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Returning Products for Repair

Returning Products
for Repair

Before you send a product directly to 3Com for repair, you must first
obtain an authorization number. Products sent to 3Com without
authorization numbers will be returned to the sender unopened, at the
sender’s expense.

You can obtain a Return Materials Authorization number (RMA) by
entering the following URL into your Internet browser:

http://www.3com.com/support/en_US/repair

Alternatively, you can obtain an RMA by calling or faxing one of the
following numbers:

Country

Telephone Number

Country

Telephone Number

Asia, Pacific Rim

From anywhere in this
region, call:

+ 65 543 6500 phone
+ 65 543 6348 fax

Europe, Middle East and Africa

From anywhere in these
regions, call:

+44 (0)1442 435529

From the following countries, you may use the numbers shown:

Austria
Belgium (Flemish)
Belgium (French)
Denmark
Finland
France
Germany
Hungary
Ireland
Israel
Italy

01 7956 7124
070 700 000
070 700 770
7010 7289
01080 2783
0825 809 622
01805 404 747
06800 14466
1800 509359
1800 943 2632
199 161346

Luxembourg
Netherlands
Norway
Poland
Portugal
South Africa
Spain
Sweden
Switzerland
U.K.

800 29880
0900 777 7737
815 33 047
00800 441 1357
707 200 123
0800 991196
9 021 60455
07711 14453
08488 50112
0870 241 3901

DUA1720-3AAA05.book Page 81 Friday, March 7, 2003 11:53 AM

Содержание 4400

Страница 1: ...p www 3com com Part No DUA1720 3AAA05 Published January 2003 SuperStack 3 Switch 4400 Series Getting Started Guide 3C17203 3C17204 3C17205 3C17206 DUA1720 3AAA05 book Page 1 Friday March 7 2003 11 53...

Страница 2: ...documentation contained in or delivered to you in conjunction with this User Guide Unless otherwise indicated 3Com registered trademarks are registered in the United States and may or may not be regis...

Страница 3: ...nowledge of LANs Local Area Networks Before You Start This section contains information about the CD ROM that accompanies your Switch 4400 Release Notes The CD ROM contains Release Notes which provide...

Страница 4: ...Table 2 Text Conventions Convention Description Screen displays This typeface represents information as it appears on the screen Syntax The word syntax means that you must evaluate the syntax provided...

Страница 5: ...t the web interface and command line interface that enable you to manage the Switch It is supplied in HTML format on the CD ROM that accompanies the Switch Release Notes These notes provide informatio...

Страница 6: ...er you will need to access the CD ROM contents via the root directory and copy the files from the CD ROM to a suitable directory The HTML Reference Guide is stored in the Docs reference directory on t...

Страница 7: ...bout 3Com product documentation at this e mail address Questions related to technical support or sales should be directed in the first instance to your network supplier Product Registration You can no...

Страница 8: ...8 ABOUT THIS GUIDE DUA1720 3AAA05 book Page 8 Friday March 7 2003 11 53 AM...

Страница 9: ...Summary of Hardware Features 14 Switch 4400 Front View Detail 15 10BASE T 100BASE TX Ports 16 LEDs 17 Switch 4400 Rear View Detail 19 Power Socket 20 Redundant Power System Socket 20 Console Port 20 E...

Страница 10: ...Com Network Supervisor 46 Connecting to the Console Port 46 Methods of Managing a Switch 49 Command Line Interface Management 49 Web Interface Management 50 SNMP Management 50 Setting Up Command Line...

Страница 11: ...C TECHNICAL SPECIFICATIONS Switch 4400 24 port and Switch 4400 SE 73 Switch 4400 PWR 24 port 75 Switch 4400 48 port 76 D TECHNICAL SUPPORT Online Technical Services 77 World Wide Web Site 77 3Com Kno...

Страница 12: ...DUA1720 3AAA05 book Page 12 Friday March 7 2003 11 53 AM...

Страница 13: ...the Switch 4400 and how it can be used in your network It covers summaries of hardware and software features and also the following topics About the Switch 4400 Switch 4400 Front View Detail Switch 4...

Страница 14: ...summarizes the hardware features that are supported by the Switch 4400 Table 3 Hardware features Feature Switch 4400 Addresses Up to 8000 supported Up to 64 permanent entries Auto negotiation Supporte...

Страница 15: ...d link ok flashing disabled Yellow Half Duplex Packet Green Full Duplex Green 100Mbps Yellow 10Mbps Status 10BASE T 100BASE TX RJ 45 Ports Module LEDs Packet and Status Port LEDs Packet and Status Pow...

Страница 16: ...13 14 15 16 17 18 19 20 21 22 23 24 3C17205 SuperStack 3 Power Self test Module 1 Module 2 Switch 4400 PWR 1 2 on enabled link OK Yellow 10Mbps Status Green S 100Mbps Packet P Full Duplex Green Unit...

Страница 17: ...t LEDs Packet Green Full duplex packets are being transmitted received on the port Yellow Half duplex packets are being transmitted received on the port Off No packets are being transmitted received o...

Страница 18: ...ware upgrade is in progress the Unit LEDs of the unit that is being upgraded flash on and off in the following sequence 1 2 4 6 8 7 5 3 24 port 1 2 3 4 8 7 6 5 48 port Green flashing The Switch physic...

Страница 19: ...LEDs are operating in normal mode Off Port LEDs are operating in normal mode Power Utilization LEDs Green 4 LEDs showing total power being delivered as a percentage of maximum possible LED Color Indi...

Страница 20: ...port uses a standard null modem cable and is set to auto baud 8 data bits no parity and 1 stop bit Expansion Module Slots You can use these slots to install Expansion Modules These allow the Switch to...

Страница 21: ...5 only Flow Control Enabled in half duplex Auto negotiated in full duplex Broadcast Storm Control Enabled Virtual LANs VLANs All ports belong to the untagged Default VLAN VLAN 1 with IEEE Std 802 1Q 1...

Страница 22: ...System Control Initialize in the Web interface or by entering system control initialize in the Command Line Interface the following settings are retained to allow you to connect to and manage the Swi...

Страница 23: ...t read the safety information provided in Appendix A of this guide AVERTISSEMENT Consignes de s curit Avant d installer ou d enlever tout composant du Switch 4400 ou d entamer une proc dure de mainten...

Страница 24: ...CAUTION Ensure that the ventilation holes are not obstructed When deciding where to position the Switch ensure that Cabling is located away from sources of electrical noise such as radios transmitters...

Страница 25: ...e high levels of AC noise for example air conditioning units and laser printers Rack mounting The Switch 4400 is 1U high and will fit in most standard 19 inch racks CAUTION Disconnect all cables from...

Страница 26: ...witch into the 19 inch rack and secure with suitable screws not provided Ensure that ventilation holes are not obstructed 6 Connect network cabling 7 Finally place a unit information label on the unit...

Страница 27: ...combination of 24 port and 48 port units is allowed in a single stack as long as the total number of front panel ports does not exceed the limit of 192 ports The following combinations are allowed 4...

Страница 28: ...400 units For information on ordering the Cascade Kits contact your supplier For illustrations and information on how to install the Cascade Kits refer to the user documentation that accompanies these...

Страница 29: ...ion Module Slot 2 on the Switches It is not possible to stack the Switch 4400 Switch 4400 SE and Switch 4400 PWR with other SuperStack II or SuperStack 3 products using the Cascade Stacking Kit 3C1722...

Страница 30: ...or the LED Table 6 Power Self Test LED colors If there is evidence of a problem see Solving Problems Indicated by LEDs on page 56 Connecting a Redundant Power System You can connect a SuperStack 3 Adv...

Страница 31: ...int 8500 3CRWE850096A 3Com Wireless LAN Building to Building Bridge 3CRWE91096B Voice Over IP Telephones 3Com 11 Mbps Wireless LAN Access Point 8000 3CRWE80096B 3Com 11 Mbps Wireless LAN Access Point...

Страница 32: ...uto MDIX feature only operates when auto negotiation is enabled If auto negotiation is disabled all the Switch ports are configured as MDIX cross over If you want to make a connection to another MDIX...

Страница 33: ...If you do not the cable s Electrostatic Discharge ESD may damage the Switch s port You can create a grounded port by connecting all wires at one end of a UTP cable to an earth ground point and the oth...

Страница 34: ...34 CHAPTER 2 INSTALLING THE SWITCH DUA1720 3AAA05 book Page 34 Friday March 7 2003 11 53 AM...

Страница 35: ...u to improve the efficiency of the Switch and therefore the overall performance of your network This chapter explains the initial set up of the Switch and the different methods of accessing the manage...

Страница 36: ...r Up the Switch IP Information is automatically configured See page 37 Do you want to manually configure the IP information Connect to a front panel port and use the Web Interface or Command Line Inte...

Страница 37: ...ses Static IP addresses are necessary to ensure that the Switch is always allocated the same IP information For most installations 3Com recommends that you configure the Switch IP information manually...

Страница 38: ...entation Guide on the CD ROM that accompanies your Switch or on the 3Com Web site You should use the automatic IP configuration method if your network uses DHCP or BootP to allocate IP information or...

Страница 39: ...o a Front Panel Port To set up your Switch manually you can make a connection to a front panel port You must do this whilst the Switch is offline that is before you connect the Switch to a network The...

Страница 40: ...Information You need to change the IP address and subnet mask of the workstation that you have connected to the Switch Make a note of the existing settings so you can return to them later Change the w...

Страница 41: ...al set up of your Switch is now complete and the Switch is ready for you to set up your chosen management method See Methods of Managing a Switch on page 49 Using Command Line Interface via Telnet 1 T...

Страница 42: ...the gettingStarted command you will then be prompted to enter system information change passwords and then given the option to carry out advanced configuration The initial set up of your Switch is no...

Страница 43: ...n Appendix B on page 69 You need to have the following so that you can manually set up the Switch with IP information IP address subnet mask default gateway Connecting the Workstation to the Switch 1...

Страница 44: ...tch with IP Information You are now ready to manually set up the Switch with IP information using the command line interface 1 The command line interface login sequence begins as soon as the Switch de...

Страница 45: ...and gateway IP address for the Switch The screen displays a summary of the information entered If using the gettingStarted command you will then be prompted to enter system information change password...

Страница 46: ...upervisor and run the Auto discovery wizard 3Com Network Supervisor will auto discover the new Switch and display the IP information that has been automatically allocated to the Switch Most DHCP and B...

Страница 47: ...kstation to the Switch via the console port To connect the cable a Attach the female connector on the cable to the male connector on the console port of the Switch b Tighten the retaining screws on th...

Страница 48: ...254 x y where x is in the range 1 to 254 and y is in the range 0 to 255 2 The command line interface login sequence begins as soon as the Switch detects a connection to its console port If the login...

Страница 49: ...tial set up of your Switch you can decide how you wish to manage the Switch You can use one of the following methods Command line interface management Web interface management SNMP management Command...

Страница 50: ...vided on the CD ROM that accompanies your Switch Figure 21 SNMP management over the network Refer to Setting Up SNMP Management on page 53 Setting Up Command Line Interface Management This section des...

Страница 51: ...nformation has been entered correctly and the Switch is powered up 4 To open a Telnet session via the DOS prompt enter the IP address of the Switch that you wish to manage in the following format teln...

Страница 52: ...ectly JavaScript and Cascading Style Sheets must be enabled on your browser These features are enabled on a browser by default You will only need to enable them if you have changed your browser settin...

Страница 53: ...pts enter admin as your user name and press Return at the password prompt or the password of your choice if you have already modified the default passwords 5 Click on the Device View button to display...

Страница 54: ...three default passwords as soon as possible even if you do not intend to actively manage your Switch Table 9 Default Users Use the admin default user name no password to login and carry out initial Sw...

Страница 55: ...ated by LEDs Solving Hardware Problems Solving Communication Problems Solving Software Upgrade Problems If you experience a problem that is not listed here it may be included in the Support section of...

Страница 56: ...ernal problem The fault type will be indicated on the unit LEDs Contact your supplier for advice or A port has failed and has been automatically disabled You can verify this by checking that the Port...

Страница 57: ...tatus LED flashing yellow The Switch has a Power over Ethernet PoE error You must press the LED Mode button to see which ports are affected and to see whether it is a fault or a power budget issue If...

Страница 58: ...d by RMON Email Notification RMON Trap and also in the following ways Command Line Interface An indication of a general hardware failure is provided through the Top level menu displayed when logging o...

Страница 59: ...ing checks Check that the device is compliant with the 802 3af standard ref 18 The 4400 PWR will only supply power through the front panel ports to 802 3af compliant devices Check that the power budge...

Страница 60: ...between 0 and 255 An example IP address is 192 168 100 8 The IP address is split into two parts The first part 192 168 100 in the example identifies the network on which the device resides The second...

Страница 61: ...hese suggested IP addresses are part of a group of IP addresses that have been set aside specially for use in house only Solving Software Upgrade Problems You can upgrade the management software of th...

Страница 62: ...62 CHAPTER 4 PROBLEM SOLVING DUA1720 3AAA05 book Page 62 Friday March 7 2003 11 53 AM...

Страница 63: ...Les avertissements pr sentent des consignes que vous devez respecter pour garantir votre s curit personnelle Vous devez respecter attentivement toutes les consignes Nous vous demandons de lire attenti...

Страница 64: ...ppliance inlet U S A and Canada The cord set must be UL approved and CSA certified The minimum specification for the flexible cord is No 18 AWG Type SV or SJ 3 conductor The cord set must have a rated...

Страница 65: ...4400 only use a modem which is suitable for connection to the telecommunications system WARNING RJ 45 Ports These are shielded RJ 45 data sockets They cannot be used as standard traditional telephone...

Страница 66: ...pouvez mettre l appareil hors circuit qu en d branchant son cordon lectrique au niveau de cette prise Etats Unis et Canada Le cordon doit avoir re u l homologation des UL et un certificat de la CSA L...

Страница 67: ...u t l phonique central priv ou public Raccorder seulement connecteurs de donn es RJ 45 syst mes de r seaux de t l phonie ou t l phones de r seaux ces prises Il est possible de raccorder des c bles pro...

Страница 68: ...olgt unter den SELV Bedingungen Sicherheitskleinstspannung gem IEC 950 Diese Bedingungen sind nur gegeben wenn auch die an das Ger t angeschlossenen Ger te unter SELV Bedingungen betrieben werden VORS...

Страница 69: ...B PIN OUTS Null Modem Cable 9 pin to RS 232 25 pin PC AT Serial Cable 9 pin to 9 pin DUA1720 3AAA05 book Page 69 Friday March 7 2003 11 53 AM...

Страница 70: ...r Signal Function Ports configured as MDI 1 Transmit Data Bidirectional Data A 2 Transmit Data Bidirectional Data A 3 Receive Data Bidirectional Data B 4 Not assigned Bidirectional Data C 5 Not assign...

Страница 71: ...tional Data B 2 Receive Data Bidirectional Data B 3 Transmit Data Bidirectional Data A 4 Not assigned Bidirectional Data A 5 Not assigned Bidirectional Data D 6 Transmit Data Bidirectional Data D 7 No...

Страница 72: ...72 APPENDIX B PIN OUTS DUA1720 3AAA05 book Page 72 Friday March 7 2003 11 53 AM...

Страница 73: ...hedule Package testing paras 2 1 2 2 2 30 and 2 32 Operational testing paras 2 1 2 2 2 30 and 2 13 Safety Agency Certifications UL 1950 EN60950 CSA 22 2 No 950 IEC 60950 EMC Emissions CISPRR 22 Class...

Страница 74: ...RMON MIB II RFC 2021 Remote Monitoring MIB RFC 1757 MAU MIB RFC 2239 Terminal Emulation Telnet RFC 854 Protocols Used for Administration UDP RFC 768 IP RFC 791 ICMP RFC 792 TCP RFC 793 ARP RFC 826 TF...

Страница 75: ...sions CISPRR 22 Class A EN55022 Class A FCC Part 15 Subpart B Class A ICES 003 Class A AS NZS 3548 Class A CNS 13438 Class A EN61000 3 2 EN61000 3 3 Immunity EN 55024 Heat Dissipation 300 watts maximu...

Страница 76: ...sions CISPR 22 Class A EN55022 Class A FCC Part 15 Subpart B Class A ICES 003 Class A AS NZS 3548 Class A VCCI Class A CNS 13438 Class A EN61000 3 2 EN61000 3 3 Immunity EN 55024 Heat Dissipation 120...

Страница 77: ...of publication For the most recent information 3Com recommends that you access the 3Com Corporation World Wide Web site Online Technical Services 3Com offers worldwide product support 24 hours a day 7...

Страница 78: ...tp 3com com Username anonymous Password your Internet e mail address You do not need a user name and password with Web browser software such as Netscape Navigator and Microsoft Internet Explorer Suppo...

Страница 79: ...region use the appropriate URL or e mail address from the list below Asia Pacific Rim From this region e mail apr_technical_support 3com com Europe Middle East and Africa From this region enter the UR...

Страница 80: ...783 0825 809 622 01805 404 747 06800 14466 1800 509359 1800 943 2632 199 161346 Luxembourg Netherlands Norway Poland Portugal South Africa Spain Sweden Switzerland U K 800 29880 0900 777 7737 815 33 0...

Страница 81: ...try Telephone Number Asia Pacific Rim From anywhere in this region call 65 543 6500 phone 65 543 6348 fax Europe Middle East and Africa From anywhere in these regions call 44 0 1442 435529 From the fo...

Страница 82: ...998 2112 Guatemala Haiti Honduras Jamiaca Martinique Mexico Nicaragua Panama Paraguay Peru Puerto Rico Salvador Trinidad and Tobago Uruguay Venezuela Virgin Islands AT T 800 998 2112 57 1 657 0888 AT...

Страница 83: ...32 D default settings 21 users 54 E Ethernet address of the Switch 26 F factory defaults 21 H hardware features 14 I installing the Switch 23 prerequisites 24 IP addressing registered 60 IP configurat...

Страница 84: ...20 specifications system 73 straight through configuration 32 Switch automatic setup 46 Switch 4400 3C number 26 console port 20 dimensions 73 Ethernet address 26 features 14 installation 23 24 MAC ad...

Страница 85: ...receiver Plug the equipment into a different outlet so that equipment and receiver are on different branch circuits If necessary the user should consult the dealer or an experienced radio television t...

Страница 86: ...DUA1720 3AAA05 book Page 86 Friday March 7 2003 11 53 AM...

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