Luna G3 BPAP 25A (G3 B25A) User Manual MID-97/v1.0
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24.2 Common Problems in the Device and Corresponding
Solutions
Problem
Possible Cause
Solution(s)
The device does
not work when it is
turned on
The Auto On / Off feature
is enabled.
Take a few deep breaths with
the mask on, and the device
will start automatically.
Power is not connected
properly.
Ensure that the power cord,
power adapter, and the
device
are
connected
properly.
There is no voltage.
Check whether a power
outage occurs by turning on
a light or other means. If you
are sure the fuse in the device
is broken, contact your
equipment supplier for repair.
Cannot find any cause.
Contact your equipment
supplier.
The
device
is
working, but the
pressure inside the
mask differs from
the set treatment
pressure
The
tubing
is
not
connected properly.
Reconnect
the
tubing
properly.
There may be holes in the
mask or pressure sensing
tubing.
Contact your equipment
supplier.
It is a faulty device.
Contact your equipment
supplier.
The
device
produces very low
pressures
The air inlet of the device
may be blocked.
Replace the air filter (see 18.7
Replacing the Air Filter /
PM2.5 Filter) and clean the air
inlet. Make sure the air inlet is
unblocked.
The treatment pressure
has
been
changed
accidentally.
Contact your physician.
When the Ramp feature is
enabled, it takes some
time for the initial pressure
to rise to the treatment
pressure. This is normal.
If necessary, disable the
Ramp feature, or set the
ramp time shorter.
After the device is
turned on, the
screen
displays
intermittently,
or
displays nothing at
all
The operating system of
the device needs to be
readjusted or restarted.
Unplug the power cord of the
device, and re-plug it 20
seconds later.
The device is in
standby, and will
not start
The operating system of
the device needs to be
readjusted or restarted.
Unplug the power cord of the
device, and re-plug it 20
seconds later.
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