109
D
Technical Support
3Com provides easy access to technical support information through a variety of services.
This appendix describes these services.
Information contained in this appendix is correct at time of publication. For the very latest,
3Com recommends that you access the 3Com Corporation World Wide Web site.
Online Technical Services
3Com offers worldwide product support 24 hours a day, 7 days a week, through the
following online systems:
■
3Com Web site
■
3Com KnowledgeBase Services
■
3Com FTP site
World Wide Web Site
Access the latest networking information on the 3Com Corporation World Web site by
entering the URL into your Internet browser:
http://3com.com/
This service provides access to online support information such as technical documentation
and software library, as well as support options ranging from technical education to
maintenance and professional services.
3Com KnowledgeBase Services
The 3Com KnowledgeBase is a database of technical information designed to help you
diagnose and solve any problems you may be having with the installation, upgrade, and
configuration of 3Com products. The KnowledgeBase is updated daily with technical
information discovered by 3Com technical support engineers. This complementary service
is accessible around-the-clock to 3Com customers and partners, and is located on the
World Wide Web at:
http://knowledgebase.3com.com
3Com FTP Site
Download drivers, patches, software, and MIBs across the Internet from the 3Com public
FTP site. This service is available 24 hours a day, 7 days a week.
To connect to the 3Com FTP site, enter the following information into your FTP client:
■
Hostname:
ftp.3com.com (or 192.156.136.12)
■
Username:
anonymous
■
Password:
<your Internet e-mail address>
NOTE:
A user name and password are not needed with Web browser software
such as Netscape Navigator and Internet Explorer.
