61
You can examine the packets with a packet analyzer or send it to the technical support
mailbox.
12.5
Get Log Information
Log information is helpful when encountering an exceptional problem. In order to get the
phone log information, log in to the phone web page, open the [
Device log
] page and
click the [
Start
] button. Follow the steps of the problem until the problem appears and
then click the [
End
] button, [
Save
] for local analysis or send the log to the technician to
locate the problem.
12.6 Common Trouble Cases
Table 88 - Trouble Cases
Trouble Case
Solution
Device cannot boot up
1. The device is powered by an external power supply via a power
adapter or PoE switch. Please use a standard power adapter or
PoE switch meeting the specification requirements and check if
the device is properly connected to the power source.
Device cannot register to a
service provider
1. Please check if the device is properly connected to the network.
The network Ethernet cable should be connected to the
[Network] port, NOT to the
[PC] port.
2. Please check if the device has an IP address. Check the system
information: if the IP displays
“Negotiating…”, the device does not
have an IP address. Please check if the network configuration is
correct.
3. If the network connection is fine, please check again your line
configurations. If all the configurations are correct, please contact
your service provider to get support or follow the instructions in
” to get the network packet capture
of registration process and send it to the technical support for
analysis.
No Audio or Poor Audio in
Handset
1. Please check if the handset is connected to the correct handset
(
) port, NOT the headphone (
) port.
2. The network bandwidth and delay may be not suitable for audio
