Godex RT700 SERIES User Manual Download

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RT700/RT730 BARCODE PRINTER

USER MANUAL

User Manual

Version

Issue Date

P/N

: RT700 series

: Rev. 1.4

: 2013.10.03

: 920-014711-00

Summary of Contents for RT700 SERIES

Page 1: ...1 RT700 RT730 BARCODE PRINTER USER MANUAL User Manual Version Issue Date P N RT700 series Rev 1 4 2013 10 03 920 014711 00 ...

Page 2: ...bel with Super Wizard CD 006 007 012 014 016 3 Printer Setting and Control 021 3 1 3 2 3 3 Operation Panel Label Calibration and Self Test Error Alerts 021 022 024 4 NetSetting for Ethernet 025 4 1 4 2 Installing the NetSetting Software The Interface of NetSetting 025 026 5 Accessories 033 5 1 5 2 5 3 Preparation Steps Installing the Label Dispenser Installing the Cutter 033 035 041 6 Maintenance ...

Page 3: ... equipment has been tested and passed with the requirements relating to electromagnetic compatibility based on the standards EN55022 2010 Class A EN61000 3 2 2006 A1 2009 A2 2009 EN 61000 3 3 2008 and EN55024 2010 IEC 61000 4 2 2008 series The equipment also tested and passed in accordance with the European Standard EN55022 for the both Radiated and Conducted emissions limits RT700i SERIES TO WHIC...

Page 4: ... careful not to get liquid on the equipment to avoid electrical shock 6 For safety and warranty reasons ONLY qualified service personnel should open the equipment 7 Do not repair or adjust energized equipment under any circumstances Danger of explosion if battery is incorrectly replaced Replace only with the equivalent type recommended by the manufacturer Dispose of used batteries according to the...

Page 5: ...s are included with your printer USB Cable RT700 RT730 Barcode Printer CD Including GoLabel software and RT700 RT730 user manual Label Stock Ribbon Module Empty Ribbon Core Ribbon Ribbon Hubs Set of 2 Power Adapter Power Cord AC Adapter RT700 RT730 Quick Guide RT700 RT700i Series ...

Page 6: ...iew Rear View ETHERNET PORT SERIAL PORT FAN FOLD LABEL INSERT Feed slot for continuous labels POWER JACK USB PORT CALIBRATION BUTTON COVER RELEASE CATCHES Pull catches for opening the printer cover LED INDICATOR OPERATION PANEL FEED BUTTON POWER BUTTON FRONT COVER PRINTER COVER ...

Page 7: ...3 Bottom View 1 Barcode Printer COVER OF THE MODULE CONNECTION JACKS Cut outs are not intended for wall mount use ...

Page 8: ... catch for closing the printer cover LABEL SENSOR MODULE GUIDE TRACK LABEL SENSOR PLATEN MODULE PLATEN PLATEN LOCKERS LABEL SUPPLY MODULE RELEASE CATCH Release catch for opening the label supply hub LABEL SUPPLY HUB Set of 2 LABEL GUIDE Set of 2 LABEL GUIDE PLATE Set of 2 ...

Page 9: ...ing Mechanism RIBBON REWIND MECHANISM COVER The cover for Ribbon rewind mechanism NOTCH OF RIBBON REWIND WHEEL RIBBON REWIND WHEEL PRINT HEAD RIBBON SUPPLY MECHANISM NOTCH OF RIBBON SUPPLY WHEEL PAPER PRESS BAR RIBBON SUPPLY WHEEL ...

Page 10: ...ace Open the printer cover by pulling the cover release catches on both sides of the printer and lift the printer cover Pull the catches toward the direction COVER RELEASE CATCHES Pull the catches for opening the printer cover Pull the catches toward the direction The printing mechanism is lifted up with the printer cover ...

Page 11: ...nd of the ribbon 2 Insert the ribbon hub into empty ribbon core and new ribbon Wind the ribbon around the empty ribbon core for 2 to 3 circles 3 A ribbon module is assembled as below A NEW RIBBON MODULE RIBBON HUB EMPTY RIBBON CORE A NEW RIBBON Stick on empty ribbon core Wind the ribbon around the core Insert the ribbon hub RIBBON REWIND RIBBON SUPPLY ...

Page 12: ...UPPLY WHEEL Place RIBBON SUPPLY MODULE 1 Place the ribbon supply module into the printing mechanism Please the left hand side of ribbon hub first Make sure the holder of ribbon hub is inserted into the notch Then place the right hand side of ribbon hub 放入 Left side HOLDER NOTCH OF RIBBON SUPPLY WHEEL Place Right side HOLDER Place NOTCH ...

Page 13: ... it The ribbon supply module loading is completed Load the Ribbon on the Printer For Ribbon Rewind Module Close the printer cover 2 Push 1 RELEASE CATCH Release catch for closing the printer cover RIBBON REWIND MECHANISM NOTCH OF RIBBON REWIND WHEEL RIBBON REWIND WHEEL COVER The cover for Ribbon rewind mechanism ...

Page 14: ...ribbon rewind mechanism Please the left hand side of ribbon hub first Make sure the holder of ribbon hub is inserted into the notch Then place the right hand side of ribbon hub Open the cover Place RIBBON REWIND MODULE Left side Place HOLDER NOTCH OF RIBBON REWIND WHEEL Place Right side Place HOLDER NOTCH ...

Page 15: ...o tighten the ribbon until it has no wrinkles 4 Close the cover of ribbon rewind mechanism The ribbon loading is completed once the ribbon supply module and ribbon rewind module are assembled correctly Close the cover RIBBON REWIND WHEEL Rotate backward ...

Page 16: ...EL GUIDE PLATE Set of 2 1 Unlock the ribbon catch and pull to open the label guide plate 2 Place the label stock on label supply hubs Make sure the label stock is aligned to both hubs Adjust the label guide plates to fix the label width Remember to push the release catch when moving the label guide plates Close the plates 1 2 2 RELEASE CATCH Release catch for opening the label supply hub LABEL GUI...

Page 17: ...guides LABEL GUIDE Set of 2 4 Unlock the release catch to close the printer cover 5 Press the FEED key and make sure the label is fed smoothly The label loading is completed now 2 1 RELEASE CATCH Release catch for closing the printer cover Close the printer cover Please keeps the rack gear clean to ensure the smoothness of label holder ...

Page 18: ...at the printer is switched off 2 Connect the power cord to the AC adapter AC ADAPTER POWER CORD Connect the jack of the power adapter to the printer and connect the plug of the power adapter to the socket of the wall RT700 RT730 BARCODE PRINTER POWER ADAPTER THE WALL SOCKET SLOT JACK PLUG ...

Page 19: ...al cable to the printer and host computer 4 Pressing the power button The power LED indicator should now lights up RT700 RT730 BARCODE PRINTER USB CABLE PC SOCKET USB PORT PLUG PLUG Pressing the power button POWER LED INDICATOR OPERATION PANEL ...

Page 20: ...1 Insert the Super Wizard CD in the CD DVD drive of the host computer and the program should pop up automatically You will see the Welcome screen first On the Welcome screen choose Standard Installation 2 The wizard will then ask you to make sure your USB and power cables are connected and that the power is turned on Make sure that is done and then click Next 3 The next screen you will see is Inst...

Page 21: ...ocuments you can also find them on Super Wizard CD Just click Other Choices on Welcome Screen to access the files 5 Once the installation is complete you can start to make and print labels with GoLabel or through the printer driver 6 As the optional steps you can also print a test label or register your printer during the Standard Installation procedure ...

Page 22: ...lder on the CD Select the icon for the driver file and click it to start the installation 2 Follow the instructions on the screen The Driver Wizard guides you through the installation procedure Select Install printer drivers 3 Specify your printer model Godex RT700i Installing Printer Driver Directly from CD Folder ...

Page 23: ...plete a summary of the printer settings is displayed Check whether the printer settings are correct and click Finish to start copying the driver files Wait until copying is complete then finish the installation 5 Enter a printer name and assign the appropriate rights Godex RT700i Godex RT700i Godex RT700 Godex RT700i ...

Page 24: ...20 2 Printer Setup 7 Once the driver installation is complete the new printer should appear in the Printers and Faxes folder Godex RT700i Godex RT700i ...

Page 25: ...ed to run the auto detection function on the label stock please see Section 3 2 Label Calibration and Self Test LED Indicators OPERATION PANEL RT700 FEED BUTTON POWER BUTTON STATUS LED POWER LED Operation Panel Introduction POWER Button Press the POWER button and the LED indicator lights up green The printer is on Ready to print status now When printer is turned on keep pressing the POWER button u...

Page 26: ...f test printout are listed below Model Version USB ID setting Serial port setting MAC address of Ethernet port IP protocol setting IP address of Ethernet port Gateway setting Netmask setting Number of DRAM installed Image buffer size Number of forms Number of graphics Number of fonts Number of Asian fonts Number of Databases Number of Scalable fonts Free memory size Speed Density Ref Point Print d...

Page 27: ...ion Button Keep pressing calibration button for 1 second the printer can immediately run the label size calibration Press CALIBRATION BUTTON Calibration button can be used to find correct printing position or eliminate the Media Error problem Press ...

Page 28: ...thermal printing mode The ribbon is finished or the label supply hub is not moving Replace the ribbon roll Media Error 2 x 2 beeps No paper is detected Make sure that the label sensor is positioned correctly If the sensor still does not detect the paper run the auto detection function again Paper is finished Replace the label roll Printer feed problem Possible reasons the print medium has become t...

Page 29: ...lease follow below steps 5 Click Next to start the installation 6 Once the installation is completed you will see the NetSetting icon on your desktop 1 Insert the product CD in the CD DVD drive of the host computer and open the Ethernet folder on the CD 2 Select the icon for the NetSetting installation file and click it to start the installation 3 Follow the instructions on the screen The Setup Wi...

Page 30: ...top of interface which can configure different types of network settings But for the data security reason you need correct password to enter the configuration pages Click the magnifier icon to search the Godex printers which are connected via Ethernet port in you network environment Once a connected Godex printer is detected it will be listed on the start page The default password is 1111 you can ...

Page 31: ...work administrator for related network setting information You can press Set button to apply the settings and ReGet button to refresh the setting values IP Setting The IP Setting tab can change the printer name Port number Gateway setting and the password for configuring the printer You can also set the printer s IP address ether by DHCP or by Static IP ...

Page 32: ...es Alert Path Setting NetSetting will send the alert messages to designated mail account when the error happened on printer The alert messages are sent by SMTP Simple Mail Transfer Protocol or SNMP Simple Network Management Protocol You can set or change the configurations of SMTP and SNMP on this Alert Path Setting tab ...

Page 33: ...the settings and ReGet button to refresh the setting values Alert Message Setting For the alert message notification function you can decide which error cases need to be sent out to the operator Moreover the alert messages can be set to be sent by SMTP SNMP or both ...

Page 34: ...s Set button to apply the settings and ReGet button to refresh the setting values Printer Configuration Set or change the configurations of connected printer Most of key settings for the printer operation can be done by this setting page RT700 ...

Page 35: ...otely User Command The User Command tab provides a communication interface for operator to control the printer Input printer commands in Input Command window and press Send Command button the commands will be sent to the printer For some commands that will return response message the message will be displayed in Output Message window ...

Page 36: ...er configurations back to factory default Firmware Download On Firmware Download tab the current version of printer firmware will be showed on the screen If you need to update the printer firmware just specify the file location of firmware file and press Start Download Firmware button The printer firmware then can be updated remotely BOOT 1 000a1 F W RT700 1 000a ...

Page 37: ...he printer cover and the printing mechanism Open the printer cover by pulling the release catches on both sides of the printer and lift the cover Please see the Section 2 1 for further information about Open the Printer 3 Remove the front cover Please pull upward to remove the front cover 5 1 Preparation Steps The printing mechanism is lifted up with the printer cover Pull upward FRONT COVER ...

Page 38: ...o release and pull upward the platen CLIP Release the clip 5 Ribbon loading Please see the Section 2 2 for further information about Loading the Ribbon 6 Label loading Please see the Section 2 3 for further information about Loading the Label Roll Module Pull up the platen module PLATEN MODULE ...

Page 39: ...up to a max width of 118 mm When using the label dispenser set the stop position printer command E to 13 Preparation Steps Please see the Section 5 1 Preparation Steps to complete the preparation steps before installing the label dispenser Installing the Label Dispenser 1 Pass the connection cable through the slot of the printer PAPER SENSOR PAPER FEED ROLLER COVER CONNECTION CABLE OF LABEL DISPEN...

Page 40: ...ews 3 Place the platen back to the printer and lock the clips 4 Close the printer cover and printing mechanism Then to turn the printer upside down Open the cover 1 2 2 Tighten the screw Lock the clip CLIP Close the printer cover 2 Push 1 RELEASE CATCH Release catch for closing the printer cover ...

Page 41: ...Open the cover COVER OF THE MODULE CONNECTION JACKS Plug JACK CONNECTOR OF THE CONNECTION CABLE Close the cover COVER OF THE MODULE CONNECTION JACKS The printer must be switched off when plugging the connector or the motherboard may be destroyed There are 2 jacks the lower jack for the label dispenser the upper jack for the cutter CUTTER JACK LABEL DISPENSER JACK ...

Page 42: ...n and the steel of the label dispenser Labels should be at least 25 mm high Loading Label Roll with the Label Dispenser Module 1 Remove the first label from the label stock Tear a label THE FIRST LABEL LABEL STOCK LABEL LINER Through the label guides LABEL LINER PLATEN Through the platen and the steel STEEL ...

Page 43: ... The feeding path of label and liner should be as shown in below graphic 4 Close the label dispenser and printer cover The installation is completed now LABEL STOCK PLATEN ROLLER LABEL LABEL LINER RT700i Close the cover ...

Page 44: ... while it passes through the label dispenser RT700i Press the feed key LABEL LINER LABEL There is a paper sensor on the Label Dispenser module It will stop the printing if it is covered by label Remove the last printed label and the printer will then continue to print next label RT700i PAPER SENSOR ...

Page 45: ...e of 400 000 cuts when using paper liner which is 250μm thick and 3 inches wide You can cut paper with a max width of 118mm With the cutter installed set the stop position in Qlabel to 30 and the E value to 30 Preparation Steps Please see the Section 5 1 Preparation Steps to complete the preparation steps before installing the cutter Installing the Cutter 1 Pass the connection cable through the sl...

Page 46: ... the screws 3 Place the platen back to the printer and lock the clips Tighten the screw Lock the clip CLIP 4 Close the printer cover and printing mechanism Then to turn the printer upside down Close the printer cover 2 Push 1 RELEASE CATCH Release catch for closing the printer cover ...

Page 47: ...ion jacks The printer must be switched off or the motherboard may be destroyed There are 2 jacks the lower jack for the label dispenser the upper jack for the cutter CUTTER JACK LABEL DISPENSER JACK Open the cover COVER OF THE MODULE CONNECTION JACKS Plug JACK CONNECTOR OF THE CONNECTION CABLE Close the cover COVER OF THE MODULE CONNECTION JACKS ...

Page 48: ...abels should be at least 30 mm high When using the printer with the cutter you should set the stop position E to 30 Installing the Label Roll Module on the Printer 1 Pass the labels through the guides and the cutter Through the label guides Through the cutter RT700 Press the feed key Close the top cover Push 1 RELEASE CATCH Release catch for closing the printer cover 2 ...

Page 49: ...rint quality and a longer lifespan of the print head Cleaning Steps Here is how you clean the print head 1 Turn off the printer 2 Open the printer cover 3 Remove the ribbon 4 To remove any label residue or other dirt from the print head see red arrow please use a soft lint free cloth dipped in alcohol The print head should be cleaned once a week Please make sure that there are no metal fragments o...

Page 50: ...ing position has been set incorrectly Check the ribbon for wrinkles There is no printed image on part of the label or the image is blurred Check the thermal print head for dust or other dirt Use the internal T command to check whether the thermal print head will carry out a complete print job Check the quality of the print medium The printed image is positioned incorrectly Check whether there is p...

Page 51: ...Appendix PRODUCT SPECIFICATIONS RT700 RT730 USER MANUAL APPENDIX ...

Page 52: ...600 no parity 8 data bits 1 stop bit XON XOFF protocol and RTS CTS RS232 Housing 9 pin to 9 pin DB9 Socket DB9 Plug RXD TXD DTR GND DSR RTS CTS RI Computer 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 5V max 500mA TXD RXD N C GND RTS CTS RTS N C Printer The total current to the serial port may not exceed 500mA USB Pin NO 1 2 3 4 Function VBUS D D GND ...

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