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2N 1120101B Скачать руководство пользователя страница 66

 

60 

 

 

Figure 31 - Reset 

12.4 

Network Packet Capture 

Sometimes it is helpful to dump the network packets of the device for issue identification. 

To  get  the  packets  dump  of  the  device,  log  in  to  the  device  web  portal,  open  the 

[

System

] >> [

Tools

] page and click [

Start

] in the 

“Network Packets Capture” section. A 

pop-up  message  will  prompt  you  to  save  the  capture  file.  Then  perform  such  relevant 

operations  as  activate/deactivate  the  line  or  make  phone  calls  and  click  [

Stop

]  on  the 

web page when the operation is finished. The network packets of the device during the 

period have been dumped to the saved file.

 

 

 

Figure 32 - Web Capture 

Содержание 1120101B

Страница 1: ...Software Version 1 4 1 Release Date 2020 11 01 Revision Date 2022 03 11 User Manual 2N IP Handset ...

Страница 2: ...ix I LED Definition 7 7 Introduction to User 8 7 1 Keypad Instructions 8 7 2 Using Handset Hands Free Speaker 10 8 Basic Functions 11 8 1 Making Phone Calls 11 8 2 Answering Calls 11 8 3 End of Call 11 8 4 Redial 12 8 5 Auto Answering 12 8 6 Mute 13 8 6 1 Call Mute 13 8 6 2 Ringing Mute 13 8 7 Call Hold Resume 13 8 8 Call Waiting 13 8 9 Conference 14 8 9 1 Local Conference 14 8 9 2 Network Confere...

Страница 3: ...twork Service Port 29 11 11 Network VPN 30 11 12 Network Advanced 31 11 13 Line SIP 32 11 14 Line SIP Hotspot 38 11 15 Line Dial Plan 41 11 16 Line Basic Settings 44 11 17 Phone Settings Features 44 11 18 Phone Settings Media Settings 48 11 19 Phone Settings MCAST 50 11 20 Phone Settings Action 51 11 21 Phone Settings Time Date 51 11 22 Phone Settings Tone 52 11 23 Phonebook Call List 53 11 24 Pho...

Страница 4: ...2 Device Log Device Log 58 12 Troubleshooting 59 12 1 Get Device System Information 59 12 2 Reboot Device 59 12 3 Reset Device to Factory Default 59 12 4 Network Packet Capture 60 12 5 Get Log Information 61 12 6 Common Trouble Cases 61 ...

Страница 5: ...Auto Provision Settings 25 Figure 14 Network Mode Settings 28 Figure 15 Service Port Settings 29 Figure 16 SIPAccount Registration 39 Figure 17 SIP Hotspot Server Configuration 40 Figure 18 SIP Hotspot Client Configuration 40 Figure 19 Dial Plan Settings 41 Figure 20 Custom Setting of Dial Up Rules 42 Figure 21 Dial Rules Table 1 43 Figure 22 Dial Rules Table 2 43 Figure 23 MCAST 50 Figure 24 Time...

Страница 6: ...ng Web Page 32 Table 8 SIP Hotspot Parameters 39 Table 9 Phone 7 Dialing Methods 41 Table 10 Dial up Rule Configuration Table 42 Table 11 Line Global Configuration Web Page 44 Table 12 General Function Settings 44 Table 13 Voice Settings 48 Table 14 Multicast Parameters 50 Table 15 Time Date Settings 51 Table 16 Function Key Configuration 54 Table 17 Network Firewall 57 Table 18 Trouble Cases 61 ...

Страница 7: ...oor use Do not install the device in places exposed to direct sunlight Also do not put the device on carpets or cushions It may cause fire or breakdown Avoid exposure of the phone to high temperatures or below 0 or high humidity Avoid wetting the unit with any liquid Do not attempt to open it Any non expert handling could damage the device Consult your authorized dealer for help to avoid fire elec...

Страница 8: ...other advantages For enterprise users the device is a cost effective yet environmentally friendly piece of office equipment providing convenient operation For home users the device is a highly efficient communication device Its users can flexibly configure and define the functions of one of the DSS keys saving space and cost It is an ideal choice for enterprise users and home users who pursue top ...

Страница 9: ...3 4 2 Packing Contents IP Phone Handset Handset Cord Quick Guide ...

Страница 10: ...h is also used for data transmission By attaching a UPS system to the PoE switch the device can keep working at power outages just like traditional PSTN telephones powered by the telephone line For the users who do not have PoE equipment a traditional power adapter should be used If the device is connected to a PoE switch and power adapter at the same time the power adapter will be prioritized and...

Страница 11: ...l with a vertical distance of 136 2 or 161 2 mm 2 Insert two rubber plugs and screws in turn Note that 5 mm is reserved between the nut and the wall which is convenient for hanging the phone base 3 Connect the cable handset cable and power supply 4 Align the wall hole on the base with the screws in step 2 and slide down to complete the installation Figure 1 Device Installation ...

Страница 12: ...6 Connect the power adapter network PC and phone to the appropriate ports as shown in the figure below Figure 2 Device Connection ...

Страница 13: ...Y LED State Type LED Light State Default standby Standby Green on Mute Green slow flash Line error Registration failure Network disconnection Red slow flash Call Calling Pick up the handset Red on Mute Orange slow flash Hold held Orange slow flash Ringing Red flash ...

Страница 14: ...Instructions Figure 3 Keypad Instructions The figure above shows the keypad layout of the phone Each button provides a function of its own Refer to the instructions for the keys in the illustration in this subsection to operate the phone ...

Страница 15: ...s standard telephones some keys also provide a special function dialed by a long key press long press to broadcast IP default English 8 Volume Key Adding subtracting volume In the standby state ring and ring configuration interface press this button to increase reduce the ring volume Press this button to increase lower the volume during a call Mute key Press this key to mute the microphone during ...

Страница 16: ...r You can switch the phone audio channels by pressing the hands free button Using Hands Free Speaker For the use of the speakerphone press the speakerphone button to dial a number or dial a number and then press the speakerphone button When the handset voice channel is opened you can switch the phone audio channels by pressing the hands free speaker button ...

Страница 17: ...ast dialed number Redial Web end Dial the web filled in number Select a phone number from the call logs Cancel Call You can cancel an active call by putting back the handset pressing down the spring 8 2 Answering Calls You can answer a call by picking up the handset or pressing the speakerphone button to open the hands free channel The telephone does not support multiple calls When a call is in pr...

Страница 18: ... Redial will default to the last used number therefore it is necessary to clear the records used by the last customer without affecting the use of other customers 8 5 Auto Answering You can enable the auto answering feature on the device and any incoming call will be automatically answered The auto answering function can be enabled on a line basis WEB interface Log into the phone page enter Line S...

Страница 19: ...l mute on the phone When the mute LED goes out the power LED returns to its original state 8 6 2 Ringing Mute Mute ring tone press the mute button when the phone is in the standby mode The mute LED is bright red the power LED is flashing green There is no ringer for incoming calls Cancel ring tone mute On standby or the incoming call screen press the mute button again or volume up to cancel the ri...

Страница 20: ...face Enter Phone Settings Features Basic Settings enable disable call waiting and the call waiting tone Figure 5 Call Waiting Tone Setting Web Page 8 9 Conference 8 9 1 Local Conference To conduct a local conference you need to log into the web page and enter Line SIP Basic settings The meeting mode is set as Local Local is default as shown in the figure below ...

Страница 21: ...r the number to join the meeting and press the call After the opposite end is answered press the conference button again to set up a local tripartite conference Note During the meeting press the separate key to separate the meeting and press the end key to end the call 8 9 2 Network Conference The users need server support for network conferences Log in to the web page enter Line SIP Basic setting...

Страница 22: ...Note The upper limit of the number of participants in the network conference varies according to the server 8 10 Hotline The device supports hotline dialing After setting up the hotline dialing directly pick up the handset hands free earphone etc and the phone will automatically call according to the hotline delay time You can also set up a hotline on the website Line SIP Basic Settings The setup ...

Страница 23: ...17 Figure 8 Hotline Setup Web Page ...

Страница 24: ...coming call request with a SIP header of Alert Info instruction to automatically answer the call after a specific delay Enable Intercom Mute Enable the mute mode during the intercom call Enable Intercom Tone If the incoming call is an intercom call the phone plays the intercom tone Enable Intercom Barge Enable Intercom Barge by selecting it the phone auto answers an intercom call during a call If ...

Страница 25: ...ed multicast listening address without involving SIP signaling You can specify up to 10 multicast listening addresses 9 3 Messages 9 3 1 MWI Message Waiting Indicator If the line service supports the voice message feature in case the user fails to answer the call the caller can leave a voice message on the server to the user The user will be notified of the server voice message and the power LED s...

Страница 26: ...language to phone If it is selected the phone language will be synchronized with the web page language If it is not selected it will not be synchronized 10 2 Function Keys The device has a total of 11 configurable custom function keys one direct call foreground key and 10 custom digital speed dial keys Device direct call key default configuration as a fixed number customizable replacement 0 9 nume...

Страница 27: ...Paging Webpage interface Function key Function key Moreover you can also add a user defined title to the DSS Keys which is configured as Memory Key Line URL Multicast Prefix NOTICE The user defined title is up to 10 characters Refer to 11 26 Function Key and 6 3 Appendix I LED Definition for more details ...

Страница 28: ...ement section Default access data User admin Password 2n 11 2 System Information The user can get device system information on this page including Model Hardware Version Software Version Uptime And summarization of network status Network Mode MAC Address IP Subnet Mask Default Gateway Besides summarization of SIP account status SIP User SIP Account Status Registered Unapplied Trying Timeout 11 3 S...

Страница 29: ...onfiguration upgrade TR069 TR069 related configuration MMI MMI module including authentication user information web access protocol etc DSS Key DSS Key configuration BASIC NETWORK NETWORK configuration Clear Tables Select the local data table to be cleared all selected by default Reset Phone The phone data will be cleared including the configuration and database tables 11 5 System Upgrade Web inte...

Страница 30: ...description information When there is a corresponding TXT file and version on the server side the TXT and version information will be displayed under the new version description information The file requested from the server is a TXT file called vendor_model_hw10 txt Hw followed by the hardware version number It is written as hw10 if there is no difference in hardware All Spaces in the filename ar...

Страница 31: ... high to low is as follows PNP DHCP TR069 Static Provisioning Transferring protocol FTP TFTP HTTP HTTPS For details refer to 2N IP Handset Auto Provision Parameters Description Basic Settings CPE Serial Number Display the device SN Authentication Name Provision server username Authentication Password Provision server password Configuration File Encryption Key If the device configuration file is en...

Страница 32: ...0 Use Option120 to get the SIP server address from the DHCP server SIP Plug and Play PnP Enable SIP PnP Enable disable PnP If PnP is enabled the phone will send a SIP SUBSCRIBE message with a broadcast method Any server that supports the feature will respond and send a Notify with URL to the phone The phone could get the configuration file with the URL Server Address Broadcast address It is 224 0 ...

Страница 33: ... INFORM signal interval time It ranges from 1 to 999 s STUN Server Address Configure the STUN server address STUN Enable Enable the STUN server for TR069 11 7 System Tools This page provides tools for users to resolve problems Syslog You can choose the log level export the system log in order to analyze the problem in case of failure Web Capture Grab packets from the network data to analyze proble...

Страница 34: ...y IP telephony exchanges packets and data over a network based on the IP address of the telephony To enable the phone the network configuration must be performed correctly The default network mode of the device is DHCP IPv4 To modify the mode go to the device web configuration interface Web interface network basic select network mode Figure 14 Network Mode Settings IP Mode There are 3 network prot...

Страница 35: ...password In the Static IP mode you must configure the IP address manually IP Address Phone IP address Mask sub mask of your LAN Gateway gateway IP address The phone can access the other network via it Primary DNS primary DNS address The default is 8 8 8 8 Google DNS server address Secondary DNS secondary DNS Available when the primary DNS is unavailable Pv6 In IPv6 there are 2 connection mode opti...

Страница 36: ... For each call for the voice and video port value 2 is added RTP Port Quantity Number of calls 11 11 Network VPN Virtual Private Network VPN is a technology allowing devices to create a tunneling connection to a server and become part of the server s network The network transmission of the device may be routed through the VPN server For some users especially enterprise users a VPN connection might...

Страница 37: ...hem as follows OpenVPN Configuration file client ovpn CA Root Certification ca crt Client Certification client crt Client Key client key Then upload these files to the device on the web page Network VPN select OpenVPN Files Then check Enable VPN and select OpenVPN in VPN Mode and click Apply to enable the OpenVPN connection Like L2TP connection the OpenVPN connection will be established whenever t...

Страница 38: ...igure the Line service on this page Table 7 Line Configuring Web Page Parameters Description Register Settings Line Status Display the current line status at page loading To get the up to date line status refresh the page manually Activate Activate the line service Username Enter the service account username Authentication User Enter the authentication user of the service account Display Name Ente...

Страница 39: ...xy Password Enter the SIP Proxy password Backup Proxy Server Address Enter the IP or FQDN address of the backup Proxy server Backup Proxy Server Port Enter the backup Proxy server port 5060 by default Basic Settings Enable Auto Answering Enable auto answering incoming calls will be answered automatically after a delay Auto Answering Delay Set the delay for incoming calls before the system automati...

Страница 40: ...ver if there is a voice message waiting on the server Voice Message Number Set the number for retrieving voice messages Voice Message Subscribe Period Set the interval of voice message notification subscription Enable Hotline Enable hotline configuration the device will dial a specific number immediately via the audio channel opened by the handset off hook or turned on hands free speaker or headph...

Страница 41: ...not be handled by the device itself but by the server instead In order to control the enabling of the features the device will send a feature code to the server by dialing the number specified in each feature code field Enable DND Set the feature code to dial the server Disable DND Set the feature code to dial the server Enable Call Forward Unconditional Set the feature code to dial the server Dis...

Страница 42: ...n response to an incoming call request BLF Server The registered server will receive the subscription package from an ordinary application of the BLF phone Please enter the BLF server if the sever does not support the subscription package the registered server and subscription server will be separated Keep Alive Type Set the line to use dummy UDP or SIP OPTION packet to keep the NAT pinhole opened...

Страница 43: ...t characters to hh hex code Use Quote in Display Name Add a quote to the display name i e 2N vs 2N Enable GRUU Support Globally Routable User Agent URI GRUU Sync Clock Time Time Sync with server Enable Inactive Hold With the post call hold capture package enabled you can see that in the INVITE package SDP is inactive Caller ID Header Set the Caller ID Header Use 182 Response for Call waiting Set t...

Страница 44: ... group Enable RFC4475 Set to enable RFC4475 Enable Strict UA Match Enable strict UA matching Registration Failure Retry Time Set the registration failure retry time Local SIP Port Modify the phone SIP port 11 14 Line SIP Hotspot SIP hotspot is a simple but practical function With simple configurations the SIP hotspot function can implement group ringing SIP accounts can be expanded The phone set f...

Страница 45: ...spot Enable Hotspot Enable the Hotspot feature Mode If you choose Hotspot the phone will be a SIP hotspot server if you choose Client the phone will be a SIP hotspot client Monitor Type Either Multicast or Broadcast is ok If you want to limit the broadcast packets you should better use Broadcast But if the client chooses Broadcast the SIP hotspot phone must be Broadcast Monitor Address The broadca...

Страница 46: ... values of the other options are the same as those of the hotspot Figure 18 SIP Hotspot Client Configuration With the phone as the hotspot server the default extension number is 0 When the phone is used as the client the extension number is increased from 1 you can view the extension number via the SIP Hotspot page Call extension number The hotspot server and client can dial each other through the...

Страница 47: ...r to be transferred and then presses the key to transfer the current call to a third party Blind Transfer on Onhook Having dialed the number hang up the handset or turn off the hands free function to transfer the current call to a third party Attended Transfer on Onhook Hang up the handset or press the hands free button to perform the attended transfer function which can transfer the current call ...

Страница 48: ...takes place whenever these digits are dialed The Prefix mode supports a maximum of 30 digits Note Two different special characters are used x Matches any single digit that is dialed Specifies a range of numbers to be matched It may be a range a list of ranges separated by commas or a list of digits Destination Set the Destination address This is for IP direct Port Set the Signal port the default i...

Страница 49: ...All Substitution Assume that it is desired to place a direct IP call to IP address 172 168 2 208 Using this feature 123 can be substituted for 172 168 2 208 Figure 21 Dial Rules Table 1 Example 2 Partial Substitution To dial a long distance call to Beijing requires dialing the area code 010 before the local phone number Using this feature 1 can be substituted for 010 For example to call 62213123 w...

Страница 50: ...e Set the timeout of STUN binding before SIP messages are sent TLS Authentication TLS Certification File Upload delete the TLS certification file used for encrypted SIP transmission 11 17 Phone Settings Features Configure the phone features Table 62 General Function Settings Parameters Description Basic Settings Enable Call Waiting Enable this setting to allow the user to take another incoming cal...

Страница 51: ...e for dialing out rather than SIP1 Enable Auto Switch Line Enable the phone to select an available SIP line as default automatically Default Ext Line Select the default line to be used for outgoing calls Ban Outgoing If you select Ban Outgoing you cannot dial out any number Hide DTMF Configure the Hide DTMF mode Enable CallLog Select whether to save the call log Enable Restricted Incoming List Ena...

Страница 52: ...s sent by the specified server Enable Pre Dial If you disable this feature the audio channel will be opened automatically by entering the number If you enable the feature you enter the number without opening the audio channel Enable Multi Line If enabled up to 10 simultaneous calls can exist on the phone and if disabled up to 2 simultaneous calls can exist on the phone Line Display Format Custom l...

Страница 53: ...te mode during the intercom call Enable Intercom Tone If the incoming call is an intercom call the phone plays the intercom tone Enable Intercom Barge Enable Intercom Barge by selecting it the phone auto answers the intercom call during a call If the current call is an intercom call the phone will reject the other intercom call Response Code Settings DND Response Code Set the SIP response code on ...

Страница 54: ...luding off on slow flash quick flash the default is slow flash Talk Dial The power LED statuses in the talk dial state off is off on is always red bright the default is off Ringing The power LED status indicates that there is an incoming call including off on slow flash quick flash the default is flash Mute The power LED status indicates the mute mode including off on slow flash quick flash off by...

Страница 55: ...ic Gain Set the headset radio volume gain to fit different models of earphones Opus Payload Type Set the Opus load type the range is 96 127 OPUS Sample Rate Set the Opus sampling rate including opus nb 8kHz and opus wb 16kHz ILBC Payload Type Set the ILBC Payload Type the value must be 96 127 ILBC Payload Length Set the ILBC Payload Length Enable MWI Tone When there is a new voice message the phon...

Страница 56: ...e RTP stream sent from the multicast address by configuring the listening multicast address on the phone Figure 14 MCAST Table 14 Multicast Parameters Parameters Description Normal Call Priority Define the priority of the active call 1 is the highest priority 10 is the lowest Enable Page Priority The voice call in progress shall take precedence over all incoming paging calls Name Listened multicas...

Страница 57: ...ngs Parameters Description Network Time Server Settings Time Synchronized via SNTP Enable time sync through SNTP Time Synchronized via DHCP Enable time sync through DHCP Primary Time Server Set the primary time server address Secondary Time Server Set the secondary time server address if the primary server is unreachable the device will try to connect to the secondary time server to get time synch...

Страница 58: ...play is in the read only mode in the automatic mode Offset Offset minutes when DST started Month Start DST start month Week Start DST start week Weekday Start DST start weekday Hour Start DST start hour Minute Start DST start minute Month End DST end month Week End DST end week Weekday End DST end weekday Hour End DST end hour Minute End DST end minute Manual Time Settings You can set your time ma...

Страница 59: ...ber until the user removes it from the list The user can add specific numbers prefixes to the blacklist to block calls with the specified numbers numbers with the specified prefix Restricted Outgoing Calls The user can add a number that restricts outgoing calls and cannot be called until the number is removed from the list 11 24 Phonebook Web Dial Use the web pages for call reply and hang up opera...

Страница 60: ...Parameters Description Memory Key Speed Dial You can call the set number directly This feature is convenient for dialing frequently used numbers Intercom This feature allows the operator or the secretary to connect the phone quickly it is widely used in office environments DTMF It allows the user to dial or edit a dial number easily Multicast Configure the multicast address and audio codec Press t...

Страница 61: ...arge network segment can be set or divided into several network segments for addition When deleting select the initial IP of the network segment to be deleted from the drop down menu and then click Delete to take effect Enable web page filtering configure enable disable the web page access filtering Click the Apply button to take effect Note If the device you are accessing is in the same network s...

Страница 62: ...dation select the certificate module You can upload and delete uploaded certificates Figure 28 Certificate Settings 11 30 Security Device Certificates Select the device certificate as the default and custom certificate You can upload and delete uploaded certificates Figure 29 Device Certificate Setting ...

Страница 63: ...ach rule is assigned an ordinal number allowing for up to 10 for each rule Considering the complexity of firewall settings the following is an example to illustrate Table 17 Network Firewall Parameter Description Enable Input Rules Indicates that the input rule application is enabled Enable Output Rules Indicates that the output rule application is enabled Input Output Select whether the currently...

Страница 64: ... 255 255 255 it means a specific host When it is set to 255 255 255 0 it means that a network segment is filtered After setting click Add and a new item will be added to the firewall input rules Then select and click the Apply button In this way when the device is running ping 192 168 1 118 the packet cannot be sent to 192 168 1 118 because the output rule is forbidden However another IP of the pi...

Страница 65: ...dware version etc 12 2 Reboot Device Reboot the device from the soft menu Menu Basic Reboot System and confirm the action by OK Or simply remove the power supply and restore it again 12 3 Reset Device to Factory Default Reset Device to Factory Default will erase all the user configurations preferences databases and profiles on the device and restore the device back to the factory default state To ...

Страница 66: ...rtal open the System Tools page and click Start in the Network Packets Capture section A pop up message will prompt you to save the capture file Then perform such relevant operations as activate deactivate the line or make phone calls and click Stop on the web page when the operation is finished The network packets of the device during the period have been dumped to the saved file Figure 32 Web Ca...

Страница 67: ...vice is properly connected to the power source Device cannot register to a service provider 1 Please check if the device is properly connected to the network The network Ethernet cable should be connected to the Network port NOT to the PC port 2 Please check if the device has an IP address Check the system information if the IP displays Negotiating the device does not have an IP address Please che...

Страница 68: ... to use a third party headphone 2 The network bandwidth and delay may be not suitable for audio calls at the moment Audio is chopping at far end in Hands free speaker mode This is usually due to a loud volume feedback from the speaker to the microphone Please lower down the speaker volume a little bit the chopping will be gone 2N TELEKOMUNIKACE a s Modřanská 621 143 01 Praha 4 Czech Republic www 2...

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