36
TROUBLESHOOTING
Meter does not enter the test mode after inserting a test strip.
Probable cause
What to do
The battery is out.
Replace the battery.
The battery is installed
wrong or there is no
battery.
Check that the battery is installed
correctly. See 33 page.
Test strip inserted upside
down, wrong end in, or
incompletely.
Insert the test strip with the
printed side up and the electrode
end into the test strip port.
Defective meter or test
strips.
Contact your local distributor.
Blood or foreign objects
put into test strip slot.
Contact your local distributor.
Test does not start after applying the blood sample.
Probable cause
What to do
Blood sample is too
small.
Re-test with a new test strip and
a larger blood sample.
Defective meter or test
strips.
Re-test with a new test strip. If
same problem happens, contact
your local distributor.
Sample applied when
turn off due to time out
(3 minutes after ready to
test).
Re-test using a new test strip.