Intel SHG2 Product Manual Download

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Intel

Server Board SHG2

Product Guide

A Guide for Technically Qualified Assemblers of Intel

Identified

Subassemblies/Products

Order Number: A90327-002

Summary of Contents for SHG2

Page 1: ...Intel Server Board SHG2 Product Guide A Guide for Technically Qualified Assemblers of Intel Identified Subassemblies Products Order Number A90327 002 ...

Page 2: ...chantability or infringement of any patent copyright or other intellectual property right Intel products are not designed intended or authorized for use in any medical life saving or life sustaining applications or for any other application in which the failure of the Intel product could create a situation where personal injury or death may occur Intel may make changes to specifications and produc...

Page 3: ...nd Supplies Needed 21 Before You Begin 21 Emissions Disclaimer 21 Safety Cautions 21 Safety and Regulatory Compliance 22 Minimum Hardware Requirements 22 Installation Notes 23 Installation Procedures 23 Installing the I O Gasket and Shield 23 Installing Memory 26 Configuring Chassis Standoffs 27 Installing the Server Board 28 Installing the Processor s 29 Installing the Processor Wind Tunnel 32 Ma...

Page 4: ...ng the System Event Log 62 Viewing FRU Information 62 Viewing Sensor Data Records 63 Updating System Firmware and BIOS 63 Saving and Restoring the System Configuration 64 Alerting for Platform Events 65 Managing the Server Remotely 67 FRUSDR Load Utility 69 When to Run the FRUSDR Load Utility 69 What You Need to Do 69 How You Use the FRUSDR Load Utility 70 Upgrading the BIOS 73 Preparing for the U...

Page 5: ...83 Diskette Drive Activity Light Does Not Light 84 Hard Disk Drive Activity Light Does Not Light 84 CD ROM Drive Activity Light Does Not Light 84 Cannot Connect to a Server 84 Problems with Network 85 PCI Installation Tips 85 Problems with Application Software 86 Bootable CD ROM Is Not Detected 86 6 Getting Help 87 7 Technical Reference Server Board Jumpers 89 Enabling PCI X on Slot 6 and Disablin...

Page 6: ...nel Assembly 33 17 Attaching the Heat Sink Fan to the Air Intake Assembly 33 18 Attaching the Wind Tunnel Intake and Exhaust 34 19 Attaching the Wind Tunnel Intake and Exhaust 34 20 Making Connections to the Server Board 35 21 Routing Cables 36 22 Routing the Floppy and USB Cables 37 23 Routing the Floppy and ICMB Cables 37 24 Installing the Serial B Cable 38 25 Making Back Panel Connections 39 26...

Page 7: ...Server Board Features 9 2 Video Modes 13 3 Software Security Features 19 4 Configuration Utilities 55 5 Hot Keys 55 6 Beep Codes 81 7 Configuration Jumper CN43 89 8 Configuration Jumper CN27 90 9 Configuration Jumper CN53 90 ...

Page 8: ...viii Intel Server Board SHG2 Product Guide ...

Page 9: ...n boards Graphics Integrated onboard ATI Rage XL 32 bit SVGA controller SCSI Adaptec AIC 7899W dual channel Ultra160 SCSI supporting onboard Ultra 2 LVD wide Ultra wide and Ultra160 SCSI interfaces Network Two integrated onboard Network Interface Controllers NICs An Intel 82550PM single chip PCI LAN controller for 10Base T 100BaseTX Fast Ethernet networks An Intel 82544GC single chip Gigabit Ether...

Page 10: ...0 A B C E D F G H J K I A AC Power G Video B USB 1 2 3 H NIC2 Gbit C Mouse I NIC1 10 100 D Keyboard J ICMB External SCSI Connector Knockout E Parallel Port K Serial B Knockout F Serial A Intel SC5200 Base chassis shown here Item may be different on your chassis Figure 1 Back Panel Connectors ...

Page 11: ...hassis Intrusion F Jumper Block CN27 Y PCI X 64 bit 133 MHz G System Fan 5 Z PCI 32 bit 33 MHz H Floppy disk drive connector AA PCI X 64 bit 100 MHz I Secondary IDE BB System Fan 1 J System Fan 6 CC System Fan 2 K Primary IDE DD ICMB L Front Panel connector EE NIC1 10 100 M IPMB FF NIC2 Gbit N Jumper Block CN43 GG System I O connectors O System Fan 3 HH DIMMs P System Fan 4 II Main Power Q HSBP B ...

Page 12: ...d SDRAM 184 pin gold DIMMs A wide range of DIMM sizes are supported including 128 MB 256 MB 512 MB 1 GB and 2 GB DIMMs The minimum supported memory configuration is 256 MB using two identical 128 MB DIMMs The maximum configurable memory size is 12 GB using six 2 GB DIMMs The SDRAM interface runs at a frequency of 200 MHz however 266 MHz memory can be used The memory controller supports 2 way inter...

Page 13: ...D Mode Video Support 2D Mode Refresh Rate Hz 8 bpp 16 bpp 24 bpp 32 bpp 640x480 60 72 75 90 100 Supported Supported Supported Supported 800x600 60 70 75 90 100 Supported Supported Supported Supported 1024x768 60 72 75 90 100 Supported Supported Supported Supported 1280x1024 43 60 Supported Supported Supported Supported 1280x1024 70 72 Supported Supported Supported 1600x1200 60 66 Supported Support...

Page 14: ...lementation commonly referred to as RAIDIOS to support this feature To use this feature see Enabling PCI X on Slot 6 and Disabling On board SCSI on page 90 For a complete list of qualified add in cards see http support intel com support motherboards server SHG2 IDE Controller The system includes a dual channel enhanced IDE 32 bit interface controller for intelligent disk drives with disk controlle...

Page 15: ... functionality The second NIC is an Intel 82544GC Gigabit Ethernet Controller capable of providing 10 100 1000 Mbps data rates It is a single chip device containing both the MAC and PHY layer functions The 82544GC utilizes a 64 bit 100 MHz direct interface to the PCI X bus It is compliant with the PCI Local Bus Specification Revision 2 2 It also supports the PCI X extension to the PCI Local Bus Re...

Page 16: ... would want the PRO 100 Intelligent Server adapter to be the preferred primary In this scenario if the PRO 100 Intelligent Server adapter fails the PRO 1000 will take over Then when the PRO 100 Intelligent Server adapter is replaced it will automatically revert to being the primary adapter in the team If a Preferred Primary is not selected the Intel PROSet II will attempt to select the best adapte...

Page 17: ...r sleep state No context will be lost in this state and the processor caches will maintain coherency s4 Hibernate or Save to Disk The memory and machine state are saved to disk Pressing the power button or other wakeup event will restore the system state from the disk and resume normal operation This assumes that no hardware changes have been made to the system while it was off s5 Soft off Only th...

Page 18: ...drive Using Passwords You can set either the user password the supervisor password or both passwords If only the user password is set you Must enter the user password to enter BIOS Setup or the SSU Must enter the user password to boot the server if Password on Boot is enabled in either the BIOS Setup or SSU Must enter the user password to exit secure mode If only the supervisor password is set you...

Page 19: ... to the BIOS Setup utility Table 3 Software Security Features Feature Description Secure mode How to enter secure mode Setting and enabling passwords automatically places the system in secure mode If you set a hot key combination through Setup you can secure the system simply by pressing the key combination This means you do not have to wait for the inactivity time out period When the system is in...

Page 20: ...y or press CTRL D in the Change Password menu of the Supervisor Password Option menu found in the Security Subsystem Group To clear the password if you cannot access Setup change the Clear Password jumper see Chapter 7 Control access to the system other than SSU set user password To control access to using the system set a user password and enable it through Setup To disable a password change it t...

Page 21: ...on of it into a Class B chassis does not result in a Class B device Safety Cautions CAUTIONS Electrostatic discharge ESD ESD protection ESD can damage disk drives boards and other parts We recommend that you perform all procedures in this chapter only at an ESD workstation If one is not available provide some ESD protection by wearing an antistatic wrist strap attached to chassis ground any unpain...

Page 22: ...e location preferably oriented similarly to the server board Minimum Hardware Requirements To avoid integration difficulties and possible board damage your system must meet the following minimum requirements For more information on supported processors and qualified memory and chassis components see http support intel com support motherboards server SHG2 Processor A minimum of one 1 8 GHz Intel Xe...

Page 23: ...Connect cables to the server board This guide and your chassis manual Finish setting up your chassis Your chassis manual Installation Procedures Installing the I O Gasket and Shield NOTE An ATX 2 03 compliant I O shield is provided with the server board The shield is required by Electromagnetic Interference EMI regulations to minimize EMI If the shield does not fit the chassis obtain a properly si...

Page 24: ...de face of the I O shield as shown OM14359 Figure 3 Attaching the Gasket to the I O Shield Attaching the Label to the I O Shield 1 Remove the backing from the label included with your server board 2 Press the label onto the outside face of the I O shield OM14360 PARALLEL KYBD MOUSE 10 100 NIC1 G bit NIC2 1 2 3 USB Figure 4 Attaching the Label to the I O Shield ...

Page 25: ... the dotted groove is outside the chassis wall and the lip of the shield rests on the inner chassis wall 2 Hold the shield in place and push it into the opening until it is seated Make sure the I O shield snaps into place all the way around OM14361 Figure 5 Installing the I O Shield ...

Page 26: ...gurable memory size is 12 GB using six 2 GB DIMMs The SDRAM interface runs at 200 MHz however 266 MHz memory can be used The memory controller supports 2 way interleaved SDRAM memory scrubbing single bit error correction and multiple bit error detection with Chipkill capability that allows the system to continue to run even in the event of a multi bit SDRAM failure Memory can be implemented with e...

Page 27: ...M13205 1 2 3 1A 1B Figure 7 Installing Memory Configuring Chassis Standoffs If your chassis does not have standoffs placed as shown below you must rearrange them so they match the holes in the server board Failure to properly rearrange the metal standoffs may cause the server board to malfunction and may permanently damage it Your chassis may be different from the illustration For the Intel SC5200...

Page 28: ...sure that the back panel I O shield openings and chassis standoffs align correctly 2 Attach the board with the screws included with your chassis at the ten locations marked below For the Intel SC5200 chassis these screws are packaged in a bag labeled C OM14363 2 1 Figure 9 Placing the Server Board in the Chassis ...

Page 29: ...t drop easily into socket holes make sure the lever is in the full upright position and the processor is oriented properly 1 Observe the safety and ESD precautions at the beginning of this chapter and the additional precautions given here 2 Install the retention brackets for the primary processor by inserting the retention brackets and tightening the four retention screws The primary processor soc...

Page 30: ...s of the processor with the socket and insert the processor into the socket Lower the socket lever completely NOTE When installing a second processor note that the secondary processor socket is oriented so that the processor pins are rotated 180 relative to the primary processor socket OM14365 A B A Alignment Triangle Mark B Alignment Triangle Cutout Figure 11 Opening Socket Lever and Attaching Pr...

Page 31: ...on 31 5 Apply thermal grease to the processor as shown OM14366 Figure 12 Applying Thermal Grease 6 Align the heat sink with the retention brackets and place heat sink on the processor OM14367 Figure 13 Aligning the Heat Sink ...

Page 32: ... processor you install OM14368 2 2 1 Figure 14 Attaching the Heat Sink and Retention Clip Installing the Processor Wind Tunnel The following instructions apply to the Intel SC5200 Base Server Chassis and reference chassis installations If you are installing your server board in the Intel SC5200 Hot Swap Redundant Power Server Chassis DO NOT install the processor wind tunnel The ducting in the Inte...

Page 33: ... 2 Attach the processor wind tunnel fan to the wind tunnel air intake assembly as shown The fan label must be pointing into the air intake assembly OM14370 Fan label Figure 17 Attaching the Heat Sink Fan to the Air Intake Assembly CAUTION To ensure proper system cooling the heat sink fan must be installed as shown in Figure 18 and the air intake fan assembly must be attached to the side of the pro...

Page 34: ...n Figure 18 OM14371 1 1 2 3 Figure 18 Attaching the Wind Tunnel Intake and Exhaust 4 Attach the air exhaust fan assembly to the heat sink wind tunnel a Press both sides of the air exhaust section to bend tabs inward see 1 in Figure 19 b Insert tabs into slots on the wind tunnel center section see 2 in Figure 19 c Press the air intake section downward to engage the assembly see 3 in Figure 19 OM143...

Page 35: ...erial B X Chassis Intrusion F Jumper Block CN27 Y PCI X 64 bit 133 MHz G System Fan 5 Z PCI 32 bit 33 MHz H Floppy disk drive connector AA PCI X 64 bit 100 MHz I Secondary IDE BB System Fan 1 J System Fan 6 CC System Fan 2 K Primary IDE DD ICMB L Front Panel connector EE NIC1 10 100 M IPMB FF NIC2 Gbit N Jumper Block CN43 GG System I O connectors O System Fan 3 HH DIMMs P System Fan 4 II Main Powe...

Page 36: ... numbered connector on the server board System fan numbers can be found on the system fan carrier and on the system fan cables Cable Routing Intel SC5200 Base Chassis To ensure proper air flow within the chassis follow the cable routing guidelines below IDE or SCSI Cables Cables that connect to devices in the lower device bays should be routed around the epac system fan carrier as shown below 1 Ro...

Page 37: ... Diskette Cable Figure 22 Routing the Floppy and Front Panel Cables Cable Routing Intel SC5200 Hot Swap Redundant Power Chassis Route the floppy drive cable and the hot swap drive bay ICMB cable between the chassis wall and the hot swap fan holder as shown below at location A A OM14377 A Cable Routing Location Figure 23 Routing the Floppy and ICMB Cables ...

Page 38: ...cting it to the back panel is illustrated below 1 Install the Serial B cable by inserting it into the chassis back panel cutout and attaching it as shown 2 Attach the other end to the Serial B connector located on your server baseboard See Making Connections to the Server Board on page 35 for the Serial B connector location A B OM14557 A Chassis Back Panel Cutout B Screw Figure 24 Installing the S...

Page 39: ... or pedestal installation 3 Connect the keyboard mouse and monitor cables to the back panel 4 Connect the power cable to the back panel and to an AC outlet OM14358 NIC2 Gbit NIC1 10 100 A B C E D F G H J K I A AC Power G Video B USB 1 2 3 H NIC2 Gbit C Mouse I NIC1 10 100 D Keyboard J ICMB External SCSI Connector Knockout E Parallel Port K Serial B Knockout F Serial A Intel SC5200 Base chassis sho...

Page 40: ...h interactive maintenance and repair assistance When Intel Server Management detects a hardware error and a part needs replacing SMaRT Tool can be launched directly from Intel Server Management to locate the correct part information and corresponding How to Replace steps required to quickly get the server back up and running To activate Intel Server Management s interface with the Intel SMaRT Tool...

Page 41: ...l Server Management CD into the system s CD ROM 2 Click Install Server Management 3 Complete the Registration form and click Submit 4 Select the applicable system option 5 Review the Intel Software License Agreement and click Accept 6 If installing to a local server click Install Now If this is a multiple system installation click Add to compile a list of systems and then click Install Now 7 Selec...

Page 42: ...Run Installer icon to launch the SMaRT Tool Setup program 7 Follow the on screen installation instructions Review the Intel Software License Agreement and click Accept When installation is complete launch SMaRT Tool 8 In SMaRT Tool s Welcome page click on Systems 9 Select Select System Servers Xeon SHG2 SC5200 and then follow the on screen instructions to download the SHG2 SC5200 server system mod...

Page 43: ...and disconnect the power cord telecommunications systems networks and modems attached to the server before opening it Otherwise personal injury or equipment damage can result Electrostatic discharge ESD ESD protection ESD can damage disk drives boards and other parts We recommend that you perform all procedures in this chapter only at an ESD workstation If one is not available provide some ESD pro...

Page 44: ...cal pairs The SHG2 server board supports up to six 2 5 V ECC DDR 200 or 266 compliant registered SDRAM 184 pin gold DIMMs A wide range of DIMM sizes are supported including 128 MB 256 MB 512 MB 1 GB and 2 GB DIMMs The minimum supported memory configuration is 256 MB using two identical 128 MB DIMMs The maximum configurable memory size is 12 GB using six 2 GB DIMMs The SDRAM interface runs at 200 M...

Page 45: ...that the second processor is identical to the first processor Processor upgrades must be appropriate You may damage the server if you install a processor that is inappropriate for your server Make sure your server can handle a newer faster processor thermal and power considerations For exact information about processor interchangeability contact your customer service representative or visit the In...

Page 46: ... 2 Remove power from your system by unplugging the AC power cord 3 Remove the side cover see your system or chassis documentation for instructions 4 Install the retention brackets for the primary processor by inserting the retention brackets A and tightening the four retention screws The primary processor socket is located nearest to the corner of the server board If installing a second processor ...

Page 47: ...ssor with the socket and insert the processor into the socket Lower the socket lever completely NOTE When installing a second processor note that the secondary processor socket is oriented so that the processor pins are rotated 180 relative to the primary processor socket OM14365 A B C Alignment Triangle Mark D Alignment Triangle Cutout Figure 28 Opening Socket Lever and Attaching Processor ...

Page 48: ...oduct Guide 7 Apply thermal grease to the processor as shown OM14366 Figure 29 Applying Thermal Grease 8 Align the heat sink with the retention brackets and place heat sink on the processor OM14367 Figure 30 Aligning the Heat Sink ...

Page 49: ...Figure 31 Attaching the Heat Sink and Retention Clip Installing the Processor Wind Tunnel The following instructions apply to the Intel SC5200 Base Server Chassis and reference chassis installations If you are installing your server board in the Intel SC5200 Hot Swap Redundant Power Server Chassis DO NOT install the processor wind tunnel The ducting in the Intel SC5200 Hot Swap Redundant Power Ser...

Page 50: ...ointing into the air intake assembly OM14370 Fan label Figure 33 Attaching the Heat Sink Fan to the Air Intake Assembly CAUTION To ensure proper system cooling the heat sink fan must be installed as shown in Figure 34 and the air intake fan assembly must be attached to the side of the processor wind tunnel assembly nearest to the front of the chassis ...

Page 51: ... OM14371 1 1 2 3 Figure 34 Attaching the Wind Tunnel Intake and Exhaust 4 Attach the air exhaust fan assembly to the heat sink wind tunnel a Press both sides of the air exhaust section to bend tabs inward see 1 in Figure 35 b Insert tabs into slots on the wind tunnel center section see 2 in Figure 35 c Press the air intake section downward to engage the assembly see 3 in Figure 35 OM14374 1 1 2 3 ...

Page 52: ...customer service representative or dealer for a list of approved devices WARNING Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recommended by the equipment manufacturer Discard used batteries according to manufacturer s instructions ADVARSEL Lithiumbatteri Eksplosionsfare ved fejlagtig håndtering Udskiftning må kun ske med batteri af samme fab...

Page 53: ...ently push down on the screwdriver to lift the battery 4 Remove the battery from its socket 5 Dispose of the battery according to local ordinance 6 Remove the new lithium battery from its package and being careful to observe the correct polarity insert it in the battery socket 7 Close the chassis 8 Run BIOS Setup to restore the configuration settings to the RTC OM14372 Figure 36 Replacing the Back...

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Page 55: ...vent log viewing the system management FRU information or viewing the system management SDR repository 58 FRUSDR Load Utility Used for updating the Field Replacement Unit FRU Sensor Data Record SDR and SM BIOS SMB flash components 69 BIOS Upgrade Utility Used to upgrade the BIOS 73 Firmware Update Utility Used to update the Firmware 76 Adaptec SCSI Utility Used to configure or view the settings of...

Page 56: ... message appears Press Ctrl A to enter SCSI Utility 4 Press Ctrl A if there are SCSI devices installed When the utility opens follow the displayed instructions to configure the onboard SCSI host adapter settings and to run the SCSI utilities Also see Using the Adaptec SCSI Utility on page 78 If you do not enter the SCSI utility the boot process continues 5 Press Esc during POST to pop up a boot me...

Page 57: ... setting use Setup to check and set diskette drive options and change the jumper back For a step by step procedure see Chapter 5 under the heading CMOS Jumper Starting Setup You can enter and start Setup under several conditions When you turn on the server after POST completes the memory test When you reboot the server by pressing Ctrl Alt Del while at the DOS operating system prompt When you have...

Page 58: ... making a change to these settings using either utility is identical The SSU consists of a collection of task oriented modules plugged into a common framework called the Application Framework AF The Application Framework provides a launching point for individual tasks and a location for setting customization information Creating SSU Diskettes You can run the SSU directly from the Utilities menu of...

Page 59: ...ce Partition and execute the following DOS commands C cd ssu C SSU ssu bat 2 The mouse driver loads if it is available press Enter to continue 3 When the SSU title appears on the screen press Enter to continue Working with the GUI You can access features of the GUI using the mouse or keyboard Mouse Click once to choose menu items and buttons or to select items in a list such as the Available Tasks...

Page 60: ...change the text in the SSU to the appropriate language For a new language setting to take effect you must exit the SSU and restart it Other lets you show or hide the status bar at the bottom of the SSU main window The change takes effect immediately NOTE If you run the SSU from read only media CD ROM for example these preferences are lost when you exit the SSU Exiting the SSU Exiting the SSU close...

Page 61: ...d button 3 If you are changing passwords enter the old password in the first box 4 Enter the new password or leave blank to clear 5 Confirm the password by entering it again or leave blank to clear 6 Click OK to save the password and return to the Security window Setting Security Options For a description of security features see page 19 To set the security options 1 In the Security window click t...

Page 62: ...SSU Main window choose FRU Manager When you start the FRU Manager it automatically loads the current list of events from non volatile memory The FRU Manager window has a navigation pane on the left that displays in a tree format the inventory of components in the server The tree has three categories Chassis Board and Product Clicking on a category expands or collapses a list of components for that...

Page 63: ...reviously saved SDR file Save As Saves the currently loaded SDR data to a file Properties Displays information about the SDR including IPMI version number of SDR entries time stamps for changes to the SDR information and free space remaining Reload Refreshes the display by reading the SDR data from the server Updating System Firmware and BIOS Using the SSU you can update the BIOS update the firmwa...

Page 64: ...d BIOS 3 From the File menu choose Load and choose a hex file to use for the update 4 Click the Verify button to compare the firmware code in nonvolatile storage with the selected file Saving and Restoring the System Configuration Using the SSU you can save the following configuration information to a file Platform type BIOS revision and firmware revision CMOS settings Extended system configuratio...

Page 65: ...il address to receive alerts For more information on installing Intel Server Management ISM software see page 40 For more information on configuring email alerts using the PIC see the Installation User Guide located on the ISM CD ROM Setting Up Paging Alerts To set up the server to send alerts as telephone pages 1 Install an external modem on the Emergency Management Port COM2 2 From the SSU Main ...

Page 66: ...ed event from the enabled list to the disabled list Moves the selected event from the disabled list to enabled the list Moves all events from the disabled list to the enabled list 13 Click Save to save the changes 14 Click Close to return to the PEP Configuration window 15 To send a test page to verify that you have correctly configured PEP from the Options menu choose Send Alert 16 Click Save to ...

Page 67: ...es 12 Click Close to return to the BMC LAN Configuration window 13 To send a test alert to verify that you have correctly configured BMC LAN alerts from the Options menu choose Send Alert 14 Click Save to save the changes 15 Click Close to return to the PEM window Managing the Server Remotely You can set up the server to so that you can connect to it from a remote client system to perform manageme...

Page 68: ... a password for remote access enter the password in the Enter New Password box and in the Verify New Password box Passwords can be from 1 to 16 characters long using any ASCII character in the range 32 126 To clear the passwords leave both boxes blank You can also clear the password by choose the menu Options Clear LAN Password 4 In the Modem Ring Time box enter the number of 500ms intervals that ...

Page 69: ...erically handles FRU devices that may not be associated with the BMC When to Run the FRUSDR Load Utility You should run the FRUSDR Load Utility each time you upgrade or replace the hardware in your server excluding add in boards hard drives and RAM For example if you replace an array of fans you need to run the utility It programs the sensors that need to be monitored for server management Because...

Page 70: ... line function at a time A command line function may consist of two parameters for example cfg filename cfg Any invalid parameters result in displaying an error message and exiting the program You can use either a slash or a minus sign to specify command line options The p flag may be used in conjunction with any of the other options Displaying Usage Information When the utility is run with the or...

Page 71: ...s followed by the same data in ASCII format nonprintable characters are substituted by a period Using Specified CFG File The utility can be run with the command line parameter of cfg filename cfg The filename can be any DOS accepted eight character filename string The utility loads the specified CFG file and uses the entries in the configuration file to probe the hardware and to select the proper ...

Page 72: ...pdates the FRU nonvolatile storage area First it verifies the Common Header area and checksum from the specified FRU file The Internal Use Area is read out of the specified FRU file and is programmed into the nonvolatile storage The Chassis Board Product and MultiRecord areas are read out of the specified FRU file if they exist then those areas are programmed into the FRU nonvolatile storage All t...

Page 73: ...ing the new BIOS files and the BIOS upgrade utility iFLASH EXE You can obtain the BIOS upgrade file and the iFLASH EXE utility through your computer supplier or from the Intel Customer Support website http support intel com support motherboards server SHG2 NOTE Please review the instructions distributed with the upgrade utility before attempting a BIOS upgrade This upgrade utility allows you to Up...

Page 74: ...he User Binary and reset the system 3 Wait while the BIOS files are updated Do not power down the system during the BIOS update process The system will reset automatically when the BIOS update process is completed Remove the diskette from the diskette drive 4 Check to make sure the BIOS version displayed during POST is the new version as the system reboots 5 Enter Setup by pressing the F2 key duri...

Page 75: ...t will turn off The BIOS Recovery may take several minutes to complete When the BIOS Recovery is complete it is safe to power off the system 7 Power off the system unplug the power cord s and remove the chassis cover 8 Remove the BIOS Recovery jumper from CN43 pins 9 10 9 Replace the chassis cover plug in the power cord s and power on the system Changing the BIOS Language You can use the BIOS upgr...

Page 76: ...a DOS system to create the diskette or boot the server to the System Resource CD and Quit to DOS 2 Insert the update diskette into diskette drive A At the C prompt type sys a 3 Press Enter Updating the BMC Firmware In the event of a release of an updated BMC Firmware the following procedure may be used to update the firmware NOTE These instructions for BMC Update are a general guideline Please fol...

Page 77: ...er 7 Remove the BMC Force Update jumper from CN47 pins 1 2 Place it on pins 11 12 of jumper CN 43 for future use 8 Replace the chassis cover and plug in the power cord s 9 Wait 30 seconds after connecting the power cord in order to allow the BMC firmware to load 10 Power on the system Updating the FRU SDR Files You can obtain the latest version of the FRU SDR update files from the Intel Customer S...

Page 78: ...uns out of BIOS and is used to Change default values Check and or change SCSI device settings that may conflict with those of other devices in the server Running the SCSI Utility 1 When this message appears on the video monitor Press Ctrl A to run SCSI Utility 2 Press Ctrl A to run this utility When it appears choose the host adapter that you want to configure ...

Page 79: ...tings on the server board correct q Are all jumper and switch settings on add in boards and peripheral devices correct To check these settings refer to the manufacturer s documentation that comes with them If applicable ensure that there are no conflicts for example two add in boards sharing the same interrupt q Are all DIMMs installed correctly q Are all peripheral devices installed correctly q I...

Page 80: ...ons that are easy to correct however can also cause such problems Checklist q If you are running the software from a diskette try a new copy of the software q If you are running the software from a CD ROM disk try a different disk to see if the problem occurs on all disks q If you are running the software from a hard disk drive try running it from a diskette If the software runs correctly there ma...

Page 81: ...the documentation supplied with your video display monitor 4 If the operating system normally loads from the hard disk drive make sure there is no diskette in drive A Otherwise place a diskette containing the operating system files in drive A 5 Turn on the system If the power LED does not light see Power Light Does Not Light on page 82 Monitoring POST The server may start to beep while booting The...

Page 82: ...e 79 Specific Problems and Corrective Actions This section provides possible solutions for these specific problems Power light does not light There is no beep or an incorrect beep pattern No characters appear on screen Characters on the screen appear distorted or incorrect System cooling fans do not rotate Diskette drive activity light does not light CD ROM drive activity light does not light Ther...

Page 83: ...hanges to take effect 3 If there are still no characters on the screen after you reboot the system and POST emits a beep code write down the beep code you hear This information is useful for your service representative 4 If you do not receive a beep code and characters do not appear the video display monitor or video controller may have failed Contact your service representative or authorized deal...

Page 84: ...he switches and connections are correct and AC power is available at the wall outlet contact your service representative or authorized dealer for help Diskette Drive Activity Light Does Not Light Check the following q Are the diskette drive s power and signal cables properly installed q Are all relevant switches and jumpers on the diskette drive set correctly q Is the diskette drive properly confi...

Page 85: ...u will need a crossover cable see your hub documentation for more information on crossover cables q Check the network controller LEDs that are visible through an opening at the system back panel Problems with Network The server hangs when the drivers are loaded q Change the PCI BIOS interrupt settings Try the PCI Installation Tips below Diagnostics pass but the connection fails q Make sure the net...

Page 86: ...is properly configured for the system See the software installation and operation documentation for instructions on setting up and using the software q Try a different copy of the software to see if the problem is with the copy you are using q Make sure all cables are installed correctly q Verify that the server board jumpers are set correctly See Chapter 5 q If other software runs correctly on th...

Page 87: ... 1100 Singapore 65 831 1311 Taiwan 2 2718 9915 India 0006517 2 830 3634 Indonesian 001 803 65 7249 Malaysia 1 800 80 1390 New Zealand 0800 444 365 Pakistan 632 6368415 Philippines 1 800 1 651 0117 Thailand 001 800 6310003 Vietnam 632 6368416 In Japan 0120 868686 Domestic 81 298 47 0800 outside country In Latin America Brazil 0021 0811 408 5540 Mexico 001 800 628 8686 Colombia 980 9 122 118 Costa R...

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Page 89: ...lear 3 4 If these pins are jumpered the password will be cleared on the next reset These pins should not be jumpered for normal operation Reserved 5 6 Reserved These pins should not be jumpered for normal operation Reserved 7 8 Reserved These pins should not be jumpered for normal operation BIOS Recovery 9 10 If these pins are jumpered the BIOS will attempt a recovery boot loading BIOS code from a...

Page 90: ...he primary channel consists of Slot 1 Slot 2 and Gbit In the default configuration pins 1 2 are not jumpered therefore the primary channel is configured for 133 MHz PCI X PCIX2 DIS 3 4 Placing a jumper on pins 3 4 disables the PCI X mode for the CIOBX2 secondary channel and forces the bus to run 66 MHz PCI The secondary channel consists of Slot 6 and the on board SCSI In the default configuration ...

Page 91: ...tion on compatible host system s refer to Intel s Server Builder website or contact your local Intel representative FCC Class A Verification Radiated Conducted Emissions USA ICES 003 Class A Radiated Conducted Emissions Canada CISPR 22 3rd Edition Class A Radiated Conducted Emissions International EN55022 Class A Radiated Conducted Emissions European Union EN55024 Immunity European Union CE EMC Di...

Page 92: ...t Guide Product Regulatory Compliance Markings This product is marked with the following Product Certification Markings UL Recognition Mark CE Mark Russian GOST Mark Australian C Tick Mark BSMI DOC Marking BSMI EMC Warning RRL MIC Mark ...

Page 93: ...particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment to an ...

Page 94: ...Voltage Directive 73 23 EEC and EMC Directive 89 336 EEC The product has been marked with the CE Mark to illustrate its compliance Taiwan Declaration of Conformity This product has been tested and complies with CNS13438 The product has been marked with the BSMI DOC mark to illustrate compliance Korean RRL Compliance This product has been tested and complies with MIC Notices No 1997 41 and 1997 42 ...

Page 95: ...when you run the SSU Item Manufacturer Name and Model Number Serial Number Date Installed System Server Board Primary Processor Speed and Cache Secondary Processor Speed and Cache Video Display Keyboard Mouse Diskette Drive A Diskette Drive B Tape Drive CD ROM Drive Hard Disk Drive 1 Hard Disk Drive 2 Hard Disk Drive 3 Hard Disk Drive 4 Hard Disk Drive 5 continued ...

Page 96: ...96 Intel Server Board SHG2 Product Guide Equipment Log continued Item Manufacturer Name and Model Number Serial Number Date Installed ...

Page 97: ...hen changing 44 avoid touching processor pins 45 52 selecting correct processor 45 52 controller video 13 CMOS clear to reconfigure diskette drive 57 saving and restoring 64 CN42 pins 75 configuration limiting access to system with administrative password 20 configuring server board jumpers location on server board 87 89 configuring system SCU 55 Setup 55 Connector USB 14 controller keyboard mouse...

Page 98: ...o amount 9 what type to install 9 modem remote access 68 Modular RAID 14 mouse compatibility 17 inactivity timer 17 network controller 9 15 Network Teaming 15 P password 18 60 administrative 18 administrator 18 entering to unblank screen 20 user 18 using to reactivate keyboard mouse 20 using to reactivate keyboard mouse 17 PCI embedded devices 9 expansion slots 9 platform event management 65 67 pl...

Page 99: ...y combination 55 video blanking 20 security options setting 61 sensor data records viewing 63 serial remote access 68 server board component locations figure 11 configurations 87 89 server management intrusion detection 17 Setup cannot enter need to reconfigure diskette 57 changing configuration 55 description 57 recording settings 57 soft boot 79 software updates 63 SSU Configuration Save Restore...

Page 100: ...ard SHG2 Product Guide V W video blanking for security 20 memory 9 video controller 9 13 Warning components may be hot 45 52 dispose of lithium battery safely 52 ESD can damage product 21 43 write to diskette disabling 19 ...

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Intel SHG2, Product Manual

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