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Auto Attendant 367
Auto Attendant Buttons
From the Menu Tree dialog box, you can configure the key pad button
actions presented to a caller by the Auto Attendant. For examples of how
you can use prompts and greetings in an Auto Attendant, see
“Examples” earlier in this chapter. Table 62 describes the fields of the
Menu Tree dialog box.
You can assign keypad actions to each button on a typical telephone key
pad, 0 through 9, #, and *. Table 63 describes the actions you can assign
to buttons. Most systems use no more than five action choices to avoid
confusing callers. If you need to present more than five choices, use
submenus to configure these additional options. See “Submenus” earlier
in this chapter.
You can create an unannounced option by mapping a button without
creating a corresponding prompt. Callers do not hear a message that the
choice is available.
Table 62 Menu Tree
Field Purpose
Button Lists the buttons on the telephone key pad.
Task Description Describes the key pad button operation. If you assign the
Enter Submenu action to the button, this description is used
as the Submenu name.
Action Contains a drop-down list box that lists the actions you can
assign to a key pad button. The Auto Attendant prompts
callers to press buttons to perform specific actions. You must
configure the Menu Tree to so that each button performs
the proper action.
For a complete list of button actions, see Table 63.
Value Describes the value associated with each key pad button
action. For a complete list of key pad button actions, see
Table 63.
Table 63 Button Actions
Action Description
Disabled If you assign “Disabled” to a button, nothing happens when
the user presses that button, and the system announces
“invalid key.”
If you assign this action as a menu timeout action (T/O), it
leaves the system or goes to a parent menu, depending on
where the Auto Attendant is in the menu hierarchy.