12
C
HAPTER
2: W
INDOWS
2000
Checking that the
Modem is Present
1
Double-click the
My Computer
icon.
2
Double-click the
Control Panel
icon.
3
Double-click the
System
icon. The System Properties box details your system setup.
4
Click the
Hardware
tab and then the
Device Manager
button. A list of devices
appears, arranged by type.
5
Double-click
Modems
. It should display the entry for the
SH654B - 3Com
OfficeConnect LAN + Global Modem-(Modem)
.
6
Double-click the entry for the LAN+Modem card. It should confirm “This device is
working properly.”
7
Click
Cancel
, then click
OK
to exit System Properties.
Testing the Modem
1
Open the Control Panel and double-click the
Phone and Modem Options
icon.
2
Select the
Modems
tab and then double-click your installed modem.
3
When the next window opens, click the
Diagnostics
tab and then click the
Query
Modem
button.
4
After a short pause, a list of AT commands is displayed in the Command/Response
window. This indicates that the modem is functioning properly.
Uninstalling the Card
If the card installation is unsuccessful for any reason, your best course may be to
completely uninstall the LAN+Modem card and its software and repeat the
installation procedures. A fresh install can also solve problems that can arise from
removing the card or shutting off your computer while diagnostics were running.
Sometimes earlier installations or interrupted installation attempts leave problems
that affect card operation. Possible problems include:
■
One or both of the card functions not working.
■
Windows not detecting the card.
■
The system issuing a warning tone at startup.
If you are having any of these problems, remove the LAN+Modem card and
software using the procedures below, then reinstall the card.
Removing Card
Software
Open Control Panel/System/Hardware/Device Manager. Select the LAN+Modem
card components and click
Remove
.
Using the Device Manager to remove the card will uninstall the card, software,
and documentation. Be sure to remove both the LAN interface and the modem
interface.
CAUTION: Exit any communications or networking applications before removing
the card.
