HP rp5800 Maintenance And Service Manual Download

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Maintenance & Service Guide

HP rp5800 Retail System

Summary of Contents for rp5800

Page 1: ...Maintenance Service Guide HP rp5800 Retail System ...

Page 2: ...ying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hew...

Page 3: ...ollow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information iii ...

Page 4: ...iv About This Book ...

Page 5: ...es 3 Using Computer Setup F10 Utilities 4 Computer Setup File 5 Computer Setup Storage 6 Computer Setup Security 8 Computer Setup Power 12 Computer Setup Advanced 13 Recovering the Configuration Settings 15 3 Computer Diagnostic Features 16 Hewlett Packard Vision Diagnostics 16 Accessing HP Vision Diagnostics 16 Survey Tab 17 Test Tab 18 Status Tab 18 History Tab 19 Errors Tab 19 Help Tab 20 Savin...

Page 6: ... Routine Care and Disassembly Preparation 33 Chassis Designations 33 rp5800 33 Electrostatic Discharge Information 34 Generating Static 34 Preventing Electrostatic Damage to Equipment 34 Personal Grounding Methods and Equipment 35 Grounding the Work Area 35 Recommended Materials and Equipment 35 Operating Guidelines 36 Routine Care 37 General Cleaning Safety Precautions 37 Cleaning the Computer Ca...

Page 7: ... Card 56 Installing a Full Height Expansion Card 62 Installing a Powered Serial Port Expansion Card 62 Configuring Powered Serial Ports 67 Replacing the Riser Card 67 Drives 73 Drive Positions 73 Installing and Removing Drives 74 System Board Drive Connections 75 Removing a 5 25 inch Optical Drive from a Drive Bay 76 Installing a 5 25 inch Optical Drive into a Drive Bay 77 Removing a 3 5 inch Seco...

Page 8: ... Headphone 110 Line in Audio 111 Line out Audio 111 Monitor 111 6 Pin Power for CPU 112 SATA Data and Power 112 PCI Express Pin A 113 PCI Express Pin B 114 DVI Connector 115 Appendix B Power Cord Set Requirements 116 General Requirements 116 Japanese Power Cord Requirements 116 Country Specific Requirements 117 Appendix C POST Error Messages 118 Power On Self Test POST 118 POST Numeric Codes and T...

Page 9: ...s 144 Solving Media Card Reader Problems 147 Solving Display Problems 149 Solving Audio Problems 153 Solving Printer Problems 155 Solving Keyboard and Mouse Problems 156 Solving Hardware Installation Problems 158 Solving Network Problems 160 Solving Memory Problems 163 Solving Processor Problems 164 Solving CD ROM and DVD Problems 165 Solving USB Flash Drive Problems 167 Solving Front Panel Compon...

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Page 11: ...em The first time you turn on the computer the operating system is installed automatically This process takes about 5 to 10 minutes depending on which operating system is being installed Carefully read and follow the instructions on the screen to complete the installation CAUTION Once the automatic installation has begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning off the co...

Page 12: ...s the operating system to the appropriate drivers Obtain the latest support software including support software for the operating system from http www hp com support Select your country and language select Download drivers and software and firmware enter the model number of the computer and press Enter Customizing the Monitor Display Windows systems If you wish you can select or change the monitor...

Page 13: ...led suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system is turned on or restarted Enter the Asset Tag or ...

Page 14: ...er Setup 4 A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced 5 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Utilities menu press Esc 6 To apply and save changes select File Save Changes and Exit If you hav...

Page 15: ...with a BIOS image file located on removable media Replicated Setup Save to Removable Media Saves system configuration including CMOS to a formatted 1 44 MB diskette a USB flash media device or a diskette like device a storage device set to emulate a diskette drive Restore from Removable Media Restores system configuration from a diskette a USB flash media device or a diskette like device Default S...

Page 16: ...users of older versions of UNIX e g SCO UNIX version 3 2 Options are Automatic Bit Shift LBA Assisted User and Off Available only when the drive translation mode is set to User allows you to specify the parameters logical cylinders heads and sectors per track used by the BIOS to translate disk I O requests from the operating system or an application into terms the hard drive can accept Logical cyl...

Page 17: ...ws operating systems with AHCI device drivers loaded to take advantage of more advanced features of the SATA controller NOTE The RAID AHCI device driver must be installed prior to attempting to boot from a RAID AHCI volume If you attempt to boot from a RAID AHCI volume without the required device driver installed the system will crash blue screen RAID volumes may become corrupted if they are boote...

Page 18: ... started Shortcut to Temporarily Override Boot Order To boot one time from a device other than the default device specified in Boot Order restart the computer and press F9 when the monitor light turns green After POST is completed a list of bootable devices is displayed Use the arrow keys to select the preferred bootable device and press Enter The computer then boots from the selected non default ...

Page 19: ...r Lock Set the Cover Removal Sensor to Disable Notify User Setup Password NOTE Notify User alerts the user that the sensor has detected that the cover has been removed Setup Password requires that the setup password be entered to boot the computer if the sensor detects that the cover has been removed This feature is supported on some models only See the Desktop Management Guide for more informatio...

Page 20: ...ust be either a PCI expansion card or embedded on the system board Default is enabled System IDs Allows you to set Asset tag 18 byte identifier a property identification number assigned by the company to the computer Ownership tag 80 byte identifier displayed during POST Chassis serial number or Universal Unique Identifier UUID number The UUID can only be updated if the current chassis serial numb...

Page 21: ...ll security keys Changing this setting requires turning the computer off and then back on Default is Do not reset CAUTION The embedded security device is a critical component of many security schemes Erasing the security keys will prevent access to data protected by the Embedded Security Device Choosing Reset to Factory Settings may result in significant data loss OS management of Embedded Securit...

Page 22: ...em is in Each sleep state has a unique blink pattern Default is disabled S0 On Solid green LED S3 Stand By 3 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds green LED repeated cycles of 3 blinks and a pause S4 Hibernation 4 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds green LED repeated cycles of 4 blinks and a pause S5 Soft Off LED is off NOTE If this feature is disab...

Page 23: ...ly as soon as power is restored Previous state causes the computer to power on automatically as soon as power is restored if it was on when power was lost NOTE If you turn off power to the computer using the switch on a power strip you will not be able to use the suspend sleep feature or the Remote Management features POST Delay in seconds Enabling this feature will add a user specified delay to t...

Page 24: ...P Num Lock State at Power On off on Default is off Integrated Video enable disable Use this option to disable the integrated video controller when another video controller is present in the system Default is enabled Internal Speaker some models does not affect external speakers Default is enabled NIC Option ROM Download PXE iSCSI disabled The BIOS contains an embedded NIC option ROM to allow the u...

Page 25: ...ent if the timers are not deactivated BIOS watchdog is deactivated by BIOS and would indicate that a halt occurred during execution if the alert is sent to the management console An operating system alert is deactivated by the operating system image and would indicate that a hang occurred during its initialization Default is enabled Recovering the Configuration Settings This method of recovery req...

Page 26: ...unctioning properly Running tests is optional but recommended after installing or connecting a new device You should run tests save the test results and print them so that you have printed reports available before placing a call to the Customer Support Center NOTE Third party devices may not be detected by HP Vision Diagnostics Accessing HP Vision Diagnostics To access HP Vision Diagnostics you mu...

Page 27: ... By default the View Level is set to Overview which displays general information about all of the component categories In the Category field you can select the following categories of information to display All Gives a listing of all categories of information about the computer Architecture Provides system BIOS and PCI device information Asset Control Shows product name system serial number asset ...

Page 28: ...gnostic software will prompt you for input during tests NOTE Memory can not be tested from within the HP Vision Diagnostics application To test the memory in your computer you must exit HP Vision Diagnostics boot to either the CD or USB flash drive and select HP Memory Test from the boot menu To begin testing 1 Select the Test tab 2 Select the type of tests you want to run Quick Complete or Custom...

Page 29: ...splays the tests for devices that have failed during the diagnostic testing and includes the following columns of information The Device section displays the device tested The Test section displays the type of test run The Times Failed is the number of times the device has failed a test The Defect Code provides a numerical code for the failure The error codes are defined in the Help tab The Descri...

Page 30: ...he hard drive The system will automatically create an html file that has the same appearance as the information displayed on the screen 1 Insert a USB flash drive if running HP Vision Diagnostics from CD 2 Click Save in the bottom on any of the Survey History or Errors tabs All three log files will be saved regardless of from which tab the Save button was clicked 3 Select the drive onto which you ...

Page 31: ...le CD or the bootable USB flash drive Protecting the Software To protect software from loss or damage you should keep a backup copy of all system software applications and related files stored on the hard drive See the operating system or backup utility documentation for instructions on making backup copies of data files Protecting the Software 21 ...

Page 32: ... Spare part number 1 Access panel 653026 001 2 Front bezel 653025 001 3 System board includes replacement thermal material Includes Trusted Platform Module TPM 655580 001 Does not include TPM 628930 001 4 Power supply 90 efficient 659246 001 5 Memory modules PC3 10600 1333 MHz 22 Chapter 4 Illustrated parts catalog ...

Page 33: ... 001 Intel Pentium Dual Core G850 2 9 GHz 3 MB L3 cache 65W 655973 001 Cables Item Description Spare part number 1 Front USB and power switch assembly 655579 001 Powered serial cable 653023 001 2 SATA cable 19 5 inch 2 straight ends 638813 001 SATA cable 25 2 inch 1 straight end 1 angled end not illustrated 638814 001 Adapter DisplayPort to VGA 603250 001 Adapter DisplayPort to DVI 484156 001 Adap...

Page 34: ...490689 001 eSATA port assembly PCI card 645558 001 Keyboard not illustrated PS 2 basic for use in the United States 537745 001 USB standard for use in the United States 537746 001 USB mini for use in the United States 535873 001 USB mini for use in French Canada 535873 121 Washable for use in the United States 577495 001 Washable for use in French Canada 577495 121 Mouse not illustrated PS2 optica...

Page 35: ...art number Hard drive 1 TB 7200 rpm 636930 001 500 GB 7200 rpm 636929 001 250 GB 7200 rpm 636927 001 160 GB Solid state drive 646809 001 80 GB Solid state drive 607817 001 Optical drive Blu ray BD RW SuperMulti DL Drive with LightScribe 617030 001 16X SATA DVD RW drive with LightScribe 581600 001 16X SATA DVD ROM drive 581599 001 Drives 25 ...

Page 36: ... card 638947 001 2 PCIe to PCI riser 24V 638944 001 3 Powered USB card 12V 638945 001 4 PCIe to PCI riser 24V 638943 001 HP FireWire IEEE 1394a PCIe x1 card not illustrated 637591 001 Intel PRO 1000CT NIC includes bracket not illustrated 635523 001 26 Chapter 4 Illustrated parts catalog ...

Page 37: ...kit Description Spare part number 50 C thermal kit includes 1 Heat sink copper based 2 Partition 3 Radial fan 70mm 4 Fan holder 5 Vented slot covers 6 Front bezel trim no optical drive 649033 001 50 C thermal kit 27 ...

Page 38: ...57 001 Memory module 4 GB PC3 10600 1333 MH 603250 001 Adapter DisplayPort to VGA 607817 001 80 GB Solid state drive 617030 001 Blu ray BD RW SuperMulti DL Drive with LightScribe 617450 001 Adapter DisplayPort to HDMI 619580 001 Mouse washable 628930 001 System board without TPM for use in 8200 Elite Series models includes replacement thermal material 635523 001 Intel PRO 1000CT NIC includes brack...

Page 39: ...26 001 Heat sink includes replacement thermal material 645558 001 eSATA port assembly PCI card 646809 001 160 GB Solid state drive 649033 001 50 C thermal kit 653023 001 Powered serial cable 653024 001 Chassis fan 653025 001 Front bezel 653026 001 Access panel 653028 001 Cable cover 655579 001 Front USB and power switch assembly 655580 001 System board includes TPM for use in 8200 Elite Series mod...

Page 40: ...7 in 100 cm Data interface voltage differential 400 700 mV Drive voltages 3 3 V 5 V 12 V Jumpers for configuring drive N A Data transfer rate 3 0 Gb s SATA connectors on the system board are color coded to make identification easier SATA Identification Color Port Attachment Sequence Primary channel device 0 Dark blue SATA 0 1 Primary channel device 1 Light Blue SATA 2 4 Secondary channel device 0 ...

Page 41: ...ble each cable has 3 grounds and 4 transmit receive pins Pin Number Usage Device Plug Host Plug P1 Ground Ground Ground P2 A Transmit data Receive data P3 A Transmit data Receive data P4 Ground Ground Ground P5 B Receive data Transmit data P6 B Receive data Transmit data P7 Ground Ground Ground P2 and P3 differential signal pair P5 and P6 differential signal pair SATA Power Cable Pin Usage Notes P...

Page 42: ... determines the maximum usable size of a drive partition A drive partition is the largest segment of a drive that may be properly accessed by the operating system A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space Because of the differences in the way that drive sizes are calculated the size reported by the operating sy...

Page 43: ...autions described in this chapter is essential for proper service CAUTION When the computer is plugged into an AC power source voltage is always applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Chassis Designations rp5800 Figure 6 1 rp5800 Chassis Designations 33 ...

Page 44: ...from plastic tube 7 500 V 3 000 V 400 V 400 V 15 000 V 5 000 V 800 V 700 V 35 000 V 12 000 V 6 000 V 2 000 V Removing DIPs from vinyl tray Removing DIPs from Styrofoam Removing bubble pack from PCB Packing PCBs in foam lined box 2 000 V 3 500 V 7 000 V 5 000 V 4 000 V 5 000 V 20 000 V 11 000 V 11 500 V 14 500 V 26 500 V 21 000 V These are then multi packaged inside plastic tubes trays or Styrofoam...

Page 45: ...atic plastic Carbon loaded plastic Metallized laminate 1 500 7 500 15 000 Grounding the Work Area To prevent static damage at the work area use the following precautions Cover the work surface with approved static dissipative material Provide a wrist strap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added p...

Page 46: ... and above the monitor to permit the required airflow Never restrict the airflow into the computer by blocking any vents or air intakes Do not place the keyboard with the keyboard feet down directly against the front of the desktop unit as this also restricts airflow Occasionally clean the air vents on all vented sides of the computer Lint dust and other foreign matter can block the vents and limi...

Page 47: ... computer To clean the computer case follow the procedures described below To remove light stains or dirt use plain water with a clean lint free cloth or swab For stronger stains use a mild dishwashing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate ...

Page 48: ...ed for cleaning monitors Do not use sprays or aerosols directly on the screen the liquid may seep into the housing and damage a component Never use solvents or flammable liquids on the monitor To clean the monitor body follow the procedures in Cleaning the Computer Case on page 37 Cleaning the Mouse Before cleaning the mouse ensure that the power to the computer is turned off Clean the mouse ball ...

Page 49: ...les used throughout the unit are flat flexible cables These cables must be handled with care to avoid damage Apply only the tension required to seat or unseat the cables during insertion or removal from the connector Handle cables by the connector whenever possible In all cases avoid bending or twisting the cables and ensure that the cables are routed in such a way that they cannot be caught or sn...

Page 50: ...opriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures WARNING This computer contains a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperatures higher than 140ºF 60ºC D...

Page 51: ...outlet and then from the computer CAUTION Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord to avoid damage to the internal components of the computer 6 Disconnect all peripheral device cables from the computer NOTE During disassembly label each cable as you remove it noting it...

Page 52: ...eparation for Disassembly on page 41 2 Slide the access panel handle toward the rear of the computer 1 then lift the access panel up and off the computer 2 Figure 7 1 Removing the Computer Access Panel To install the computer cover reverse the removal procedure 42 Chapter 7 Removal and Replacement Procedures ...

Page 53: ... for Disassembly on page 41 2 Remove the access panel Access Panel on page 42 3 Lift up the three tabs on the side of the bezel 1 then rotate the bezel off the chassis 2 Figure 7 2 Removing the Front Bezel shown with optical drive installed To install the new front bezel reverse the removal procedure Front Bezel 43 ...

Page 54: ...bly Preparation for Disassembly on page 41 2 Remove the access panel Access Panel on page 42 3 Remove the front bezel Front Bezel on page 43 4 Remove one of the five silver 6 32 standard screws located on the front of the chassis behind the bezel Figure 7 3 Retrieving the Front Bezel Security Screw 5 Replace the front bezel 44 Chapter 7 Removal and Replacement Procedures ...

Page 55: ...next to the middle front bezel release tab to secure the front bezel in place Figure 7 4 Installing the Front Bezel Security Screw To remove the front bezel security screw reverse the installation procedures Front Bezel Security 45 ...

Page 56: ... access panel Access Panel on page 42 3 Remove the front bezel Front Bezel on page 43 4 Press each of the clips that secure the driveless section of the bezel to the front bezel in the direction shown below to remove the driveless bezel Figure 7 5 Removing the Driveless Bezel 5 Insert the clips on the optical drive bezel into the slots on the front bezel ensuring that the optical drive bezel snaps...

Page 57: ...lank 1 Prepare the computer for disassembly Preparation for Disassembly on page 41 2 Remove the access panel Access Panel on page 42 3 Remove the front bezel Front Bezel on page 43 4 Push outward on the two retaining tabs that hold the bezel blank in place 1 then pull the blank inward to remove it 2 Figure 7 7 Removing a Bezel Blank Bezel Blank 47 ...

Page 58: ...ts normal position Do not bend any cable sharply A sharp bend can break the internal wires Never bend a SATA data cable tighter than a 30 mm 1 18 in radius Never crease a SATA data cable Do not rely on components like the drive cage power supply or computer cover to push cables down into the chassis Always position the cables to lay properly by themselves When removing the power supply power cable...

Page 59: ...label P5 Optical drive data Optical drive power System board System board SATA2 eSATA black unless eSATA adapter installed then SATA1 light blue Connector label P6 eSATA adapter System board eSATA SATA2 black Chassis fan System board CHFAN red 50 C optical drive fan System board CHFAN2 red Front power switch USB System board FRONT USB Yellow PB LED black Speaker System board SPKR white 12V powered...

Page 60: ...is not compatible with DDR3U memory and if you plug DDR3U memory into the system board it can cause the physical damage to the DIMM or invoke system malfunction For proper system operation the DDR3 SDRAM DIMMs must be industry standard 240 pin unbuffered non ECC PC3 8500 DDR3 1066 MHz compliant or PC3 10600 DDR3 1333 MHz compliant 1 5 volt DDR3 SDRAM DIMMs The DDR3 SDRAM DIMMs must also support CA...

Page 61: ...ming dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B The technology and device width can vary between the channels For example if Channel A is populated with two 1 GB DIMMs and Channel B is populated with one 2 GB DIMM the system will operate in dual channel mode The system will operate in flex mode if the tot...

Page 62: ...kets have gold plated metal contacts When upgrading the memory it is important to use memory modules with gold plated metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in contact with each other Static electricity can damage the electronic components of the computer or optional cards Before beginning these procedures ensure that you are discharged of st...

Page 63: ...equally as possible between Channel A and Channel B Refer to Memory on page 50 for more information 6 Push the module down into the socket ensuring that the module is fully inserted and properly seated Make sure the latches are in the closed position 3 7 Repeat steps 5 and 6 to install any additional modules 8 Rotate the drive cage back down to its normal position CAUTION Be careful not to pinch a...

Page 64: ...here are two riser cards available from HP for this product One has two PCI slots and the other has two PCI Express x1 slots Both cards have a slot designated for the Powered Serial Port expansion card CAUTION The Powered Serial Port expansion card slot on the riser cards looks very similar to a PCI Express x1 expansion card slot Do not attempt to insert a PCI Express x1 expansion card into the Po...

Page 65: ...nsion card in the PCI Express x16 slot Figure 7 10 System Board Expansion Slot Locations Table 7 2 System Board Expansion Slot Locations No Expansion Slot 1 Riser Card populated 2 PCI Express x16 3 PCI Express x1 CAUTION The Riser Card expansion slot is specifically designed for either of the two riser cards designed for this product DO NOT attempt to plug any other type of card into this slot NOT...

Page 66: ...3 24 volt and 12 volt Powered USB Connectors No Connector Color 1 24 volt Powered USB Red 2 12 volt Powered USB Teal To install a half height 12 volt Powered USB expansion card 1 Prepare the computer for disassembly Preparation for Disassembly on page 41 2 Remove the access panel Access Panel on page 42 3 Locate the correct vacant expansion socket on the system board and the corresponding expansio...

Page 67: ...se the half height slot cover retention latch by lifting the green tab on the latch and rotating the latch to the open position Figure 7 12 Opening the Half Height Slot Cover Retention Latch Expansion Cards 57 ...

Page 68: ...back of the chassis Pull the slot cover straight up then away from the inside of the chassis Figure 7 13 Removing an Expansion Slot Cover b If you are removing a PCI Express x1 card hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket Pull the expansion card straight up from the socket then away from the inside of the chassis to release it f...

Page 69: ... the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame Be sure not to scrape the card against the other components Figure 7 14 Removing a PCI Express x16 Expansion Card CAUTION After removing an expansion card you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation ...

Page 70: ...card straight down into the expansion socket on the system board 2 NOTE You can install the Powered USB expansion card in either the PCI Express x1 slot or the PCI Express x16 slot or both Two 12 volt Powered USB expansion cards are supported Figure 7 15 Installing a 12 volt Powered USB Expansion Card NOTE When installing an expansion card press firmly on the card so that the whole connector seats...

Page 71: ... to one of the two black 12 volt USB connectors on the system board 3 NOTE The system board connectors allow you to install two 12 volt Powered USB expansion cards The green connectors on the system board are coupled together as one connector The black connectors on the system board are separate connectors Figure 7 16 Connecting the 12 volt Powered USB Cable 8 Rotate the slot cover retention latch...

Page 72: ... PCI Expansion Card slots 2 PCI Express x1 Expansion Card slots 3 Powered Serial Expansion Card slots NOTE Although there are three slots in each riser card you can only install two expansion cards in the riser card one in the top slot and one in either the middle slot or the bottom slot The bottom slot on each card 3 is designed specifically for an HP Powered Serial Port expansion card DO NOT att...

Page 73: ...es 3 COM 3 optional Yes Yes 4 COM 4 optional Yes Yes NOTE The powered serial ports are configured for power in the Computer Setup utility Refer to Configuring Powered Serial Ports on page 67 for more information If the powered serial ports have been configured for power from the factory they will be covered by protective plastic caps Turn off the computer and remove the caps before connecting powe...

Page 74: ...cess Panel on page 42 3 Rotate the power supply all the way back to access the full height expansion card retention latch NOTE If you are using a PS 2 mouse and or PS 2 keyboard make sure they are unplugged from the rear of the computer so that the connectors do not block the power supply from rotating all the way back Figure 7 21 Raising the Power Supply 64 Chapter 7 Removal and Replacement Proce...

Page 75: ...ch Figure 7 22 Opening the Full Height Slot Cover Retention Latch 5 Before installing the expansion card remove the expansion slot cover in the lower slot The Powered Serial Port expansion card must be installed in the lower slot Figure 7 23 Removing an Expansion Slot Cover Expansion Cards 65 ...

Page 76: ... expansion card must be installed in the bottom socket on the riser card The bottom socket is designed specifically for that card DO NOT attempt to install any other card in the bottom socket Figure 7 24 Installing the Powered Serial Port Expansion Card in the Riser Card 7 Close the expansion card retention latch Figure 7 25 Closing the Expansion Card Retention Latch 8 Rotate the power supply back...

Page 77: ...s menu you are given the option to select the following three settings for each individual serial port port A B if available C and D Standard 5v on pins 1 and 9 12v on pins 1 and 9 NOTE To access the Computer F10 Setup utility restart the computer and press the F10 key as soon as the HP logo screen is displayed before the computer boots to the operating system Replacing the Riser Card There are tw...

Page 78: ...y are unplugged from the rear of the computer so that the connectors do not block the power supply from rotating all the way back Figure 7 26 Raising the Power Supply 4 Pull back the green tab on the full height expansion card retention latch to open the latch Figure 7 27 Opening the Full Height Slot Cover Retention Latch 68 Chapter 7 Removal and Replacement Procedures ...

Page 79: ...ards Figure 7 28 Removing a Full Height Expansion Card 6 To remove the riser card disconnect the hood sensor cable from the system board 1 pull back the arm on the back of the riser card slot 2 then lift the riser card out of the riser card slot 3 Figure 7 29 Removing the Riser Card Expansion Cards 69 ...

Page 80: ...You do not need to remove the hood sensor from the bracket Figure 7 30 Removing the Riser Card Bracket 8 Install the metal bracket onto the new riser card using the two screws that secure the bracket in place Figure 7 31 Installing the Riser Card Bracket 70 Chapter 7 Removal and Replacement Procedures ...

Page 81: ...ser Card 10 If any expansion cards were removed from the old riser card install the cards into the appropriate slots on the new riser card Move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis 1 Press the card straight down into the expansion socket on the riser card 2 Figure 7 33 Installing an Expansion Card in the Ri...

Page 82: ...ansion card retention latch Figure 7 34 Closing the Expansion Card Retention Latch 12 Rotate the power supply back down to its normal position 13 Reassemble the computer 72 Chapter 7 Removal and Replacement Procedures ...

Page 83: ...d to remove and install the guide screws on a drive CAUTION Make sure personal files on the hard drive are backed up to an external storage device before removing the hard drive Failure to do so will result in data loss After replacing the primary hard drive you will need to run the Restore Plus CD to load the HP factory installed files Drive Positions Figure 7 35 Drive Positions Table 7 6 Drive P...

Page 84: ...d labeled SATA1 Connect an optional eSATA adapter cable to the black eSATA connector on the system board labeled SATA2 The power cable for the SATA drives is a three headed cable that is plugged into the system board with the first connector routed to the rear of the primary hard drive the second connector routed to the rear of the secondary hard drive and the third connector routed to the rear of...

Page 85: ...s on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage refer to Electrostatic Discharge Information on page 34 Handle a drive carefully do not drop it Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids tem...

Page 86: ... Remove the front bezel Front Bezel on page 43 4 Rotate the drive cage to its upright position 5 Disconnect the power cable and data cable from the rear of the optical drive CAUTION When removing the cables pull the tab or connector instead of the cable itself to avoid damaging the cable 6 Rotate the drive cage back down to its normal position CAUTION Be careful not to pinch any cables or wires wh...

Page 87: ...installing a drive in a bay covered by a bezel blank remove the front bezel then remove the bezel blank See Bezel Blank on page 47 for more information 4 Install four M3 metric guide screws in the lower holes on each side of the drive HP has provided four extra M3 metric guide screws on the front of the chassis under the front bezel The M3 metric guide screws are black Refer to Installing and Remo...

Page 88: ...A adapter is installed If an eSATA adapter is installed connect the SATA data cable to the light blue SATA connector on the system board labeled SATA1 NOTE Refer to System Board Drive Connections on page 75 for an illustration of the system board drive connectors 9 Route the data cable through the cable guides CAUTION There are two cable guides that keep the data cable from being pinched by the dr...

Page 89: ...25 inch Optical Drive from a Drive Bay on page 76 to remove the optical drive and access the secondary hard drive CAUTION Ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet before proceeding 2 Disconnect the power cable and data cable from the back of the hard drive 3 Press down on the green drive retainer button located on the left side of th...

Page 90: ...screws in the holes on each side of the drive HP has provided four extra 6 32 standard guide screws on the front of the chassis under the front bezel The 6 32 standard guide screws are silver Refer to Installing and Removing Drives on page 74 for an illustration of the extra 6 32 standard guide screws location NOTE When replacing the drive transfer the four 6 32 standard guide screws from the old ...

Page 91: ...puter Removing and Replacing the Primary 3 5 inch Internal Hard Drive NOTE Before you remove the old hard drive be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive The preinstalled 3 5 inch primary hard drive is located under the power supply To remove and replace the primary hard drive 1 Prepare the computer for disassembly Preparation for D...

Page 92: ...own slide the drive forward until it stops then lift the drive up and out of the bay 2 Figure 7 45 Removing the Hard Drive 7 To install a hard drive you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive Figure 7 46 Installing Primary Hard Drive Guide Screws 82 Chapter 7 Removal and Replacement Procedures ...

Page 93: ...ve 9 Connect the power cable and data cable to the back of the hard drive NOTE The data cable for the primary hard drive must be connected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems NOTE Refer to System Board Drive Connections on page 75 for an illustration of the system board drive connectors 10 Reassemble the computer Drives 83 ...

Page 94: ... for disassembly Preparation for Disassembly on page 41 2 Remove the access panel Access Panel on page 42 3 Remove the cables routed in the arm that extends from the top of the fan duct Figure 7 48 Removing the Cables from the Fan Duct 84 Chapter 7 Removal and Replacement Procedures ...

Page 95: ...4 Lift the fan duct up straight up and out of the chassis Figure 7 49 Removing the Fan Duct To install the fan duct reverse the removal procedures Fan Duct 85 ...

Page 96: ... duct Fan Duct on page 84 4 Disconnect the fan control cable from the system board connector labeled CHFAN 5 Press the tabs 1 that secure the fan assembly to the front of the chassis 6 Pull the assembly toward the rear of the unit 2 and then lift it out of the chassis Figure 7 50 Removing the Front Fan To install the front fan reverse the removal procedures 86 Chapter 7 Removal and Replacement Pro...

Page 97: ...anel Access Panel on page 42 3 Remove the front bezel Front Bezel on page 43 4 Remove the fan duct Fan Duct on page 84 5 Rotate the drive cage to its upright position 6 Raise the drive cage to its upright position 7 Disconnect the cables from the following system board connectors FRONT USB yellow PB LED black Figure 7 51 Disconnecting the Front USB and Power Switch Cables Front USB and Power Switc...

Page 98: ... assembly out through the hole in the front of the chassis while guiding the wires through the hole under the optical drive bracket and the front of the chassis Figure 7 53 Removing the front USB and power switch To reinstall the front USB and power switch reverse the removal procedure 88 Chapter 7 Removal and Replacement Procedures ...

Page 99: ...ation for Disassembly on page 41 2 Remove the access panel Access Panel on page 42 3 Remove the front bezel Front Bezel on page 43 4 Rotate the drive cage to its upright position 5 Disconnect the speaker wire from the system board connector labeled SPKR Figure 7 54 Removing the Speaker Cable Speaker 89 ...

Page 100: ... remove the speaker by pulling it into the computer 2 second image below is inside view Figure 7 55 Removing the Speaker 1 of 2 Figure 7 55 Removing the Speaker 1 of 2 To install the speaker reverse the removal procedures 90 Chapter 7 Removal and Replacement Procedures ...

Page 101: ...cket are very fragile and any damage to them may require replacing the system board Figure 7 56 Removing the Heat sink 5 Lift the heat sink from atop the processor and set it on its side to keep from contaminating the work area with thermal grease When reinstalling the heat sink make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of ...

Page 102: ...84 4 Remove the heat sink Heat sink on page 91 5 Rotate the locking lever to its full open position 1 6 Raise and rotate the microprocessor retainer to its fully open position 2 7 Carefully lift the processor from the socket 3 CAUTION Do NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary...

Page 103: ...to the system board CAUTION Heatsink retaining screws should be tightened in diagonally opposite pairs as in an X to evenly seat the heatsink on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board NOTE After installing a new processor onto the system board always update the system ROM to ensure that the...

Page 104: ...nd are not pinched by the rotating power supply System Board Description Spare part number For use in 8200 Elite Series models System board includes Trusted Platform Module TPM includes thermal material 655580 001 System board does not include Trusted Platform Module TPM 628930 001 1 Prepare the computer for disassembly Preparation for Disassembly on page 41 2 Remove the access panel Access Panel ...

Page 105: ...em board tray assembly toward the front of the chassis 2 to disengage the rear ports and then lift the system board up and out of the chassis 3 Figure 7 59 Removing the System Board To install the system board reverse the removal procedure CAUTION Before reinstalling the heatsink you must clean the top of the processor and the bottom of the heatsink with an alcohol pad supplied in the spares kit A...

Page 106: ...ttery it is important to back up the computer CMOS settings When the battery is removed or replaced the CMOS settings will be cleared NOTE HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs go to http www hp com recycle CAUTION Static electricity can damage the electronic components of th...

Page 107: ...ge down until the clamp snaps over the other edge of the battery Figure 7 60 Removing the Battery 6 Replace the computer access panel 7 Plug in the computer and turn on power to the computer 8 Reset the date and time your passwords and any special system setups using Computer Setup Refer to the Computer Setup F10 Utility Guide Battery 97 ...

Page 108: ...ical drive special radial fan assembly installed in optical drive bay Installation of special heat partition that creates two thermal chambers that keeps preheated processor heat from entering the hard drive and power supply chamber The partition also keeps cool air in the hard drive power supply chamber by preventing it from mixing into the processor chamber Copper based heat sink in place of sta...

Page 109: ...y To replace the radial fan assembly 1 Prepare the computer for disassembly Preparation for Disassembly on page 41 2 Remove the access panel Access Panel on page 42 3 Raise the drive cage to its upright position 4 Disconnect the fan cable from the system board connector labeled CHFAN2 1 5 Remove the fan cable from the clips built into the top of the heat partition 2 50 C configuration components 9...

Page 110: ...ve cage to its normal position 8 Press in on the two tabs that secure the fan to the optical drive cage 1 to release the fan and then lift the fan from the cage 2 while threading the fan cable through the hole in the bottom of the optical drive cage Figure 7 63 Removing the radial fan assembly 100 Chapter 7 Removal and Replacement Procedures ...

Page 111: ... radial fan assembly reverse the removal procedures The fan and holder come separated You must insert the fan into the folder prior to installation Figure 7 64 Radial fan and holder 50 C configuration components 101 ...

Page 112: ...dle of the computer from front to the rear Figure 7 65 50 C heat partition To replace the partition 1 Prepare the computer for disassembly Preparation for Disassembly on page 41 2 Remove the access panel Access Panel on page 42 3 Remove the cables from the arm on the fan duct and then remove the fan duct Fan Duct on page 84 4 The partition connects to the front and rear of the chassis First on the...

Page 113: ...at partition To install the 50 C heat partition reverse the removal procedures When replacing the partition note the following items A tab near the front on the side of the partition slides into a clip on the side of the drive cage Figure 7 67 Installing the partition attaching to side of optical drive cage A cap on the bottom of the partition fits over a screw on the heat sink 50 C configuration ...

Page 114: ...8 Installing the partition heat sink cap The clips on the partition snap into place on the front and rear of the chassis Figure 7 69 Installing the partition rear 104 Chapter 7 Removal and Replacement Procedures ...

Page 115: ...tes through the clips built into the top of the partition and the arm on the main fan duct The power supply cable to the 4 pin connector also routes through the arm on the main fan duct Use the following image to determine correct cable routing Figure 7 71 50 C proper cable management 50 C configuration components 105 ...

Page 116: ...50 C front bezel Using the computer in 50 C mode requires that you install the correct front bezel that does not include an optical drive To install the bezel see Front Bezel on page 43 The following image illustrates the front of the computer with the 50 C bezel installed Figure 7 73 50 C bezel configuration 50 C heat sink Using the computer in 50 C mode requires that you install a copper based h...

Page 117: ...Using the computer in 50 C configuration requires use of maximum of 65W processors Figure 7 74 50 C heat sink 50 C configuration components 107 ...

Page 118: ...tion connectors Some of these connectors may not be used on the product being serviced Keyboard Connector and Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Mouse Connector and Icon Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused 108 Appendix A Connector Pin Assignments ...

Page 119: ...nused Unused Parallel Interface Connector and Icon Pin Signal Pin Signal 1 2 3 4 Strobe Data Bit 0 Data Bit 1 Data Bit 2 10 11 12 13 Acknowledge Busy Paper End Select 5 6 7 8 Data Bit 3 Data Bit 4 Data Bit 5 Data Bit 6 14 15 16 17 Auto Linefeed Error Initialize Printer Select IN 9 Data Bit 7 18 25 Signal Ground Ethernet RJ 45 109 ...

Page 120: ... 9 Request to Send Clear to Send Ring Indicator 5V 9V 12V if powered USB Connector and Icon Pin Signal 1 2 3 4 5 VDC Data Data Ground Microphone Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_left Power_Right Ground Headphone Connector and Icon 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_left Power_Right Ground 110 Appendix A Connector Pin Assignments ...

Page 121: ...n 1 8 miniphone Pin Signal 1 2 3 1 Tip 2 Ring 3 Shield Audio_Out_Left Audio_Out_Right Ground Monitor Connector and Icon Pin Signal Pin Signal 1 2 3 4 Red Analog Green Analog Blue Analog Not used 9 10 11 12 5V fused Ground Not used DDC Serial Data 5 6 7 8 Ground Ground Ground Ground 13 14 15 Horizontal Sync Vertical Sync DDC Serial Clock Line in Audio 111 ...

Page 122: ...and Power Drive Connector Pin Signal Pin Signal Pin Signal Pin Signal S1 S5 Ground B S2 S6 A B S3 S7 A Ground S4 Ground P1 P5 P9 P13 Ground B V 5 V 12 P2 P6 P10 P14 V 3 3 Ground Ground V12 P3 P7 P11 P15 V 3 3 V 5 Reserved V 12 P4 P8 P12 Ground V 5 Ground S Data P Power 112 Appendix A Connector Pin Assignments ...

Page 123: ...VD GND PERp4 36 37 38 39 40 PERn4 GND GND PERp5 PERn5 41 42 43 44 45 GND GND PERp6 PERn6 GND 46 47 48 49 50 GND PERp7 PERn7 GND RSVD 51 52 53 54 55 GND PERp8 PERN8 GND GND 56 57 58 59 60 PERp9 PERn9 GND GND PERp10 61 62 63 64 65 PERn10 GND GND PERp11 PERn11 66 67 68 69 70 GND GND PERp12 PERn12 GND 71 72 73 74 75 GND PERp13 PERn13 GND GND 76 77 78 79 80 PERp14 PERn14 GND GND PERp15 81 82 PERn15 GND...

Page 124: ... 38 39 40 GND PETp5 PETn5 GND GND 41 42 43 44 45 PETp6 PRTn6 GND GND PETp7 46 47 48 49 50 PETn7 GND PRSNT2 GND PETp8 51 52 53 54 55 PETn8 GND GND PETp9 PETn9 56 57 58 59 60 GND GND PETp10 PETn10 GND 61 62 63 64 65 GND PETp11 PETn11 GND GND 66 67 68 69 70 PETp12 PETn12 GND GND PETp13 71 72 73 74 75 PETn13 GND GND PETp14 PETn14 76 77 78 79 80 GND GND PETp15 PETn15 GND 81 82 PRSNT2 RSVD Pin A informa...

Page 125: ... D S Data3 5V Power Ground for 5V Hot Pug Detect 5 6 7 8 T M D S Data4 DDC Clock DDC Data No Connect 17 18 19 20 T M D S Data0 T M D S Data0 T M D S Data0 5 Shield T M D S Data5 9 10 11 12 T M D S Data1 T M D S Data1 T M D S Data1 3 Shield T M D S Data3 21 22 23 24 T M D S Data5 T M D S Data Shield T M D S Clock T M D S Clock DVI Connector 115 ...

Page 126: ...cy responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m 12 fee...

Page 127: ... set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear ...

Page 128: ... not run all of the system level tests such as the memory test Full Boot runs all of the ROM based system tests and takes longer to complete Full Boot may also be enabled to run every 1 to 30 days on a regularly scheduled basis To establish the schedule reconfigure the computer to the Full Boot Every x Days mode using Computer Setup NOTE For more information on Computer Setup see the Computer Setu...

Page 129: ...s Recently added PCI expansion card contains an option ROM too large to download during POST 1 If a PCI expansion card was recently added remove it to see if the problem remains 2 In Computer Setup set Advanced Device Options NIC PXE Option ROM Download to DISABLE to prevent PXE option ROM for the internal NIC from being downloaded during POST to free more memory for an expansion card s option ROM...

Page 130: ...rty memory has been added test using HP only memory 4 Verify proper memory module type 201 Memory Error RAM failure 1 Run Computer Setup or Windows utilities 2 Ensure memory modules are correctly installed 3 Verify proper memory module type 4 Remove and replace the identified faulty memory module s 5 If the error persists after replacing memory modules replace the system board 213 Incompatible Mem...

Page 131: ... to parallel port X 1 Remove any parallel port expansion cards 2 Clear CMOS 3 Reconfigure card resources and or run Computer Setup 410 Audio Interrupt Conflict IRQ address conflicts with another device Enter Computer Setup and reset the IRQ in Advanced Onboard Devices 411 Network Interface Card Interrupt Conflict IRQ address conflicts with another device Enter Computer Setup and reset the IRQ in A...

Page 132: ...Front audio harness has been detached or unseated from motherboard Reconnect or replace front audio harness 918 Front USB Not Connected Front USB harness has been detached or unseated from motherboard Reconnect or replace front USB harness 921 Device in PCI Express slot failed to initialize There is an incompatibility problem with this device and the system or PCI Express Link could not be retrain...

Page 133: ...r three devices use SATA 0 SATA1 and SATA 2 1797 SATA Drivelock is not supported in RAID mode Drivelock is enabled on one or more SATA hard drives and they cannot be accessed while the system is configured for RAID mode Either remove the Drivelocked SATA device or disable the Drivelock feature To disable the Drivelock feature enter Computer Setup change Storage Storage Options SATA Emulation to ID...

Page 134: ...ins 3 Ensure that none of the keys are depressed 4 Replace keyboard Parity Check 2 Parity RAM failure Third party graphics card may be causing a problem Run Computer Setup and Diagnostic utilities Remove third party graphics card to see if the problem goes away The system is violating the thermal environment requirement Improper processor installed or add in card installed in 50C mode 1 Replace th...

Page 135: ...odes Activity Beeps Possible Cause Recommended Action Green Power LED On None Computer on None Green Power LED flashes every two seconds None Computer in Suspend to RAM mode some models only or normal Suspend mode None required Press any key or move the mouse to wake the computer Red Power LED flashes two times once every second followed by a two second pause Beeps stop after fifth iteration but L...

Page 136: ... the system board you must unplug the computer power cord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Red Power LED flashes six times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until...

Page 137: ...is set to the appropriate voltage Proper voltage setting depends on your region 2 Replace the system board 3 Replace the processor Red Power LED flashes ten times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 10 Bad option card 1 Check each option card by removing the card one at a time if multiple cards then power on th...

Page 138: ...e Proper voltage setting depends on your region 2 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that both power supply cables are properly connected to ...

Page 139: ...ter When you establish both passwords only the setup password will give you access to Computer Setup When both passwords are set the setup password can also be used in place of the power on password as an override to log in to the computer This is a useful feature for a network administrator If you forget the password for the computer you can clear that password so you can gain access to the infor...

Page 140: ...ponents of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the access panel 4 Locate the header and jumper labeled E49 on the system board NOTE The password jumper is green so that it can be easily identified...

Page 141: ... disconnect the power cord from the wall outlet and allow the internal system components to cool before touching CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic components of the computer or opt...

Page 142: ...e the Illustrated Parts Service Map IPSM for that particular system 5 Replace the access panel 6 Reconnect the external devices 7 Plug in the computer and turn on power NOTE You will receive POST error messages after clearing CMOS and rebooting advising you that configuration changes have occurred Use Computer Setup to reset any special system setups along with the date and time For instructions o...

Page 143: ...propriate solutions below to try to isolate the exact problem before calling for technical support Run the HP diagnostic tool Run the hard drive self test in Computer Setup Refer to Computer Setup F10 Utility on page 3 for more information Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer ...

Page 144: ...iginal factory condition in HP Backup and Recovery Manager CAUTION Restoring the system will erase all data on the hard drive Be sure to back up all data files before running the restore process NOTE For sales information and warranty upgrades Care Packs call your local authorized service provider or dealer Helpful Hints If you encounter problems with the computer monitor or software see the follo...

Page 145: ... or USB device from the system before turning it on If you have installed an operating system other than the factory installed operating system check to be sure that it is supported on the system If the system has multiple video sources embedded PCI or PCI Express adapters installed embedded video on some models only and a single monitor the monitor must be plugged into the monitor connector on th...

Page 146: ...ered serial device was connected while system power was on The computer must be powered off when you plug in powered serial devices Disconnect the device power off the system plug in the device and power on the system F1 prompt displays every time the computer is powered on Cause Solution The computer is configured with a 50 C thermal kit and a non compliant component has since been added Remove t...

Page 147: ...ter is in standby mode To resume from standby mode press the power button or press any key CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Device has locked up Unplug and plug in to reset power within the device System has locked up Restart computer Computer dat...

Page 148: ... drive Low on memory Add more memory Hard drive fragmented Defragment hard drive Program previously accessed did not release reserved memory back to the system Restart the computer Virus resident on the hard drive Run virus protection program Too many applications running 1 Close unnecessary applications to free up memory 2 Add more memory Some applications run in the background and can be closed ...

Page 149: ...er button for less than 4 seconds If the hard drive LED turns green then 1 Check if a device is causing the problem by removing ALL attached devices such as hard diskette or optical drives and expansion cards Power on the system If the system enters the POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device that is causing the failure...

Page 150: ...s not spinning make sure the fan s cable is plugged onto the system board header 3 If fan is plugged in but is not spinning then replace the heat sink fan assembly 4 Contact an authorized reseller or service provider Power LED flashes Red four times once every second followed by a two second pause and the computer beeps four times Beeps stop after fifth iteration but LEDs continue flashing Cause S...

Page 151: ...ick Check Now Diskette is incorrectly inserted Remove diskette and reinsert Drive cable is not properly connected Reconnect drive cable Ensure that all four pins on the diskette power cable are connected to the drive Drive not found Cause Solution Cable is loose Reseat diskette drive data and power cable Removable drive is not seated properly Reseat the drive The device has been hidden in Computer...

Page 152: ...gacy Diskette Write in Storage Storage Options A problem has occurred with a disk transaction Cause Solution The directory structure is bad or there is a problem with a file In Microsoft Windows XP right click Start click Explore and select a drive Select File Properties Tools Under Error checking click Check Now In Microsoft Windows 7 right click Start click Explore and right click on a drive Sel...

Page 153: ...te Cause Solution Diskette is not bootable Replace with a bootable diskette Diskette boot has been disabled in Computer Setup 1 Run Computer Setup and enable USB device in Storage Boot Order 2 Run Computer Setup and enable USB device in Storage Storage Options Removable Media Boot NOTE Both steps should be used as the Removable Media Boot function in Computer Setup overrides the Boot Order enable ...

Page 154: ...a drive Select Properties then select the Tools tab Under Error checking click Check Now Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page 158 section If the system still does not recognize the new device...

Page 155: ... as first in a multi hard drive configuration If attempting to boot from a hard drive ensure it is attached to the system board dark blue SATA connector Bootable hard drive s controller is not listed first in the Boot Order Run the Computer Setup utility and select Storage Boot Order and ensure the bootable hard drive s controller is listed immediately under the Hard Drive entry Computer will not ...

Page 156: ...er supply to make sure it is properly connected to the rear of the enclosure frame The removable hard drive is not recognized by the computer Cause Solution The removable hard drive carrier is not fully seated in the enclosure frame or the hard drive is not fully seated in the carrier Push the carrier into the enclosure frame so that the connector on the rear of the frame is properly seated If thi...

Page 157: ...O card make sure that the lock tab located on the bottom of the Memory Stick PRO card is not in the locked position Can not write to the media card Cause Solution The media card is a read only memory ROM card Check the manufacturer s documentation included with your card to see if it writable Refer to the previous section for a list of compatible cards Media card is locked Locking the media card i...

Page 158: ...The operating system needs time to recognize the device if the reader was just installed into the computer and you are turning the PC on for the first time Wait a few seconds so that the operating system can recognize the reader and the available ports and then recognize whatever media is inserted in the reader After inserting a media card in the reader the computer attempts to boot from the media...

Page 159: ...nitor can accept the same horizontal scan rate as the resolution chosen Computer is in standby mode Press the power button to resume from standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data Monitor cable is plugged into the wrong connector Systems may h...

Page 160: ...the system 3 Replace the graphics card 4 Replace the system board For systems with integrated graphics replace the system board Blank screen and the power LED flashes Red seven times once every second followed by a two second pause and the computer beeps seven times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution System board failure ROM detected failure prior to video R...

Page 161: ...hts or fans may be too close to the monitor Monitor needs to be degaussed Degauss the monitor Refer to the documentation that came with the monitor for instructions Image is not centered Cause Solution Position may need adjustment Press the monitor s Menu button to access the OSD menu Select ImageControl Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the ...

Page 162: ...rs using an analog VGA input connection only Cause Solution Flat panel monitor s internal digital conversion circuits may be unable to correctly interpret the output synchronization of the graphics card 1 Select the monitor s Auto Adjustment option in the monitor s on screen display menu 2 Manually synchronize the Clock and Clock Phase on screen display functions To download a SoftPaq that will as...

Page 163: ...ned down or muted Double click the Speaker icon on the taskbar then make sure that Mute is not selected and use the volume slider to adjust the volume Audio is hidden in Computer Setup Enable the audio in Computer Setup Security Device Security System Audio The external speakers are not turned on Turn on the external speakers The audio device may be connected to the wrong jack Ensure that the devi...

Page 164: ...ication has selected the correct audio device The operating system controls may be set to use a different audio device as the default output device than what is expected Set the operating system to use the correct audio device Sound from headphones is not clear or muffled Cause Solution Headphones are plugged into the rear audio output connector The rear audio output connector is for powered audio...

Page 165: ...ng table Table E 9 Solving Printer Problems Printer will not print Cause Solution Printer is not turned on and online Turn the printer on and make sure it is online The correct printer drivers for the application are not installed 1 Install the correct printer driver for the application 2 Try printing using the MS DOS command DIR C printer port where printer port is the address of the printer bein...

Page 166: ...wn On the Windows 7 Desktop click Start click the arrow on the lower right corner of the Start menu then select Shut Down 2 After the shutdown is complete reconnect the keyboard to the back of the computer and restart the computer Program in use has stopped responding to commands Shut down your computer using the mouse and then restart the computer Keyboard needs repairs See the Worldwide Limited ...

Page 167: ...puter Mouse may need cleaning Remove the roller ball cover on the mouse and clean the internal components Mouse may need repair See the Worldwide Limited Warranty for terms and conditions Computer is in standby mode Press the power button to resume from standby mode CAUTION When attempting to resume from standby mode do not hold down the power button for more than four seconds Otherwise the comput...

Page 168: ... turned on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the configuration you did not accept them Reboot the computer and follow the instructions for accepting the changes A plug and play board may not automatically configure when added if the default configuration conflicts wi...

Page 169: ...ce every second followed by a two second pause and the computer beeps six times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Graphics card is not seated properly or is bad or system board is bad For systems with a graphics card 1 Power off the system 2 Reseat the graphics card Power on the system 3 Replace the graphics card 4 Replace the system board For systems with ...

Page 170: ...al Area Connection 4 Click Properties 5 Click Configure 6 Click the Power Management tab then select the check box to Allow this device to bring the computer out of standby To enable Wake on LAN in Windows 7 1 Select Start Control Panel 2 Under Network and Internet select View network status and tasks 3 Click Local Area Connection 4 Click the Properties button 5 Click the Configure button 6 Click ...

Page 171: ...orrect connector Ensure that the cable is attached to the correct connector There is a problem with the cable or a device at the other end of the cable Ensure that the cable and device at the other end are operating correctly Network controller interrupt is shared with an expansion board Under the Computer Setup Advanced menu change the resource settings for the board The network controller is def...

Page 172: ...curely connected Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device The network controller is defective Contact an authorized service provider New network card will not boot Cause Solution New network card may be defective or may not meet industry standard specifications Install a working industry stand...

Page 173: ...MM1 or XMM1 socket on the system board This socket must be populated with a memory module Memory module is not the correct type or speed grade for the system or the new memory module is not seated properly Replace module with the correct industry standard device for the computer On some models ECC and non ECC memory modules cannot be mixed Out of memory error Cause Solution Memory configuration ma...

Page 174: ...se Solution Processor is hot 1 Make sure the airflow to the computer is not blocked 2 Make sure the fans are connected and working properly some fans only operate when needed 3 Make sure the processor heat sink is installed properly Power LED flashes Red three times once every second followed by a two second pause Cause Solution Processor is not seated properly or not installed 1 Power off the sys...

Page 175: ...nce in Storage Boot Order Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems on page 158 section If the system still does not recognize the new device check to see if the device is listed within Computer Setup If ...

Page 176: ... been inserted upside down Re insert the media with the label facing up The DVD ROM drive takes longer to start because it has to determine the type of media played such as audio or video Wait at least 30 seconds to let the DVD ROM drive determine the type of media being played If the disc still does not start read the other solutions listed for this topic CD or DVD disc is dirty Clean CD or DVD w...

Page 177: ...ected for Front USB Ports and Rear USB Ports under Security Device Security The device was not properly seated before power up Ensure the device is fully inserted into the USB port before applying power to the system System will not boot from USB flash drive Cause Solution Boot order is not correct Run the Computer Setup utility and change boot sequence in Storage Boot Order Removable Media Boot i...

Page 178: ... Replace the device 2 Restart the computer USB ports on the computer are disabled in Computer Setup Run the Computer Setup utility and ensure that Device available is selected for appropriate USB ports under Security USB Security Solving Internet Access Problems If you encounter Internet access problems consult your Internet Service Provider ISP or refer to the common causes and solutions listed i...

Page 179: ...or the correct IP address Cookies are corrupted A cookie is a small piece of information that a Web server can store temporarily with the Web browser This is useful for having the browser remember some specific information that the Web server can later retrieve Windows 7 1 Select Start Control Panel 2 Click Network and Internet 3 Click Internet Options 4 In the Browsing history section on the Gene...

Page 180: ...e General tab click Diagnostics 7 Click Query Modem A Success response indicates the modem is connected and working properly Windows XP 1 Select Start Control Panel 2 Double click System 3 Click the Hardware tab 4 In the Device Manager area click the Device Manager button 5 Double click Modems 6 Double click Agere Systems PCI SV92PP Soft Modem 7 On the General tab click Diagnostics 8 Click Query M...

Page 181: ... has appeared Cause Solution POST error has occurred Observe the beeps and LED lights on the front of the computer See Appendix A POST Error Messages on page 118 to determine possible causes See the Restore Kit or the Worldwide Limited Warranty for terms and conditions Computer will not continue after HP logo screen has appeared Cause Solution System files may be damaged Use recovery diskette to s...

Page 182: ...ttp www hp com NOTE If you take the computer to an authorized reseller dealer or service provider for service remember to provide the setup and power on passwords if they are set Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance 172 Appendix E Troubleshooting Without Diagnostics ...

Page 183: ...53 B battery disposal 40 removal and replacement 96 beep codes 125 bezel removal and replacement 43 booting options Full Boot 118 Quick Boot 118 C cable connections 49 cable cover spare part number 23 29 cable management 48 cable pinouts SATA data 31 SATA power 31 cautions AC power 33 cables 39 cooling fan 38 electrostatic discharge 34 keyboard cleaning 38 keyboard keys 38 CD ROM or DVD problems 1...

Page 184: ...n card 62 half height expansion card 55 memory 50 optical drive 77 optical drive bezel 46 powered serial port expansion card 62 primary hard drive 81 riser card 67 secondary hard drive 80 Internet access problems 168 K keyboard cleaning 37 pin assignments 108 spare part numbers 24 28 keyboard problems 156 L LEDs blinking power 125 blinking PS 2 keyboard 125 line in audio pin assignments 111 line o...

Page 185: ... 62 replacing 67 S safety and comfort 133 safety precautions cleaning 37 SATA connectors on system board 30 data cable pinouts 31 hard drive characteristics 30 pin assignments 112 power cable pinouts 31 SATA cable spare part number 23 29 SATA connectors 74 75 screws correct size 39 secondary hard drive installation 80 removal 79 security front bezel 44 serial interface pin assignments 110 serial n...

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