3Com/Microsoft
23
Your Home Network
22
If you must dial a number (such as "9") to reach an outside line,
type that number right after the ATDT.
If this is your first time connecting to our BBS, you will be asked
to enter your name, create a password of you choice, and fill out
a questionnaire.
When you are ready to leave the BBS, type G (for "good-bye")
from the main menu.
Are You Still Having Problems?
1.
Call the 3Com reseller who sold you the your HomeConnect
product. The reseller may be able to troubleshoot the prob-
lem over the phone or may request that you bring the prod-
uct back to the store for service.
2.
Call our Technical Support department.
In The United States and Canada
847-262-3700
6:00 - 9:00 PST M-F, excluding holidays
9:00 - 12:00 am EST M-F, excluding holidays
MICROSOFT PRODUCT SUPPORT SERVICES
Help is available from many different sources. Please take the
time to read the following so we may direct you to the most
appropriate help source for you, depending on the type of user
you are and how you are using this product.
The services and prices listed here are available in the United
States and Canada only. Support outside the United States and
Canada may vary. Microsoft's support services are subject to
Microsoft's then-current prices, terms, and conditions, which
are subject to change without notice.
SELF-HELP
Help Yourself with Microsoft Personal Online Support -- de-
signed specifically for home users & individuals! Go online and
get the most up-to-date answers swiftly & easily. Here, every-
one can use simple self-help tools or search a wide variety of
technical information. Connect to Online Support at http://
www.microsoft.com/support
ASSISTED SUPPORT
No-Charge Assisted Personal Support
If you acquired this product as a stand-alone retail product, you
are eligible for 90 days (starting the first day you contact a
Support Professional) no-charge assisted Personal Support for
this product during regular business hours. You can receive no-
charge Personal support via the web or telephone. When sub-
mitting incidents, please be prepared to provide your Product ID
("PID") number. The HomeConnect PID can be found by clicking
on "Help" and selecting "Help About".
Support Resources
3Com provides easy access to technical support information
through a variety of services.
Information contained in the appendix is correct at time of publi-
cation. For the most recent information, 3Com recommends that
you access the 3Com World Wide Web Site.
Online Technical Services
3Com offers product support 24 hours a day, 7 days a week,
through the following online systems.
World Wide Web
Gives you access to technical support documents, driver updates,
and product information.
http://consumer.3com.com/support/index.html
3Com Knowledgebase
The 3Com Knowledgebase is a Web-based troubleshooting tool
that will help you solve problems you may be having with your
product. Go to http://knowledgebase.3com.com
When the page loads, click the Home Networking graphic. Then
follow the onscreen directions.
Internet FTP
Download technical support documents and driver updates.
To connect to the 3Com FTP site, enter the following information
into your FTP client:
Hostname : ftp.consumerftp.3com.com
Username: anonymous
Password: <your Internet e-mail address>
The 3Com BBS
Gives you access to technical support documents and hundreds of
files simply by using a modem. To connect to the 3Com Bulletin
Board System, follow these steps:
1.
Start your data/fax communications software. The software
settings for the BBS are:
ANSI terminal emulation
Data Bits: 8
Parity: None
Stop Bits: 1
2.
Put the software in terminal mode.
3.
Type ATDT18472626000 and ENTER. This dials the 3Com BBS.
Appendix C
NOTE:
You do not need
username and password
with Web Browser
software such as
Netscape Navigator and
Internet Explorer.
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