Uninstalling the Card
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Uninstalling the Card
To remove the card and card software from your system, use the Windows NT
Remove Hardware utility.
Troubleshooting
Symptom
Solution
Basic Troubleshooting, applicable for all
problem situations.
Inspect all cables and connections.
Check whether your card if fully inserted into the slot.
Verify whether you have the latest BIOS for your system. If not - check the
appropriate Web site, download and upgrade to the newest BIOS version.
If you are not using the Softex PC Card Controller, reinstall Service Pack 3 after
installing drivers for the LAN+Modem card.
The event log lists any problems found during system operation. To check the
event log for errors, select Programs/Admin Tools/Event Viewer from the Start
menu.
Driver not loading correctly.
Service Pack 3 should be installed before you install the Softex PC Card
Controller. If you are using Softex without Service Pack 3, you will have to
follow these steps in order:
1
Remove the card.
2
Uninstall the Softex software.
3
Install Service Pack 3.
4
Reinstall the Softex software.
5
Reinstall the card.
You can download the latest Service Pack from Microsoft (Service Pack 3 or
newer).
Application cannot find the modem.
An older application may not be aware of COM ports higher than COM4. If
your modem is installed on COM5 or higher, reinstall the modem using one of
the legacy COM ports (COM2, COM3, or COM4).
Modem will not fax.
Most Windows fax software will not work with Windows NT. Contact Microsoft
for information about software for sending faxes.
Failure after Suspend/Resume.
This usually indicates a power-management problem. Since Windows NT 4.0
does not support power management, we recommend that you disable power
management in the BIOS. Make sure you have the latest BIOS for your
computer or upgrade your software from Microsoft.
Card not functioning.
Open Windows NT Diagnostics. From Start menu, select
Programs/Admin Tools/Windows NT Diagnostics.
Windows NT Diagnostics lets you see where the drivers are loading in I/O, IRQ,
MEM ranges.
Check for resource conflicts and make sure the settings for the LAN+Modem
card are valid.
Modem driver does not load properly
If your modem did not install correctly, make sure you installed the driver from
the a:\NT40 subdirectory of the Windows 95/98 installation disk. If not, remove
and reinstall the driver using the location a:\NT40.