D
ELL
T
ECHNICAL
S
UPPORT
Internet Site
HTTP://WWW.DELL.COM
FTP Site
FTP.DELL.COM
Bulletin Board System
The Dell Bulletin Board System (BBS) lets you read and send electronic mail, upload
and download files, and exchange information on line with other callers.
The Dell BBS supports a modem speed of up to 33,600bps with V.34+ and V.32bis,
V.42 and V.42bis protocols. To access the Dell BBS, follow these steps:
1
Set your modem communications software as follows:
■
Parity: NONE
■
Word Length: 8
■
Stop bits: 1
2
Enter terminal mode in your communications software. The communications
software is in terminal mode when you enter AT <enter> and the computer
responds with OK on the screen.
3
Dial 1 512 728 8528 to access the Dell BBS.
Instructions on using the Dell BBS are on-line when you dial in. Refer to the user's
manual for your communications software for instructions on uploading and
downloading files.
Return Merchandise
Authorizations
If a Dell Support Representative instructs you to return the modem to Dell, you will
receive a Return Merchandise Authorization (RMA) number. The RMA number tells
the Receiving Department what type of equipment is inside the package and what
action is necessary.
If you need to return the LAN+Modem card:
1
Carefully place the modem or component in a protected box. Where possible, use
the original or similar packaging. Include a note indicating the RMA number.
2
Write the RMA number on the outside of the package in large, legible letters and
numbers. It is best to place the RMA number in two separate locations on the box.
The complete number should be visible when the package is ready to mail.
3
Make sure the package is labeled FRAGILE in large letters.
You are responsible for shipping charges when you return merchandise to Dell. Dell
will pay return shipping charges.
