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Why can’t I browse the Internet from my computer?

There are many possible reasons why this could happen. Follow
the steps below to try and identify what may be causing the
problem.

1) Check the LEDs on the front of the Router. The Power, LAN

and ADSL LEDs should be green (and may be flashing). When
all the LEDs indicate a good connection, try to browse the
Internet again. If you still cannot connect to the Internet, go to
#2 below.

2) Make sure the PC is communicating with the Router. Go to

your Start menu (see Fig. 12 on page 7) and select the
Diagnostics option. The Diagnostics program will give you
information that shows the status of your connection(s). When
the Diagnostics program brings up a browser window, go to #3
below. If you did not run the Installation CD on this PC, you
can run the Diagnostics program directly from the Installation
CD; simply click on Diagnostics on the first screen.

3) Make sure the Internet Connection is up. On the Diagnostics

screen, you will see an entry for Internet Connection. If the
Diagnostics screen shows that the Internet Connection is down,
refer to the Troubleshooting section on page 9 to determine
your next course of action. If the Diagnostics screen shows that
the Internet Connection is up, try to browse the Internet again.
If it still fails, contact your ISP.

Which cable is which?

The cable that looks like a normal telephone line is your ADSL
cable. The slightly thicker cable with larger connectors is your
LAN (Ethernet) cable.

How do I uninstall?

Go to your Start menu (see Fig. 12) and select the Uninstall
option. The program will remove all programs and software
installed when you ran the Install CD.

Where is the User’s Guide?

If you have run the Installation CD, the User’s Guide has been
installed on your PC and can be viewed by accessing your Start
Menu (see. Fig 12).

If you haven’t yet run the Installation program, you can review
the User’s Guide directly from the CD. Simply insert the Install
CD into the PC and select the User Guide option from the
launcher screen.

10

Frequently
Asked
Questions

Содержание OfficeConnect 3C612

Страница 1: ...OfficeConnect Remote 612 ADSL Router 3C612 Quick Start Guide English ...

Страница 2: ...documentation and the software described herein are provided to you subject to the following United States Government Legend All technical data and computer software is commercial in nature and developed solely at private expense Software is delivered as Commercial Computer Software as defined in DFARS 252 227 7014 June 1995 or as a commercial item as defined in FAR 2 101 a and as such is provided...

Страница 3: ...s a three step process 1 Unpacking and positioning the OfficeConnect Remote 612 ADSL Router 2 Running the Installation Procedure 3 Configuring the OfficeConnect Remote 612 ADSL Router This guide describes how to install and configure the OfficeConnect Remote 612 ADSL Router for shared Internet access To set up your OfficeConnect Remote 612 ADSL Router you must have the following An Internet Servic...

Страница 4: ...tab on the TCP IP Properties window Windows 2000 Double click the Network and Dial up Connections icon then double click the Local Area Connection icon Click Properties on the Local Area Connection Status window and then select Internet Protocol TCP IP from the list of components shown on the General tab of the Local Area Connection Properties win dow Click the General tab on the Internet Protocol...

Страница 5: ...nnect the power adapter Connect the cable from the power adapter to the Power inlet on the rear panel of the unit Connect the other end of the power cord into a surge protected electrical outlet 3 Connect the LAN cable Connect one end of the LAN cable to the Ethernet port of your computer and the other end to the Ethernet port on the rear panel of the OfficeConnect Remote 612 ADSL Router If you ar...

Страница 6: ... path for the files that will be copied onto your PC When you are ready to proceed click Next Click Next again in the screen setting up Program folder entries 1 Select Activity The first screen Fig 2 lets you select the Installation procedure run the Diagnostics or view the online User s Guide The Installation procedure is selected by default Click Next and click Next again at the Welcome screen I...

Страница 7: ...r inlet on the rear panel of the unit Connect the other end of the power cord into a surge protected electrical outlet Wait for the Alert light on the front of the Router to stop flashing then click Next 6 Connect the Ethernet cable Connect one end of the Ethernet cable to the Ethernet port of your computer and the other end to the Ethernet port on the rear panel of the OfficeConnect Remote 612 AD...

Страница 8: ... On your first connection with the Router you will be prompted to enter a User Name At the screen shown in Figure 10a enter admin as the User Name and leave the Password box blank Click OK At the next screen shown in Figure 10b enter a password twice and click Modify Settings Your Router is now password protected You will need this login information to make any configuration changes to the Router ...

Страница 9: ...hat both the ADSL Line and the Internet Connection are Up you are ready to use the Router for Internet Access If you need to connect additional users proceed to the next section Connecting multiple Users After the initial setup of the unit you can access Router Diagnostics Uninstall the User s Guide and the User Manager from the Program Menu as shown in Figure 12 your system may look slightly diff...

Страница 10: ...r OfficeConnect Remote 612 you can connect an Ethernet hub to add up to 40 users which is the maximum supported by the OfficeConnect Remote 612 An example of an eight user connection is shown below Fig 13 using a 3Com OfficeConnect Ethernet Hub 8 1 Verify network configuration Check with your network administrator that the built in DHCP server will not cause conflicts on the network 2 Connect the ...

Страница 11: ...DSL LED is Blinking Orange The ADSL cable is not connected or has been damaged Ensure that the ADSL cable is fully plugged in or replace it with another telephone cable Otherwise contact your ISP The ADSL Link is Not Stable Wiring inside the house may be causing interference Make sure that any filter or splitter that you received from your ISP is installed properly There is another DSL device plug...

Страница 12: ...nection is up On the Diagnostics screen you will see an entry for Internet Connection If the Diagnostics screen shows that the Internet Connection is down refer to the Troubleshooting section on page 9 to determine your next course of action If the Diagnostics screen shows that the Internet Connection is up try to browse the Internet again If it still fails contact your ISP Which cable is which Th...

Страница 13: ... powered on This lets you know that the Router has recognized the Reset request It lasts for about 4 seconds Orange An unexpected error has occurred but it does not affect the operation of the Router Red A non recoverable error has occurred If this happens the Router will automatically reboot If the error persists contact your Internet Service Provider LAN Off No Ethernet signal has been detected ...

Страница 14: ... contact your network supplier for assistance have the following information ready Product model name part number and serial number A list of system hardware and software including revision levels Diagnostic error messages Details about recent configuration changes if applicable If you are unable to contact your network supplier see the following section on how to contact 3Com Support from 3Com If...

Страница 15: ...rea 00798 611 2230 02 3455 6455 Taiwan R O C 0080 611 261 Thailand 001 800 611 2000 Middle East Africa http www 3com com meaf All locations 971 4 807 4555 North America http www 3com com North America 1 800 net 3Com 1 800 638 3266 Europe http www 3com com europe Austria 07110 900116 Belgium 32 0 70 233 545 Flemish 32 0 70 233 546 French Denmark 45 0 35 44 5531 Finland 358 0 98170015 France 33 0 80...

Страница 16: ...za Santa Clara CA 95052 8145 USA To learn more about 3Com solutions visit www 3com com 3Com Corporation is publicly traded on Nasdaq under the symbol COMS All specifications are subject to change without notice Printed in Ireland Part No 10046406 Rev AB 9 01 ...

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