: ...but not with MEGACOM MEGACOM A high volume outward calling service MEGACOM can be the default setting SDN Software Defined Network A premises to premises service with voice and voice grade data trans...

Страница 309: ...he 4ESS protocol 3Com does not support Call By Call Service with any other protocol To configure Call By Call Service 1 In the Modify Span dialog box click the Enable Call By Call Service check box 2...

Страница 310: ...to purchase 15 channels now and implement more later in order to reduce your near term costs Some telephone companies offer Partial T1 lines as their standard offering and provide fully implemented T...

Страница 311: ...rform these actions Modifying a T1 Group Changing T1 Group Membership Removing a T1 Group CAUTION Modifying a T1 group disconnects any calls in process on any channels associated with the group Modify...

Страница 312: ...ure 129 Modify Group Dialog Box T1 DS1 Figure 130 Modify Group Dialog Box T1 ISDN PRI 6 Make the desired changes to the group parameters See the Help for details on each parameter 7 Enable the On Line...

Страница 313: ...oup List for DS1 or ISDN PRI Group List for ISDN PRI 3 Click Apply 4 Select the group for which you want to change membership 5 Click Membership The dialog box that appears depends on the group list y...

Страница 314: ...stem moves the channel to the group of which the channel was most recently a member Example By default the system creates two groups Group 1 and Group 2 and places all channels in Group 1 If you try t...

Страница 315: ...advises you to do so Modifying an ISDN channel disconnects any existing calls on that channel To modify a channel on an installed T1 card 1 Return to the Digital Line Cards tab Figure 98 2 From the Se...

Страница 316: ...CONFIGURATION Figure 133 shows the T1 DS1 Modify Channel dialog box Figure 134 shows the T1 ISDN PRI Modify Channel dialog box Figure 133 Modify Channel Dialog Box T1 DS1 Figure 134 Modify Channel Di...

Страница 317: ...an installed T1 Digital Line Card 1 On the Digital Line Cards tab select from the Select Device Type pull down list either T1 Channel List for T1 DS1 channels or ISDN PRI Channel List for T1 ISDN PRI...

Страница 318: ...10 15 30 or 60 seconds to automatically refresh the Channel Status dialog box at the specified intervals b Enable the Device Refresh check box 8 Click Apply and then click OK Viewing DSP Digital Signa...

Страница 319: ...as the Call Processor to modify IP settings To modify the IP settings of a T1 Digital Line Card 1 In the NBX NetSet Main Menu window Figure 97 click Device Configuration and then the Digital Line Card...

Страница 320: ...at a time 1 In the Digital Line Card IP Settings dialog box click Assign Addresses Individually Figure 93 2 Enter the IP addresses that you want for the channels You must have IP licenses installed b...

Страница 321: ...Plan To remove a Digital Line Card 1 From the NBX NetSet Main Menu window Figure 97 click Device Configuration 2 Click the Digital Line Cards tab Figure 98 3 From the Select Device Type pull down list...

Страница 322: ...322 CHAPTER 3 DEVICE CONFIGURATION...

Страница 323: ...ailboxes You can add a mailbox for an extension that has no associated physical telephone A caller can dial directly into a phantom mailbox the person assigned to the phantom mailbox can create and se...

Страница 324: ...for user instruction on how to use Call Pickup If you select Auto Add Phones to Call Pickup Group 0 System Settings System wide every telephone that is added to the system is a member of Call Pickup...

Страница 325: ...hunt group you specify one of three types linear hunt group circular hunt group or calling group Your choice is based largely on the ringing pattern that you want For each group that you define you al...

Страница 326: ...e for both linear and circular hunt groups When a second call is routed to a linear or circular hunt group the telephone on which the second call first rings is different For Linear Hunt Group the new...

Страница 327: ...ice restrictions For example if you want to enable calling to a specific toll number to all users without regard to their CoS settings create a System Speed Dial for that number When you create a new...

Страница 328: ...328 CHAPTER 4 USER CONFIGURATION...

Страница 329: ...tem Settings You can use the System Settings tab to configure these system level items System wide Settings Regional Settings Date and Time Timers Ringing Patterns Multicast Addresses IP Addresses Mai...

Страница 330: ...n host for any IP packet not addressed to a host on the local subnetwork Subnet Mask An IP setting that identifies the network and host portions of an IP address on the network Network Protocol The tr...

Страница 331: ...IP address of the tertiary DNS server Network Protocol The transport mechanism for voice packets Ethernet only All communications are at the Ethernet frame layer Standard IP IP communications are use...

Страница 332: ...Silence Suppression on VTL Calls Implements silence suppression on VTL calls Audio Compression on VTL Calls Offers compression of audio data on VTL calls Auto Discover Telephones Auto Discover Line C...

Страница 333: ...The telephone user does not need to take any action to answer the call because immediately after the warning tone the call is connected using the speaker phone Handsfree on Transfer Disabled When the...

Страница 334: ...e enabled only if you have a MOH device connected to the system Music on Transfer Enables MOH audio for Call Transfer requires MOH to be installed and enabled Music on Transfer is automatically disabl...

Страница 335: ...ce pattern is 2 seconds of ring followed by 4 seconds of silence United Kingdom ringing cadence is 2 rings within approximately 2 seconds followed by 2 seconds of silence United States busy tone is 0...

Страница 336: ...to voice mail If you set this time to under 6 seconds caller ID information is not captured in voicemail Forward Voice Mail Off Timeout When a telephone s FWD VMAIL button is disabled this field speci...

Страница 337: ...ively scoped IP multicast that uses three scopes of administration Local scope Limited by local routers with IP addresses 239 255 0 0 through 239 255 0 16 Organizational local scope Limited by boundar...

Страница 338: ...es to perform these functions See the Help for the procedure on adding or deleting IP addresses The IP Addresses button appears only if you have IP On the Fly enabled in System Configuration System Se...

Страница 339: ...f their CoS does not allow toll calls Personal speed dial numbers are subject to CoS Do not confuse speed dial codes with extension numbers To set up system speed dials select System Configuration Spe...

Страница 340: ...e later in this chapter If the system is left in an automatic state it constantly compares the current time of day and day of week with the business hour tables The system knows the current day of the...

Страница 341: ...m Reporting Password Used in conjunction with Call Detail Reports an optional component of the NBX system See Call Reporting in Chapter 8 for more information Virtual Tie Lines Password Enables hop of...

Страница 342: ...ls in a fully mirrored system the system software switches to use only the remaining good disk and system operation continues Status information is available on the Call Processor front panel LEDs to...

Страница 343: ...ick Backup and specify a location for the backup file 2 Install the disk mirroring license a Obtain the license key from your dealer b Select Operations Licenses Add License c Type the license key in...

Страница 344: ...ystem initializing Flashing N A N A On System is running On N A N A On Flash codes indicate disk problem 2 flashes No valid disk system is halted 3 flashes Two valid disks but they are not paired syst...

Страница 345: ...ow To verify the status of a disk drive select Reports System Data Disk Status See the Help for information on verifying disk status Synchronizing disk 1 is valid disk 0 is becoming a fully mirrored d...

Страница 346: ...e mirrored disk drive a Unlock the disk tray b Unscrew the two retaining screws c Remove the disk tray d Disconnect the disk data cable from the mirrored disk drive e Disconnect the power harness from...

Страница 347: ...igure system wide settings for users voice mailboxes When you add new users to the system the system creates a mailbox for each user Users must record a name announcement a personal greeting and creat...

Страница 348: ...s listened to it or saved it The NBX system then marks the message for deletion However the message is not deleted until the end of this sequence of events The user logs in The NBX system informs the...

Страница 349: ...ration If the Attendant Console is forwarding calls to the Auto Attendant and all voice mail extensions are in use a caller from outside the system hears ringing but no answer until an extension is fr...

Страница 350: ...a user s e mail as mail messages with WAV file attachments Double clicking an attachment activates the computer s media player and the voice message plays through the speakers or earphones on the use...

Страница 351: ...hey receive a new voice mail message Users can specify the methods by which they receive notification You can configure these system wide Off site Notification settings Enable or disable Off site Noti...

Страница 352: ...between If you disable NBX Messaging in favor of another messaging application the Off Site Notification button on the Voice Mail tab is disabled Table 56 provides details on Off site Notification fi...

Страница 353: ...e to increase the maximum number of messages allowed per mailbox Table 57 Fields in the Status Window Column Purpose Ext The extension associated with the voice mail port Name The name associated with...

Страница 354: ...the maximum number You can configure parameters such as Maximum messages per mailbox and Maximum message length For parameters such as Maximum number of Voice Mail ports active at one time the number...

Страница 355: ...l ports The number voice mail ports licensed on this NBX system Maximum number of Voice Mail ports active at one time The number in the first column represents the number of voice mail ports that have...

Страница 356: ...NBX system informs them that the mailbox is full and that the message cannot be delivered This count indicates for all voice mailboxes in the NBX system how many messages were not deposited in a mail...

Страница 357: ...he disk space reported in both hours and KB kilobytes currently used by all voice mail messages stored on the NBX system disk Message Storage Remaining NBX 100 only The disk space reported in both hou...

Страница 358: ...independent Auto Attendants Different Auto Attendants can be assigned to different extensions inbound lines or DID numbers See Adding an Auto Attendant later in this chapter for more information Mult...

Страница 359: ...usiness Hours settings or after an incoming call exceeds a set number of rings To set the number of rings select User Configuration Users User Settings Call Forward Routing Calls to Specific Auto Atte...

Страница 360: ...signed when you add a new Auto Attendant You can change the extension number to an unused number that falls within the Auto Attendant extension range of your dial plan Default range 3 digit dial plan...

Страница 361: ...to Attendant You can record and play greetings for all future Auto Attendants from this extension You cannot customize any greetings or prompts until you have specified this extension You can specify...

Страница 362: ...dependent greetings select NBX Messaging Auto Attendant Menu Tree TD Greetings See the Help for the procedures on setting up time dependent greetings Prompt Menus You can use a main menu and submenus...

Страница 363: ...100 100 449 See note 1 SuperStack 3 NBX 1000 3999 See note 2 9 Goes to the Name Directory 0 Performs a single digit transfer to the extension specified in the menu tree for the auto attendant usually...

Страница 364: ...me typical Auto Attendant systems They illustrate the kind of information that you might include in your time dependent greetings main menu prompts and submenu prompts No Greetings Figure 143 shows th...

Страница 365: ...on that you allocate to a button on the keypad remains the same throughout the day Good morning Thank you for calling XYZ Corporation If you know your party s extension you can enter it now To speak t...

Страница 366: ...ents callers with options for reaching the operator specific departments or the company directory of names It also uses a submenu to direct callers to specific subgroups within the Sales department Th...

Страница 367: ...oice is available Table 62 Menu Tree Field Purpose Button Lists the buttons on the telephone key pad Task Description Describes the key pad button operation If you assign the Enter Submenu action to t...

Страница 368: ...re of this sequence Transfer to Voice Mail Allows callers to leave a voice message for a person without ringing that person s telephone Users can also call in and listen to their voice mail from a rem...

Страница 369: ...Managing Auto Attendants This section describes additional ways in which you can manage Auto Attendants Modifying an Auto Attendant Removing an Auto Attendant Restoring Auto Attendant Greetings Enter...

Страница 370: ...Evening greetings Field Purpose Name Edit the name of the Auto Attendant Extension Edit the extension number by changing it to an unused number that falls within the Auto Attendant extension range of...

Страница 371: ...cannot use the Voice Application Setup to configure submenus That must be done using the NBX NetSet utility See Submenus in this chapter Although the setup utility lets you perform tasks in any seque...

Страница 372: ...ee Auto Attendant Buttons earlier in this chapter or through the Voice Application Setup utility Do your time dependent greetings become active at the times you want If not you can use the NBX NetSet...

Страница 373: ...To configure VPIM control parameters select NBX Messaging VPIM See the Help for the procedure on configuring control parameters Table 65 explains the VPIM control parameter fields and their purpose T...

Страница 374: ...ct to the target system modify the number default is 4 attempts in this text box If the NBX system is unsuccessful in contacting the target system after the specified number of send attempts the voice...

Страница 375: ...essage To remove a block of messages use Ctrl Shift Hold down the Ctrl key to select several non contiguous messages for removal Send all messages now The NBX system attempts to send all messages imme...

Страница 376: ...failed and the retry limit was reached or because the type of failure caused the retry limit to be ignored example a non existent address would be tried only once If a message has multiple destination...

Страница 377: ...EHLO response Definition The amount of time that the local system waits for an acknowledgement of a EHLO message Detail After the greeting the local system sends either a HELO or EHLO to get ESMTP me...

Страница 378: ...e other site that the dot has been received Minimum 10 minutes Default 10 minutes SMTP RSET response Definition The time that the local system waits for an acknowledgement of a RSET command Detail Mai...

Страница 379: ...them After you install the software you must reboot the system to initialize the new software As part of the upgrade and reboot process you can choose to use your existing configuration data with the...

Страница 380: ...back up your system data See Backup later in this chapter After you upgrade your system software you must reboot the system To upgrade or remove software select Operations Software Upgrade See the He...

Страница 381: ...data was backed up you cannot specify that you want to restore voice mail during a restore operation Convert Database You can migrate configuration data stored with an older software version to a new...

Страница 382: ...ades and processes that occur during upgrades To view event logs select Operations Event Log See the Help for the procedure on viewing event logs Licenses You can install licenses for these optional s...

Страница 383: ...to remove the disk mirroring license If you do not follow the correct procedure you may not be able to restart the SuperStack 3 NBX system Usage Report The Usage Report displays for each license insta...

Страница 384: ...nse Description A description of the license A site license indicates one of these two things Enables the function across the entire NBX system Example The Internet Voice Messaging license VPIM allows...

Страница 385: ...to remove this software when prompted you must either Wait until you remove a subsequent version of system software before you can delete any unused regional software Remove all versions of the select...

Страница 386: ...the Help for instructions on these procedures NBX Software Upgrades When you upgrade the NBX system software you do not need to reinstall and import the third party drivers provided that you continue...

Страница 387: ...ndant the caller can search this same directory for the person by using the phone s key pad to type the first letters of the person s last name The Last Name parameter of each user profile forms the d...

Страница 388: ...Status In addition to viewing basic system data you can also view data specifically about disk drives If you are using disk mirroring you can confirm the status of both disks To view disk status sele...

Страница 389: ...ocessing applications Export your call data in HTML format for publication on a web server Export reports to a disk file or directly to a Microsoft mail message or a Microsoft Exchange folder Call rep...

Страница 390: ...ed or scrambled The collection storage or manipulation of personal data such as these call numbers may incur obligations under local laws such as those relating to data protection or privacy These leg...

Страница 391: ...a Microsoft Windows 95 Windows NT 4 0 Windows 98 or Windows 2000 computer The application enables you to use TAPI enabled programs with the NBX system For more information see Chapter 5 Windows 95 Pre...

Страница 392: ...t purchase the complete Adobe Acrobat application See www adobe com To create sets of Label Makers select Downloads Label Makers See the Help for procedures on making multiple labels A file to create...

Страница 393: ...leshooting Digital Line Card Troubleshooting Alarm Conditions Overview Alarm Descriptions Alarms on NBX Digital Line Cards Configuration and Status Reports Connecting a Computer to a Serial Port Servi...

Страница 394: ...by disconnecting and then reconnecting its power connector For more information about NBX telephone connections see Chapter 3 of the NBX Installation Guide 3 To start the LUI On the NBX Business Tele...

Страница 395: ...are for moving the cursor left or right The middle button is not used 3 Program button for starting or exiting the utility 4 Key pad for selecting menu items or entering numeric characters 5 Access bu...

Страница 396: ...d right buttons are for moving the cursor left or right The middle button is not used 3 Key pad for selecting menu items or entering numeric characters 4 Access buttons AB1 AB3 for selecting functions...

Страница 397: ...r this subnetwork NCP IP Address IP address of the call processor with which this telephone communicates To return to the main menu On the NBX Business Telephone press Program On the NBX Basic Telepho...

Страница 398: ...n Ping H3 IP For use only by a qualified 3Com service person Contact 3Com before using this test 7 Test LEDs On the NBX Business Telephone turns on all LEDs for 5 seconds Lets you quickly check for in...

Страница 399: ...X Business Telephone use Access buttons 1 6 On the NBX Business Telephone use buttons AB1 AB2 AB3 Hold Volume Down and Volume Up Use the left and right soft keys to move the cursor left or right Press...

Страница 400: ...ted to the NBX system NCP You should not use the NCP IP address The NBX Business Telephone uses the IP Gateway and subnet mask information programmed into it using the AB16 and AB17 buttons H3PingIP s...

Страница 401: ...date use the NBX NetSet utility to reset the system time If the display shows random characters for example 00 0 you must 1 Disconnect power to the chassis that holds the Call Processor 2 Wait 60 sec...

Страница 402: ...using the administrator username and password The CAPS LOCK key on your keyboard is activated The NBX NetSet utility username and passwords are case sensitive For example the NBX NetSet utility accept...

Страница 403: ...eave the compression format set to ADPCM The ability to select the format allows you to migrate existing data into an older database for backwards compatibility For instructions on how to change the v...

Страница 404: ...the problem is most likely in the Digital Line Card and you should contact 3Com Technical Support to report the problem If the Nominal light turns on the problem is either in the CSU Channel Service U...

Страница 405: ...CFA also known as Blue CFA A state that exists at the downstream equipment and indicates that it has detected an AIS signal from the upstream equipment Yellow Alarms RAI also known as Yellow Alarm Sig...

Страница 406: ...Select Device Type pull down list select T1 Span List or if you are using an E1 card select ISDN PRI Span List 5 Click Apply 6 Select the span you want 7 Click Status The words Red Alarm or Blue Alar...

Страница 407: ...of digital signal processors OffCh Number of channels in the offline state OnChs Number of channels in the online state AEClosed Autoattendant extension when business is closed AELunch Autoattendant...

Страница 408: ...annel ErrorCode The code that identifies the type of error Ext Extension FlashHookTransfer Status of flash hook transfer function If enabled allows user receiving a call to do a flash hook transfer to...

Страница 409: ...o this span Span Name Name of span SpanNo Identifying number for a span Start Type Mechanism used to indicate start of a call Status Status of a channel span card Values Online Idle Unknown Default On...

Страница 410: ...e cards listed in Table 76 To connect the computer to the COM1 or CONSOLE port on a board 1 Using a standard computer serial cable 9 pin male to 9 pin female connect the male end of the cable to the f...

Страница 411: ...ly replaced Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions Getting Service and Support Your author...

Страница 412: ...412 CHAPTER 10 TROUBLESHOOTING...

Страница 413: ...n these sections Overview of ConneXtions Installation Requirements Preparing for Installation Installing ConneXtions Overview of H 323 The H 323 Connection Connection Considerations Special Issues Che...

Страница 414: ...andard extensions Remote Internet device connections For more information see Overview of H 323 later in this appendix Installation Requirements The ConneXtions H 323 Gateway software requires an NBX...

Страница 415: ...Windows NT version 4 0 with service pack 4 or higher or Windows 2000 The system hardware must be certified by Microsoft The installation software checks for the presence of Windows 2000 or Windows NT...

Страница 416: ...dwidth requirements for different numbers of ports It assumes that each packet carries a 50 byte overhead The memory requirements to support port processing also increase with each new port A fully co...

Страница 417: ...PC with at least 128 Mb of memory Disk storage requirements are minimal In addition to memory and disk storage the operating system needs A compact disk for loading ConneXtions software A 3Com Networ...

Страница 418: ...ll ConneXtions on the laptop at each site Preparing for Installation Before you install a ConneXtions H 323 Gateway Assemble system information Check for the G 723 convertor optional Verify and instal...

Страница 419: ...Windows NT Diagnostics and click the Version tab 3 Verify that the NT version is 4 0 with Service Pack 4 or later If it is not download the latest version from the Microsoft web site Configuring Lice...

Страница 420: ...a Return to the NBX NetSet Main Menu window b Click Operations c Click the Licenses tab d Record the number of licenses for the H 323 Gateway e Click Add License f Enter the License Key must be purch...

Страница 421: ...ms that the NBX system is legal 3 Specify the Audio Channel Format a Select first option G 711 only for uncompressed connections b Select one of the other two options to configure G 723 1 connections...

Страница 422: ...you want to interface with a Gatekeeper Click Yes if you want to use a gatekeeper Gatekeepers act as the central point for all calls within their zones and provide call control services to registered...

Страница 423: ...t is unavailable To maintain interoperability with multi vendor equipment which routes all calls directly using the gatekeeper To use address resolution in large multi zone configurations which have o...

Страница 424: ...hed H 323 gateway H 323 gatekeepers Miscellaneous H 323 compliant end point devices such as H 323 telephones Suitably equipped personal computers An emerging class of wireless handsets The quality of...

Страница 425: ...nherent in the way standard voice is represented The international standard for representing voice G 711 requires 64 Kb for each second of conversation NBX Business and Basic Telephones contain a digi...

Страница 426: ...th adapters H 323 gatekeepers Wireless Handsets An emerging class of H 323 wireless handsets is being used by some large outlet stores as portable PBX telephones A ConneXtions H 323 server is well sui...

Страница 427: ...hough it were setting up a call through a line card However this connection actually goes to a network interface card NIC in a dedicated Windows 2000 or Windows NT system that is running the ConneXtio...

Страница 428: ...rnal Physical Connections An NBX H 323 gateway has few physical connections An installer can add an H 323 gateway to an existing NBX system by creating one physical connection on the LAN that links a...

Страница 429: ...of Service Unlike switched network connections Internet voice connections consist of a sequence of numbered data packets Packet transfers across the Internet are subject to delays or loss or both If...

Страница 430: ...discarding the data packets they can t accommodate Resending or delaying packets is not an effective solution At the local level congestion symptoms can be subtle For example routers from different v...

Страница 431: ...ples which are then forwarded to a callee at a regular rate However if some packets are too late and exceed the jitter buffer capacity those packets are lost and there are gaps in the audio Quality of...

Страница 432: ...automatically extends the jitter buffer delay to match the delay so similar packets are not lost ConneXtions can extend the jitter buffer delay up to its 200 ms limit Reconstruction NBX Business and B...

Страница 433: ...these priority schemes if they are configured to prioritize H 323 packets Layer 3 NBX systems address Layer 3 priority concerns through a packet priority scheme called IP DS for differentiated servic...

Страница 434: ...l programming The only way to safely avoid firewall delays is to exclude outside internet access This means calls can only be made within the secure intranet In some business applications it is possib...

Страница 435: ...o the public internet Outbound Calls Most firewalls do not restrict outbound packets or IP packets that respond to outbound initiatives They are configured for unrestricted outbound packets with unres...

Страница 436: ...essor To emulate a group of simulated line cards the gateway system must read the destination address of every frame that is presented to its Network Interface Card instead of responding to only one h...

Страница 437: ...the call and click OK The caller is now ready to use NetMeeting to place an H 323 to the NBX system at the office Configure NetMeeting with the IP address of the ConneXtions gateway as the gateway in...

Страница 438: ...ConneXtions gateway has been tested for compatibility with PBX H 323 gateways that are licensed to use Lucent Elemedia and RADVision H 323 protocol stacks It has also been tested with these H 323 tele...

Страница 439: ...espond to multiple incoming calls at the same time However since these ports are also used by the voice mail system voice mail inquiries can slow down incoming H 323 calls You may have to increase the...

Страница 440: ...dial plan The cost of an H 323 call is distance independent so you do not need to limit long distance calling for cost reasons External Call Control Users of ConneXtions equipped NBX systems can place...

Страница 441: ...ction problems H 323 gateway installers can conduct connection checks for Gateway Checks Network Checks Gateway Checks Gateway checks can verify that the NBX systems at each end of an H 323 connection...

Страница 442: ...onal computer and a specified IP router address For example you can ping your own address or the default gateway The next ping checks the connection to the IP router at the remote end of the intended...

Страница 443: ...ress 5 Interpret trace results The tracert command lists every IP gateway it encounters as it tries to reach the specified destination It also includes the number of times 3 required to reach each int...

Страница 444: ...ng to test the connection between the operating system that runs the NBX ConneXtions H 323 Gateway and a remote IP address This end to end NetMeeting check can help to recognize firewall problems with...

Страница 445: ...My Desktop e Click Next on next two screens f Click Test g Adjust the speaker volume h Click Next i Click Test j Adjust the microphone Record Volume k Click Next l Click Finish 8 To attempt a NetMeet...

Страница 446: ...d within the dial plan which provides a connection to an available H 323 port If a port is available not busy enter the extension and IP address from the telephone key pad Use the key to separate the...

Страница 447: ...er the last digit In the preceding example the IP address 192 168 1 15 and the extension are presented to the device as the called party The sign also precedes the extension as shown below This allows...

Страница 448: ...Set Main Menu window click Device Configuration 2 Click the Line Card Ports tab 3 Note the extension number of each listed NBX H 323 port 4 Return to the NBX NetSet Main Menu window and click System C...

Страница 449: ...confirming that it dials the specified number Entering Digits During Calls When ConneXtions dials a call it stores the dialed digits until it connects the call Then it sends those digits and any subs...

Страница 450: ...the Auto Attendant answers Callers cannot get an outside line through the Auto Attendant because dialing 9 normally diverts incoming calls to the name directory You can configure H 323 calls to appea...

Страница 451: ...ls to their extension go directly to their voice mailbox Note that phantom mailbox extensions cannot be used to forward calls Setting Up an H 323 Port Route After you install an H 323 line port you ne...

Страница 452: ...rmines who can initiate the conference call A four way conference call with three people at one NBX site and one person at the other site uses one H 323 port if it is set up from the side with three p...

Страница 453: ...e call through an unrecognized transit network 0x03 3 No route to destination The called user cannot be reached because the network does not serve the destination 0x06 6 Channel unacceptable The last...

Страница 454: ...e the call 0x23 35 Call queued AT T The network is not functioning Immediate redial is unlikely to be successful 0x26 38 Network out of order The network is not functioning Immediate redial is unlikel...

Страница 455: ...option not implemented 0x41 65 Capability not implemented The equipment sending this cause does not support the requested bearer capability 0x42 66 Chan not implemented The equipment sending this caus...

Страница 456: ...datory IE missing The equipment sending this cause has received a message that is missing an information element that must be present in the message before that message can be processed 0x61 97 Nonexi...

Страница 457: ...102 Timer expiry A timer has expired and an associated Q 931 error handling procedure has been initiated 0x67 103 Mandatory IE length error 0x6F 111 Protocol error reports an error event only when no...

Страница 458: ...458 APPENDIX B ISDN COMPLETION CAUSE CODES...

Страница 459: ...nstructions differ for other DHCP servers This appendix describes only the configuration of option 184 not the installation of the Windows 2000 server or the configuration of the DHCP server software...

Страница 460: ...ion name pull down list Example If you used NBX as the option name the system adds 184 NBX to the pull down list Editing Option 184 Values 1 Select the new option name from the Option name pull down l...

Страница 461: ...pears 3 Scroll down in the Available Options list until you find the option that you just added 184 NBX in this example 4 Enable the check box to the left of the option 5 Click OK In the right pane th...

Страница 462: ...erver Options dialog box appears 3 Scroll down in the Available Options list until you find the option that you just added 184 NBX in this example 4 Enable the check box to the left of the option 5 Cl...

Страница 463: ...access videoconferencing interactive TV and video on demand The line is split asymmetrically so that more bandwidth can be used from the telephone company to the customer downstream than from the cus...

Страница 464: ...gether other networks of lower capacity A typical example is a Frame Relay or ATM backbone that serves a number of Ethernet LAN segments bandwidth The capacity of a connection method to carry data BRI...

Страница 465: ...cified group of telephones All telephones ring at the same time See also hunt groups call park A feature that places a call in a holding pattern and makes it available for others to pick up from any t...

Страница 466: ...mage data Most codecs include the functions of A D and D A conversion as well as compression and decompression COder DECoder A hardware circuit that converts analog audio or video signals into digital...

Страница 467: ...ter Telephony Integration A generic name for the technology that connects computers and telephone systems through software applications data compression A method of reducing the amount of data to be t...

Страница 468: ...tify the button that was pressed E911 Enhanced 911 The addition of two features to the standard 911 service one is ANI Automatic Number Identification to identify the person associated with the callin...

Страница 469: ...rk frame A structured group of bits sent over a link A frame can contain control addressing error detection and error correction information The term is often used synonymously with the term packet fr...

Страница 470: ...wers hybrid mode A PBX operating mode in which some outside lines are grouped together in pools while other lines are assigned directly to buttons on telephones Users access outside lines by dialing a...

Страница 471: ...elta channel for control signals to the telephone company computer ITU International Telecommunication Union An international standards organization for telecommunications jitter The variation in late...

Страница 472: ...in the circuitry of a device to identify it on a LAN Also known as a hardware address or an Ethernet address managed hub A network device in which each port on the hub can be configured monitored and...

Страница 473: ...loped by Novell NetWare is based on the SPX IPX networking protocols network collisions Result of two stations simultaneously attempting to use a shared transmission medium See collision network conge...

Страница 474: ...of a voice mail message The user can retrieve the messages remotely on hook The state of a telephone line that can receive an incoming call OSI model A conceptual model of hardware and software layers...

Страница 475: ...call accounting PCS Personal Communications Services Refers to a variety of wireless services emerging after the U S Government auctioned commercial licenses in late 1994 and early 1995 phantom mailbo...

Страница 476: ...iring inside a building Typically found in telephone wiring closets Q 921 931 ITU TS Q Series Recommendations describing Lap D the Layer 2 protocol for an ISDN D channel See OSI model reconfiguration...

Страница 477: ...riate path SA System Appearance screen POP A CTI term for a window that automatically opens on a user s computer when a predefined telephone event occurs For example an incoming call could generate a...

Страница 478: ...n telephone systems and Windows based software A typical example is integrating Caller ID with a database on your computer that contains detailed information about potential callers When your telephon...

Страница 479: ...ists varied in length to reduce potential signal interference between the pairs The standard cabling used for telephone lines and Ethernet 10BASE T virtual LAN A logical rather than a physical LAN tha...

Страница 480: ...480 GLOSSARY...

Страница 481: ...iewing 397 address MAC definition 472 specifying from a telephone 397 viewing in telephone diagnostics 397 administrator password 340 alarms T1 and E1 Digital Line Cards blue alarm 405 red alarm 405 y...

Страница 482: ...ged extensions defining 157 mapped extensions report 162 modifying on the primary telephone 160 on the primary telephone 157 on the secondary telephone 158 overview 154 sample calling situations 160 s...

Страница 483: ...ddress of line card port 211 216 overview 414 software 418 conventions notice icons About This Guide 16 cordless telephones 222 CoS Class of Service speed dial numbers 339 user settings 327 CPE Custom...

Страница 484: ...l E1 269 span parameters 269 status lights LEDs 266 status lights and alarms 406 Digital Line Cards T1 channel status 317 DSP Digital Signal Processor status 318 modifying name and type 303 modifying...

Страница 485: ...nsion settings dial plan 55 external extensions extension ranges 57 External Keyset Prefix dial plan 58 121 F fax machines Group 3 222 FCC rules 493 Feature buttons Attendant Console 192 telephone 173...

Страница 486: ...anging 338 IP multicast bins 338 IP On the Fly 330 ISDN completion cause codes table 453 ISDN PRI signaling configuring T1 Digital Line Card 296 E911 connectivity 283 J jitter buffers 432 K key mode d...

Страница 487: ...l Line Card IP settings 319 T1 groups 311 modifying Automated Attendant 370 modifying dial plan 53 modifying extension lists 67 modifying system settings 337 administrator password 340 advanced region...

Страница 488: ...omatically 381 line card port 218 telephones 154 recording time dependent greetings 362 red alarm T1 and E1 Digital Line Cards 405 redial 194 redialing dial prefix settings 55 regional settings 334 re...

Страница 489: ...6 E1 Digital Line Card 266 406 T1 Digital Line Card 302 406 submenus for greetings 366 subnet mask 330 switch hook and Flash 174 194 system button 174 system database 30 system disconnect button 368 s...

Страница 490: ...401 trunk to trunk call transfers 212 U unique extension ranges for VTLs 88 upgrading software 379 migrating data 381 user settings Class of Service 327 V version number software 397 voice applicatio...

Страница 491: ...INDEX 491 W wall mounting telephones 142 X Xfer Vmail button 176 194 201 Y yellow alarm T1 and E1 Digital Line Cards 405...

Страница 492: ...492 INDEX...

Страница 493: ...mal point for example 03 is a REN of 0 3 For earlier products the REN is separately shown on the label In the unlikely event that this equipment causes harm to the telephone network the telephone comp...

Страница 494: ...A REFUND OF THE PURCHASE PRICE THIS AGREEMENT REPRESENTS THE ENTIRE AGREEMENT CONCERNING THE PRODUCT BETWEEN YOU AND 3Com CORPORATION 3Com AND IT SUPERSEDES ANY PRIOR PROPOSAL REPRESENTATION OR UNDER...

Страница 495: ...S DISTRIBUTORS DEALERS AND SUPPLIERS MAKE NO WARRANTIES EXPRESS OR IMPLIED AND TO THE EXTENT PERMITTED BY APPLICABLE LAW 3Com DISCLAIMS ALL OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED INCLUDING ANY IM...

Страница 496: ...connection with the third party Products and any remedies for such claim will be against the supplier of such third party Products 8 Assignment You may not assign this Agreement including the license...

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